37
NPS
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ELEKS
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About ELEKS' Brand
ELEKS is a Top 100 Global Outsourcing Company, providing expert software engineering and consultancy services for over 30 years. Our talent pool of over 2,000+ specialists covers niches from custom software development to product design and technology advisory, making it the partner of choice for many of the world's leading enterprises, SMEs, and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services. Our belief in creating tangible value for our customers is what we think is different about ELEKS. ELEKS has 18 development centers and offices in 13 counties and 3 continents, including Ukraine, Poland, Germany, Estonia, Croatia, Great Britain, USA, Canada, Japan and UAE.
Brand at a Glance
89%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
ELEKS NPS
ELEKS's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether ELEKS's customers would recommend using the product based on a scale of -100 to 100.
ELEKS Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
ELEKS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
May 2023 60 | May 2023 | 60 |
Feb 2025 33 | Feb 2025 | 33 |
May 2025 43 | May 2025 | 43 |
Dec 2025 37 | Dec 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ELEKS NPS by Gender
ELEKS's NPS was rated 34 by Male customers on Comparably.
Male
34
ELEKS's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
ELEKS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ELEKS NPS by Ethnicity
ELEKS's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
ELEKS Customer Reviews
Out of the 2 ELEKS customer reviews 2 were positive and 0 were constructive. ELEKS customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ELEKS Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of ELEKS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ELEKS Customer Loyalty Score by Gender
ELEKS's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ELEKS.
Male
100%
Yes
Female
N/A
Yes
ELEKS Customer Loyalty Score by Ethnicity
ELEKS's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ELEKS.
100
out of 100
Caucasian
ELEKS Product Quality
4.2/5
ELEKS has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ELEKS Product Information
ELEKS’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.eleks.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Enterprise
FinTech
Quick Insights into ELEKS Product Quality
ELEKS's Product Quality score was rated highest by Caucasian customers.
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Ranked ELEKS Product Quality the Highest
ELEKS Product Quality Score by Gender
ELEKS's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
ELEKS Product Quality Score by Ethnicity
ELEKS's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ELEKS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
ELEKS Pricing
ELEKS ROI & Value For Money
4.1/5
ELEKS has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into ELEKS ROI
ELEKS's ROI score was rated highest by Caucasian customers.
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Ranked ELEKS ROI the Highest
ELEKS ROI Score by Gender
ELEKS's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
ELEKS ROI Score by Ethnicity
ELEKS's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ELEKS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
ELEKS Customer Satisfaction (CSAT)
ELEKS Customer Satisfaction (CSAT) Score
86 / 100
ELEKS has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
86%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ELEKS Customer Satisfaction
ELEKS's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked ELEKS Customer Satisfaction the Highest
ELEKS Customer Satisfaction Score by Gender
ELEKS's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ELEKS.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ELEKS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ELEKS' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ELEKS.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
ELEKS Customer Service
4.2/5
ELEKS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ELEKS's Customer Service
Address
Viru väljak 2, Tallinn city, Harju county, 10111, Estonia, Tallinn 10111 Estonia
Website
http://www.eleks.com
ELEKS's Social Links
Quick Insights into ELEKS Customer Service
ELEKS's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ELEKS' Customer Service score.
Ranked ELEKS Customer Service the Highest
ELEKS Customer Service Score by Gender
ELEKS's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ELEKS.
Male
4/5
Female
N/A
ELEKS Customer Service Score by Ethnicity
ELEKS's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ELEKS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
ELEKS as an Employer
4.1/5
ELEKS has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ELEKS scored a 37 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of ELEKS would recommend the brand to a friend. ENPS measures how likely ELEKS employees would recommend working at ELEKS to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
