38
NPS
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Globant is ranked #135 in Tech Brands
Globant is ranked #135 in Tech Brands
About Globant's Brand
Globant is a new-breed technology services provider focused on delivering innovative software solutions by leveraging emerging technologies. Globant’s brand is ranked #452 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Globant. When compared to other organizations within the Tech industry, Globant is ranked #135. Among its major competitors, Globant is ranked in 1st place for NPS while Wipro Limited is 2nd, and EPAM Systems is 3rd. Overall, Globant has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $8.41B
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Globant Ranking
- #135 in Tech
- #1 / 4 of its competitors
Globant NPS
Globant's Net Promoter Score (NPS) is a 38 with 61% Promoters, 16% Passives, and 23% Detractors. Net Promoter Score tracks whether Globant's customers would recommend using the product based on a scale of -100 to 100.
Globant Overall NPS
| 61% | Promoters |
|---|---|
| 16% | Passives |
| 23% | Detractors |
Globant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 39 | Mar 2024 | 39 |
Apr 2024 37 | Apr 2024 | 37 |
May 2024 38 | May 2024 | 38 |
Jun 2024 38 | Jun 2024 | 38 |
Jul 2024 38 | Jul 2024 | 38 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 39 | Sep 2024 | 39 |
Oct 2024 37 | Oct 2024 | 37 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 38 | Dec 2024 | 38 |
Jan 2025 36 | Jan 2025 | 36 |
Mar 2025 38 | Mar 2025 | 38 |
How Other Brands Compare
Globant is ranked first for NPS among its competitors. EPAM Systems and Accenture come in second and third, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
 Globant |  Accenture |  EPAM Systems |  Cognizant Technology Solutions | |
| Global Ranking | #452 | #124 | #396 | #423 |
| NPS | 38 | 20 | 21 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $8.41B | $168.12B | $14.94B | $26.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Globant NPS by Gender
Female customers rated Globant's NPS 34 points higher than Male customers.
Male
32
Globant's NPS was rated 32 by Male customers on Comparably.
58%
Promoters
16%
Passives
26%
Detractors
Female
66
Globant's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Globant NPS by Ethnicity
Globant's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 49 | Caucasian | 49 |
Hispanic or Latino 60 | Hispanic or Latino | 60 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Globant NPS by Age
Globant's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Globant NPS by Usage
Globant's NPS was rated the highest by customers who have used Globant's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Globant NPS vs. Competitors
Compared to its competitors, Globant's NPS is rated right above Wipro Limited.
| COMPANY | NPS Score | |
|---|---|---|
| Globant | 38 |
 | Wipro Limited | 28 |
| EPAM Systems | 21 |
| Accenture | 20 |
 | Endava | 17 |
 | ThoughtWorks | 14 |
| Cognizant Technology Solutions | 5 |
Globant Customer Reviews
Out of the 4 Globant customer reviews 4 were positive and 0 were constructive. Globant customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Globant Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Globant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Globant Customer Loyalty Score by Gender
Male customers rated Globant's Customer Loyalty score 6% higher than Female customers.
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Male
91%
Yes
Female
85%
Yes
Globant Customer Loyalty Score by Ethnicity
Globant's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Hispanic or Latino customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
Globant Customer Loyalty Score by Age
Globant's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 85% | 46-50 | 85% |
Globant Customer Loyalty Score by Usage
Globant's Customer Loyalty score was rated the highest by customers who have used Globant's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Globant Customer Loyalty Score by Industry
Globant's Customer Loyalty score was rated 100% by Tech industry customers.
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Globant Customer Loyalty vs. Competitors
Compared to its competitors, Globant's Customer Loyalty score is rated right above Endava, and is preceded by EPAM Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wipro Limited | 85% |
| Cognizant Technology Solutions | 82% |
| EPAM Systems | 81% |
| Globant | 80% |
| Endava | 76% |
| Accenture | 71% |
| ThoughtWorks | 69% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Globant's Customer Loyalty score is rated right below Peloton.
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Globant Product Quality
4.1/5
Globant has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Globant Product Information
Globant’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Globant's product the highest.
- Website
- http://www.globant.com
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Ecommerce and Marketplaces
Quick Insights into Globant Product Quality
Globant's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used Globant's products/services for 1 to 2 Years.
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Ranked Globant Product Quality the Highest
Ranked Globant Product Quality the Lowest
Globant Product Quality Score by Gender
Female customers rated Globant's Product Quality score 1 stars higher than Male customers.
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Male
3.8/5
Female
4.8/5
Globant Product Quality Score by Ethnicity
Globant's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Globant Product Quality Score by Age
Globant's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4.8 | 46-50 | 4.8 |
Globant Product Quality Score by Usage
Globant's Product Quality score was rated the highest by customers who have used Globant's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Globant Product Quality Score by Industry
Globant's Product Quality score was rated 4.7 stars by Tech industry customers.
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Globant Product Quality vs. Competitors
Compared to its competitors, Globant's Product Quality score is rated right above Wipro Limited.
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.1/5 |
| Wipro Limited | 3.9/5 |
| EPAM Systems | 3.8/5 |
| Accenture | 3.7/5 |
| ThoughtWorks | 3.6/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Endava | 3.2/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Globant's Product Quality score is rated right above Google, and is preceded by Spotify.
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Globant Pricing
Globant ROI & Value For Money
4.1/5
Globant has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Globant Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Globant ROI
Globant's ROI score was rated highest by Female customers, and rated lowest by customers ages 31-35.
