-100
NPS
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TicketNetwork
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About TicketNetwork's Brand
TicketNetwork is a provider of ticketing services for sports, concerts, theater etc. Among its major competitors, TicketNetwork is ranked in 5th place for NPS while Live Nation Entertainment is 1st, and Ticket Evolution is 2nd.
Brand at a Glance
47%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
TicketNetwork Ranking
- #4 / 4 of its competitors
TicketNetwork NPS
TicketNetwork's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TicketNetwork's customers would recommend using the product based on a scale of -100 to 100.
TicketNetwork Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TicketNetwork NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
How Other Brands Compare
TicketNetwork is ranked #4 for NPS among its competitors. Live Nation Entertainment and Ticket Evolution come in first and second, with StubHub coming in at third.
TicketNetwork |  Live Nation Entertainment |  StubHub |  Ticket Evolution | |
| Global Ranking | #- | #566 | #- | #- |
| NPS | -100 | 18 | -95 | -34 |
| Valuation Updated every 24 hours for public companies | - | $19.20B | $41.67B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TicketNetwork NPS vs. Competitors
Compared to its competitors, TicketNetwork's NPS is rated right above TicketCity, and is preceded by StubHub.
| COMPANY | NPS Score | |
|---|---|---|
| Live Nation Entertainment | 18 |
 | RazorGator | N/A |
| Ticket Evolution | -34 |
 | Vivid Seats | -75 |
| StubHub | -95 |
| TicketNetwork | -100 |
 | TicketCity | -100 |
TicketNetwork Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of TicketNetwork users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TicketNetwork Customer Loyalty vs. Competitors
Compared to its competitors, TicketNetwork's Customer Loyalty score is rated right above Vivid Seats, and is preceded by StubHub.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Live Nation Entertainment | 72% |
| StubHub | 48% |
| TicketNetwork | 47% |
| Vivid Seats | 46% |
| Ticket Evolution | 10% |
| TicketCity | 10% |
| RazorGator | N/A |
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TicketNetwork Product Quality
2.3/5
TicketNetwork has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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TicketNetwork Product Information
TicketNetwork’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.ticketnetwork.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Media
Social
Sports & Entertainment
TicketNetwork Product Quality vs. Competitors
Compared to its competitors, TicketNetwork's Product Quality score is rated right above Vivid Seats, and is preceded by Live Nation Entertainment.
| COMPANY | Product Quality Score | |
|---|---|---|
| Live Nation Entertainment | 3.7/5 |
| TicketNetwork | 2.3/5 |
| Vivid Seats | 1.5/5 |
| StubHub | 1.5/5 |
| Ticket Evolution | 1.5/5 |
| TicketCity | 1.5/5 |
| RazorGator | N/A |
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TicketNetwork Pricing
TicketNetwork ROI & Value For Money
2.3/5
TicketNetwork has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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TicketNetwork Pricing vs. Competitors
Compared to its competitors, TicketNetwork's ROI score is rated right above Vivid Seats, and is preceded by Live Nation Entertainment.
| COMPANY | Pricing Score | |
|---|---|---|
| Live Nation Entertainment | 3.6/5 |
| TicketNetwork | 2.3/5 |
| Vivid Seats | 1.5/5 |
| StubHub | 1.5/5 |
| Ticket Evolution | 1.5/5 |
| TicketCity | 1.5/5 |
| RazorGator | N/A |
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TicketNetwork Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TicketNetwork Customer Satisfaction vs. Competitors
Compared to its competitors, TicketNetwork's Customer Satisfaction score is rated right above TicketCity, and is preceded by Ticket Evolution.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Live Nation Entertainment | 71% |
| Vivid Seats | 13% |
| StubHub | 5% |
| Ticket Evolution | 0% |
| TicketNetwork | 0% |
| TicketCity | 0% |
| RazorGator | 0% |
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TicketNetwork Customer Service
2.3/5
TicketNetwork has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About TicketNetwork's Customer Service
Address
75 Gerber Rd. East, South Windsor, CT
Website
http://www.ticketnetwork.com
Phone Number
(860)644-4000
TicketNetwork Customer Service vs. Competitors
Compared to its competitors, TicketNetwork's Customer Service score is rated right above Vivid Seats, and is preceded by Live Nation Entertainment.
| COMPANY | Customer Service Score | |
|---|---|---|
| Live Nation Entertainment | 3.6/5 |
| TicketNetwork | 2.3/5 |
| Vivid Seats | 1.5/5 |
| StubHub | 1.5/5 |
| Ticket Evolution | 1.5/5 |
| TicketCity | 1.5/5 |
| RazorGator | N/A |
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TicketNetwork as an Employer
2.5/5
TicketNetwork has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TicketNetwork scored a -100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of TicketNetwork would recommend the brand to a friend. ENPS measures how likely TicketNetwork employees would recommend working at TicketNetwork to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
