12
NPS
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Freeman
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About Freeman's Brand
Freeman is a provider of integrated services for face-to-face marketing events.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Freeman NPS
Freeman's Net Promoter Score (NPS) is a 12 with 43% Promoters, 26% Passives, and 31% Detractors. Net Promoter Score tracks whether Freeman's customers would recommend using the product based on a scale of -100 to 100.
Freeman Overall NPS
| 43% | Promoters |
|---|---|
| 26% | Passives |
| 31% | Detractors |
Freeman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 15 | Oct 2023 | 15 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 18 | May 2024 | 18 |
Oct 2024 21 | Oct 2024 | 21 |
Nov 2024 22 | Nov 2024 | 22 |
Apr 2025 22 | Apr 2025 | 22 |
Sep 2025 18 | Sep 2025 | 18 |
Nov 2025 15 | Nov 2025 | 15 |
Jan 2026 12 | Jan 2026 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freeman NPS by Gender
Female customers rated Freeman's NPS 34 points higher than Male customers.
Male
0
Freeman's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
34
Freeman's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Freeman NPS by Ethnicity
Freeman's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Freeman NPS by Age
Freeman's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Freeman NPS by Usage
Freeman's NPS was rated the highest by customers who have used Freeman's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 50 | Over 10 Years | 50 |
Freeman Customer Reviews
Out of the 2 Freeman customer reviews 1 was positive and 1 was constructive. Freeman customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Freeman Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Freeman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Freeman Customer Loyalty Score by Gender
Female customers rated Freeman's Customer Loyalty score 30% higher than Male customers.
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Male
55%
Yes
Female
85%
Yes
Freeman Customer Loyalty Score by Ethnicity
Freeman's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Freeman.
100
out of 100
Caucasian
70
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
Freeman Customer Loyalty Score by Age
Freeman's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Freeman.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
51-55 100% | 51-55 | 100% |
Freeman Customer Loyalty Score by Usage
Freeman's Customer Loyalty score was rated the highest by customers who have used Freeman's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Freeman Product Quality
3.6/5
Freeman has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Freeman Product Information
Freeman’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.freemanco.com
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Small Business Services
Social
Sports & Entertainment
Quick Insights into Freeman Product Quality
Freeman's Product Quality score was rated highest by customers who have used Freeman's products/services for Over 10 Years, and rated lowest by customers who have used Freeman's products/services for Less than 1 Year.
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Ranked Freeman Product Quality the Highest
Ranked Freeman Product Quality the Lowest
Freeman Product Quality Score by Gender
Female customers rated Freeman's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Freeman.
Male
3.1/5
Female
3.6/5
Freeman Product Quality Score by Ethnicity
Freeman's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Freeman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Freeman Product Quality Score by Age
Freeman's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Freeman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
51-55 3.4 | 51-55 | 3.4 |
Freeman Product Quality Score by Usage
Freeman's Product Quality score was rated the highest by customers who have used Freeman's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Freeman Pricing
Freeman ROI & Value For Money
3.7/5
Freeman has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Freeman ROI
Freeman's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Freeman ROI the Highest
Ranked Freeman ROI the Lowest
Freeman ROI Score by Gender
Male customers rated Freeman's ROI score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
Freeman ROI Score by Ethnicity
Freeman's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Freeman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Freeman ROI Score by Age
Freeman's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Freeman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
51-55 3.5 | 51-55 | 3.5 |
Freeman ROI Score by Usage
Freeman's ROI score was rated the highest by customers who have used Freeman's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Freeman Customer Satisfaction (CSAT)
Freeman Customer Satisfaction (CSAT) Score
64 / 100
Freeman has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
24%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freeman Customer Satisfaction
Freeman's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Freeman's products/services for 2 to 5 Years.
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Ranked Freeman Customer Satisfaction the Highest
Ranked Freeman Customer Satisfaction the Lowest
Freeman Customer Satisfaction Score by Gender
Male customers rated Freeman's Customer Satisfaction score 7 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Freeman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Freeman's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freeman.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Freeman's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freeman.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Freeman's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freeman.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Freeman Customer Satisfaction Score by Age
Freeman's Customer Satisfaction score was rated 67 points by customers ages 41-45 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Freeman.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% | |||||||||||||||
| 51-55 | 67% |
Freeman Customer Satisfaction Score by Usage
Freeman's Customer Satisfaction score was rated the highest by customers who have used Freeman's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Freeman Customer Service
3.5/5
Freeman has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Freeman's Customer Service
Address
Dallas, TX
Website
http://www.freemanco.com
Phone Number
214-445-1000
Quick Insights into Freeman Customer Service
Freeman's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Freeman's products/services for Less than 1 Year.
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Ranked Freeman Customer Service the Highest
Ranked Freeman Customer Service the Lowest
Freeman Customer Service Score by Gender
Female customers rated Freeman's Customer Service score 0.9 stars higher than Male customers.
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Male
3.4/5
Female
4.3/5
Freeman Customer Service Score by Ethnicity
Freeman's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Freeman.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Freeman Customer Service Score by Age
Freeman's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Freeman.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
51-55 4 | 51-55 | 4 |
Freeman Customer Service Score by Usage
Freeman's Customer Service score was rated the highest by customers who have used Freeman's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Freeman as an Employer
Consumer vs. Employees
Freeman scored a 12 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Freeman would recommend the brand to a friend. ENPS measures how likely Freeman employees would recommend working at Freeman to a friend.
Net Promoter Score
12
NPS Score
| 43% | Promoters |
|---|---|
| 26% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
