20
NPS
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VSA Partners
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About VSA Partners' Brand
VSA Partners offers interconnected branding and communications solutions for today's increasingly cross-channel.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
VSA Partners NPS
VSA Partners's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether VSA Partners's customers would recommend using the product based on a scale of -100 to 100.
VSA Partners Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
VSA Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2021 33 | Jun 2021 | 33 |
Aug 2021 0 | Aug 2021 | 0 |
Nov 2024 20 | Nov 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VSA Partners Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of VSA Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VSA Partners Product Quality
4/5
VSA Partners has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock VSA Partners' overall Product Quality score rated by its users and customers.
VSA Partners Product Information
VSA Partners’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.vsapartners.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
VSA Partners Pricing
VSA Partners ROI & Value For Money
3.5/5
VSA Partners has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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VSA Partners Customer Satisfaction (CSAT)
VSA Partners Customer Satisfaction (CSAT) Score
100 / 100
VSA Partners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VSA Partners Customer Service
3.5/5
VSA Partners has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VSA Partners' overall Customer Service score rated by its users and customers.
About VSA Partners's Customer Service
Address
600 W. Chicago Ave., Suite 250, Chicago, IL 60654
Website
http://www.vsapartners.com/
Phone Number
312-427-6413
VSA Partners as an Employer
2.4/5
VSA Partners has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
VSA Partners scored a 20 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of VSA Partners would recommend the brand to a friend. ENPS measures how likely VSA Partners employees would recommend working at VSA Partners to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
