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Freddie Mac is

Ranked

#30

Banking and Financial Services Brands

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Freddie Mac

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Freddie Mac

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Freddie Mac is ranked #30 in Banking and Financial Services Brands

About Freddie Mac's Brand

Freddie Mac is Making Home Possible for families across the nation by financing the creation and preservation of more affordable homeownership and rental opportunities, providing liquidity, stability and affordability to the housing market through all economic cycles and in all communities nationwide. Freddie Mac’s brand is ranked #379 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Freddie Mac. When compared to other organizations within the Banking and Financial Services industry, Freddie Mac is ranked #30.

Brand at a Glance

73%

Customer Loyalty

3.5/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Freddie Mac Ranking

^#379 in Global Best Brands
^#30 in Banking and Financial Services

Freddie Mac NPS

Freddie Mac's Net Promoter Score (NPS) is a 24 with 51% Promoters, 22% Passives, and 27% Detractors. Net Promoter Score tracks whether Freddie Mac's customers would recommend using the product based on a scale of -100 to 100.

Freddie Mac Overall NPS

NPS

51%	Promoters
22%	Passives
27%	Detractors

Freddie Mac NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 33	Oct 2023	33
Feb 2024 28	Feb 2024	28
Mar 2024 30	Mar 2024	30
Apr 2024 27	Apr 2024	27
Sep 2024 27	Sep 2024	27
Nov 2024 24	Nov 2024	24
Dec 2024 26	Dec 2024	26
Jan 2025 21	Jan 2025	21
Feb 2025 22	Feb 2025	22
Mar 2025 22	Mar 2025	22
Aug 2025 23	Aug 2025	23
Sep 2025 23	Sep 2025	23

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Freddie Mac NPS by Gender

Freddie Mac's NPS was rated 0 by both Female and Male customers on Comparably.

Male

Freddie Mac's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

Freddie Mac's NPS was rated by Female customers on Comparably.

25%

Promoters

50%

Passives

25%

Detractors

Freddie Mac NPS by Ethnicity

Freddie Mac's NPS was rated 0 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0

Freddie Mac NPS by Usage

Freddie Mac's NPS was rated the highest by customers who have used Freddie Mac's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -25	1 to 2 Years	-25
2 to 5 Years 33	2 to 5 Years	33

Freddie Mac NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Freddie Mac's NPS is rated right above American Express, and is preceded by Block.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	Freddie Mac	24
	American Express	18
	PayPal	9
	USAA	7

Freddie Mac Customer Reviews

Out of the 3 Freddie Mac customer reviews 2 were positive and 1 was constructive. Freddie Mac customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Freddie Mac Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Freddie Mac users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Freddie Mac Customer Loyalty Score by Gender

Female customers rated Freddie Mac's Customer Loyalty score 36% higher than Male customers.

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Male

64%

Yes

Female

100%

Yes

Freddie Mac Customer Loyalty Score by Ethnicity

Freddie Mac's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Freddie Mac Customer Loyalty Score by Usage

Freddie Mac's Customer Loyalty score was rated the highest by customers who have used Freddie Mac's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	100%
2 to 5 Years	85%

Freddie Mac Customer Loyalty Score by Industry

Freddie Mac's Customer Loyalty score was rated 78% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	78%

Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Freddie Mac's Customer Loyalty score is rated right below Block.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%
	Freddie Mac	73%

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Freddie Mac Product Quality

3.5/5

Freddie Mac has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Freddie Mac Product Information

Freddie Mac’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Freddie Mac's product the highest.

Website: http://www.freddiemac.com/

Company Size: 5,001-10,000 Employees

Industry

Banking and Financial Services

Quick Insights into Freddie Mac Product Quality

Freddie Mac's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Freddie Mac Product Quality the Highest

Male	4.3
2 to 5 Years	3.9
Tech	3.7

Ranked Freddie Mac Product Quality the Lowest

1 to 2 Years	3.7
Female	3.2

Freddie Mac Product Quality Score by Gender

Male customers rated Freddie Mac's Product Quality score 1.1 stars higher than Female customers.

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Male

4.3/5

Female

3.2/5

Freddie Mac Product Quality Score by Ethnicity

Freddie Mac's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Freddie Mac.

Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Freddie Mac Product Quality Score by Usage

Freddie Mac's Product Quality score was rated the highest by customers who have used Freddie Mac's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years	3.7
2 to 5 Years	3.9

Freddie Mac Product Quality Score by Industry

Freddie Mac's Product Quality score was rated 3.7 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.7

Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Freddie Mac's Product Quality score is rated right above PayPal, and is preceded by American Express.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	Freddie Mac	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

Unlock Freddie Mac Product Quality vs. Companies in Banking and Financial Services Data

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Freddie Mac Pricing

Freddie Mac ROI & Value For Money

3.8/5

Freddie Mac has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Freddie Mac's overall ROI score rated by its users and customers.

Freddie Mac Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Freddie Mac ROI

Freddie Mac's ROI score was rated highest by customers who have used Freddie Mac's products/services for 2 to 5 Years, and rated lowest by customers who have used Freddie Mac's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Freddie Mac's ROI score.

