
Cvent Holding Corp. (Nasdaq: CVT) is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and over 21,000 customers worldwide as of September 30, 2022. CVENT’s brand is ranked #450 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of CVENT. When compared to other organizations within the Tech industry, CVENT is ranked #134. Among its major competitors, CVENT is ranked in 6th place for NPS while Events.com is 1st, and InviteManager is 2nd. Overall, CVENT has a neutral social sentiment, when analyzing social media channels and online mentions.
CVENT's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether CVENT's customers would recommend using the product based on a scale of -100 to 100.
| 57% | Promoters |
|---|---|
| 16% | Passives |
| 27% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2023 31 | Dec 2023 | 31 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 28 | Mar 2024 | 28 |
Jun 2024 28 | Jun 2024 | 28 |
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 28 | Sep 2024 | 28 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Jan 2025 30 | Jan 2025 | 30 |
Mar 2025 29 | Mar 2025 | 29 |
Jul 2025 29 | Jul 2025 | 29 |
Aug 2025 30 | Aug 2025 | 30 |
CVENT is ranked third for NPS among its competitors. 15Five and Eventbrite come in first and second, with Certain coming in at #4.
![]() CVENT | ![]() Eventbrite | ![]() 15Five | ![]() Certain | |
| Global Ranking | #450 | #376 | #- | #- |
| NPS | 30 | 33 | 44 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $597.50M | $150.00M | $90.00M |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated CVENT's NPS 11 points higher than Male customers.
CVENT's NPS was rated -34 by Male customers on Comparably.
CVENT's NPS was rated -23 by Female customers on Comparably.
CVENT's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Other -60 | Other | -60 |
CVENT's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
CVENT's NPS was rated the highest by customers who have used CVENT's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 35 | 2 to 5 Years | 35 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
Compared to its competitors, CVENT's NPS is rated right above BizBash Media, and is preceded by Eventbrite.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Events.com | 58 |
![]() | InviteManager | 55 |
![]() | Bizzabo | 55 |
![]() | 15Five | 44 |
![]() | Eventbrite | 33 |
![]() | CVENT | 30 |
![]() | BizBash Media | N/A |
![]() | Certain | N/A |
![]() | Experient | -100 |
Out of the 5 CVENT customer reviews 2 were positive and 3 were constructive. CVENT customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of CVENT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated CVENT's Customer Loyalty score 15% higher than Male customers.
CVENT's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
CVENT's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 66% | 31-35 | 66% |
41-45 40% | 41-45 | 40% |
CVENT's Customer Loyalty score was rated the highest by customers who have used CVENT's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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CVENT's Customer Loyalty score was rated 74% by Tech industry customers.
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Compared to its competitors, CVENT's Customer Loyalty score is rated right above Eventbrite, and is preceded by 15Five.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Events.com | 81% |
![]() | Bizzabo | 71% |
![]() | 15Five | 69% |
![]() | CVENT | 67% |
![]() | Eventbrite | 59% |
![]() | Experient | 10% |
![]() | InviteManager | N/A |
![]() | BizBash Media | N/A |
![]() | Certain | N/A |
In the Tech industry, CVENT's Customer Loyalty score is rated right below Peloton.
CVENT has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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CVENT serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. CVENT supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
CVENT’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated CVENT's product the highest. Reviewers from the Tech industry rated CVENT the lowest at 3.6.
CVENT's Product Quality score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Male customers rated CVENT's Product Quality score 0.8 stars higher than Female customers.
CVENT's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.8 | Other | 1.8 |
CVENT's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.9 | 31-35 | 3.9 |
41-45 2.3 | 41-45 | 2.3 |
CVENT's Product Quality score was rated the highest by customers who have used CVENT's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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CVENT's Product Quality score was rated the highest by Education industry customers, and the lowest by Non-Profit industry customers.
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Compared to its competitors, CVENT's Product Quality score is rated right above Experient, and is preceded by Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | 15Five | 4.4/5 |
![]() | Events.com | 4.2/5 |
![]() | InviteManager | 4.2/5 |
![]() | Bizzabo | 4/5 |
![]() | Eventbrite | 3.6/5 |
![]() | CVENT | 3.6/5 |
![]() | Experient | 1.5/5 |
![]() | BizBash Media | N/A |
![]() | Certain | N/A |
In the Tech industry, CVENT's Product Quality score is rated right below ROBLOX.
CVENT has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CVENT has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from CVENT.
CVENT's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Other customers.
Male customers rated CVENT's ROI score 0.9 stars higher than Female customers.
