WNS NPS & Customer Reviews

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WNS

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WNS

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About WNS' Brand

Among its major competitors, WNS is ranked in 2nd place for NPS while SPi Global is 1st, and Infosys is 3rd.Their current market cap is $3.61B

Brand at a Glance

79%

Customer Loyalty

3.6/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

WNS Ranking

^#1 / 4 of its competitors

WNS NPS

WNS 's Net Promoter Score (NPS) is a 21 with 48% Promoters, 25% Passives, and 27% Detractors. Net Promoter Score tracks whether WNS 's customers would recommend using the product based on a scale of -100 to 100.

WNS Overall NPS

NPS

48%	Promoters
25%	Passives
27%	Detractors

WNS NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 14	Oct 2023	14
Dec 2023 10	Dec 2023	10
Jan 2024 12	Jan 2024	12
Feb 2024 12	Feb 2024	12
Apr 2024 7	Apr 2024	7
May 2024 10	May 2024	10
Jul 2024 11	Jul 2024	11
Aug 2024 12	Aug 2024	12
Sep 2024 13	Sep 2024	13
Jun 2025 17	Jun 2025	17
Nov 2025 18	Nov 2025	18
Jan 2026 20	Jan 2026	20

How Other Brands Compare

WNS is ranked first for NPS among its competitors. Infosys and Genpact come in second and third, with Telus International coming in at #4. Among those competitors, it is the lowest valued company behind Infosys.

	WNS	Infosys	Telus International	Genpact
Global Ranking	#-	#502	#-	#-
NPS	21	15	-1	12
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$3.61B	$80.98B	$26.65B	$8.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

WNS NPS by Gender

Female customers rated WNS 's NPS 20 points higher than Male customers.

Male

WNS 's NPS was rated by Male customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Female

WNS 's NPS was rated 20 by Female customers on Comparably.

40%

Promoters

40%

Passives

20%

Detractors

WNS NPS by Ethnicity

WNS 's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 33	Asian or Pacific Islander	33
Other 50	Other	50

WNS NPS by Age

WNS 's NPS was rated 17 points by customers ages 26-30 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

50%

17%

33%

WNS NPS by Usage

WNS 's NPS was rated the highest by customers who have used WNS 's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -20	Less than 1 Year	-20
1 to 2 Years 25	1 to 2 Years	25

WNS NPS vs. Competitors

Compared to its competitors, WNS 's NPS is rated right above Infosys, and is preceded by SPi Global.

COMPANY		NPS Score
	SPi Global	45
	WNS	21
	Infosys	15
	Genpact	12
	Telus International	-1

WNS Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of WNS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

WNS Customer Loyalty Score by Gender

Female customers rated WNS 's Customer Loyalty score 54% higher than Male customers.

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Male

46%

Yes

Female

100%

Yes

WNS Customer Loyalty Score by Ethnicity

WNS 's Customer Loyalty score was rated 100% by Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Other

WNS Customer Loyalty Score by Age

WNS 's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 70%	26-30	70%

WNS Customer Loyalty Score by Usage

WNS 's Customer Loyalty score was rated the highest by customers who have used WNS 's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	78%

WNS Customer Loyalty Score by Industry

WNS 's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

WNS Customer Loyalty vs. Competitors

Compared to its competitors, WNS 's Customer Loyalty score is rated right above Telus International, and is preceded by Genpact.

COMPANY		Customer Loyalty Score
	SPi Global	83%
	Infosys	82%
	Genpact	80%
	WNS	79%
	Telus International	69%

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WNS Product Quality

3.6/5

WNS has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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WNS Product Information

WNS ’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WNS 's product the highest.

Website: http://www.wns.com

Company Size: 10,000+ Employees

Industry

Tech

Professional Services

Quick Insights into WNS Product Quality

WNS 's Product Quality score was rated highest by Other customers, and rated lowest by Male customers.

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Ranked WNS Product Quality the Highest

Other	4.5
Female	4.3
Tech	3.8

Ranked WNS Product Quality the Lowest

Less than 1 Year	3.7
Male	3.4

WNS Product Quality Score by Gender

Female customers rated WNS 's Product Quality score 0.9 stars higher than Male customers.

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Male

3.4/5

Female

4.3/5

WNS Product Quality Score by Ethnicity

WNS 's Product Quality score was rated 4.5 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4.5	Other	4.5

WNS Product Quality Score by Age

WNS 's Product Quality score was rated 3.6 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 3.6	26-30	3.6

WNS Product Quality Score by Usage

WNS 's Product Quality score was rated 3.7 stars by customers who have used WNS 's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.7

WNS Product Quality Score by Industry

WNS 's Product Quality score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

WNS Product Quality vs. Competitors

Compared to its competitors, WNS 's Product Quality score is rated right above Genpact, and is preceded by Telus International.

