50
NPS
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GSD&M
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About GSD&M's Brand
GSD&M is a leading national marketing communications and advertising company
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
GSD&M NPS
GSD&M's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether GSD&M's customers would recommend using the product based on a scale of -100 to 100.
GSD&M Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
GSD&M NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Oct 2024 100 | Oct 2024 | 100 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GSD&M NPS by Ethnicity
GSD&M's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
GSD&M Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of GSD&M users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GSD&M Customer Loyalty Score by Ethnicity
GSD&M's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GSD&M.
100
out of 100
Asian or Pacific Islander
GSD&M Product Quality
3.8/5
GSD&M has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GSD&M Product Information
GSD&M’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.gsdm.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Quick Insights into GSD&M Product Quality
GSD&M's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked GSD&M Product Quality the Highest
GSD&M Product Quality Score by Ethnicity
GSD&M's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GSD&M.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
GSD&M Pricing
GSD&M ROI & Value For Money
3.5/5
GSD&M has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into GSD&M ROI
GSD&M's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked GSD&M ROI the Highest
GSD&M ROI Score by Ethnicity
GSD&M's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GSD&M.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
GSD&M Customer Satisfaction (CSAT)
GSD&M Customer Satisfaction (CSAT) Score
100 / 100
GSD&M has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GSD&M Customer Satisfaction
GSD&M's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked GSD&M's Customer Satisfaction.
Ranked GSD&M Customer Satisfaction the Highest
GSD&M Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
GSD&M's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GSD&M.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
GSD&M Customer Service
3.6/5
GSD&M has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About GSD&M's Customer Service
Address
828 West Sixth Street, Austin, TX 78703
Website
http://www.gsdm.com
Phone Number
(512) 242-4736
Quick Insights into GSD&M Customer Service
GSD&M's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked GSD&M's Customer Service score.
Ranked GSD&M Customer Service the Highest
GSD&M Customer Service Score by Ethnicity
GSD&M's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GSD&M.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
GSD&M as an Employer
4.1/5
GSD&M has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GSD&M scored a 50 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of GSD&M would recommend the brand to a friend. ENPS measures how likely GSD&M employees would recommend working at GSD&M to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
