82
NPS
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Brand Page
Tata
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About Tata's Brand
Brand at a Glance
87%
Customer Loyalty
4.5/5
Product Quality
4.6/5
Pricing
4.3/5
Customer Service
Tata NPS
Tata's Net Promoter Score (NPS) is a 82 with 91% Promoters, 0% Passives, and 9% Detractors. Net Promoter Score tracks whether Tata's customers would recommend using the product based on a scale of -100 to 100.
Tata Overall NPS
| 91% | Promoters |
|---|---|
| 0% | Passives |
| 9% | Detractors |
Tata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 71 | Nov 2022 | 71 |
Dec 2022 80 | Dec 2022 | 80 |
Jan 2023 81 | Jan 2023 | 81 |
Mar 2023 87 | Mar 2023 | 87 |
Apr 2023 89 | Apr 2023 | 89 |
Jul 2023 89 | Jul 2023 | 89 |
Nov 2023 89 | Nov 2023 | 89 |
Dec 2023 91 | Dec 2023 | 91 |
Sep 2024 81 | Sep 2024 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata NPS by Gender
Tata's NPS was rated 100 by Male customers on Comparably.
Male
100
Tata's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Tata's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tata Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Tata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tata Customer Loyalty Score by Gender
Tata's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Tata Product Quality
4.5/5
Tata has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Tata Product Information
Tata’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.tata.com
- Company Size
- 10,000+ Employees
Quick Insights into Tata Product Quality
Tata's Product Quality score was rated highest by Male customers.
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Ranked Tata Product Quality the Highest
Tata Product Quality Score by Gender
Tata's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tata.
Male
4.6/5
Female
N/A
Tata Pricing
Tata ROI & Value For Money
4.6/5
Tata has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Quick Insights into Tata ROI
Tata's ROI score was rated highest by Male customers.
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Ranked Tata ROI the Highest
Tata ROI Score by Gender
Tata's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Tata Customer Satisfaction (CSAT)
Tata Customer Satisfaction (CSAT) Score
100 / 100
Tata has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
93%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tata Customer Service
4.3/5
Tata has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Tata's Customer Service
Address
Switzerland
Website
http://www.tata.com
Quick Insights into Tata Customer Service
Tata's Customer Service score was rated highest by Male customers.
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Ranked Tata Customer Service the Highest
Tata Customer Service Score by Gender
Tata's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tata.
Male
3.5/5
Female
N/A
Tata as an Employer
Consumer vs. Employees
Tata scored a 82 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata would recommend the brand to a friend. ENPS measures how likely Tata employees would recommend working at Tata to a friend.
Net Promoter Score
82
NPS Score
| 91% | Promoters |
|---|---|
| 0% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
