30
NPS
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eClerx Services
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About eClerx Services' Brand
eClerx is a leading productized services company, bringing together people, technology and domain expertise to amplify business results.? Among its major competitors, eClerx Services is ranked in 1st place for NPS while Tech Mahindra is 2nd, and Wipro Limited is 3rd.
Brand at a Glance
90%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
eClerx Services Ranking
- #1 / 4 of its competitors
eClerx Services NPS
eClerx Services's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether eClerx Services's customers would recommend using the product based on a scale of -100 to 100.
eClerx Services Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
eClerx Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 66 | Feb 2022 | 66 |
May 2022 75 | May 2022 | 75 |
Jun 2022 80 | Jun 2022 | 80 |
Aug 2022 49 | Aug 2022 | 49 |
Mar 2023 57 | Mar 2023 | 57 |
Oct 2023 63 | Oct 2023 | 63 |
Mar 2024 66 | Mar 2024 | 66 |
Jun 2024 50 | Jun 2024 | 50 |
Oct 2024 36 | Oct 2024 | 36 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2026 30 | Jan 2026 | 30 |
How Other Brands Compare
eClerx Services is ranked first for NPS among its competitors. Tech Mahindra and Wipro Limited come in second and third, with WNS coming in at #4.
eClerx Services |  Wipro Limited |  WNS |  Tech Mahindra | |
| Global Ranking | #- | #726 | #- | #- |
| NPS | 30 | 28 | 21 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $16.33B | $3.61B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eClerx Services NPS vs. Competitors
Compared to its competitors, eClerx Services's NPS is rated right above Tech Mahindra.
| COMPANY | NPS Score | |
|---|---|---|
| eClerx Services | 30 |
| Tech Mahindra | 29 |
| Wipro Limited | 28 |
| WNS | 21 |
 | Syntel | 0 |
 | Jumpshot | 0 |
 | Datamatics Global Services | N/A |
eClerx Services Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of eClerx Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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eClerx Services Customer Loyalty vs. Competitors
Compared to its competitors, eClerx Services's Customer Loyalty score is rated right above Wipro Limited.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| Wipro Limited | 85% |
| Tech Mahindra | 82% |
| WNS | 79% |
| Syntel | 76% |
| Jumpshot | N/A |
| Datamatics Global Services | N/A |
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eClerx Services Product Quality
3.5/5
eClerx Services has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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eClerx Services Product Information
eClerx Services’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://eclerx.com/
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
eClerx Services Product Quality vs. Competitors
Compared to its competitors, eClerx Services's Product Quality score is rated right above Syntel, and is preceded by WNS .
| COMPANY | Product Quality Score | |
|---|---|---|
| Jumpshot | 5/5 |
| Wipro Limited | 3.9/5 |
| Tech Mahindra | 3.9/5 |
| WNS | 3.6/5 |
| eClerx Services | 3.5/5 |
| Syntel | 3.5/5 |
| Datamatics Global Services | N/A |
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eClerx Services Pricing
eClerx Services ROI & Value For Money
3.7/5
eClerx Services has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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eClerx Services Pricing vs. Competitors
Compared to its competitors, eClerx Services's ROI score is rated right above Syntel, and is preceded by Wipro Limited.
| COMPANY | Pricing Score | |
|---|---|---|
| Jumpshot | 4/5 |
| WNS | 3.8/5 |
| Tech Mahindra | 3.8/5 |
| Wipro Limited | 3.8/5 |
| eClerx Services | 3.7/5 |
| Syntel | 3.6/5 |
| Datamatics Global Services | N/A |
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eClerx Services Customer Satisfaction (CSAT)
eClerx Services Customer Satisfaction (CSAT) Score
63 / 100
eClerx Services has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eClerx Services Customer Satisfaction vs. Competitors
Compared to its competitors, eClerx Services's Customer Satisfaction score is rated right above WNS , and is preceded by Syntel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wipro Limited | 83% |
| Tech Mahindra | 76% |
| Syntel | 66% |
| eClerx Services | 63% |
| WNS | 63% |
| Jumpshot | 0% |
| Datamatics Global Services | 0% |
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eClerx Services Customer Service
4.2/5
eClerx Services has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About eClerx Services's Customer Service
Address
286 Madison Ave, New York City, NY 10017
Website
https://eclerx.com/
Phone Number
+1 212 551 4150
eClerx Services's Social Links
eClerx Services Customer Service vs. Competitors
Compared to its competitors, eClerx Services's Customer Service score is rated right above Wipro Limited, and is preceded by Jumpshot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jumpshot | 5/5 |
| eClerx Services | 4.2/5 |
| Wipro Limited | 4/5 |
| WNS | 3.9/5 |
| Tech Mahindra | 3.8/5 |
| Syntel | 3.5/5 |
| Datamatics Global Services | N/A |
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eClerx Services as an Employer
4.5/5
eClerx Services has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
eClerx Services scored a 30 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of eClerx Services would recommend the brand to a friend. ENPS measures how likely eClerx Services employees would recommend working at eClerx Services to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
