-75
NPS
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Vivid Seats
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About Vivid Seats' Brand
Online ticket marketplace where fans can buy and sell tickets to sports, concerts, and theater events nationwide.
Brand at a Glance
46%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Vivid Seats CMO
Rich Lesperance
Rich Lesperance serves as the Chief Marketing Officer of Vivid Seats. Rich started at Vivid Seats in July of 2018. Rich is currently based in the Greater Chicago Area.
Vivid Seats NPS
Vivid Seats's Net Promoter Score (NPS) is a -75 with 11% Promoters, 3% Passives, and 86% Detractors. Net Promoter Score tracks whether Vivid Seats's customers would recommend using the product based on a scale of -100 to 100.
Vivid Seats Overall NPS
| 11% | Promoters |
|---|---|
| 3% | Passives |
| 86% | Detractors |
Vivid Seats NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -80 | Nov 2023 | -80 |
Dec 2023 -80 | Dec 2023 | -80 |
Jan 2024 -78 | Jan 2024 | -78 |
Feb 2024 -76 | Feb 2024 | -76 |
Mar 2024 -76 | Mar 2024 | -76 |
Apr 2024 -78 | Apr 2024 | -78 |
Jul 2024 -78 | Jul 2024 | -78 |
Aug 2024 -76 | Aug 2024 | -76 |
Sep 2024 -74 | Sep 2024 | -74 |
Dec 2024 -74 | Dec 2024 | -74 |
Mar 2025 -76 | Mar 2025 | -76 |
Jun 2025 -76 | Jun 2025 | -76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vivid Seats NPS by Gender
Male customers rated Vivid Seats's NPS 9 points higher than Female customers.
Male
-79
Vivid Seats's NPS was rated -79 by Male customers on Comparably.
7%
Promoters
7%
Passives
86%
Detractors
Female
-88
Vivid Seats's NPS was rated -88 by Female customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Vivid Seats NPS by Ethnicity
Vivid Seats's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Hispanic or Latino -70 | Hispanic or Latino | -70 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -56 | Asian or Pacific Islander | -56 |
Other -88 | Other | -88 |
Vivid Seats NPS by Age
Vivid Seats's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Vivid Seats NPS by Usage
Vivid Seats's NPS was rated the highest by customers who have used Vivid Seats's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -97 | 2 to 5 Years | -97 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -83 | Over 10 Years | -83 |
Vivid Seats Customer Reviews
Out of the 42 Vivid Seats customer reviews 4 were positive and 38 were constructive. Vivid Seats customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Vivid Seats Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of Vivid Seats users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vivid Seats Customer Loyalty Score by Gender
Female customers rated Vivid Seats's Customer Loyalty score 8% higher than Male customers.
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Male
44%
Yes
Female
52%
Yes
Vivid Seats Customer Loyalty Score by Ethnicity
Vivid Seats's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vivid Seats.
50
out of 100
Caucasian
37
out of 100
Hispanic or Latino
36
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
41
out of 100
Other
Vivid Seats Customer Loyalty Score by Age
Vivid Seats's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Vivid Seats.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 42% | 26-30 | 42% |
31-35 55% | 31-35 | 55% |
36-40 29% | 36-40 | 29% |
41-45 64% | 41-45 | 64% |
46-50 55% | 46-50 | 55% |
51-55 43% | 51-55 | 43% |
56-60 48% | 56-60 | 48% |
61-65 30% | 61-65 | 30% |
66+ 40% | 66+ | 40% |
Vivid Seats Customer Loyalty Score by Usage
Vivid Seats's Customer Loyalty score was rated the highest by customers who have used Vivid Seats's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vivid Seats Customer Loyalty Score by Industry
Vivid Seats's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Vivid Seats Product Quality
1.5/5
Vivid Seats has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Vivid Seats Product Information
Vivid Seats’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Vivid Seats's product the highest. Reviewers from the Accounting industry rated Vivid Seats the lowest at 1.5.
- Website
- http://www.vividseats.com
- Company Size
- 201-500 Employees
Industry
Arts and Entertainment
Quick Insights into Vivid Seats Product Quality
Vivid Seats's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Public Relations and Communications industry.
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Ranked Vivid Seats Product Quality the Highest
Ranked Vivid Seats Product Quality the Lowest
Vivid Seats Product Quality Score by Gender
Vivid Seats's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vivid Seats.
Male
1.5/5
Female
1.5/5
Vivid Seats Product Quality Score by Ethnicity
Vivid Seats's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vivid Seats.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Vivid Seats Product Quality Score by Age
Vivid Seats's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vivid Seats.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Vivid Seats Product Quality Score by Usage
Vivid Seats's Product Quality score was rated 1.5 stars by customers who have used Vivid Seats's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Vivid Seats Product Quality Score by Industry
Vivid Seats's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Public Relations and Communications industry customers.
