Eventbrite NPS & Customer Reviews | Comparably
Eventbrite is
Ranked
#49
in
Business and Consumer Services Brands
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Eventbrite is ranked #49 in Business and Consumer Services Brands

About Eventbrite's Brand

Eventbrite is where people come together to unlock the magic of sharing an infinite reel of experiences. From music festivals to marathons and conferences to community engagement, anyone on our platform can create, share, find and attend events that fuel their passions and enrich their lives. We’re opening people up to the world around them. And looking for talented people, like you, to help us do it. Eventbrite’s brand is ranked #376 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Eventbrite. When compared to other organizations within the Business and Consumer Services industry, Eventbrite is ranked #49. Among its major competitors, Eventbrite is ranked in 3rd place for NPS while Gather is 1st, and EventMobi is 2nd. Overall, Eventbrite has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $597.50M

Brand at a Glance

59%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3/5
Customer Service

Eventbrite CMO

Eventbrite Ranking

Eventbrite NPS

Eventbrite's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Eventbrite's customers would recommend using the product based on a scale of -100 to 100.

Eventbrite Overall NPS

33
NPS
60%Promoters
13%Passives
27%Detractors
Eventbrite Overall NPS

Eventbrite NPS Trend

-100
-50
0
50
100
Nov 2023
40
Nov 202340
Dec 2023
40
Dec 202340
Jan 2024
39
Jan 202439
Feb 2024
38
Feb 202438
Mar 2024
38
Mar 202438
Jun 2024
38
Jun 202438
Jul 2024
38
Jul 202438
Sep 2024
38
Sep 202438
Dec 2024
36
Dec 202436
Feb 2025
34
Feb 202534
May 2025
33
May 202533
Oct 2025
33
Oct 202533

How Other Brands Compare

Eventbrite is ranked third for NPS among its competitors. Gather and EventMobi come in first and second, with Live Nation Entertainment coming in at #4. Among those competitors, it is the lowest valued company behind Live Nation Entertainment.

Eventbrite's Logo
Eventbrite
Live Nation Entertainment's Logo
Live Nation Entertainment
Gather's Logo
Gather
EventMobi's Logo
EventMobi
Global Ranking#376#566#-#-
NPS33188080
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral---
Valuation Updated every 24 hours for public companies$597.50M$19.20B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Eventbrite NPS by Gender

Female customers rated Eventbrite's NPS 4 points higher than Male customers.

Male

-17

Eventbrite's NPS was rated -17 by Male customers on Comparably.

33%
Promoters
17%
Passives
50%
Detractors

Female

-13

Eventbrite's NPS was rated -13 by Female customers on Comparably.

31%
Promoters
25%
Passives
44%
Detractors

Eventbrite NPS by Ethnicity

Eventbrite's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
-9
Caucasian-9
African American/Black
0
African American/Black0
Asian or Pacific Islander
20
Asian or Pacific Islander20
Other
-60
Other-60

Eventbrite NPS by Age

Eventbrite's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
40%
Passives
20%
Detractors
40%
18-2540%20%40%
Promoters
75%
Passives
0%
Detractors
25%
31-3575%0%25%
Promoters
33%
Passives
34%
Detractors
33%
36-4033%34%33%
Promoters
25%
Passives
25%
Detractors
50%
51-5525%25%50%
Promoters
0%
Passives
0%
Detractors
100%
66+0%0%100%

Eventbrite NPS by Usage

Eventbrite's NPS was rated the highest by customers who have used Eventbrite's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
15
Less than 1 Year15
1 to 2 Years
22
1 to 2 Years22
2 to 5 Years
50
2 to 5 Years50
5 to 10 Years
28
5 to 10 Years28

Eventbrite NPS vs. Competitors

Compared to its competitors, Eventbrite's NPS is rated right above Live Nation Entertainment, and is preceded by EventMobi.

Eventbrite NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Eventbrite's NPS is rated right above Visa.

Eventbrite Customer Reviews

Out of the 4 Eventbrite customer reviews 2 were positive and 2 were constructive. Eventbrite customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Availability of real time customer service when problems with the platform arise.
What can this brand most improve?
Absolutely horrible trying to deal with Eventbrite on a direct communication level.
What do you value most about this brand?
The variety of events available
What do you value most about this brand?
Easy to use Many events Filtered research

Eventbrite Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of Eventbrite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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59
59%
41
41%
Eventbrite Customer Loyalty

Eventbrite Customer Loyalty Score by Gender

Female customers rated Eventbrite's Customer Loyalty score 11% higher than Male customers.

