-28
NPS
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BCG Digital Ventures
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About BCG Digital Ventures' Brand
BCG Digital Ventures is a corporate investment and incubation firm. We invent, build, scale and invest in startups with the world’s most influential companies.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
BCG Digital Ventures NPS
BCG Digital Ventures's Net Promoter Score (NPS) is a -28 with 24% Promoters, 24% Passives, and 52% Detractors. Net Promoter Score tracks whether BCG Digital Ventures's customers would recommend using the product based on a scale of -100 to 100.
BCG Digital Ventures Overall NPS
| 24% | Promoters |
|---|---|
| 24% | Passives |
| 52% | Detractors |
BCG Digital Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -22 | Apr 2021 | -22 |
May 2021 -10 | May 2021 | -10 |
Jul 2021 -17 | Jul 2021 | -17 |
Aug 2021 -16 | Aug 2021 | -16 |
Nov 2021 -27 | Nov 2021 | -27 |
Feb 2022 -25 | Feb 2022 | -25 |
Apr 2022 -22 | Apr 2022 | -22 |
May 2022 -30 | May 2022 | -30 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 -31 | Jul 2022 | -31 |
Nov 2022 -25 | Nov 2022 | -25 |
Feb 2023 -28 | Feb 2023 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCG Digital Ventures NPS by Gender
Female customers rated BCG Digital Ventures's NPS 7 points higher than Male customers.
Male
-40
BCG Digital Ventures's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-33
BCG Digital Ventures's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
BCG Digital Ventures NPS by Age
BCG Digital Ventures's NPS was rated -50 points by customers ages 26-30 on Comparably.
BCG Digital Ventures NPS by Usage
BCG Digital Ventures's NPS was rated -33 points by customers who have used BCG Digital Ventures's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
BCG Digital Ventures Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of BCG Digital Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BCG Digital Ventures Customer Loyalty Score by Gender
Male customers rated BCG Digital Ventures's Customer Loyalty score 42% higher than Female customers.
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Male
82%
Yes
Female
40%
Yes
BCG Digital Ventures Customer Loyalty Score by Age
BCG Digital Ventures's Customer Loyalty score was rated 55% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BCG Digital Ventures.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
BCG Digital Ventures Customer Loyalty Score by Usage
BCG Digital Ventures's Customer Loyalty score was rated 70% by customers who have used BCG Digital Ventures's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BCG Digital Ventures Customer Loyalty Score by Industry
BCG Digital Ventures's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BCG Digital Ventures Product Quality
3.2/5
BCG Digital Ventures has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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BCG Digital Ventures Product Information
BCG Digital Ventures’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BCG Digital Ventures's product the highest.
- Website
- https://www.bcgdv.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Venture Capital & Private Equity
Quick Insights into BCG Digital Ventures Product Quality
BCG Digital Ventures's Product Quality score was rated highest by customers who have used BCG Digital Ventures's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked BCG Digital Ventures Product Quality the Highest
Ranked BCG Digital Ventures Product Quality the Lowest
BCG Digital Ventures Product Quality Score by Gender
Female customers rated BCG Digital Ventures's Product Quality score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
BCG Digital Ventures Product Quality Score by Age
BCG Digital Ventures's Product Quality score was rated 2.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BCG Digital Ventures.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
BCG Digital Ventures Product Quality Score by Usage
BCG Digital Ventures's Product Quality score was rated 3.1 stars by customers who have used BCG Digital Ventures's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BCG Digital Ventures Product Quality Score by Industry
BCG Digital Ventures's Product Quality score was rated 2.6 stars by Tech industry customers.
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BCG Digital Ventures Pricing
BCG Digital Ventures ROI & Value For Money
3/5
BCG Digital Ventures has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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BCG Digital Ventures Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into BCG Digital Ventures ROI
BCG Digital Ventures's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked BCG Digital Ventures ROI the Highest
Ranked BCG Digital Ventures ROI the Lowest
BCG Digital Ventures ROI Score by Gender
Female customers rated BCG Digital Ventures's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BCG Digital Ventures.
Male
2.9/5
Female
3.3/5
BCG Digital Ventures ROI Score by Age
BCG Digital Ventures's ROI score was rated 3.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BCG Digital Ventures.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
BCG Digital Ventures ROI Score by Usage
BCG Digital Ventures's ROI score was rated 3.1 stars by customers who have used BCG Digital Ventures's products/services for Less than 1 Year.
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BCG Digital Ventures ROI Score by Industry
BCG Digital Ventures's ROI score was rated 2.8 stars by Tech industry customers.
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BCG Digital Ventures Customer Satisfaction (CSAT)
BCG Digital Ventures Customer Satisfaction (CSAT) Score
53 / 100
BCG Digital Ventures has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
38%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BCG Digital Ventures Customer Satisfaction
BCG Digital Ventures's Customer Satisfaction score was rated highest by customers who have used BCG Digital Ventures's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BCG Digital Ventures' Customer Satisfaction.
Ranked BCG Digital Ventures Customer Satisfaction the Highest
BCG Digital Ventures Customer Satisfaction Score by Gender
BCG Digital Ventures's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BCG Digital Ventures.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BCG Digital Ventures Customer Satisfaction Score by Age
BCG Digital Ventures's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BCG Digital Ventures.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
BCG Digital Ventures Customer Satisfaction Score by Usage
BCG Digital Ventures's Customer Satisfaction score was rated 100 points by customers who have used BCG Digital Ventures's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BCG Digital Ventures Customer Satisfaction Score by Industry
BCG Digital Ventures's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "BCG Digital Ventures Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}BCG Digital Ventures Customer Service
3.3/5
BCG Digital Ventures has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About BCG Digital Ventures's Customer Service
Address
Manhattan Beach, CA 90266
Website
https://www.bcgdv.com
BCG Digital Ventures's Social Links
Quick Insights into BCG Digital Ventures Customer Service
BCG Digital Ventures's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked BCG Digital Ventures' Customer Service score.
Ranked BCG Digital Ventures Customer Service the Highest
Ranked BCG Digital Ventures Customer Service the Lowest
BCG Digital Ventures Customer Service Score by Gender
Female customers rated BCG Digital Ventures's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BCG Digital Ventures.
Male
3/5
Female
3.1/5
BCG Digital Ventures Customer Service Score by Age
BCG Digital Ventures's Customer Service score was rated 3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BCG Digital Ventures.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
BCG Digital Ventures Customer Service Score by Usage
BCG Digital Ventures's Customer Service score was rated 3.1 stars by customers who have used BCG Digital Ventures's products/services for Less than 1 Year.
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BCG Digital Ventures Customer Service Score by Industry
BCG Digital Ventures's Customer Service score was rated 3 stars by Tech industry customers.
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BCG Digital Ventures as an Employer
3.0/5
BCG Digital Ventures has a 3.0/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
BCG Digital Ventures scored a -28 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of BCG Digital Ventures would recommend the brand to a friend. ENPS measures how likely BCG Digital Ventures employees would recommend working at BCG Digital Ventures to a friend.
Net Promoter Score
-28
NPS Score
| 24% | Promoters |
|---|---|
| 24% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 38% | Promoters |
|---|---|
| 28% | Passive |
| 34% | Detractors |
