-37
NPS
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SeatGeek
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About SeatGeek's Brand
SeatGeek is a ticket search engine that aggregates ticket listings for live sports, concerts, and theater events.
Brand at a Glance
48%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
SeatGeek NPS
SeatGeek's Net Promoter Score (NPS) is a -37 with 25% Promoters, 13% Passives, and 62% Detractors. Net Promoter Score tracks whether SeatGeek's customers would recommend using the product based on a scale of -100 to 100.
SeatGeek Overall NPS
| 25% | Promoters |
|---|---|
| 13% | Passives |
| 62% | Detractors |
SeatGeek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -38 | Jan 2025 | -38 |
Feb 2025 -39 | Feb 2025 | -39 |
Apr 2025 -38 | Apr 2025 | -38 |
May 2025 -38 | May 2025 | -38 |
Jun 2025 -38 | Jun 2025 | -38 |
Jul 2025 -39 | Jul 2025 | -39 |
Aug 2025 -39 | Aug 2025 | -39 |
Sep 2025 -39 | Sep 2025 | -39 |
Oct 2025 -39 | Oct 2025 | -39 |
Nov 2025 -39 | Nov 2025 | -39 |
Feb 2026 -37 | Feb 2026 | -37 |
Apr 2026 -37 | Apr 2026 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SeatGeek NPS by Gender
Male customers rated SeatGeek's NPS 2 points higher than Female customers.
Male
-67
SeatGeek's NPS was rated -67 by Male customers on Comparably.
13%
Promoters
7%
Passives
80%
Detractors
Female
-69
SeatGeek's NPS was rated -69 by Female customers on Comparably.
8%
Promoters
15%
Passives
77%
Detractors
SeatGeek NPS by Ethnicity
SeatGeek's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
Hispanic or Latino -42 | Hispanic or Latino | -42 |
African American/Black -71 | African American/Black | -71 |
Other -52 | Other | -52 |
SeatGeek NPS by Age
SeatGeek's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
SeatGeek NPS by Usage
SeatGeek's NPS was rated the highest by customers who have used SeatGeek's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -56 | 2 to 5 Years | -56 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -34 | Over 10 Years | -34 |
SeatGeek Customer Reviews
Out of the 31 SeatGeek customer reviews 3 were positive and 28 were constructive. SeatGeek customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SeatGeek Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of SeatGeek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SeatGeek Customer Loyalty Score by Gender
Female customers rated SeatGeek's Customer Loyalty score 14% higher than Male customers.
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Male
39%
Yes
Female
53%
Yes
SeatGeek Customer Loyalty Score by Ethnicity
SeatGeek's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SeatGeek.
43
out of 100
Caucasian
49
out of 100
Hispanic or Latino
61
out of 100
African American/Black
42
out of 100
Other
SeatGeek Customer Loyalty Score by Age
SeatGeek's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SeatGeek.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
26-30 37% | 26-30 | 37% |
31-35 33% | 31-35 | 33% |
36-40 61% | 36-40 | 61% |
41-45 49% | 41-45 | 49% |
46-50 55% | 46-50 | 55% |
51-55 23% | 51-55 | 23% |
56-60 58% | 56-60 | 58% |
61-65 70% | 61-65 | 70% |
66+ 33% | 66+ | 33% |
SeatGeek Customer Loyalty Score by Usage
SeatGeek's Customer Loyalty score was rated the highest by customers who have used SeatGeek's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SeatGeek Customer Loyalty Score by Industry
SeatGeek's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SeatGeek Product Quality
2.2/5
SeatGeek has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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SeatGeek Product Information
SeatGeek’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated SeatGeek's product the highest. Reviewers from the Education industry rated SeatGeek the lowest at 1.5.
- Website
- https://seatgeek.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Media
SaaS
Social
Sports & Entertainment
Quick Insights into SeatGeek Product Quality
SeatGeek's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used SeatGeek's products/services for Over 10 Years.
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Ranked SeatGeek Product Quality the Highest
Ranked SeatGeek Product Quality the Lowest
SeatGeek Product Quality Score by Gender
SeatGeek's Product Quality score was rated 1.7 by both Female and Male customers on Comparably.
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Male
1.7/5
Female
1.7/5
SeatGeek Product Quality Score by Ethnicity
SeatGeek's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SeatGeek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.7 | Other | 1.7 |
SeatGeek Product Quality Score by Age
SeatGeek's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SeatGeek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2.2 | 26-30 | 2.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
SeatGeek Product Quality Score by Usage
SeatGeek's Product Quality score was rated the highest by customers who have used SeatGeek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SeatGeek Product Quality Score by Industry
SeatGeek's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SeatGeek Pricing
SeatGeek ROI & Value For Money
2.2/5
SeatGeek has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SeatGeek's overall ROI score rated by its users and customers.