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Male
55%
Yes
Female
66%
Yes

Eventbrite Customer Loyalty Score by Ethnicity

Eventbrite's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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59
out of 100
Caucasian
55
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
46
out of 100
Other

Eventbrite Customer Loyalty Score by Age

Eventbrite's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
46%
18-2546%
31-35
55%
31-3555%
36-40
100%
36-40100%
51-55
78%
51-5578%
66+
40%
66+40%

Eventbrite Customer Loyalty Score by Usage

Eventbrite's Customer Loyalty score was rated the highest by customers who have used Eventbrite's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
40%
1 to 2 Years
55%
2 to 5 Years
78%
5 to 10 Years
70%

Eventbrite Customer Loyalty Score by Industry

Eventbrite's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
55%
Aerospace and Aviation
40%
Arts and Entertainment
46%

Eventbrite Customer Loyalty vs. Competitors

Compared to its competitors, Eventbrite's Customer Loyalty score is rated right above Ticketmaster, and is preceded by Front Gate Tickets.

Unlock Eventbrite Customer Loyalty vs. Competitors Data

Eventbrite's Logo
VS
Live Nation Entertainment's Logo
Front Gate Tickets' Logo
Ticketmaster's Logo
Gather's Logo
EventMobi's Logo
CrowdTorch's Logo
Eventbase's Logo

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Eventbrite's Customer Loyalty score is rated right below Accenture.

COMPANYCustomer Loyalty Score
USAA87%
Visa84%
T-Mobile82%
Verizon80%
Bloomberg77%
FedEx74%
Allstate74%
Accenture71%
Eventbrite59%

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Eventbrite's Logo
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USAA's Logo
Visa's Logo
T-Mobile's Logo
Verizon's Logo
Bloomberg's Logo
FedEx's Logo
Allstate's Logo
Accenture's Logo

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Eventbrite Product Quality

3.6/5

Eventbrite has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Eventbrite Product Information

Eventbrite serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Eventbrite supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Eventbrite’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Eventbrite's product the highest. Reviewers from the Education industry rated Eventbrite the lowest at 3.7.

Website
https://www.eventbrite.com/
Company Size
501-1,000 Employees

Industry

Tech
Ecommerce and Marketplaces
SaaS
Sports & Entertainment

Languages Supported

English
Dutch
French
German
Portuguese
Spanish
Italian
Swedish
Finnish

Product Type

Registration Software
Event Management Software
Conference Software
Reservation & Online Booking Software
Ticketing Software

Quick Insights into Eventbrite Product Quality

Eventbrite's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 66+.

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Ranked Eventbrite Product Quality the Highest

Healthcare, Hospitals and Medicine
4.7
Asian or Pacific Islander
4.6
2 to 5 Years
4.1

Ranked Eventbrite Product Quality the Lowest

African American/Black
2.2
Arts and Entertainment
2.1
66+
1.5

Eventbrite Product Quality Score by Gender

Female customers rated Eventbrite's Product Quality score 0.5 stars higher than Male customers.

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Male

2.8/5

Female

3.3/5

Eventbrite Product Quality Score by Ethnicity

Eventbrite's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
African American/Black
2.2
African American/Black2.2
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Other
2.5
Other2.5

Eventbrite Product Quality Score by Age

Eventbrite's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.5
18-253.5
31-35
3.9
31-353.9
36-40
3.9
36-403.9
51-55
3.9
51-553.9
66+
1.5
66+1.5

Eventbrite Product Quality Score by Usage

Eventbrite's Product Quality score was rated the highest by customers who have used Eventbrite's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3
1 to 2 Years
3.6
2 to 5 Years
4.1
5 to 10 Years
3.5

Eventbrite Product Quality Score by Industry

Eventbrite's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
3.1
Aerospace and Aviation
3.1
Arts and Entertainment
2.1
Banking and Financial Services
4.4
Education
3.7
Healthcare, Hospitals and Medicine
4.7
Marketing, Advertising and Research
4.1
Non-Profit
4.1
Philanthropy
4.4
Retail
4.6
Sports & Entertainment
4.6

Eventbrite Product Quality vs. Competitors

Compared to its competitors, Eventbrite's Product Quality score is rated right above Ticketmaster, and is preceded by Live Nation Entertainment.

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Eventbrite's Logo
VS
EventMobi's Logo
Gather's Logo
Live Nation Entertainment's Logo
Ticketmaster's Logo
Front Gate Tickets' Logo
CrowdTorch's Logo
Eventbase's Logo

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Eventbrite's Product Quality score is rated right above FedEx, and is preceded by Accenture.

COMPANYProduct Quality Score
Visa4.1/5
Bloomberg4/5
Accenture3.7/5
Eventbrite3.6/5
FedEx3.6/5
USAA3.3/5
Verizon3.3/5
T-Mobile3.1/5
Allstate2.3/5

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Eventbrite's Logo
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Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Eventbrite Pricing

Eventbrite ROI & Value For Money

3.5/5

Eventbrite has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Eventbrite Pricing Plans

Eventbrite has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Eventbrite.

