-20
NPS
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DataArt
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About DataArt's Brand
DataArt is a global software engineering firm that takes a uniquely human approach to solving problems. With over 20 years of experience, teams of highly-trained engineers around the world, and deep industry sector knowledge, we deliver high-value, high-quality solutions that our clients depend on, and lifetime partnerships they believe in. Among its major competitors, DataArt is ranked in 4th place for NPS while The App Solutions is 1st, and SoftServe is 2nd.
Brand at a Glance
62%
Customer Loyalty
4.1/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
DataArt Ranking
- #4 / 4 of its competitors
DataArt NPS
DataArt's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether DataArt's customers would recommend using the product based on a scale of -100 to 100.
DataArt Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
DataArt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
Mar 2022 0 | Mar 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Mar 2023 0 | Mar 2023 | 0 |
Sep 2023 -15 | Sep 2023 | -15 |
Nov 2023 -25 | Nov 2023 | -25 |
Mar 2024 -20 | Mar 2024 | -20 |
How Other Brands Compare
DataArt is ranked #4 for NPS among its competitors. The App Solutions and SoftServe come in first and second, with Accenture coming in at third.
DataArt |  Accenture |  SoftServe |  The App Solutions | |
| Global Ranking | #- | #124 | #- | #- |
| NPS | -20 | 20 | 48 | 100 |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $27.36M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DataArt NPS vs. Competitors
Compared to its competitors, DataArt's NPS is rated right below ISHIR.
| COMPANY | NPS Score | |
|---|---|---|
| The App Solutions | 100 |
| SoftServe | 48 |
| Accenture | 20 |
 | Akkadian Labs | N/A |
 | ExtensionEngine | N/A |
 | ISHIR | N/A |
| DataArt | -20 |
DataArt Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of DataArt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DataArt Customer Loyalty vs. Competitors
Compared to its competitors, DataArt's Customer Loyalty score is rated right above Akkadian Labs, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The App Solutions | 100% |
| SoftServe | 84% |
| Accenture | 71% |
| DataArt | 62% |
| Akkadian Labs | N/A |
| ExtensionEngine | N/A |
| ISHIR | N/A |
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DataArt Product Quality
4.1/5
DataArt has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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DataArt Product Information
DataArt’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.dataart.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Media
Travel
DataArt Product Quality vs. Competitors
Compared to its competitors, DataArt's Product Quality score is rated right above Accenture, and is preceded by SoftServe.
| COMPANY | Product Quality Score | |
|---|---|---|
| SoftServe | 4.2/5 |
| DataArt | 4.1/5 |
| Accenture | 3.7/5 |
| The App Solutions | N/A |
| Akkadian Labs | N/A |
| ExtensionEngine | N/A |
| ISHIR | N/A |
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DataArt Pricing
DataArt ROI & Value For Money
3.4/5
DataArt has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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DataArt Pricing vs. Competitors
Compared to its competitors, DataArt's ROI score is rated right above Akkadian Labs, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| The App Solutions | 5/5 |
| SoftServe | 4.1/5 |
| Accenture | 3.6/5 |
| DataArt | 3.4/5 |
| Akkadian Labs | N/A |
| ExtensionEngine | N/A |
| ISHIR | N/A |
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DataArt Customer Satisfaction (CSAT)
DataArt Customer Satisfaction (CSAT) Score
83 / 100
DataArt has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DataArt Customer Satisfaction vs. Competitors
Compared to its competitors, DataArt's Customer Satisfaction score is rated right above SoftServe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DataArt | 83% |
| SoftServe | 77% |
| Accenture | 75% |
| The App Solutions | 0% |
| Akkadian Labs | 0% |
| ExtensionEngine | 0% |
| ISHIR | 0% |
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DataArt Customer Service
3.3/5
DataArt has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About DataArt's Customer Service
Address
475 Park Avenue South, Floor 9, New York City, NY 10016
Website
http://www.dataart.com
Phone Number
+44 20 7099 9464
DataArt's Social Links
DataArt Customer Service vs. Competitors
Compared to its competitors, DataArt's Customer Service score is rated right above Akkadian Labs, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| The App Solutions | 5/5 |
| SoftServe | 4.1/5 |
| Accenture | 3.8/5 |
| DataArt | 3.3/5 |
| Akkadian Labs | N/A |
| ExtensionEngine | N/A |
| ISHIR | N/A |
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DataArt as an Employer
4.9/5
DataArt has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of DataArt
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DataArt scored a -20 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of DataArt would recommend the brand to a friend. ENPS measures how likely DataArt employees would recommend working at DataArt to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 85% | Promoters |
|---|---|
| 11% | Passive |
| 4% | Detractors |
