58
NPS
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Events.com
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About Events.com's Brand
Events.com connects people with the experiences they love. Among its major competitors, Events.com is ranked in 2nd place for NPS while Universe is 1st, and Eventbrite is 3rd. Overall, Events.com has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Events.com Ranking
- #2 / 4 of its competitors
Events.com NPS
Events.com's Net Promoter Score (NPS) is a 58 with 73% Promoters, 12% Passives, and 15% Detractors. Net Promoter Score tracks whether Events.com's customers would recommend using the product based on a scale of -100 to 100.
Events.com Overall NPS
| 73% | Promoters |
|---|---|
| 12% | Passives |
| 15% | Detractors |
Events.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 61 | Aug 2020 | 61 |
Nov 2020 63 | Nov 2020 | 63 |
Dec 2020 64 | Dec 2020 | 64 |
May 2022 66 | May 2022 | 66 |
Jun 2023 61 | Jun 2023 | 61 |
Oct 2023 57 | Oct 2023 | 57 |
Apr 2024 59 | Apr 2024 | 59 |
How Other Brands Compare
Events.com is ranked second for NPS among its competitors. Universe and Eventbrite come in first and third, with CVENT coming in at #4.
Events.com |  Eventbrite |  CVENT |  Universe | |
| Global Ranking | #- | #376 | #450 | #- |
| NPS | 58 | 33 | 30 | 70 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $597.50M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Events.com NPS by Usage
Events.com's NPS was rated the highest by customers who have used Events.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Events.com NPS vs. Competitors
Compared to its competitors, Events.com's NPS is rated right above Eventbrite, and is preceded by Universe.
| COMPANY | NPS Score | |
|---|---|---|
| Universe | 70 |
| Events.com | 58 |
| Eventbrite | 33 |
| CVENT | 30 |
 | Race Roster | N/A |
 | Ticketmaster | -63 |
Events.com Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Events.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Events.com Customer Loyalty vs. Competitors
Compared to its competitors, Events.com's Customer Loyalty score is rated right above CVENT.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Events.com | 81% |
| CVENT | 67% |
| Eventbrite | 59% |
| Ticketmaster | 56% |
| Universe | N/A |
| Race Roster | N/A |
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Events.com Product Quality
4.2/5
Events.com has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Events.com Product Information
Events.com serves markets in the United States. Events.com supports Web and Android devices and offers products for small and medium sized businesses.
Events.com’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Events.com's product the highest.
- Website
- http://www.events.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
FinTech
SaaS
Languages Supported
English
Product Type
Registration Software
Event Management Software
Ticketing Software
Quick Insights into Events.com Product Quality
Events.com's Product Quality score was rated highest by customers who have used Events.com's products/services for 1 to 2 Years.
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Ranked Events.com Product Quality the Highest
Events.com Product Quality Score by Usage
Events.com's Product Quality score was rated 4.8 stars by customers who have used Events.com's products/services for 1 to 2 Years.
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Events.com Product Quality Score by Industry
Events.com's Product Quality score was rated 4.8 stars by Tech industry customers.
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Events.com Product Quality vs. Competitors
Compared to its competitors, Events.com's Product Quality score is rated right above Universe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Events.com | 4.2/5 |
| Universe | 4.1/5 |
| Eventbrite | 3.6/5 |
| CVENT | 3.6/5 |
| Ticketmaster | 1.7/5 |
| Race Roster | N/A |
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Events.com Pricing
Events.com ROI & Value For Money
4.1/5
Events.com has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Events.com Pricing Plans
Events.com has a pricing structure that accommodates small and medium businesses.
Who Uses Events.com?
Small Businesses
Medium Businesses
Events.com Pricing vs. Competitors
Compared to its competitors, Events.com's ROI score is rated right above Eventbrite, and is preceded by Universe.
| COMPANY | Pricing Score | |
|---|---|---|
| Universe | 4.3/5 |
| Events.com | 4.1/5 |
| Eventbrite | 3.5/5 |
| CVENT | 3.5/5 |
| Ticketmaster | 1.5/5 |
| Race Roster | N/A |
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Events.com Customer Satisfaction (CSAT)
Events.com Customer Satisfaction (CSAT) Score
50 / 100
Events.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Events.com Customer Satisfaction vs. Competitors
Compared to its competitors, Events.com's Customer Satisfaction score is rated right above CVENT, and is preceded by Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eventbrite | 55% |
| Events.com | 50% |
| CVENT | 49% |
| Ticketmaster | 19% |
| Universe | 0% |
| Race Roster | 0% |
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Events.com Customer Service
3.7/5
Events.com has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Events.com's Customer Service
Address
7825 Fay Avenue, Suite 100, La Jolla, CA 92037
Website
http://www.events.com
Phone Number
(858) 257-2300
Events.com's Social Links
Events.com Customer Service vs. Competitors
Compared to its competitors, Events.com's Customer Service score is rated right above CVENT, and is preceded by Universe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Universe | 5/5 |
| Events.com | 3.7/5 |
| CVENT | 3.5/5 |
| Eventbrite | 3/5 |
| Ticketmaster | 1.5/5 |
| Race Roster | N/A |
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Events.com as an Employer
4.2/5
Events.com has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Events.com scored a 58 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Events.com would recommend the brand to a friend. ENPS measures how likely Events.com employees would recommend working at Events.com to a friend.
Net Promoter Score
58
NPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 59% | Promoters |
|---|---|
| 25% | Passive |
| 16% | Detractors |
