Syntel NPS & Customer Reviews

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Syntel

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Syntel

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About Syntel's Brand

Syntel is a global provider of integrated Information Technology and Knowledge Process Outsourcing solutions, Among its major competitors, Syntel is ranked in 6th place for NPS while Hannover Re is 1st, and Zensar Technologies is 2nd.

Brand at a Glance

76%

Customer Loyalty

3.5/5

Product Quality

3.6/5

Pricing

3.5/5

Customer Service

Syntel Ranking

^#4 / 4 of its competitors

Syntel NPS

Syntel's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Syntel's customers would recommend using the product based on a scale of -100 to 100.

Syntel Overall NPS

NPS

33%	Promoters
34%	Passives
33%	Detractors

Syntel NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2020 100	Nov 2020	100
Apr 2021 50	Apr 2021	50
Sep 2022 0	Sep 2022	0
Sep 2023 -25	Sep 2023	-25
Feb 2024 0	Feb 2024	0
Aug 2024 0	Aug 2024	0

How Other Brands Compare

Syntel is ranked #4 for NPS among its competitors. Hannover Re and Wipro Limited come in first and second, with TCS (Tata Consultancy Services) coming in at third.

	Syntel	Wipro Limited	TCS (Tata Consultancy Services)	Hannover Re
Global Ranking	#-	#726	#-	#-
NPS	0	28	23	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$16.33B	$881.03M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Syntel NPS vs. Competitors

Compared to its competitors, Syntel's NPS is rated right above SourceHOV, and is preceded by Endava.

COMPANY		NPS Score
	Hannover Re	100
	Zensar Technologies	100
	Wipro Limited	28
	TCS (Tata Consultancy Services)	23
	Endava	17
	Syntel	0
	SourceHOV	0

Syntel Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Syntel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Syntel Customer Loyalty vs. Competitors

Compared to its competitors, Syntel's Customer Loyalty score is rated right above SourceHOV, and is preceded by Endava.

COMPANY		Customer Loyalty Score
	Zensar Technologies	100%
	Wipro Limited	85%
	TCS (Tata Consultancy Services)	83%
	Endava	76%
	Syntel	76%
	SourceHOV	10%
	Hannover Re	N/A

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Syntel Product Quality

3.5/5

Syntel has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Syntel Product Information

Syntel’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.syntelinc.com/

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Enterprise

SaaS

Syntel Product Quality vs. Competitors

Compared to its competitors, Syntel's Product Quality score is rated right above Endava, and is preceded by TCS (Tata Consultancy Services).

COMPANY		Product Quality Score
	Zensar Technologies	5/5
	SourceHOV	4/5
	Wipro Limited	3.9/5
	TCS (Tata Consultancy Services)	3.8/5
	Syntel	3.5/5
	Endava	3.2/5
	Hannover Re	N/A

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Syntel Pricing

Syntel ROI & Value For Money

3.6/5

Syntel has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Syntel Pricing vs. Competitors

Compared to its competitors, Syntel's ROI score is rated right above SourceHOV, and is preceded by TCS (Tata Consultancy Services).

COMPANY		Pricing Score
	Zensar Technologies	5/5
	Wipro Limited	3.8/5
	TCS (Tata Consultancy Services)	3.8/5
	Syntel	3.6/5
	SourceHOV	3.5/5
	Endava	3.2/5
	Hannover Re	N/A

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Syntel Customer Satisfaction (CSAT)

Syntel Customer Satisfaction (CSAT) Score

67 / 100

Syntel has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Syntel Customer Satisfaction vs. Competitors

Compared to its competitors, Syntel's Customer Satisfaction score is rated right above Endava, and is preceded by TCS (Tata Consultancy Services).

COMPANY		Customer Satisfaction (CSAT) Score
	SourceHOV	100%
	Wipro Limited	83%
	TCS (Tata Consultancy Services)	75%
	Syntel	66%
	Endava	63%
	Hannover Re	0%
	Zensar Technologies	0%

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Syntel Customer Service

3.5/5

Syntel has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Syntel's Customer Service

Address

525 E, Big Beaver Suite 300, Troy, MI 48083

Website

http://www.syntelinc.com/

Phone Number

248-619-2800

Syntel Customer Service vs. Competitors

Compared to its competitors, Syntel's Customer Service score is rated right above Endava, and is preceded by TCS (Tata Consultancy Services).

COMPANY		Customer Service Score
	Zensar Technologies	5/5
	Wipro Limited	4/5
	TCS (Tata Consultancy Services)	3.9/5
	Syntel	3.5/5
	Endava	3.3/5
	SourceHOV	3/5
	Hannover Re	N/A

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Syntel as an Employer

3.0/5

Syntel has a 3.0/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Syntel

Rakesh Khanna

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Syntel scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Syntel would recommend the brand to a friend. ENPS measures how likely Syntel employees would recommend working at Syntel to a friend.

Net Promoter Score

NPS Score

33%	Promoters
34%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
15%	Passive
37%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail