Telus International NPS & Customer Reviews

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Telus International

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Telus International

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About Telus International's Brand

TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. Among its major competitors, Telus International is ranked in 11th place for NPS while Accenture Technology Labs is 1st, and TaskUs is 2nd. Overall, Telus International has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $26.65B

Brand at a Glance

69%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Telus International Ranking

^#4 / 4 of its competitors

Telus International NPS

Telus International's Net Promoter Score (NPS) is a -1 with 40% Promoters, 19% Passives, and 41% Detractors. Net Promoter Score tracks whether Telus International's customers would recommend using the product based on a scale of -100 to 100.

Telus International Overall NPS

-1

NPS

40%	Promoters
19%	Passives
41%	Detractors

Telus International NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2024 0	Apr 2024	0
Jul 2024 -2	Jul 2024	-2
Aug 2024 0	Aug 2024	0
Nov 2024 0	Nov 2024	0
Dec 2024 0	Dec 2024	0
Jan 2025 -3	Jan 2025	-3
Feb 2025 -1	Feb 2025	-1
Apr 2025 -1	Apr 2025	-1
May 2025 -1	May 2025	-1
Aug 2025 -1	Aug 2025	-1
Nov 2025 -1	Nov 2025	-1
Dec 2025 -1	Dec 2025	-1

How Other Brands Compare

Telus International is ranked #4 for NPS among its competitors. TaskUs and Wipro Limited come in first and second, with Cognizant Technology Solutions coming in at third. Among those competitors, it is the second most valued company behind Cognizant Technology Solutions.

	Telus International	Cognizant Technology Solutions	Wipro Limited	TaskUs
Global Ranking	#-	#423	#726	#859
NPS	-1	5	28	34
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$26.65B	$26.75B	$16.33B	$750.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Telus International NPS by Gender

Male customers rated Telus International's NPS 18 points higher than Female customers.

Male

-5

Telus International's NPS was rated -5 by Male customers on Comparably.

39%

Promoters

17%

Passives

44%

Detractors

Female

-23

Telus International's NPS was rated -23 by Female customers on Comparably.

33%

Promoters

11%

Passives

56%

Detractors

Telus International NPS by Ethnicity

Telus International's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -86	Caucasian	-86
Hispanic or Latino 67	Hispanic or Latino	67
African American/Black -1	African American/Black	-1
Asian or Pacific Islander 34	Asian or Pacific Islander	34

Telus International NPS by Age

Telus International's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

20%

80%

26-30

64%

27%

36-40

33%

34%

33%

41-45

25%

50%

46-50

33%

67%

Telus International NPS by Usage

Telus International's NPS was rated the highest by customers who have used Telus International's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -46	Less than 1 Year	-46
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years 25	2 to 5 Years	25
5 to 10 Years 25	5 to 10 Years	25
Over 10 Years -60	Over 10 Years	-60

Telus International NPS vs. Competitors

Compared to its competitors, Telus International's NPS is rated right above Sutherland Global Services, and is preceded by Firstsource Solutions.

COMPANY		NPS Score
	Accenture Technology Labs	50
	TaskUs	34
	TP	33
	Wipro Limited	28
	TCS (Tata Consultancy Services)	23
	WNS	21
	Genpact	12
	Aditya Birla Group	9
	Sykes Enterprises	9
	Cognizant Technology Solutions	5
	ExlService Holdings	N/A
	Staktek Corp	N/A
	Firstsource Solutions	N/A
	Telus International	-1
	Sutherland Global Services	-6
	Convergys	-34

Telus International Customer Reviews

Out of the 9 Telus International customer reviews 7 were positive and 2 were constructive. Telus International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Telus International Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Telus International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69%

31%

Telus International Customer Loyalty Score by Gender

Female customers rated Telus International's Customer Loyalty score 15% higher than Male customers.

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Male

75%

Yes

Female

90%

Yes

Telus International Customer Loyalty Score by Ethnicity

Telus International's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

Telus International Customer Loyalty Score by Age

Telus International's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 84%	26-30	84%
36-40 70%	36-40	70%
41-45 100%	41-45	100%
46-50 70%	46-50	70%

Telus International Customer Loyalty Score by Usage

Telus International's Customer Loyalty score was rated the highest by customers who have used Telus International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67%
1 to 2 Years	70%
2 to 5 Years	100%
5 to 10 Years	78%
Over 10 Years	100%

Telus International Customer Loyalty Score by Industry

Telus International's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	73%
Accounting	40%
Beverage, Wine and Spirits	70%

Telus International Customer Loyalty vs. Competitors

Compared to its competitors, Telus International's Customer Loyalty score is rated right above Sykes Enterprises, and is preceded by TP.

COMPANY		Customer Loyalty Score
	Accenture Technology Labs	100%
	TaskUs	85%
	Wipro Limited	85%
	Aditya Birla Group	84%
	Sutherland Global Services	84%
	TCS (Tata Consultancy Services)	83%
	Cognizant Technology Solutions	82%
	Genpact	80%
	WNS	79%
	Convergys	79%
	TP	78%
	Telus International	69%
	Sykes Enterprises	67%
	ExlService Holdings	N/A
	Staktek Corp	N/A
	Firstsource Solutions	N/A

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Telus International Product Quality

3.7/5

Telus International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Telus International Product Information

Telus International’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated Telus International's product the highest. Reviewers from the Tech industry rated Telus International the lowest at 3.7.

