Frog Design NPS & Customer Reviews

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Frog Design

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Frog Design

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About Frog Design's Brand

frog is a product strategy and design firm that provides strategic advising on business challenges and long-term planning services. Among its major competitors, Frog Design is ranked in 5th place for NPS while ustwo is 1st, and GSD&M is 2nd. Overall, Frog Design has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

74%

Customer Loyalty

3.8/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Frog Design Ranking

^#3 / 4 of its competitors

Frog Design NPS

Frog Design's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether Frog Design's customers would recommend using the product based on a scale of -100 to 100.

Frog Design Overall NPS

NPS

50%	Promoters
15%	Passives
35%	Detractors

Frog Design NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 27	Mar 2022	27
Jun 2022 33	Jun 2022	33
Jul 2022 30	Jul 2022	30
Aug 2022 22	Aug 2022	22
Sep 2022 22	Sep 2022	22
Oct 2022 17	Oct 2022	17
Nov 2022 15	Nov 2022	15
Jan 2023 14	Jan 2023	14
Mar 2023 22	Mar 2023	22
Jul 2023 17	Jul 2023	17
Aug 2023 12	Aug 2023	12
Apr 2024 16	Apr 2024	16

How Other Brands Compare

Frog Design is ranked third for NPS among its competitors. ustwo and IDEO come in first and second, with ThoughtWorks coming in at #4.

	Frog Design	ThoughtWorks	IDEO	ustwo
Global Ranking	#-	#806	#817	#-
NPS	15	14	47	66
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Frog Design NPS vs. Competitors

Compared to its competitors, Frog Design's NPS is rated right above ThoughtWorks, and is preceded by VSA Partners.

COMPANY		NPS Score
	ustwo	66
	GSD&M	50
	IDEO	47
	VSA Partners	20
	Frog Design	15
	ThoughtWorks	14
	Freeman	12
	Design Bridge	N/A
	BCG Digital Ventures	-28

Frog Design Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Frog Design users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Frog Design Customer Loyalty vs. Competitors

Compared to its competitors, Frog Design's Customer Loyalty score is rated right above ThoughtWorks, and is preceded by ustwo.

COMPANY		Customer Loyalty Score
	GSD&M	85%
	IDEO	83%
	Freeman	78%
	ustwo	76%
	Frog Design	74%
	ThoughtWorks	69%
	VSA Partners	68%
	BCG Digital Ventures	60%
	Design Bridge	N/A

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Frog Design Product Quality

3.8/5

Frog Design has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Frog Design Product Information

Frog Design’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: http://www.frogdesign.com

Company Size: 201-500 Employees

Industry

Professional Services

Frog Design Product Quality vs. Competitors

Compared to its competitors, Frog Design's Product Quality score is rated right above ThoughtWorks, and is preceded by GSD&M.

COMPANY		Product Quality Score
	IDEO	4.2/5
	ustwo	4.2/5
	VSA Partners	4/5
	GSD&M	3.8/5
	Frog Design	3.8/5
	ThoughtWorks	3.6/5
	Freeman	3.6/5
	BCG Digital Ventures	3.2/5
	Design Bridge	N/A

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Frog Design Pricing

Frog Design ROI & Value For Money

3.9/5

Frog Design has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Frog Design Pricing vs. Competitors

Compared to its competitors, Frog Design's ROI score is rated right above Freeman, and is preceded by ustwo.

COMPANY		Pricing Score
	IDEO	4.1/5
	ustwo	4/5
	Frog Design	3.9/5
	Freeman	3.7/5
	GSD&M	3.5/5
	VSA Partners	3.5/5
	ThoughtWorks	3.5/5
	BCG Digital Ventures	3/5
	Design Bridge	N/A

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Frog Design Customer Satisfaction (CSAT)

Frog Design Customer Satisfaction (CSAT) Score

75 / 100

Frog Design has an overall Customer Satisfaction score of 75 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	56%
Satisfied	19%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	6%
Very Dissatisfied	6%

Very Satisfied

56%

Satisfied

19%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Frog Design Customer Satisfaction vs. Competitors

Compared to its competitors, Frog Design's Customer Satisfaction score is rated right above Freeman, and is preceded by IDEO.

COMPANY		Customer Satisfaction (CSAT) Score
	ustwo	100%
	GSD&M	100%
	VSA Partners	100%
	IDEO	75%
	Frog Design	75%
	Freeman	64%
	ThoughtWorks	56%
	BCG Digital Ventures	53%
	Design Bridge	0%

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Frog Design Customer Service

3.9/5

Frog Design has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Frog Design's Customer Service

Address

41 Prospect Street, New York City, NY 11201

Website

http://www.frogdesign.com

Phone Number

2127432000

Frog Design Customer Service vs. Competitors

Compared to its competitors, Frog Design's Customer Service score is rated right above ThoughtWorks, and is preceded by ustwo.

COMPANY		Customer Service Score
	IDEO	4.3/5
	ustwo	4/5
	Frog Design	3.9/5
	ThoughtWorks	3.7/5
	GSD&M	3.6/5
	VSA Partners	3.5/5
	Freeman	3.5/5
	BCG Digital Ventures	3.3/5
	Design Bridge	N/A

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Frog Design as an Employer

3.3/5

Frog Design has a 3.3/5 stars for its overall company culture rated by their employees

top

40%

CEO of Frog Design

Andy Zimmerman

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Frog Design scored a 15 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Frog Design would recommend the brand to a friend. ENPS measures how likely Frog Design employees would recommend working at Frog Design to a friend.

Net Promoter Score

NPS Score

50%	Promoters
15%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

53%	Promoters
21%	Passive
26%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail