66
NPS
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ustwo
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About ustwo's Brand
Ustwo is a digital design studio that delivers interaction and user interface design services.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
ustwo NPS
ustwo's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether ustwo's customers would recommend using the product based on a scale of -100 to 100.
ustwo Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
ustwo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jun 2023 50 | Jun 2023 | 50 |
Oct 2023 60 | Oct 2023 | 60 |
Nov 2023 67 | Nov 2023 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ustwo Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ustwo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ustwo Product Quality
4.2/5
ustwo has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ustwo's overall Product Quality score rated by its users and customers.
ustwo Product Information
ustwo’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.ustwo.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Small Business Services
ustwo Pricing
ustwo ROI & Value For Money
4/5
ustwo has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ustwo Customer Satisfaction (CSAT)
ustwo Customer Satisfaction (CSAT) Score
100 / 100
ustwo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ustwo Customer Service
4/5
ustwo has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ustwo's Customer Service
Address
The Tea Building, 62 Shoreditch High Street, London, MN E1 6JJ
Website
http://www.ustwo.com
ustwo as an Employer
3.4/5
ustwo has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ustwo scored a 66 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of ustwo would recommend the brand to a friend. ENPS measures how likely ustwo employees would recommend working at ustwo to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
