-34
NPS
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Ciklum
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About Ciklum's Brand
Provider of information technology outsourcing services. The company engages in managing software development services including operational issues such as, human resources management, information technology and office infrastructure, administrative and legal support. It also provides assistance service to the clients in selling their software product and services in the CIS region. Among its major competitors, Ciklum is ranked in 6th place for NPS while SoftServe is 1st, and EPAM Systems is 2nd.
Brand at a Glance
49%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Ciklum Ranking
- #4 / 4 of its competitors
Ciklum NPS
Ciklum's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ciklum's customers would recommend using the product based on a scale of -100 to 100.
Ciklum Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ciklum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 -33 | Dec 2021 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Oct 2022 -20 | Oct 2022 | -20 |
Aug 2023 -33 | Aug 2023 | -33 |
How Other Brands Compare
Ciklum is ranked #4 for NPS among its competitors. SoftServe and EPAM Systems come in first and second, with GlobalLogic coming in at third.
Ciklum |  EPAM Systems |  GlobalLogic |  SoftServe | |
| Global Ranking | #- | #396 | #- | #- |
| NPS | -34 | 21 | 7 | 48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $14.94B | $21.05B | $27.36M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ciklum NPS by Gender
Ciklum's NPS was rated -50 by Male customers on Comparably.
Male
-50
Ciklum's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Ciklum's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ciklum NPS by Ethnicity
Ciklum's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Ciklum NPS vs. Competitors
Compared to its competitors, Ciklum's NPS is rated right below DataArt.
| COMPANY | NPS Score | |
|---|---|---|
| SoftServe | 48 |
| EPAM Systems | 21 |
 | Luxoft | 8 |
| GlobalLogic | 7 |
 | DataArt | -20 |
| Ciklum | -34 |
Ciklum Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Ciklum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ciklum Customer Loyalty Score by Gender
Ciklum's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
Ciklum Customer Loyalty Score by Ethnicity
Ciklum's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ciklum.
40
out of 100
Caucasian
Ciklum Customer Loyalty Score by Industry
Ciklum's Customer Loyalty score was rated 33% by Tech industry customers.
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Ciklum Customer Loyalty vs. Competitors
Compared to its competitors, Ciklum's Customer Loyalty score is rated right below DataArt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Luxoft | 86% |
| SoftServe | 84% |
| EPAM Systems | 81% |
| GlobalLogic | 75% |
| DataArt | 62% |
| Ciklum | 49% |
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Ciklum Product Quality
3.2/5
Ciklum has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ciklum Product Information
Ciklum’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ciklum's product the highest.
- Website
- www.ciklum.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Ciklum Product Quality
Ciklum's Product Quality score was rated highest by Caucasian customers.
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Ranked Ciklum Product Quality the Highest
Ciklum Product Quality Score by Gender
Ciklum's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Ciklum Product Quality Score by Ethnicity
Ciklum's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ciklum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Ciklum Product Quality Score by Industry
Ciklum's Product Quality score was rated 2.4 stars by Tech industry customers.
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Ciklum Product Quality vs. Competitors
Compared to its competitors, Ciklum's Product Quality score is rated right below GlobalLogic.
| COMPANY | Product Quality Score | |
|---|---|---|
| SoftServe | 4.2/5 |
| DataArt | 4.1/5 |
| Luxoft | 3.9/5 |
| EPAM Systems | 3.8/5 |
| GlobalLogic | 3.8/5 |
| Ciklum | 3.2/5 |
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Ciklum Pricing
Ciklum ROI & Value For Money
2.8/5
Ciklum has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Ciklum Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ciklum ROI
Ciklum's ROI score was rated highest by Male customers.
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Ranked Ciklum ROI the Highest
Ciklum ROI Score by Gender
Ciklum's ROI score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Ciklum ROI Score by Ethnicity
Ciklum's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ciklum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ciklum ROI Score by Industry
Ciklum's ROI score was rated 1.9 stars by Tech industry customers.
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Ciklum Pricing vs. Competitors
Compared to its competitors, Ciklum's ROI score is rated right below DataArt.
| COMPANY | Pricing Score | |
|---|---|---|
| SoftServe | 4.1/5 |
| Luxoft | 3.8/5 |
| EPAM Systems | 3.8/5 |
| GlobalLogic | 3.5/5 |
| DataArt | 3.4/5 |
| Ciklum | 2.8/5 |
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Ciklum Customer Satisfaction (CSAT)
Ciklum Customer Satisfaction (CSAT) Score
40 / 100
Ciklum has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ciklum Customer Satisfaction
Ciklum's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Ciklum Customer Satisfaction the Highest
Ciklum Customer Satisfaction Score by Gender
Ciklum's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ciklum.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Ciklum Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ciklum's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ciklum.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
Ciklum Customer Satisfaction Score by Industry
Ciklum's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Ciklum Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 33,
"stars": 0,
"csatScore": 33,
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}Ciklum Customer Satisfaction vs. Competitors
Compared to its competitors, Ciklum's Customer Satisfaction score is rated right below GlobalLogic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EPAM Systems | 83% |
| Luxoft | 83% |
| DataArt | 83% |
| SoftServe | 77% |
| GlobalLogic | 75% |
| Ciklum | 40% |
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Ciklum Customer Service
2.7/5
Ciklum has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Ciklum's Customer Service
Address
12 Amosova Street, Kyiv, 3680 Italy
Website
www.ciklum.com
Phone Number
5
Quick Insights into Ciklum Customer Service
Ciklum's Customer Service score was rated highest by Male customers.
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Ranked Ciklum Customer Service the Highest
Ciklum Customer Service Score by Gender
Ciklum's Customer Service score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Ciklum Customer Service Score by Ethnicity
Ciklum's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ciklum.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ciklum Customer Service Score by Industry
Ciklum's Customer Service score was rated 1.7 stars by Tech industry customers.
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Ciklum Customer Service vs. Competitors
Compared to its competitors, Ciklum's Customer Service score is rated right below DataArt.
| COMPANY | Customer Service Score | |
|---|---|---|
| SoftServe | 4.1/5 |
| EPAM Systems | 3.9/5 |
| Luxoft | 3.8/5 |
| GlobalLogic | 3.6/5 |
| DataArt | 3.3/5 |
| Ciklum | 2.7/5 |
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Ciklum as an Employer
2.5/5
Ciklum has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Ciklum scored a -34 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ciklum would recommend the brand to a friend. ENPS measures how likely Ciklum employees would recommend working at Ciklum to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