Website: https://www.telusinternational.com/

Company Size: 10,000+ Employees

Industry

Outsourcing or Offshoring

Quick Insights into Telus International Product Quality

Telus International's Product Quality score was rated highest by customers who have used Telus International's products/services for 2 to 5 Years, and rated lowest by customers who have used Telus International's products/services for Less than 1 Year.

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Ranked Telus International Product Quality the Highest

2 to 5 Years	4.7
Asian or Pacific Islander	4.6
Beverage, Wine and Spirits	4.6

Ranked Telus International Product Quality the Lowest

41-45	3.4
Female	3.3
Less than 1 Year	3.3

Telus International Product Quality Score by Gender

Male customers rated Telus International's Product Quality score 0.8 stars higher than Female customers.

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Male

4.1/5

Female

3.3/5

Telus International Product Quality Score by Ethnicity

Telus International's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6

Telus International Product Quality Score by Age

Telus International's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.5	26-30	4.5
36-40 3.8	36-40	3.8
41-45 3.4	41-45	3.4
46-50 4.3	46-50	4.3

Telus International Product Quality Score by Usage

Telus International's Product Quality score was rated the highest by customers who have used Telus International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	4.5
2 to 5 Years	4.7
5 to 10 Years	4.5
Over 10 Years	3.4

Telus International Product Quality Score by Industry

Telus International's Product Quality score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Tech industry customers.

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Tech	3.7
Accounting	3.8
Beverage, Wine and Spirits	4.6

Telus International Product Quality vs. Competitors

Compared to its competitors, Telus International's Product Quality score is rated right above WNS , and is preceded by TCS (Tata Consultancy Services).

COMPANY		Product Quality Score
	Accenture Technology Labs	4.5/5
	TaskUs	4.1/5
	TP	4/5
	Wipro Limited	3.9/5
	Aditya Birla Group	3.9/5
	Sutherland Global Services	3.9/5
	TCS (Tata Consultancy Services)	3.8/5
	Telus International	3.7/5
	WNS	3.6/5
	Genpact	3.4/5
	Cognizant Technology Solutions	3.4/5
	Sykes Enterprises	3.2/5
	Convergys	3.2/5
	ExlService Holdings	N/A
	Staktek Corp	N/A
	Firstsource Solutions	N/A

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Telus International Pricing

Telus International ROI & Value For Money

3.8/5

Telus International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Telus International Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Beverage, Wine and Spirits industry think that they had the lowest ROI from Telus International.

Quick Insights into Telus International ROI

Telus International's ROI score was rated highest by customers who have used Telus International's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.

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Ranked Telus International ROI the Highest

2 to 5 Years	4.7
Hispanic or Latino	4.3
36-40	4.1

Ranked Telus International ROI the Lowest

Beverage, Wine and Spirits	3.1
Less than 1 Year	2.9
18-25	2.7

Telus International ROI Score by Gender

Male customers rated Telus International's ROI score 0.1 stars higher than Female customers.

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Male

3.5/5

Female

3.4/5

Telus International ROI Score by Ethnicity

Telus International's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

Telus International ROI Score by Age

Telus International's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 2.7	18-25	2.7
26-30 3.9	26-30	3.9
36-40 4.1	36-40	4.1
41-45 3.6	41-45	3.6
46-50 3.5	46-50	3.5

Telus International ROI Score by Usage

Telus International's ROI score was rated the highest by customers who have used Telus International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.6
2 to 5 Years	4.7
5 to 10 Years	4.1
Over 10 Years	3.3

Telus International ROI Score by Industry

Telus International's ROI score was rated the highest by Accounting industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	3.5
Accounting	3.5
Beverage, Wine and Spirits	3.1

Telus International Pricing vs. Competitors

Compared to its competitors, Telus International's ROI score is rated right above Aditya Birla Group, and is preceded by TCS (Tata Consultancy Services).

COMPANY		Pricing Score
	Accenture Technology Labs	4.5/5
	TaskUs	4.2/5
	TP	3.9/5
	WNS	3.8/5
	Wipro Limited	3.8/5
	TCS (Tata Consultancy Services)	3.8/5
	Telus International	3.8/5
	Aditya Birla Group	3.6/5
	Sutherland Global Services	3.6/5
	Cognizant Technology Solutions	3.5/5
	Genpact	3.4/5
	Sykes Enterprises	3.4/5
	Convergys	3.1/5
	ExlService Holdings	N/A
	Staktek Corp	N/A
	Firstsource Solutions	N/A

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Telus International Customer Satisfaction (CSAT)

Telus International Customer Satisfaction (CSAT) Score

65 / 100

Telus International has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	36%
Satisfied	29%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	3%
Very Dissatisfied	7%

Very Satisfied

36%

Satisfied

29%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Telus International Customer Satisfaction

Telus International's Customer Satisfaction score was rated highest by customers who have used Telus International's products/services for 2 to 5 Years, and rated lowest by customers ages 46-50.