Ranked Freddie Mac ROI the Highest

2 to 5 Years	4.1
Caucasian	4
Male	3.6

Ranked Freddie Mac ROI the Lowest

Female	3.1
1 to 2 Years	2.7

Freddie Mac ROI Score by Gender

Male customers rated Freddie Mac's ROI score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Freddie Mac.

Male

3.6/5

Female

3.1/5

Freddie Mac ROI Score by Ethnicity

Freddie Mac's ROI score was rated 4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Freddie Mac.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4

Freddie Mac ROI Score by Usage

Freddie Mac's ROI score was rated the highest by customers who have used Freddie Mac's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	2.7
2 to 5 Years	4.1

Freddie Mac ROI Score by Industry

Freddie Mac's ROI score was rated 3.4 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.4

ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Freddie Mac's ROI score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Freddie Mac	3.8/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

Unlock Freddie Mac ROI vs. Companies in Banking and Financial Services Data

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Freddie Mac Customer Satisfaction (CSAT)

Freddie Mac Customer Satisfaction (CSAT) Score

79 / 100

Freddie Mac has an overall Customer Satisfaction score of 79 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	35%
Satisfied	44%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	6%
Very Dissatisfied	9%

Very Satisfied

35%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Freddie Mac Customer Satisfaction

Freddie Mac's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.

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Ranked Freddie Mac Customer Satisfaction the Highest

Caucasian	100%
2 to 5 Years	75%
Male	75%

Ranked Freddie Mac Customer Satisfaction the Lowest

Female	67%

Freddie Mac Customer Satisfaction Score by Gender

Male customers rated Freddie Mac's Customer Satisfaction score 8 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Freddie Mac.

75 / 100

Male

	Very Satisfied	75%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	0%

Freddie Mac Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Freddie Mac's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Freddie Mac.

100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Freddie Mac Customer Satisfaction Score by Usage

Freddie Mac's Customer Satisfaction score was rated 75 points by customers who have used Freddie Mac's products/services for 2 to 5 Years.

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2 to 5 Years	75

Freddie Mac Customer Satisfaction Score by Industry

Freddie Mac's Customer Satisfaction score was rated 67 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"label": "Tech",
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Tech	67

Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Freddie Mac's Customer Satisfaction score is rated right above JPMorgan Chase & Co, and is preceded by Mastercard.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	Freddie Mac	78%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	USAA	30%

Unlock Freddie Mac Customer Satisfaction vs. Companies in Banking and Financial Services Data

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Freddie Mac Customer Service

3.8/5

Freddie Mac has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Freddie Mac's overall Customer Service score rated by its users and customers.

About Freddie Mac's Customer Service

Address

8200 Jones Branch Drive, Mclean, VA 22102

Website

http://www.freddiemac.com/

Phone Number

7039033999

Freddie Mac's Social Links

Quick Insights into Freddie Mac Customer Service

Freddie Mac's Customer Service score was rated highest by customers who have used Freddie Mac's products/services for 2 to 5 Years, and rated lowest by customers who have used Freddie Mac's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Freddie Mac's Customer Service score.

Ranked Freddie Mac Customer Service the Highest

2 to 5 Years	4.1
Caucasian	3.5
Male	3.3

Ranked Freddie Mac Customer Service the Lowest

Female	3.2
1 to 2 Years	2.7

Freddie Mac Customer Service Score by Gender

Male customers rated Freddie Mac's Customer Service score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Freddie Mac.

Male

3.3/5

Female

3.2/5

Freddie Mac Customer Service Score by Ethnicity

Freddie Mac's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Freddie Mac.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5

Freddie Mac Customer Service Score by Usage

Freddie Mac's Customer Service score was rated the highest by customers who have used Freddie Mac's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	2.7
2 to 5 Years	4.1

Freddie Mac Customer Service Score by Industry

Freddie Mac's Customer Service score was rated 3.1 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.1

Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Freddie Mac's Customer Service score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Freddie Mac	3.8/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

Unlock Freddie Mac Customer Service vs. Companies in Banking and Financial Services Data

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Freddie Mac as an Employer

3.7/5

Freddie Mac has a 3.7/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Freddie Mac

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Freddie Mac scored a 24 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Freddie Mac would recommend the brand to a friend. ENPS measures how likely Freddie Mac employees would recommend working at Freddie Mac to a friend.

Net Promoter Score

NPS Score

51%	Promoters
22%	Passive
27%	Detractors

Employee Net Promoter Score

-6

eNPS Score

36%	Promoters
22%	Passive
42%	Detractors

Global Ranking Snapshot

Freddie Mac is ranked #379 in the Global Top 100 Brands. It ranks just behind Hallmark and just ahead of BNP Paribas.

RANK			INDUSTRY
377	Frito-Lay	Steven William	Food and Beverages
378	Hallmark	Mike Perry	Consumer Goods
379	Freddie Mac		Banking and Financial Services
380	BNP Paribas	Jean-Laurent Bonnafé	Banking and Financial Services
381	Travelers	Alan Schnitzer	Business and Consumer Services
382	NerdWallet	Tim Chen	Business and Consumer Services
383	Eastman Kodak	Jeff Clarke	Tech