8
NPS
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Luxoft
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About Luxoft's Brand
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke (custom) technology solutions. Among its major competitors, Luxoft is ranked in 9th place for NPS while N-iX is 1st, and SoftServe is 2nd. Overall, Luxoft has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
86%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Luxoft CMO
Luxoft Ranking
- #4 / 4 of its competitors
Luxoft NPS
Luxoft's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Luxoft's customers would recommend using the product based on a scale of -100 to 100.
Luxoft Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Luxoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 9 | Oct 2023 | 9 |
Dec 2023 10 | Dec 2023 | 10 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 7 | Mar 2024 | 7 |
Apr 2024 8 | Apr 2024 | 8 |
Aug 2024 10 | Aug 2024 | 10 |
Nov 2024 10 | Nov 2024 | 10 |
Dec 2024 11 | Dec 2024 | 11 |
Jan 2025 9 | Jan 2025 | 9 |
Mar 2025 7 | Mar 2025 | 7 |
Aug 2025 9 | Aug 2025 | 9 |
Sep 2025 8 | Sep 2025 | 8 |
How Other Brands Compare
Luxoft is ranked #4 for NPS among its competitors. Wix.com and EPAM Systems come in first and second, with Ubisoft coming in at third.
Luxoft |  Ubisoft |  EPAM Systems |  Wix.com | |
| Global Ranking | #- | #80 | #396 | #989 |
| NPS | 8 | 13 | 21 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $14.94B | $16.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Luxoft NPS by Gender
Female customers rated Luxoft's NPS 33 points higher than Male customers.
Male
34
Luxoft's NPS was rated 34 by Male customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Female
67
Luxoft's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Luxoft NPS by Ethnicity
Luxoft's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 80 | Other | 80 |
Luxoft NPS by Age
Luxoft's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Luxoft NPS by Usage
Luxoft's NPS was rated the highest by customers who have used Luxoft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Luxoft NPS vs. Competitors
Compared to its competitors, Luxoft's NPS is rated right above GlobalLogic, and is preceded by Ubisoft.
| COMPANY | NPS Score | |
|---|---|---|
 | N-iX | 50 |
 | SoftServe | 48 |
 | ELEKS | 37 |
| Wix.com | 23 |
| EPAM Systems | 21 |
 | Moon Active | 19 |
 | Endava | 17 |
| Ubisoft | 13 |
| Luxoft | 8 |
 | GlobalLogic | 7 |
 | Lohika | N/A |
 | MacPaw | N/A |
 | DataArt | -20 |
 | Ciklum | -34 |
 | Playtech | -100 |
Luxoft Customer Reviews
Out of the 4 Luxoft customer reviews 1 was positive and 3 were constructive. Luxoft customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Luxoft Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Luxoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Luxoft Customer Loyalty Score by Gender
Female customers rated Luxoft's Customer Loyalty score 11% higher than Male customers.
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Male
89%
Yes
Female
100%
Yes
Luxoft Customer Loyalty Score by Ethnicity
Luxoft's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Luxoft.
87
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Luxoft Customer Loyalty Score by Age
Luxoft's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
Luxoft Customer Loyalty Score by Usage
Luxoft's Customer Loyalty score was rated the highest by customers who have used Luxoft's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Luxoft Customer Loyalty Score by Industry
Luxoft's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Luxoft Customer Loyalty vs. Competitors
Compared to its competitors, Luxoft's Customer Loyalty score is rated right above SoftServe, and is preceded by ELEKS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| N-iX | 100% |
| Playtech | 100% |
| ELEKS | 89% |
| Luxoft | 86% |
| SoftServe | 84% |
| EPAM Systems | 81% |
| Moon Active | 81% |
| Wix.com | 79% |
| Endava | 76% |
| Ubisoft | 75% |
| GlobalLogic | 75% |
| DataArt | 62% |
| Ciklum | 49% |
| Lohika | N/A |
| MacPaw | N/A |
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Luxoft Product Quality
3.9/5
Luxoft has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Luxoft Product Information
Luxoft’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Luxoft's product the highest. Reviewers from the Automotive and Transportation industry rated Luxoft the lowest at 3.
- Website
- http://www.luxoft.com
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
FinTech
Quick Insights into Luxoft Product Quality
Luxoft's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 46-50.
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Ranked Luxoft Product Quality the Highest
Ranked Luxoft Product Quality the Lowest
Luxoft Product Quality Score by Gender
Female customers rated Luxoft's Product Quality score 0.4 stars higher than Male customers.
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Male
4.2/5
Female
4.6/5
Luxoft Product Quality Score by Ethnicity
Luxoft's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Luxoft.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 5 | Other | 5 |
Luxoft Product Quality Score by Age
Luxoft's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.6 | 46-50 | 2.6 |
Luxoft Product Quality Score by Usage
Luxoft's Product Quality score was rated the highest by customers who have used Luxoft's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Luxoft Product Quality Score by Industry
Luxoft's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Automotive and Transportation industry customers.
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Luxoft Product Quality vs. Competitors
Compared to its competitors, Luxoft's Product Quality score is rated right above EPAM Systems, and is preceded by DataArt.
| COMPANY | Product Quality Score | |
|---|---|---|
| N-iX | 4.5/5 |
| SoftServe | 4.2/5 |
| ELEKS | 4.2/5 |
| DataArt | 4.1/5 |
| Luxoft | 3.9/5 |
| EPAM Systems | 3.8/5 |
| GlobalLogic | 3.8/5 |
| Wix.com | 3.7/5 |
| Ubisoft | 3.7/5 |
| Moon Active | 3.5/5 |
| Ciklum | 3.2/5 |
| Endava | 3.2/5 |
| Playtech | 1.5/5 |
| Lohika | N/A |
| MacPaw | N/A |
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Luxoft Pricing
Luxoft ROI & Value For Money
3.8/5
Luxoft has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Luxoft Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Luxoft.
Quick Insights into Luxoft ROI
Luxoft's ROI score was rated highest by Other customers, and rated lowest by customers ages 46-50.
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Ranked Luxoft ROI the Highest
Ranked Luxoft ROI the Lowest
Luxoft ROI Score by Gender
Female customers rated Luxoft's ROI score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
Luxoft ROI Score by Ethnicity
Luxoft's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.7 | Other | 4.7 |
Luxoft ROI Score by Age
Luxoft's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3 | 46-50 | 3 |
Luxoft ROI Score by Usage
Luxoft's ROI score was rated the highest by customers who have used Luxoft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Luxoft ROI Score by Industry
Luxoft's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Automotive and Transportation industry customers.
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Luxoft Pricing vs. Competitors
Compared to its competitors, Luxoft's ROI score is rated right above EPAM Systems, and is preceded by ELEKS.
| COMPANY | Pricing Score | |
|---|---|---|
| N-iX | 4.5/5 |
| SoftServe | 4.1/5 |
| ELEKS | 4.1/5 |
| Luxoft | 3.8/5 |
| EPAM Systems | 3.8/5 |
| Wix.com | 3.5/5 |
| GlobalLogic | 3.5/5 |
| Ubisoft | 3.4/5 |
| DataArt | 3.4/5 |
| Endava | 3.2/5 |
| Moon Active | 3.1/5 |
| Ciklum | 2.8/5 |
| Playtech | 1.5/5 |
| Lohika | N/A |
| MacPaw | N/A |
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Luxoft Customer Satisfaction (CSAT)
Luxoft Customer Satisfaction (CSAT) Score
83 / 100
Luxoft has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
37%
Satisfied
46%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Luxoft Customer Satisfaction
Luxoft's Customer Satisfaction score was rated highest by customers who have used Luxoft's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
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Ranked Luxoft Customer Satisfaction the Highest
Ranked Luxoft Customer Satisfaction the Lowest
Luxoft Customer Satisfaction Score by Gender
Luxoft's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
Luxoft Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Luxoft's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Luxoft's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Luxoft's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Luxoft Customer Satisfaction Score by Age
Luxoft's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 34% |
Luxoft Customer Satisfaction Score by Usage
Luxoft's Customer Satisfaction score was rated the highest by customers who have used Luxoft's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Luxoft Customer Satisfaction Score by Industry
Luxoft's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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}Luxoft Customer Satisfaction vs. Competitors
Compared to its competitors, Luxoft's Customer Satisfaction score is rated right above DataArt, and is preceded by EPAM Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| N-iX | 100% |
| ELEKS | 86% |
| EPAM Systems | 83% |
| Luxoft | 83% |
| DataArt | 83% |
| SoftServe | 77% |
| GlobalLogic | 75% |
| Ubisoft | 68% |
| Endava | 63% |
| Wix.com | 51% |
| Moon Active | 50% |
| Ciklum | 40% |
| Playtech | 0% |
| Lohika | 0% |
| MacPaw | 0% |
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Luxoft Customer Service
3.8/5
Luxoft has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Luxoft's Customer Service
Address
Gubelstrasse , 24, Zug 6300 Switzerland
Website
http://www.luxoft.com
Phone Number
+1 212 964 9900
Luxoft's Social Links
Quick Insights into Luxoft Customer Service
Luxoft's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 46-50.
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Ranked Luxoft Customer Service the Highest
Ranked Luxoft Customer Service the Lowest
Luxoft Customer Service Score by Gender
Female customers rated Luxoft's Customer Service score 0.4 stars higher than Male customers.
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Male
4.1/5
Female
4.5/5
Luxoft Customer Service Score by Ethnicity
Luxoft's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.8 | Other | 4.8 |
Luxoft Customer Service Score by Age
Luxoft's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.2 | 31-35 | 4.2 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
46-50 2.6 | 46-50 | 2.6 |
Luxoft Customer Service Score by Usage
Luxoft's Customer Service score was rated the highest by customers who have used Luxoft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Luxoft Customer Service Score by Industry
Luxoft's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Automotive and Transportation industry customers.
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Luxoft Customer Service vs. Competitors
Compared to its competitors, Luxoft's Customer Service score is rated right above GlobalLogic, and is preceded by EPAM Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| N-iX | 4.7/5 |
| ELEKS | 4.2/5 |
| SoftServe | 4.1/5 |
| EPAM Systems | 3.9/5 |
| Luxoft | 3.8/5 |
| GlobalLogic | 3.6/5 |
| Wix.com | 3.4/5 |
| Ubisoft | 3.4/5 |
| Endava | 3.3/5 |
| DataArt | 3.3/5 |
| Moon Active | 3.1/5 |
| Ciklum | 2.7/5 |
| Playtech | 1.5/5 |
| Lohika | N/A |
| MacPaw | N/A |
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Luxoft as an Employer
4.8/5
Luxoft has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Luxoft scored a 8 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Luxoft would recommend the brand to a friend. ENPS measures how likely Luxoft employees would recommend working at Luxoft to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 72% | Promoters |
|---|---|
| 20% | Passive |
| 8% | Detractors |