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Ranked Telus International Customer Satisfaction the Highest

2 to 5 Years	100%
26-30	100%
Asian or Pacific Islander	100%

Ranked Telus International Customer Satisfaction the Lowest

Caucasian	43%
Over 10 Years	40%
46-50	33%

Telus International Customer Satisfaction Score by Gender

Male customers rated Telus International's Customer Satisfaction score 20 points higher than Female customers.

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76 / 100

Male

	Very Satisfied	41%
	Satisfied	35%
	Neither Satisfied nor Dissatisfied	24%
	Dissatisfied	0%
	Very Dissatisfied	0%

56 / 100

Female

	Very Satisfied	33%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	22%

Telus International Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Telus International's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.

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43 / 100

Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

14%

Very Dissatisfied

14%

CSAT according to Hispanic or Latino

Telus International's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Telus International's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

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88 / 100

Very Satisfied	50%
Satisfied	38%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

38%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Telus International's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Telus International Customer Satisfaction Score by Age

Telus International's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

60%

26-30

100%

36-40

67%

41-45

75%

46-50

33%

Telus International Customer Satisfaction Score by Usage

Telus International's Customer Satisfaction score was rated the highest by customers who have used Telus International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	60
1 to 2 Years	83
2 to 5 Years	100
5 to 10 Years	100
Over 10 Years	40

Telus International Customer Satisfaction Score by Industry

Telus International's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	70
Beverage, Wine and Spirits	67

Telus International Customer Satisfaction vs. Competitors

Compared to its competitors, Telus International's Customer Satisfaction score is rated right above Cognizant Technology Solutions, and is preceded by Convergys.

COMPANY		Customer Satisfaction (CSAT) Score
	Accenture Technology Labs	100%
	Aditya Birla Group	91%
	Wipro Limited	83%
	TP	78%
	Sutherland Global Services	76%
	TCS (Tata Consultancy Services)	75%
	Convergys	73%
	Telus International	65%
	Cognizant Technology Solutions	64%
	WNS	63%
	TaskUs	61%
	Genpact	58%
	Sykes Enterprises	52%
	ExlService Holdings	0%
	Staktek Corp	0%
	Firstsource Solutions	0%

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Telus International Customer Service

3.7/5

Telus International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Telus International's Customer Service

Address

555 Robson Street, Vancouver, WA V6B 3K9 Canada

Website

https://www.telusinternational.com/

Phone Number

65 6327 5603

Telus International's Social Links

Quick Insights into Telus International Customer Service

Telus International's Customer Service score was rated highest by customers who have used Telus International's products/services for 2 to 5 Years, and rated lowest by customers who have used Telus International's products/services for Over 10 Years.

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Ranked Telus International Customer Service the Highest

2 to 5 Years	4.7
Asian or Pacific Islander	4.6
26-30	4.5

Ranked Telus International Customer Service the Lowest

Female	3
Caucasian	2.8
Over 10 Years	2.7

Telus International Customer Service Score by Gender

Male customers rated Telus International's Customer Service score 0.7 stars higher than Female customers.

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Male

3.7/5

Female

3/5

Telus International Customer Service Score by Ethnicity

Telus International's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6

Telus International Customer Service Score by Age

Telus International's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3	18-25	3
26-30 4.5	26-30	4.5
36-40 4.1	36-40	4.1
41-45 3.6	41-45	3.6
46-50 3.5	46-50	3.5

Telus International Customer Service Score by Usage

Telus International's Customer Service score was rated the highest by customers who have used Telus International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	4.1
2 to 5 Years	4.7
5 to 10 Years	4.7
Over 10 Years	2.7

Telus International Customer Service Score by Industry

Telus International's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.3
Accounting	4.3
Beverage, Wine and Spirits	4.3

Telus International Customer Service vs. Competitors

Compared to its competitors, Telus International's Customer Service score is rated right above Genpact, and is preceded by Aditya Birla Group.

COMPANY		Customer Service Score
	Accenture Technology Labs	4.5/5
	TaskUs	4/5
	TP	4/5
	Wipro Limited	4/5
	Sutherland Global Services	3.9/5
	TCS (Tata Consultancy Services)	3.9/5
	WNS	3.9/5
	Aditya Birla Group	3.8/5
	Telus International	3.7/5
	Genpact	3.5/5
	Sykes Enterprises	3.5/5
	Cognizant Technology Solutions	3.5/5
	Convergys	3.2/5
	ExlService Holdings	N/A
	Staktek Corp	N/A
	Firstsource Solutions	N/A

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Telus International as an Employer

4.1/5

Telus International has a 4.1/5 stars for its overall company culture rated by their employees

top

15%

CEO of Telus International

Jeffrey Puritt

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Telus International scored a -1 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Telus International would recommend the brand to a friend. ENPS measures how likely Telus International employees would recommend working at Telus International to a friend.

Net Promoter Score

-1

NPS Score

40%	Promoters
19%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
21%	Passive
28%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail