-62
NPS
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Ticketmaster
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About Ticketmaster's Brand
Ticketmaster is an online retailer of tickets for events ranging from concerts to broadway shows to family events. Among its major competitors, Ticketmaster is ranked in 4th place for NPS while Etix is 1st, and Eventbrite is 2nd. Overall, Ticketmaster has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
56%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Ticketmaster Ranking
- #3 / 4 of its competitors
Ticketmaster NPS
Ticketmaster's Net Promoter Score (NPS) is a -62 with 15% Promoters, 8% Passives, and 77% Detractors. Net Promoter Score tracks whether Ticketmaster's customers would recommend using the product based on a scale of -100 to 100.
Ticketmaster Overall NPS
| 15% | Promoters |
|---|---|
| 8% | Passives |
| 77% | Detractors |
Ticketmaster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -63 | Apr 2025 | -63 |
May 2025 -63 | May 2025 | -63 |
Jun 2025 -63 | Jun 2025 | -63 |
Jul 2025 -63 | Jul 2025 | -63 |
Aug 2025 -63 | Aug 2025 | -63 |
Sep 2025 -63 | Sep 2025 | -63 |
Oct 2025 -63 | Oct 2025 | -63 |
Nov 2025 -63 | Nov 2025 | -63 |
Dec 2025 -63 | Dec 2025 | -63 |
Feb 2026 -62 | Feb 2026 | -62 |
Mar 2026 -62 | Mar 2026 | -62 |
Apr 2026 -62 | Apr 2026 | -62 |
How Other Brands Compare
Ticketmaster is ranked third for NPS among its competitors. Eventbrite and Live Nation Entertainment come in first and second, with StubHub coming in at #4.
Ticketmaster |  Eventbrite |  Live Nation Entertainment |  StubHub | |
| Global Ranking | #- | #376 | #566 | #- |
| NPS | -62 | 31 | 18 | -95 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $597.50M | $19.20B | $41.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ticketmaster NPS by Gender
Ticketmaster's NPS was rated -82 by both Female and Male customers on Comparably.
Male
-82
Ticketmaster's NPS was rated -82 by Male customers on Comparably.
6%
Promoters
6%
Passives
88%
Detractors
Female
-82
Ticketmaster's NPS was rated -82 by Female customers on Comparably.
7%
Promoters
4%
Passives
89%
Detractors
Ticketmaster NPS by Ethnicity
Ticketmaster's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Hispanic or Latino -40 | Hispanic or Latino | -40 |
African American/Black -82 | African American/Black | -82 |
Asian or Pacific Islander -72 | Asian or Pacific Islander | -72 |
Native American -67 | Native American | -67 |
Other -91 | Other | -91 |
Ticketmaster NPS by Age
Ticketmaster's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Ticketmaster NPS by Usage
Ticketmaster's NPS was rated the highest by customers who have used Ticketmaster's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -77 | 1 to 2 Years | -77 |
2 to 5 Years -70 | 2 to 5 Years | -70 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -84 | Over 10 Years | -84 |
Ticketmaster NPS vs. Competitors
Compared to its competitors, Ticketmaster's NPS is rated right above Front Gate Tickets, and is preceded by TicketIQ.
| COMPANY | NPS Score | |
|---|---|---|
 | Etix | 100 |
| Eventbrite | 31 |
| Live Nation Entertainment | 18 |
 | Ticketfly | N/A |
 | TicketIQ | N/A |
| Ticketmaster | -62 |
 | Front Gate Tickets | -70 |
 | Vivid Seats | -75 |
| StubHub | -95 |
 | Viagogo | -100 |
 | Primesport | -100 |
 | TicketCity | -100 |
Ticketmaster Customer Reviews
Out of the 71 Ticketmaster customer reviews 8 were positive and 63 were constructive. Ticketmaster customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ticketmaster Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Ticketmaster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ticketmaster Customer Loyalty Score by Gender
Female customers rated Ticketmaster's Customer Loyalty score 1% higher than Male customers.
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Male
58%
Yes
Female
59%
Yes
Ticketmaster Customer Loyalty Score by Ethnicity
Ticketmaster's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ticketmaster.
62
out of 100
Caucasian
70
out of 100
Hispanic or Latino
68
out of 100
African American/Black
36
out of 100
Asian or Pacific Islander
70
out of 100
Native American
48
out of 100
Other
Ticketmaster Customer Loyalty Score by Age
Ticketmaster's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ticketmaster.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 41% | 18-25 | 41% |
26-30 79% | 26-30 | 79% |
31-35 47% | 31-35 | 47% |
36-40 49% | 36-40 | 49% |
41-45 57% | 41-45 | 57% |
46-50 65% | 46-50 | 65% |
51-55 61% | 51-55 | 61% |
56-60 59% | 56-60 | 59% |
61-65 76% | 61-65 | 76% |
66+ 55% | 66+ | 55% |
Ticketmaster Customer Loyalty Score by Usage
Ticketmaster's Customer Loyalty score was rated the highest by customers who have used Ticketmaster's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ticketmaster Customer Loyalty Score by Industry
Ticketmaster's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Accounting industry customers.