Who Uses Eventbrite?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Eventbrite ROI

Eventbrite's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers ages 66+.

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Ranked Eventbrite ROI the Highest

Real Estate
4.8
18-25
4.4
Asian or Pacific Islander
4.2

Ranked Eventbrite ROI the Lowest

Other
1.8
Less than 1 Year
1.6
66+
1.5

Eventbrite ROI Score by Gender

Female customers rated Eventbrite's ROI score 0.2 stars higher than Male customers.

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Male

2.9/5

Female

3.1/5

Eventbrite ROI Score by Ethnicity

Eventbrite's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
1.8
Other1.8

Eventbrite ROI Score by Age

Eventbrite's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.4
18-254.4
31-35
3.5
31-353.5
36-40
3.6
36-403.6
51-55
2.2
51-552.2
66+
1.5
66+1.5

Eventbrite ROI Score by Usage

Eventbrite's ROI score was rated the highest by customers who have used Eventbrite's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.6
1 to 2 Years
3.3
2 to 5 Years
3.6
5 to 10 Years
3

Eventbrite ROI Score by Industry

Eventbrite's ROI score was rated the highest by Real Estate industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
3.7
Aerospace and Aviation
4.3
Arts and Entertainment
2
Education
3.1
Marketing, Advertising and Research
3.3
Non-Profit
4.1
Philanthropy
4.3
Real Estate
4.8
Retail
4.6
Education
4.6

Eventbrite Pricing vs. Competitors

Compared to its competitors, Eventbrite's ROI score is rated right above Front Gate Tickets, and is preceded by Live Nation Entertainment.

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Eventbrite's Logo
VS
EventMobi's Logo
Gather's Logo
Live Nation Entertainment's Logo
Front Gate Tickets' Logo
Ticketmaster's Logo
CrowdTorch's Logo
Eventbase's Logo

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Eventbrite's ROI score is rated right above FedEx, and is preceded by Accenture.

COMPANYPricing Score
Visa3.9/5
Bloomberg3.9/5
Accenture3.6/5
Eventbrite3.5/5
FedEx3.4/5
USAA3.2/5
Verizon3.1/5
T-Mobile3/5
Allstate2.3/5

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USAA's Logo
Verizon's Logo
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Allstate's Logo

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Eventbrite Customer Satisfaction (CSAT)

Eventbrite Customer Satisfaction (CSAT) Score

55 / 100

Eventbrite has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied29%
Satisfied26%
Neither Satisfied nor Dissatisfied8%
Dissatisfied8%
Very Dissatisfied29%
Very Satisfied
29%
Satisfied
26%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Eventbrite Customer Satisfaction

Eventbrite's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked Eventbrite Customer Satisfaction the Highest

18-25
100%
Asian or Pacific Islander
100%
2 to 5 Years
62%

Ranked Eventbrite Customer Satisfaction the Lowest

Less than 1 Year
33%
Other
20%
66+
0%

Eventbrite Customer Satisfaction Score by Gender

Female customers rated Eventbrite's Customer Satisfaction score 7 points higher than Male customers.

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46 / 100
Male
Very Satisfied
27%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
27%
53 / 100
Female
Very Satisfied
26%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
47%

Eventbrite Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Eventbrite's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.

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46 / 100
Very Satisfied9%
Satisfied37%
Neither Satisfied nor Dissatisfied0%
Dissatisfied9%
Very Dissatisfied45%
Very Satisfied
9%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
45%

CSAT according to African American/Black

Eventbrite's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.

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25 / 100
Very Satisfied0%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%

CSAT according to Asian or Pacific Islander

Eventbrite's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied80%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Eventbrite's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100
Very Satisfied20%
Satisfied0%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied60%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%

Eventbrite Customer Satisfaction Score by Age

Eventbrite's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
31-35 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
31-3550%
36-40 CSAT Score
83%
Very Satisfied
16%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
36-4083%
51-55 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
51-5550%
66+ CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
66+0%

Eventbrite Customer Satisfaction Score by Usage

Eventbrite's Customer Satisfaction score was rated the highest by customers who have used Eventbrite's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
33
1 to 2 Years
56
2 to 5 Years
62

Eventbrite Customer Satisfaction Score by Industry

Eventbrite's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech
34
Arts and Entertainment
40

Eventbrite Customer Satisfaction vs. Competitors

Compared to its competitors, Eventbrite's Customer Satisfaction score is rated right above Ticketmaster, and is preceded by Live Nation Entertainment.