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Ranked Globant ROI the Highest
Ranked Globant ROI the Lowest
Globant ROI Score by Gender
Female customers rated Globant's ROI score 0.8 stars higher than Male customers.
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Male
3.9/5
Female
4.7/5
Globant ROI Score by Ethnicity
Globant's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Globant ROI Score by Age
Globant's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.6 | 46-50 | 4.6 |
Globant ROI Score by Usage
Globant's ROI score was rated the highest by customers who have used Globant's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Globant ROI Score by Industry
Globant's ROI score was rated 4.7 stars by Tech industry customers.
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Globant Pricing vs. Competitors
Compared to its competitors, Globant's ROI score is rated right above Wipro Limited.
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.1/5 |
| Wipro Limited | 3.8/5 |
| EPAM Systems | 3.8/5 |
| Accenture | 3.6/5 |
| ThoughtWorks | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Endava | 3.2/5 |
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ROI for Other Tech Brands
In the Tech industry, Globant's ROI score is rated right above Zoom Video Communications.
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Globant Customer Satisfaction (CSAT)
Globant Customer Satisfaction (CSAT) Score
84 / 100
Globant has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
47%
Satisfied
37%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Globant Customer Satisfaction
Globant's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked Globant Customer Satisfaction the Highest
Ranked Globant Customer Satisfaction the Lowest
Globant Customer Satisfaction Score by Gender
Female customers rated Globant's Customer Satisfaction score 22 points higher than Male customers.
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78 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 6% | |
Very Dissatisfied | 5% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Globant Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Globant's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Globant's Customer Satisfaction (CSAT) score was rated 90% according to Hispanic or Latino users and customers.
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90 / 100
Very Satisfied
70%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Globant's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Globant Customer Satisfaction Score by Age
Globant's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% |
Globant Customer Satisfaction Score by Usage
Globant's Customer Satisfaction score was rated the highest by customers who have used Globant's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Globant Customer Satisfaction Score by Industry
Globant's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Globant Customer Satisfaction vs. Competitors
Compared to its competitors, Globant's Customer Satisfaction score is rated right above Wipro Limited.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Globant | 84% |
| Wipro Limited | 83% |
| EPAM Systems | 83% |
| Accenture | 75% |
| Cognizant Technology Solutions | 64% |
| Endava | 63% |
| ThoughtWorks | 56% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Globant's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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Globant Customer Service
4.1/5
Globant has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Globant's Customer Service
Address
875 Howard St, San Francisco, CA 94103
Website
http://www.globant.com
Phone Number
54 11 4109 17 00
Globant's Social Links
Quick Insights into Globant Customer Service
Globant's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Globant's products/services for 1 to 2 Years.
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Ranked Globant Customer Service the Highest
Ranked Globant Customer Service the Lowest
Globant Customer Service Score by Gender
Female customers rated Globant's Customer Service score 0.6 stars higher than Male customers.
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Male
4.1/5
Female
4.7/5
Globant Customer Service Score by Ethnicity
Globant's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Globant Customer Service Score by Age
Globant's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.6 | 46-50 | 4.6 |
Globant Customer Service Score by Usage
Globant's Customer Service score was rated the highest by customers who have used Globant's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Globant Customer Service Score by Industry
Globant's Customer Service score was rated 4.8 stars by Tech industry customers.
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Globant Customer Service vs. Competitors
Compared to its competitors, Globant's Customer Service score is rated right above Wipro Limited.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.1/5 |
| Wipro Limited | 4/5 |
| EPAM Systems | 3.9/5 |
| Accenture | 3.8/5 |
| ThoughtWorks | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Endava | 3.3/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Globant's Customer Service score is rated right above Google, and is preceded by Apple.
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Globant as an Employer
4.9/5
Globant has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Globant scored a 38 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Globant would recommend the brand to a friend. ENPS measures how likely Globant employees would recommend working at Globant to a friend.
Net Promoter Score
38
NPS Score
| 61% | Promoters |
|---|---|
| 16% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 77% | Promoters |
|---|---|
| 18% | Passive |
| 5% | Detractors |
Global Ranking Snapshot
Globant is ranked #452 in the Global Top 100 Brands. It ranks just behind Bonobos and just ahead of SAP Concur.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
450 |  | CVENT |  | Reggie Aggarwal | Tech |
451 |  | Bonobos |  | Greg Scott | Retail |
452 | | Globant | | Martin Migoya | Tech |
453 |  | SAP Concur |  | Steve Singh | Tech |
454 |  | MINDBODY, Inc. |  | Rick Stollmeyer | Tech |
455 |  | HarperCollins |  | Brian Murray | Media and Entertainment |
456 |  | SolarCity |  | Lyndon Rive | Energy and Manufacturing |
Tech Ranking Snapshot
Globant is ranked #135 in the Tech Industry. It ranks just behind CVENT and just ahead of SAP Concur.
| RANK | COMPANY | Location | |
|---|---|---|---|
133 |  | Southern Company | Atlanta, GA |
134 | | CVENT | Mclean, VA |
135 | | Globant | San Francisco, CA |
136 | | SAP Concur | Bellevue, WA |
137 | | MINDBODY, Inc. | San Luis Obispo, CA |
138 | | HarperCollins | New York City, NY |
139 |  | Fujitsu | Mina, NV |
