-93
NPS
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StubHub
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About StubHub's Brand
StubHub is an online ticket marketplace enabling fans to buy and sell tickets to live events. StubHub is dedicated to revolutionizing the live event industry, with a mission to give fans more choices and a more transparent ticket buying experience, while providing content owners a way to reach more fans. Among its major competitors, StubHub is ranked in 6th place for NPS while Eventbrite is 1st, and SeatGeek is 2nd.Their current valuation is $41.67B
Brand at a Glance
48%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
StubHub CMO
StubHub Ranking
- #4 / 4 of its competitors
StubHub NPS
StubHub's Net Promoter Score (NPS) is a -93 with 3% Promoters, 1% Passives, and 96% Detractors. Net Promoter Score tracks whether StubHub's customers would recommend using the product based on a scale of -100 to 100.
StubHub Overall NPS
| 3% | Promoters |
|---|---|
| 1% | Passives |
| 96% | Detractors |
StubHub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -93 | Jan 2025 | -93 |
Feb 2025 -93 | Feb 2025 | -93 |
Mar 2025 -93 | Mar 2025 | -93 |
Apr 2025 -93 | Apr 2025 | -93 |
May 2025 -93 | May 2025 | -93 |
Jun 2025 -93 | Jun 2025 | -93 |
Jul 2025 -93 | Jul 2025 | -93 |
Aug 2025 -95 | Aug 2025 | -95 |
Sep 2025 -95 | Sep 2025 | -95 |
Oct 2025 -95 | Oct 2025 | -95 |
Nov 2025 -95 | Nov 2025 | -95 |
Dec 2025 -95 | Dec 2025 | -95 |
How Other Brands Compare
StubHub is ranked #4 for NPS among its competitors. Eventbrite and SeatGeek come in first and second, with Gametime coming in at third. Among those competitors, it is the lowest valued company.
StubHub |  Eventbrite |  SeatGeek |  Gametime | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | -93 | 33 | -39 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $41.67B | $597.50M | $350.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StubHub NPS by Gender
StubHub's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
StubHub's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
StubHub's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
StubHub NPS by Ethnicity
StubHub's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
StubHub NPS by Age
StubHub's NPS was rated -100 points by customers ages 18-25 and customers ages 66+ on Comparably.
StubHub NPS by Usage
StubHub's NPS was rated the highest by customers who have used StubHub's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -98 | Less than 1 Year | -98 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
StubHub NPS vs. Competitors
Compared to its competitors, StubHub's NPS is rated right above TicketNetwork, and is preceded by Vivid Seats.
| COMPANY | NPS Score | |
|---|---|---|
| Eventbrite | 33 |
| SeatGeek | -39 |
| Gametime | -50 |
 | Ticketmaster | -63 |
 | Vivid Seats | -75 |
| StubHub | -93 |
 | TicketNetwork | -100 |
 | Tickets.com | -100 |
StubHub Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of StubHub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StubHub Customer Loyalty Score by Gender
Male customers rated StubHub's Customer Loyalty score 7% higher than Female customers.
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Male
50%
Yes
Female
43%
Yes
StubHub Customer Loyalty Score by Ethnicity
StubHub's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of StubHub.
50
out of 100
Caucasian
43
out of 100
Hispanic or Latino
31
out of 100
African American/Black
61
out of 100
Asian or Pacific Islander
40
out of 100
Native American
37
out of 100
Other
StubHub Customer Loyalty Score by Age
StubHub's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of StubHub.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 25% | 18-25 | 25% |
26-30 66% | 26-30 | 66% |
31-35 74% | 31-35 | 74% |
36-40 36% | 36-40 | 36% |
41-45 42% | 41-45 | 42% |
46-50 50% | 46-50 | 50% |
51-55 39% | 51-55 | 39% |
56-60 52% | 56-60 | 52% |
61-65 40% | 61-65 | 40% |
66+ 48% | 66+ | 48% |
StubHub Customer Loyalty Score by Usage
StubHub's Customer Loyalty score was rated the highest by customers who have used StubHub's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
StubHub Customer Loyalty Score by Industry
StubHub's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
StubHub Customer Loyalty vs. Competitors
Compared to its competitors, StubHub's Customer Loyalty score is rated right above TicketNetwork, and is preceded by SeatGeek.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gametime | 72% |
| Eventbrite | 59% |
| Ticketmaster | 56% |
| Tickets.com | 55% |
| SeatGeek | 48% |
| StubHub | 48% |
| TicketNetwork | 47% |
| Vivid Seats | 46% |
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StubHub Product Quality
1.5/5
StubHub has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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StubHub Product Information
StubHub’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated StubHub's product the highest.
- Website
- http://www.StubHub.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Marketplaces
Quick Insights into StubHub Product Quality
StubHub's Product Quality score was rated highest by customers who have used StubHub's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.
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Ranked StubHub Product Quality the Highest
Ranked StubHub Product Quality the Lowest
StubHub Product Quality Score by Gender
StubHub's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of StubHub.
Male
1.5/5
Female
1.5/5
StubHub Product Quality Score by Ethnicity
StubHub's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of StubHub.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
StubHub Product Quality Score by Age
StubHub's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of StubHub.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
StubHub Product Quality Score by Usage
StubHub's Product Quality score was rated 1.5 stars by customers who have used StubHub's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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StubHub Product Quality Score by Industry
StubHub's Product Quality score was rated 1.5 stars by both Accounting and Telecommunications industry customers.