Unlock Eventbrite Customer Satisfaction vs. Competitors Data

Eventbrite's Logo
VS
Live Nation Entertainment's Logo
Ticketmaster's Logo
Front Gate Tickets' Logo
Gather's Logo
EventMobi's Logo
CrowdTorch's Logo
Eventbase's Logo

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Eventbrite's Customer Satisfaction score is rated right above Verizon, and is preceded by FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
Bloomberg76%
Accenture75%
FedEx65%
Eventbrite55%
Verizon55%
T-Mobile50%
Allstate33%
USAA30%

Unlock Eventbrite Customer Satisfaction vs. Companies in Business and Consumer Services Data

Eventbrite's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo
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Eventbrite Customer Service

3/5

Eventbrite has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Eventbrite's Customer Service

Address

535 Mission St, San Francisco, CA 94105


Website

https://www.eventbrite.com/

Quick Insights into Eventbrite Customer Service

Eventbrite's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 66+.

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Ranked Eventbrite Customer Service the Highest

Asian or Pacific Islander
4.3
18-25
3.8
2 to 5 Years
3.5

Ranked Eventbrite Customer Service the Lowest

Less than 1 Year
1.9
Other
1.6
66+
1.5

Eventbrite Customer Service Score by Gender

Female customers rated Eventbrite's Customer Service score 0.5 stars higher than Male customers.

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Male

2.6/5

Female

3.1/5

Eventbrite Customer Service Score by Ethnicity

Eventbrite's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
2.7
Caucasian2.7
African American/Black
3
African American/Black3
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
1.6
Other1.6

Eventbrite Customer Service Score by Age

Eventbrite's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.8
18-253.8
31-35
3.4
31-353.4
36-40
3.6
36-403.6
51-55
2.4
51-552.4
66+
1.5
66+1.5

Eventbrite Customer Service Score by Usage

Eventbrite's Customer Service score was rated the highest by customers who have used Eventbrite's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.9
1 to 2 Years
3
2 to 5 Years
3.5
5 to 10 Years
2

Eventbrite Customer Service Score by Industry

Eventbrite's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
3.1
Aerospace and Aviation
3.3
Arts and Entertainment
2

Eventbrite Customer Service vs. Competitors

Compared to its competitors, Eventbrite's Customer Service score is rated right above Ticketmaster, and is preceded by Live Nation Entertainment.

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Eventbrite's Logo
VS
Gather's Logo
EventMobi's Logo
Live Nation Entertainment's Logo
Ticketmaster's Logo
Front Gate Tickets' Logo
CrowdTorch's Logo
Eventbase's Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Eventbrite's Customer Service score is rated right above T-Mobile, and is preceded by Verizon.

COMPANYCustomer Service Score
Visa4/5
Bloomberg4/5
Accenture3.8/5
FedEx3.5/5
USAA3.3/5
Verizon3.2/5
Eventbrite3/5
T-Mobile3/5
Allstate2.4/5

Unlock Eventbrite Customer Service vs. Companies in Business and Consumer Services Data

Eventbrite's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Eventbrite as an Employer

3.6/5

Eventbrite has a 3.6/5 stars for its overall company culture rated by their employees

  Eventbrite CEO
top
50%
CEO of Eventbrite

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Eventbrite scored a 33 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Eventbrite would recommend the brand to a friend. ENPS measures how likely Eventbrite employees would recommend working at Eventbrite to a friend.

Net Promoter Score

33
NPS Score
60%Promoters
13%Passive
27%Detractors

Employee Net Promoter Score

5
eNPS Score
49%Promoters
7%Passive
44%Detractors

Global Ranking Snapshot

Eventbrite is ranked #376 in the Global Top 100 Brands. It ranks just behind Fitbit and just ahead of Frito-Lay.

RANKCOMPANYCEOINDUSTRY
374
Dodge  Dodge CEO
Timothy Kuniskis
Automotive and Transportation
375
Fitbit  Fitbit CEO
James Park
Health and Wellness
376
Eventbrite  Eventbrite CEO
Julia Hartz
Business and Consumer Services
377
Frito-Lay  Frito-Lay CEO
Steven William
Food and Beverages
378
Hallmark  Hallmark CEO
Mike Perry
Consumer Goods
379
Freddie Mac  Freddie Mac CEO
Banking and Financial Services
380
BNP Paribas  BNP Paribas CEO
Jean-Laurent Bonnafé
Banking and Financial Services

Business and Consumer Services Ranking Snapshot

Eventbrite is ranked #49 in the Business and Consumer Services Industry. It ranks just behind Xero Inc and just ahead of Travelers.

RANKCOMPANYLocation
47
Concentrix
Newark, CA
48
Xero Inc
Denver, CO
49
Eventbrite
San Francisco, CA
50
Travelers
New York City, NY
51
NerdWallet
San Francisco, CA
52
TransUnion
Chicago, IL
53
EPAM Systems
Newtown, PA