17
NPS
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Endava
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About Endava's Brand
Developer of software applications. The company develops applications for various industries and provides technical support. It also provides cloud services to its clients. Among its major competitors, Endava is ranked in 3rd place for NPS while Globant is 1st, and Wipro Limited is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Endava Ranking
- #3 / 4 of its competitors
Endava NPS
Endava's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Endava's customers would recommend using the product based on a scale of -100 to 100.
Endava Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Endava NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
May 2023 50 | May 2023 | 50 |
Nov 2023 40 | Nov 2023 | 40 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 29 | Feb 2024 | 29 |
Mar 2024 37 | Mar 2024 | 37 |
May 2024 22 | May 2024 | 22 |
Aug 2024 27 | Aug 2024 | 27 |
Nov 2024 17 | Nov 2024 | 17 |
How Other Brands Compare
Endava is ranked third for NPS among its competitors. Globant and Wipro Limited come in first and second, with Infosys coming in at #4.
Endava |  Globant |  Infosys |  Wipro Limited | |
| Global Ranking | #- | #452 | #502 | #726 |
| NPS | 17 | 38 | 15 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $8.41B | $80.98B | $16.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Endava NPS vs. Competitors
Compared to its competitors, Endava's NPS is rated right above Infosys, and is preceded by Wipro Limited.
| COMPANY | NPS Score | |
|---|---|---|
| Globant | 38 |
| Wipro Limited | 28 |
| Endava | 17 |
| Infosys | 15 |
 | Luxoft | 8 |
Endava Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Endava users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Endava Customer Loyalty vs. Competitors
Compared to its competitors, Endava's Customer Loyalty score is rated right below Globant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Luxoft | 86% |
| Wipro Limited | 85% |
| Infosys | 82% |
| Globant | 80% |
| Endava | 76% |
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Endava Product Quality
3.2/5
Endava has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Endava Product Information
Endava’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.endava.com
- Company Size
- 1,001-5,000 Employees
Endava Product Quality vs. Competitors
Compared to its competitors, Endava's Product Quality score is rated right below Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.1/5 |
| Wipro Limited | 3.9/5 |
| Luxoft | 3.9/5 |
| Infosys | 3.7/5 |
| Endava | 3.2/5 |
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Endava Pricing
Endava ROI & Value For Money
3.2/5
Endava has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Endava Pricing vs. Competitors
Compared to its competitors, Endava's ROI score is rated right below Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.1/5 |
| Luxoft | 3.8/5 |
| Wipro Limited | 3.8/5 |
| Infosys | 3.7/5 |
| Endava | 3.2/5 |
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Endava Customer Satisfaction (CSAT)
Endava Customer Satisfaction (CSAT) Score
63 / 100
Endava has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Endava Customer Satisfaction vs. Competitors
Compared to its competitors, Endava's Customer Satisfaction score is rated right below Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Globant | 84% |
| Wipro Limited | 83% |
| Luxoft | 83% |
| Infosys | 77% |
| Endava | 63% |
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Endava Customer Service
3.3/5
Endava has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Endava's Customer Service
Address
125 Old Broad Street, London, EC2N 1AR Bahamas
Website
www.endava.com
Endava Customer Service vs. Competitors
Compared to its competitors, Endava's Customer Service score is rated right below Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.1/5 |
| Wipro Limited | 4/5 |
| Luxoft | 3.8/5 |
| Infosys | 3.8/5 |
| Endava | 3.3/5 |
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Endava as an Employer
Consumer vs. Employees
Endava scored a 17 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Endava would recommend the brand to a friend. ENPS measures how likely Endava employees would recommend working at Endava to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 48% | Promoters |
|---|---|
| 30% | Passive |
| 22% | Detractors |