COMPANY		Product Quality Score
	SPi Global	3.9/5
	Infosys	3.7/5
	Telus International	3.7/5
	WNS	3.6/5
	Genpact	3.4/5

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WNS Pricing

WNS ROI & Value For Money

3.8/5

WNS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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WNS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into WNS ROI

WNS 's ROI score was rated highest by Other customers, and rated lowest by customers who have used WNS 's products/services for Less than 1 Year.

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Ranked WNS ROI the Highest

Other	4.2
1 to 2 Years	4
Female	3.9

Ranked WNS ROI the Lowest

Male	3.5
Less than 1 Year	3.4

WNS ROI Score by Gender

Female customers rated WNS 's ROI score 0.4 stars higher than Male customers.

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Male

3.5/5

Female

3.9/5

WNS ROI Score by Ethnicity

WNS 's ROI score was rated 4.2 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4.2	Other	4.2

WNS ROI Score by Age

WNS 's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 3.8	26-30	3.8

WNS ROI Score by Usage

WNS 's ROI score was rated the highest by customers who have used WNS 's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4

WNS ROI Score by Industry

WNS 's ROI score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

WNS Pricing vs. Competitors

Compared to its competitors, WNS 's ROI score is rated right above Telus International.

COMPANY		Pricing Score
	WNS	3.8/5
	Telus International	3.8/5
	Infosys	3.7/5
	SPi Global	3.6/5
	Genpact	3.4/5

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WNS Customer Satisfaction (CSAT)

WNS Customer Satisfaction (CSAT) Score

63 / 100

WNS has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	33%
Satisfied	30%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	7%
Very Dissatisfied	3%

Very Satisfied

33%

Satisfied

30%

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into WNS Customer Satisfaction

WNS 's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked WNS Customer Satisfaction the Highest

Other	100%
Female	75%
Tech	66%

Ranked WNS Customer Satisfaction the Lowest

Male	50%
1 to 2 Years	33%
Asian or Pacific Islander	33%

WNS Customer Satisfaction Score by Gender

Female customers rated WNS 's Customer Satisfaction score 25 points higher than Male customers.

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50 / 100

Male

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	17%
	Very Dissatisfied	0%

75 / 100

Female

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

WNS Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
33%
Other
100%

CSAT according to Asian or Pacific Islander

WNS' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

CSAT according to Other

WNS' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

WNS Customer Satisfaction Score by Age

WNS 's Customer Satisfaction score was rated 60 points by customers ages 26-30 on Comparably.

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100

Breakdown

Age

Score

26-30

60%

WNS Customer Satisfaction Score by Usage

WNS 's Customer Satisfaction score was rated the highest by customers who have used WNS 's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	60
1 to 2 Years	33

WNS Customer Satisfaction Score by Industry

WNS 's Customer Satisfaction score was rated 66 points by Tech industry customers.

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			"label": "Tech",
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			"score": 66,
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Tech	66

WNS Customer Satisfaction vs. Competitors

Compared to its competitors, WNS 's Customer Satisfaction score is rated right above Genpact, and is preceded by Telus International.

COMPANY		Customer Satisfaction (CSAT) Score
	Infosys	77%
	Telus International	65%
	WNS	63%
	Genpact	58%
	SPi Global	57%

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WNS Customer Service

3.9/5

WNS has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About WNS 's Customer Service

Website

http://www.wns.com

Quick Insights into WNS Customer Service

WNS 's Customer Service score was rated highest by Other customers, and rated lowest by Male customers.

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Ranked WNS Customer Service the Highest

Other	4.9
Female	4.4
26-30	4.2

Ranked WNS Customer Service the Lowest

Less than 1 Year	3.9
Male	3.5

WNS Customer Service Score by Gender

Female customers rated WNS 's Customer Service score 0.9 stars higher than Male customers.

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Male

3.5/5

Female

4.4/5

WNS Customer Service Score by Ethnicity

WNS 's Customer Service score was rated 4.9 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 4.9	Other	4.9

WNS Customer Service Score by Age

WNS 's Customer Service score was rated 4.2 stars by customers ages 26-30 on Comparably.

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100

Summary	Age	Customer Service Score
26-30 4.2	26-30	4.2

WNS Customer Service Score by Usage

WNS 's Customer Service score was rated the highest by customers who have used WNS 's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
1 to 2 Years	4

WNS Customer Service Score by Industry

WNS 's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

WNS Customer Service vs. Competitors

Compared to its competitors, WNS 's Customer Service score is rated right above Infosys.

COMPANY		Customer Service Score
	WNS	3.9/5
	Infosys	3.8/5
	Telus International	3.7/5
	SPi Global	3.6/5
	Genpact	3.5/5

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WNS as an Employer

4.2/5

WNS has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of WNS

Keshav Murugesh

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

WNS scored a 21 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of WNS would recommend the brand to a friend. ENPS measures how likely WNS employees would recommend working at WNS to a friend.

Net Promoter Score

NPS Score

48%	Promoters
25%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
19%	Passive
32%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail