48
NPS
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SoftServe
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About SoftServe's Brand
SoftServe is a global digital solutions company with Ukrainian roots. We are a team of thinkers, doers, and dedicated good people who like what they do and do it well. For us, that means a lot. We pride ourselves in being authentic, avoiding typical one-sided corporate communication, and mumbling IT clichés. We are inspired by true dialogues, passionate debates, and friendly jokes. SoftServe is defined by a unique culture of mutual trust, professional development, and a brave spirit to meet new challenges.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
SoftServe CMO
SoftServe NPS
SoftServe's Net Promoter Score (NPS) is a 48 with 72% Promoters, 4% Passives, and 24% Detractors. Net Promoter Score tracks whether SoftServe's customers would recommend using the product based on a scale of -100 to 100.
SoftServe Overall NPS
| 72% | Promoters |
|---|---|
| 4% | Passives |
| 24% | Detractors |
SoftServe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 39 | Mar 2023 | 39 |
Apr 2023 43 | Apr 2023 | 43 |
Jun 2023 47 | Jun 2023 | 47 |
Aug 2023 41 | Aug 2023 | 41 |
Oct 2023 45 | Oct 2023 | 45 |
Mar 2024 40 | Mar 2024 | 40 |
May 2024 43 | May 2024 | 43 |
Jul 2024 45 | Jul 2024 | 45 |
Nov 2024 47 | Nov 2024 | 47 |
Feb 2025 50 | Feb 2025 | 50 |
May 2025 48 | May 2025 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SoftServe NPS by Gender
SoftServe's NPS was rated 60 by Male customers on Comparably.
Male
60
SoftServe's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
SoftServe's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SoftServe NPS by Ethnicity
SoftServe's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
SoftServe NPS by Usage
SoftServe's NPS was rated 50 points by customers who have used SoftServe's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
SoftServe Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of SoftServe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SoftServe Customer Loyalty Score by Gender
SoftServe's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SoftServe.
Male
82%
Yes
Female
N/A
Yes
SoftServe Customer Loyalty Score by Ethnicity
SoftServe's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SoftServe.
82
out of 100
Caucasian
SoftServe Customer Loyalty Score by Usage
SoftServe's Customer Loyalty score was rated 78% by customers who have used SoftServe's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SoftServe Customer Loyalty Score by Industry
SoftServe's Customer Loyalty score was rated 100% by Tech industry customers.
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SoftServe Product Quality
4.2/5
SoftServe has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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SoftServe Product Information
SoftServe’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SoftServe's product the highest.
- Website
- http://www.softserveinc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into SoftServe Product Quality
SoftServe's Product Quality score was rated highest by customers from the Tech industry.
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Ranked SoftServe Product Quality the Highest
SoftServe Product Quality Score by Gender
SoftServe's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
SoftServe Product Quality Score by Ethnicity
SoftServe's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SoftServe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
SoftServe Product Quality Score by Usage
SoftServe's Product Quality score was rated 3.9 stars by customers who have used SoftServe's products/services for 2 to 5 Years.
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SoftServe Product Quality Score by Industry
SoftServe's Product Quality score was rated 4.6 stars by Tech industry customers.
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SoftServe Pricing
SoftServe ROI & Value For Money
4.1/5
SoftServe has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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SoftServe Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SoftServe ROI
SoftServe's ROI score was rated highest by customers from the Tech industry.
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Ranked SoftServe ROI the Highest
SoftServe ROI Score by Gender
SoftServe's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SoftServe.
Male
4.2/5
Female
N/A
SoftServe ROI Score by Ethnicity
SoftServe's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SoftServe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
SoftServe ROI Score by Usage
SoftServe's ROI score was rated 4 stars by customers who have used SoftServe's products/services for 2 to 5 Years.
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SoftServe ROI Score by Industry
SoftServe's ROI score was rated 4.6 stars by Tech industry customers.
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SoftServe Customer Satisfaction (CSAT)
SoftServe Customer Satisfaction (CSAT) Score
77 / 100
SoftServe has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SoftServe Customer Satisfaction
SoftServe's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked SoftServe's Customer Satisfaction.
Ranked SoftServe Customer Satisfaction the Highest
SoftServe Customer Satisfaction Score by Gender
SoftServe's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SoftServe.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
SoftServe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SoftServe's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SoftServe.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
SoftServe Customer Satisfaction Score by Usage
SoftServe's Customer Satisfaction score was rated 75 points by customers who have used SoftServe's products/services for 2 to 5 Years.
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SoftServe Customer Satisfaction Score by Industry
SoftServe's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
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}SoftServe Customer Service
4.1/5
SoftServe has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SoftServe's overall Customer Service score rated by its users and customers.
About SoftServe's Customer Service
Address
201 W 5th St, Austin, TX 78701
Website
http://www.softserveinc.com
SoftServe's Social Links
Quick Insights into SoftServe Customer Service
SoftServe's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked SoftServe's Customer Service score.
Ranked SoftServe Customer Service the Highest
SoftServe Customer Service Score by Gender
SoftServe's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SoftServe.
Male
4/5
Female
N/A
SoftServe Customer Service Score by Ethnicity
SoftServe's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SoftServe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
SoftServe Customer Service Score by Usage
SoftServe's Customer Service score was rated 3.7 stars by customers who have used SoftServe's products/services for 2 to 5 Years.
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SoftServe Customer Service Score by Industry
SoftServe's Customer Service score was rated 4.6 stars by Tech industry customers.
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SoftServe as an Employer
4.7/5
SoftServe has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SoftServe scored a 48 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of SoftServe would recommend the brand to a friend. ENPS measures how likely SoftServe employees would recommend working at SoftServe to a friend.
Net Promoter Score
48
NPS Score
| 72% | Promoters |
|---|---|
| 4% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