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StubHub Product Quality vs. Competitors
Compared to its competitors, StubHub's Product Quality score is rated right below Vivid Seats.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eventbrite | 3.6/5 |
| TicketNetwork | 2.3/5 |
| SeatGeek | 2.2/5 |
| Gametime | 1.8/5 |
| Ticketmaster | 1.7/5 |
| Tickets.com | 1.5/5 |
| Vivid Seats | 1.5/5 |
| StubHub | 1.5/5 |
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StubHub Pricing
StubHub ROI & Value For Money
1.5/5
StubHub has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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StubHub Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into StubHub ROI
StubHub's ROI score was rated highest by customers who have used StubHub's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.
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Ranked StubHub ROI the Highest
Ranked StubHub ROI the Lowest
StubHub ROI Score by Gender
StubHub's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of StubHub.
Male
1.5/5
Female
1.5/5
StubHub ROI Score by Ethnicity
StubHub's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of StubHub.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
StubHub ROI Score by Age
StubHub's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of StubHub.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
StubHub ROI Score by Usage
StubHub's ROI score was rated 1.5 stars by customers who have used StubHub's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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StubHub ROI Score by Industry
StubHub's ROI score was rated 1.5 stars by both Accounting and Telecommunications industry customers.
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StubHub Pricing vs. Competitors
Compared to its competitors, StubHub's ROI score is rated right above Tickets.com, and is preceded by Vivid Seats.
| COMPANY | Pricing Score | |
|---|---|---|
| Eventbrite | 3.5/5 |
| TicketNetwork | 2.3/5 |
| SeatGeek | 2.1/5 |
| Gametime | 1.8/5 |
| Ticketmaster | 1.5/5 |
| Vivid Seats | 1.5/5 |
| StubHub | 1.5/5 |
| Tickets.com | 1.5/5 |
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StubHub Customer Satisfaction (CSAT)
StubHub Customer Satisfaction (CSAT) Score
5 / 100
StubHub has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
3%
Very Dissatisfied
91%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into StubHub Customer Satisfaction
StubHub's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Telecommunications industry.
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Ranked StubHub Customer Satisfaction the Highest
Ranked StubHub Customer Satisfaction the Lowest
StubHub Customer Satisfaction Score by Gender
Female customers rated StubHub's Customer Satisfaction score 3 points higher than Male customers.
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1 / 100
MaleVery Satisfied | 1% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 4% | |
Very Dissatisfied | 94% |
4 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 96% |
StubHub Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
StubHub's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
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3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
95%
CSAT according to Hispanic or Latino
StubHub's Customer Satisfaction (CSAT) score was rated 11% according to Hispanic or Latino users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
CSAT according to African American/Black
StubHub's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
StubHub's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of StubHub.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Native American
StubHub's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
StubHub's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of StubHub.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
3%
Very Dissatisfied
95%
StubHub Customer Satisfaction Score by Age
StubHub's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of StubHub.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 8% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 5% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 3% | |||||||||||||||
| 56-60 | 4% | |||||||||||||||
| 61-65 | 5% | |||||||||||||||
| 66+ | 0% |
StubHub Customer Satisfaction Score by Usage
StubHub's Customer Satisfaction score was rated the highest by customers who have used StubHub's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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StubHub Customer Satisfaction Score by Industry
StubHub's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Telecommunications industry customers.
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{
"title": "StubHub Customer Satisfaction Score by Industry",
"text": "StubHub's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Telecommunications industry customers.",
"bars": [
{
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{
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"groupId": 503,
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{
"label": "Construction",
"groupId": 510,
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Consumer Goods",
"groupId": 513,
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"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "StubHub's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "StubHub's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}StubHub Customer Satisfaction vs. Competitors
Compared to its competitors, StubHub's Customer Satisfaction score is rated right above TicketNetwork, and is preceded by Vivid Seats.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eventbrite | 55% |
| Tickets.com | 33% |
| SeatGeek | 31% |
| Gametime | 25% |
| Ticketmaster | 19% |
| Vivid Seats | 13% |
| StubHub | 5% |
| TicketNetwork | 0% |
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StubHub Customer Service
1.5/5
StubHub has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About StubHub's Customer Service
Address
2049 Century Park E, Los Angeles, CA 90067
Website
http://www.StubHub.com
StubHub's Social Links
Quick Insights into StubHub Customer Service
StubHub's Customer Service score was rated highest by customers who have used StubHub's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.
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Ranked StubHub Customer Service the Highest
Ranked StubHub Customer Service the Lowest
StubHub Customer Service Score by Gender
StubHub's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
StubHub Customer Service Score by Ethnicity
StubHub's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
StubHub Customer Service Score by Age
StubHub's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
StubHub Customer Service Score by Usage
StubHub's Customer Service score was rated 1.5 stars by customers who have used StubHub's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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StubHub Customer Service Score by Industry
StubHub's Customer Service score was rated 1.5 stars by both Accounting and Telecommunications industry customers.
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StubHub Customer Service vs. Competitors
Compared to its competitors, StubHub's Customer Service score is rated right above Tickets.com, and is preceded by Vivid Seats.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eventbrite | 3/5 |
| TicketNetwork | 2.3/5 |
| SeatGeek | 2.1/5 |
| Gametime | 1.5/5 |
| Ticketmaster | 1.5/5 |
| Vivid Seats | 1.5/5 |
| StubHub | 1.5/5 |
| Tickets.com | 1.5/5 |
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StubHub as an Employer
4.7/5
StubHub has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
StubHub scored a -93 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of StubHub would recommend the brand to a friend. ENPS measures how likely StubHub employees would recommend working at StubHub to a friend.
Net Promoter Score
-93
NPS Score
| 3% | Promoters |
|---|---|
| 1% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 65% | Promoters |
|---|---|
| 22% | Passive |
| 13% | Detractors |