CVENT's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 1.6 | Other | 1.6 |
CVENT's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.7 | 31-35 | 3.7 |
41-45 2.5 | 41-45 | 2.5 |
CVENT's ROI score was rated the highest by customers who have used CVENT's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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CVENT's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Banking and Financial Services industry customers.
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Compared to its competitors, CVENT's ROI score is rated right above Experient, and is preceded by Eventbrite.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | 15Five | 4.3/5 |
![]() | Events.com | 4.1/5 |
![]() | InviteManager | 4/5 |
![]() | Bizzabo | 4/5 |
![]() | Eventbrite | 3.5/5 |
![]() | CVENT | 3.5/5 |
![]() | Experient | 1.5/5 |
![]() | BizBash Media | N/A |
![]() | Certain | N/A |
In the Tech industry, CVENT's ROI score is rated right below ROBLOX.
CVENT has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CVENT's Customer Satisfaction score was rated highest by customers who have used CVENT's products/services for Less than 1 Year, and rated lowest by customers who have used CVENT's products/services for 1 to 2 Years.
Male customers rated CVENT's Customer Satisfaction score 10 points higher than Female customers.
Very Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Very Satisfied | 11% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 56% |
CVENT's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
CVENT's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
CVENT's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 31-35 | 60% |
CVENT's Customer Satisfaction score was rated the highest by customers who have used CVENT's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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CVENT's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}Compared to its competitors, CVENT's Customer Satisfaction score is rated right above InviteManager, and is preceded by Events.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | 15Five | 100% |
![]() | Bizzabo | 72% |
![]() | Eventbrite | 55% |
![]() | Events.com | 50% |
![]() | CVENT | 49% |
![]() | InviteManager | 0% |
![]() | Experient | 0% |
![]() | BizBash Media | 0% |
![]() | Certain | 0% |
In the Tech industry, CVENT's Customer Satisfaction score is rated right below Peloton.
CVENT has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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1765 Greensboro Station Place 7th Floor, Mclean, VA 22102
http://www.cvent.com
855-474-3035
CVENT's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Male customers rated CVENT's Customer Service score 0.9 stars higher than Female customers.
CVENT's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 2 | Other | 2 |
CVENT's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
31-35 3.7 | 31-35 | 3.7 |
41-45 2.8 | 41-45 | 2.8 |
CVENT's Customer Service score was rated the highest by customers who have used CVENT's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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CVENT's Customer Service score was rated 3.3 stars by Tech industry customers.
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Compared to its competitors, CVENT's Customer Service score is rated right above 15Five, and is preceded by Events.com.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | InviteManager | 5/5 |
![]() | Events.com | 3.7/5 |
![]() | CVENT | 3.5/5 |
![]() | 15Five | 3.4/5 |
![]() | Bizzabo | 3.3/5 |
![]() | Eventbrite | 3/5 |
![]() | Experient | 1.5/5 |
![]() | BizBash Media | N/A |
![]() | Certain | N/A |
In the Tech industry, CVENT's Customer Service score is rated right below ROBLOX.
CVENT has a 3.6/5 stars for its overall company culture rated by their employees

CVENT scored a 30 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of CVENT would recommend the brand to a friend. ENPS measures how likely CVENT employees would recommend working at CVENT to a friend.
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
| 40% | Promoters |
|---|---|
| 21% | Passive |
| 39% | Detractors |
CVENT is ranked #450 in the Global Top 100 Brands. It ranks just behind Booz Allen Hamilton and just ahead of Bonobos.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
448 | ![]() | Southern Company | ![]() | Thomas Fanning | Energy and Manufacturing |
449 | ![]() | Booz Allen Hamilton | ![]() | Horacio Rozanski | Business and Consumer Services |
450 | ![]() | CVENT | ![]() | Reggie Aggarwal | Tech |
451 | ![]() | Bonobos | ![]() | Greg Scott | Retail |
452 | ![]() | Globant | ![]() | Martin Migoya | Tech |
453 | ![]() | SAP Concur | ![]() | Steve Singh | Tech |
454 | ![]() | MINDBODY, Inc. | ![]() | Rick Stollmeyer | Tech |
CVENT is ranked #134 in the Tech Industry. It ranks just behind Southern Company and just ahead of Globant.
| RANK | COMPANY | Location | |
|---|---|---|---|
132 | ![]() | Palo Alto Networks | Santa Clara, CA |
133 | ![]() | Southern Company | Atlanta, GA |
134 | ![]() | CVENT | Mclean, VA |
135 | ![]() | Globant | San Francisco, CA |
136 | ![]() | SAP Concur | Bellevue, WA |
137 | ![]() | MINDBODY, Inc. | San Luis Obispo, CA |
138 | ![]() | HarperCollins | New York City, NY |