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Ticketmaster Customer Loyalty vs. Competitors
Compared to its competitors, Ticketmaster's Customer Loyalty score is rated right above Viagogo, and is preceded by Front Gate Tickets.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Etix | 100% |
| Live Nation Entertainment | 72% |
| Eventbrite | 60% |
| Front Gate Tickets | 60% |
| Ticketmaster | 56% |
| Viagogo | 51% |
| StubHub | 48% |
| Vivid Seats | 46% |
| Primesport | 10% |
| TicketCity | 10% |
| Ticketfly | N/A |
| TicketIQ | N/A |
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Ticketmaster Product Quality
1.7/5
Ticketmaster has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Ticketmaster Product Information
Ticketmaster’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Ticketmaster's product the highest. Reviewers from the Arts and Entertainment industry rated Ticketmaster the lowest at 1.8.
- Website
- http://www.ticketmaster.com
- Company Size
- 5,001-10,000 Employees
Industry
Entertainment
Consumer Services
Ecommerce and Marketplaces
Marketplaces
Sports & Entertainment
Quick Insights into Ticketmaster Product Quality
Ticketmaster's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Tech industry.
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Ranked Ticketmaster Product Quality the Highest
Ranked Ticketmaster Product Quality the Lowest
Ticketmaster Product Quality Score by Gender
Ticketmaster's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Ticketmaster Product Quality Score by Ethnicity
Ticketmaster's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ticketmaster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 2.6 | Native American | 2.6 |
Other 1.5 | Other | 1.5 |
Ticketmaster Product Quality Score by Age
Ticketmaster's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ticketmaster.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ticketmaster Product Quality Score by Usage
Ticketmaster's Product Quality score was rated the highest by customers who have used Ticketmaster's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Ticketmaster Product Quality Score by Industry
Ticketmaster's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Ticketmaster Product Quality vs. Competitors
Compared to its competitors, Ticketmaster's Product Quality score is rated right above Front Gate Tickets, and is preceded by Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Etix | 5/5 |
| Live Nation Entertainment | 3.7/5 |
| Eventbrite | 3.6/5 |
| Ticketmaster | 1.7/5 |
| Front Gate Tickets | 1.7/5 |
| Vivid Seats | 1.5/5 |
| Viagogo | 1.5/5 |
| StubHub | 1.5/5 |
| Primesport | 1.5/5 |
| TicketCity | 1.5/5 |
| Ticketfly | N/A |
| TicketIQ | N/A |
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Ticketmaster Pricing
Ticketmaster ROI & Value For Money
1.5/5
Ticketmaster has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Ticketmaster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Ticketmaster.
Quick Insights into Ticketmaster ROI
Ticketmaster's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Utilities industry.
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Ranked Ticketmaster ROI the Highest
Ranked Ticketmaster ROI the Lowest
Ticketmaster ROI Score by Gender
Ticketmaster's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Ticketmaster ROI Score by Ethnicity
Ticketmaster's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ticketmaster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 2.1 | Native American | 2.1 |
Other 1.5 | Other | 1.5 |
Ticketmaster ROI Score by Age
Ticketmaster's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2.1 | 26-30 | 2.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ticketmaster ROI Score by Usage
Ticketmaster's ROI score was rated the highest by customers who have used Ticketmaster's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Ticketmaster ROI Score by Industry
Ticketmaster's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Utilities industry customers.
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Ticketmaster Pricing vs. Competitors
Compared to its competitors, Ticketmaster's ROI score is rated right above Front Gate Tickets, and is preceded by Etix.
| COMPANY | Pricing Score | |
|---|---|---|
| Live Nation Entertainment | 3.6/5 |
| Eventbrite | 3.5/5 |
| Etix | 2.2/5 |
| Ticketmaster | 1.5/5 |
| Front Gate Tickets | 1.5/5 |
| Vivid Seats | 1.5/5 |
| Viagogo | 1.5/5 |
| StubHub | 1.5/5 |
| Primesport | 1.5/5 |
| TicketCity | 1.5/5 |
| Ticketfly | N/A |
| TicketIQ | N/A |
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Ticketmaster Customer Satisfaction (CSAT)
Ticketmaster Customer Satisfaction (CSAT) Score
18 / 100
Ticketmaster has an overall Customer Satisfaction score of 18 rated by its users and customers.
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Very Satisfied
10%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ticketmaster Customer Satisfaction
Ticketmaster's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Retail industry.
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Ranked Ticketmaster Customer Satisfaction the Highest
Ranked Ticketmaster Customer Satisfaction the Lowest
Ticketmaster Customer Satisfaction Score by Gender
Male customers rated Ticketmaster's Customer Satisfaction score 5 points higher than Female customers.