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Vivid Seats Pricing
Vivid Seats ROI & Value For Money
1.5/5
Vivid Seats has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Vivid Seats Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Vivid Seats.
Quick Insights into Vivid Seats ROI
Vivid Seats's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Public Relations and Communications industry.
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Ranked Vivid Seats ROI the Highest
Ranked Vivid Seats ROI the Lowest
Vivid Seats ROI Score by Gender
Vivid Seats's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vivid Seats.
Male
1.5/5
Female
1.5/5
Vivid Seats ROI Score by Ethnicity
Vivid Seats's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vivid Seats.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Vivid Seats ROI Score by Age
Vivid Seats's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Vivid Seats.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Vivid Seats ROI Score by Usage
Vivid Seats's ROI score was rated 1.5 stars by customers who have used Vivid Seats's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Vivid Seats ROI Score by Industry
Vivid Seats's ROI score was rated the highest by Tech industry customers, and the lowest by Public Relations and Communications industry customers.
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Vivid Seats Customer Satisfaction (CSAT)
Vivid Seats Customer Satisfaction (CSAT) Score
13 / 100
Vivid Seats has an overall Customer Satisfaction score of 13 rated by its users and customers.
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Very Satisfied
8%
Satisfied
5%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
4%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vivid Seats Customer Satisfaction
Vivid Seats's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Public Relations and Communications industry.
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Ranked Vivid Seats Customer Satisfaction the Highest
Ranked Vivid Seats Customer Satisfaction the Lowest
Vivid Seats Customer Satisfaction Score by Gender
Male customers rated Vivid Seats's Customer Satisfaction score 4 points higher than Female customers.
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12 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 76% |
8 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 2% | |
Very Dissatisfied | 90% |
Vivid Seats Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vivid Seats' Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
6%
Satisfied
3%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
3%
Very Dissatisfied
86%
CSAT according to Hispanic or Latino
Vivid Seats' Customer Satisfaction (CSAT) score was rated 10% according to Hispanic or Latino users and customers.
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10 / 100
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
70%
CSAT according to African American/Black
Vivid Seats' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
Vivid Seats' Customer Satisfaction (CSAT) score was rated 22% according to Asian or Pacific Islander users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
78%
CSAT according to Other
Vivid Seats' Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vivid Seats.
8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
84%
Vivid Seats Customer Satisfaction Score by Age
Vivid Seats's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vivid Seats.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 21% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 37% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 34% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Vivid Seats Customer Satisfaction Score by Usage
Vivid Seats's Customer Satisfaction score was rated the highest by customers who have used Vivid Seats's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Vivid Seats Customer Satisfaction Score by Industry
Vivid Seats's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Public Relations and Communications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Vivid Seats Customer Satisfaction Score by Industry",
"text": "Vivid Seats's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Public Relations and Communications industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 26,
"stars": 0,
"csatScore": 26,
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"scoreClassName": "max",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Vivid Seats's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
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},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Vivid Seats's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Vivid Seats's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Vivid Seats's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
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},
{
"label": "Public Relations and Communications",
"groupId": 550,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
}
]
}Vivid Seats Customer Service
1.5/5
Vivid Seats has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vivid Seats' overall Customer Service score rated by its users and customers.
About Vivid Seats's Customer Service
Address
111 N. Canal St, Suite 800, Chicago, IL 60606
Website
http://www.vividseats.com
Phone Number
(866) 848-8499
Vivid Seats's Social Links
Quick Insights into Vivid Seats Customer Service
Vivid Seats's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Public Relations and Communications industry.
Sign Up to unlock insights into how customers have ranked Vivid Seats' Customer Service score.
Ranked Vivid Seats Customer Service the Highest
Ranked Vivid Seats Customer Service the Lowest
Vivid Seats Customer Service Score by Gender
Vivid Seats's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vivid Seats.
Male
1.5/5
Female
1.5/5
Vivid Seats Customer Service Score by Ethnicity
Vivid Seats's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vivid Seats.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Vivid Seats Customer Service Score by Age
Vivid Seats's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vivid Seats.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Vivid Seats Customer Service Score by Usage
Vivid Seats's Customer Service score was rated 1.5 stars by customers who have used Vivid Seats's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Vivid Seats Customer Service Score by Industry
Vivid Seats's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Public Relations and Communications industry customers.
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Vivid Seats as an Employer
2.8/5
Vivid Seats has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Vivid Seats scored a -75 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Vivid Seats would recommend the brand to a friend. ENPS measures how likely Vivid Seats employees would recommend working at Vivid Seats to a friend.
Net Promoter Score
-75
NPS Score
| 11% | Promoters |
|---|---|
| 3% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
