50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Accenture Technology Labs
Marketing or Exec? Claim Your Free Account
About Accenture Technology Labs' Brand
We help organizations share their technology strategies to take advantage of disruptive innovations, rather than being shaped by them.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Accenture Technology Labs NPS
Accenture Technology Labs's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Accenture Technology Labs's customers would recommend using the product based on a scale of -100 to 100.
Accenture Technology Labs Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Accenture Technology Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 50 | Feb 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accenture Technology Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Accenture Technology Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Accenture Technology Labs Product Quality
4.5/5
Accenture Technology Labs has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Accenture Technology Labs' overall Product Quality score rated by its users and customers.
Accenture Technology Labs Product Information
Accenture Technology Labs’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.accenture.com/
Accenture Technology Labs Pricing
Accenture Technology Labs ROI & Value For Money
4.5/5
Accenture Technology Labs has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Accenture Technology Labs' overall ROI score rated by its users and customers.
Accenture Technology Labs Customer Satisfaction (CSAT)
Accenture Technology Labs Customer Satisfaction (CSAT) Score
100 / 100
Accenture Technology Labs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Accenture Technology Labs Customer Service
4.5/5
Accenture Technology Labs has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Accenture Technology Labs' overall Customer Service score rated by its users and customers.
About Accenture Technology Labs's Customer Service
Website
http://www.accenture.com/
Accenture Technology Labs as an Employer
Consumer vs. Employees
Accenture Technology Labs scored a 50 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Accenture Technology Labs would recommend the brand to a friend. ENPS measures how likely Accenture Technology Labs employees would recommend working at Accenture Technology Labs to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