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14 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 71% |
9 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 73% |
Ticketmaster Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ticketmaster's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
2%
Satisfied
8%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
12%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
Ticketmaster's Customer Satisfaction (CSAT) score was rated 38% according to Hispanic or Latino users and customers.
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38 / 100
Very Satisfied
21%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
6%
Very Dissatisfied
39%
CSAT according to African American/Black
Ticketmaster's Customer Satisfaction (CSAT) score was rated 18% according to African American/Black users and customers.
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18 / 100
Very Satisfied
5%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
19%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Ticketmaster's Customer Satisfaction (CSAT) score was rated 14% according to Asian or Pacific Islander users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
22%
Very Dissatisfied
57%
CSAT according to Native American
Ticketmaster's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
CSAT according to Other
Ticketmaster's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
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5 / 100
Very Satisfied
1%
Satisfied
4%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
84%
Ticketmaster Customer Satisfaction Score by Age
Ticketmaster's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ticketmaster.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 19% | |||||||||||||||
| 26-30 | 22% | |||||||||||||||
| 31-35 | 5% | |||||||||||||||
| 36-40 | 18% | |||||||||||||||
| 41-45 | 7% | |||||||||||||||
| 46-50 | 8% | |||||||||||||||
| 51-55 | 4% | |||||||||||||||
| 56-60 | 13% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 3% |
Ticketmaster Customer Satisfaction Score by Usage
Ticketmaster's Customer Satisfaction score was rated the highest by customers who have used Ticketmaster's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Ticketmaster Customer Satisfaction Score by Industry
Ticketmaster's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Retail industry customers.
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{
"title": "Ticketmaster Customer Satisfaction Score by Industry",
"text": "Ticketmaster's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
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"scoreClassName": "",
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{
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"scoreClassName": "",
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"scoreClassName": "",
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{
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"groupId": 499,
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"scoreClassName": "",
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},
{
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"score": 33,
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"csatScore": 33,
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"scoreClassName": "",
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},
{
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"groupId": 501,
"score": 10,
"stars": 0,
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"scoreClassName": "",
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{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
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"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 29,
"stars": 0,
"csatScore": 29,
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"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ticketmaster's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 5,
"stars": 0,
"csatScore": 5,
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"scoreClassName": "",
"scoreLabel": 5
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 7,
"stars": 0,
"csatScore": 7,
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"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ticketmaster's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 37,
"stars": 0,
"csatScore": 37,
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}Ticketmaster Customer Satisfaction vs. Competitors
Compared to its competitors, Ticketmaster's Customer Satisfaction score is rated right above Vivid Seats, and is preceded by Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Etix | 100% |
| Live Nation Entertainment | 71% |
| Eventbrite | 56% |
| Ticketmaster | 18% |
| Vivid Seats | 13% |
| StubHub | 5% |
| Front Gate Tickets | 4% |
| Viagogo | 0% |
| Primesport | 0% |
| TicketCity | 0% |
| Ticketfly | 0% |
| TicketIQ | 0% |
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Ticketmaster Customer Service
1.5/5
Ticketmaster has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Ticketmaster's Customer Service
Address
West Hollywood, CA 90069
Website
http://www.ticketmaster.com
Phone Number
1-800-745-3000
Quick Insights into Ticketmaster Customer Service
Ticketmaster's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Utilities industry.
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Ranked Ticketmaster Customer Service the Highest
Ranked Ticketmaster Customer Service the Lowest
Ticketmaster Customer Service Score by Gender
Ticketmaster's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Ticketmaster Customer Service Score by Ethnicity
Ticketmaster's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Ticketmaster Customer Service Score by Age
Ticketmaster's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ticketmaster Customer Service Score by Usage
Ticketmaster's Customer Service score was rated the highest by customers who have used Ticketmaster's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Ticketmaster Customer Service Score by Industry
Ticketmaster's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Utilities industry customers.
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Ticketmaster Customer Service vs. Competitors
Compared to its competitors, Ticketmaster's Customer Service score is rated right above Front Gate Tickets, and is preceded by Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Etix | 5/5 |
| Live Nation Entertainment | 3.6/5 |
| Eventbrite | 3/5 |
| Ticketmaster | 1.5/5 |
| Front Gate Tickets | 1.5/5 |
| Vivid Seats | 1.5/5 |
| Viagogo | 1.5/5 |
| StubHub | 1.5/5 |
| Primesport | 1.5/5 |
| TicketCity | 1.5/5 |
| Ticketfly | N/A |
| TicketIQ | N/A |
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Ticketmaster as an Employer
3.8/5
Ticketmaster has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Ticketmaster scored a -62 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Ticketmaster would recommend the brand to a friend. ENPS measures how likely Ticketmaster employees would recommend working at Ticketmaster to a friend.
Net Promoter Score
-62
NPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