SeatGeek Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from SeatGeek.
Quick Insights into SeatGeek ROI
SeatGeek's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used SeatGeek's products/services for Less than 1 Year.
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Ranked SeatGeek ROI the Highest
Ranked SeatGeek ROI the Lowest
SeatGeek ROI Score by Gender
Male customers rated SeatGeek's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SeatGeek.
Male
1.7/5
Female
1.6/5
SeatGeek ROI Score by Ethnicity
SeatGeek's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SeatGeek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.6 | Other | 1.6 |
SeatGeek ROI Score by Age
SeatGeek's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SeatGeek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2.4 | 26-30 | 2.4 |
31-35 2.9 | 31-35 | 2.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
SeatGeek ROI Score by Usage
SeatGeek's ROI score was rated the highest by customers who have used SeatGeek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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SeatGeek ROI Score by Industry
SeatGeek's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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SeatGeek Customer Satisfaction (CSAT)
SeatGeek Customer Satisfaction (CSAT) Score
31 / 100
SeatGeek has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
17%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SeatGeek Customer Satisfaction
SeatGeek's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used SeatGeek's products/services for Over 10 Years.
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Ranked SeatGeek Customer Satisfaction the Highest
Ranked SeatGeek Customer Satisfaction the Lowest
SeatGeek Customer Satisfaction Score by Gender
Female customers rated SeatGeek's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SeatGeek.
18 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 10% | |
Very Dissatisfied | 63% |
22 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 6% | |
Very Dissatisfied | 64% |
SeatGeek Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SeatGeek's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
4%
Satisfied
10%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
69%
CSAT according to Hispanic or Latino
SeatGeek's Customer Satisfaction (CSAT) score was rated 28% according to Hispanic or Latino users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
72%
CSAT according to African American/Black
SeatGeek's Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Other
SeatGeek's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SeatGeek.
18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
14%
Very Dissatisfied
64%
SeatGeek Customer Satisfaction Score by Age
SeatGeek's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SeatGeek.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 38% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 15% | |||||||||||||||
| 46-50 | 30% | |||||||||||||||
| 51-55 | 8% | |||||||||||||||
| 56-60 | 7% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 0% |
SeatGeek Customer Satisfaction Score by Usage
SeatGeek's Customer Satisfaction score was rated the highest by customers who have used SeatGeek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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SeatGeek Customer Satisfaction Score by Industry
SeatGeek's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SeatGeek Customer Satisfaction Score by Industry",
"text": "SeatGeek's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "SeatGeek's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Accounting",
"groupId": 495,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "SeatGeek's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "SeatGeek's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "SeatGeek's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "SeatGeek's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "SeatGeek's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "SeatGeek's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
}
]
}SeatGeek Customer Service
2.1/5
SeatGeek has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SeatGeek's overall Customer Service score rated by its users and customers.
About SeatGeek's Customer Service
Address
New York City, NY
Website
https://seatgeek.com
Quick Insights into SeatGeek Customer Service
SeatGeek's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used SeatGeek's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked SeatGeek's Customer Service score.
Ranked SeatGeek Customer Service the Highest
Ranked SeatGeek Customer Service the Lowest
SeatGeek Customer Service Score by Gender
Male customers rated SeatGeek's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SeatGeek.
Male
1.6/5
Female
1.5/5
SeatGeek Customer Service Score by Ethnicity
SeatGeek's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SeatGeek.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2 | African American/Black | 2 |
Other 1.8 | Other | 1.8 |
SeatGeek Customer Service Score by Age
SeatGeek's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SeatGeek.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2.3 | 26-30 | 2.3 |
31-35 2.8 | 31-35 | 2.8 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
SeatGeek Customer Service Score by Usage
SeatGeek's Customer Service score was rated the highest by customers who have used SeatGeek's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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SeatGeek Customer Service Score by Industry
SeatGeek's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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SeatGeek as an Employer
3.2/5
SeatGeek has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SeatGeek scored a -37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SeatGeek would recommend the brand to a friend. ENPS measures how likely SeatGeek employees would recommend working at SeatGeek to a friend.
Net Promoter Score
-37
NPS Score
| 25% | Promoters |
|---|---|
| 13% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
