-34
NPS
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Convergys
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About Convergys' Brand
relationship management solutions Among its major competitors, Convergys is ranked in 10th place for NPS while Capita is 1st, and Google is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Convergys Ranking
- #4 / 4 of its competitors
Convergys NPS
Convergys's Net Promoter Score (NPS) is a -34 with 22% Promoters, 22% Passives, and 56% Detractors. Net Promoter Score tracks whether Convergys's customers would recommend using the product based on a scale of -100 to 100.
Convergys Overall NPS
| 22% | Promoters |
|---|---|
| 22% | Passives |
| 56% | Detractors |
Convergys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Oct 2020 20 | Oct 2020 | 20 |
Jul 2021 17 | Jul 2021 | 17 |
Oct 2021 13 | Oct 2021 | 13 |
Nov 2021 -11 | Nov 2021 | -11 |
Apr 2022 -20 | Apr 2022 | -20 |
Sep 2022 -17 | Sep 2022 | -17 |
Feb 2023 -24 | Feb 2023 | -24 |
May 2024 -29 | May 2024 | -29 |
Jul 2024 -34 | Jul 2024 | -34 |
Nov 2024 -36 | Nov 2024 | -36 |
Sep 2025 -33 | Sep 2025 | -33 |
How Other Brands Compare
Convergys is ranked #4 for NPS among its competitors. Google and Infosys come in first and second, with Telus coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Convergys NPS vs. Competitors
Compared to its competitors, Convergys's NPS is rated right below Foundever.
| COMPANY | NPS Score | |
|---|---|---|
 | Capita | 72 |
 | 42 | |
 | TP | 33 |
 | Alorica | 25 |
![[24]7 Inc. Logo](https://cdn.comparably.com/24749373/l/373764/company_logo_373764.png){kind=logo} | [24]7 Inc. | 17 |
 | Infosys | 15 |
 | Sykes Enterprises | 9 |
 | Telus | 2 |
 | APAC Customer Services | N/A |
 | Foundever | -2 |
| Convergys | -34 |
Convergys Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Convergys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Convergys Customer Loyalty vs. Competitors
Compared to its competitors, Convergys's Customer Loyalty score is rated right above TP, and is preceded by Foundever.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Alorica | 83% |
| [24]7 Inc. | 83% |
| Infosys | 82% |
| Telus | 82% |
| Foundever | 79% |
| Convergys | 79% |
| TP | 78% |
| Sykes Enterprises | 67% |
| Capita | 65% |
| APAC Customer Services | N/A |
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Convergys Product Quality
3.2/5
Convergys has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Convergys Product Information
Convergys’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.convergys.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Small Business Services
Convergys Product Quality vs. Competitors
Compared to its competitors, Convergys's Product Quality score is rated right above Capita, and is preceded by Sykes Enterprises.
| COMPANY | Product Quality Score | |
|---|---|---|
| [24]7 Inc. | 4.2/5 |
| 4.1/5 | |
| TP | 4/5 |
| Alorica | 4/5 |
| Infosys | 3.7/5 |
| Telus | 3.7/5 |
| Foundever | 3.3/5 |
| Sykes Enterprises | 3.2/5 |
| Convergys | 3.2/5 |
| Capita | 3.1/5 |
| APAC Customer Services | N/A |
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Convergys Pricing
Convergys ROI & Value For Money
3.1/5
Convergys has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Convergys Pricing vs. Competitors
Compared to its competitors, Convergys's ROI score is rated right above APAC Customer Services, and is preceded by Foundever.
| COMPANY | Pricing Score | |
|---|---|---|
| [24]7 Inc. | 4.2/5 |
| 4/5 | |
| TP | 3.9/5 |
| Alorica | 3.9/5 |
| Infosys | 3.7/5 |
| Capita | 3.4/5 |
| Sykes Enterprises | 3.4/5 |
| Telus | 3.4/5 |
| Foundever | 3.2/5 |
| Convergys | 3.1/5 |
| APAC Customer Services | N/A |
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Convergys Customer Satisfaction (CSAT)
Convergys Customer Satisfaction (CSAT) Score
73 / 100
Convergys has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Convergys Customer Satisfaction vs. Competitors
Compared to its competitors, Convergys's Customer Satisfaction score is rated right above Foundever, and is preceded by Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| [24]7 Inc. | 100% |
| 81% | |
| Alorica | 80% |
| TP | 78% |
| Infosys | 77% |
| Convergys | 73% |
| Foundever | 68% |
| Telus | 66% |
| Sykes Enterprises | 52% |
| Capita | 50% |
| APAC Customer Services | 0% |
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Convergys Customer Service
3.2/5
Convergys has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Convergys's Customer Service
Address
201 East Fourth Street, Cincinnati, OH 45202
Website
http://www.convergys.com
Phone Number
7038855952
Convergys's Social Links
Convergys Customer Service vs. Competitors
Compared to its competitors, Convergys's Customer Service score is rated right above APAC Customer Services, and is preceded by Telus.
| COMPANY | Customer Service Score | |
|---|---|---|
| [24]7 Inc. | 4.1/5 |
| 4/5 | |
| TP | 4/5 |
| Alorica | 4/5 |
| Infosys | 3.8/5 |
| Capita | 3.7/5 |
| Sykes Enterprises | 3.5/5 |
| Foundever | 3.4/5 |
| Telus | 3.3/5 |
| Convergys | 3.2/5 |
| APAC Customer Services | N/A |
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Convergys as an Employer
3.0/5
Convergys has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Convergys scored a -34 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Convergys would recommend the brand to a friend. ENPS measures how likely Convergys employees would recommend working at Convergys to a friend.
Net Promoter Score
-34
NPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
