

Credit Suisse Group AG, one of the world’s leading financial services companies. Credit Suisse’s brand is ranked #401 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Credit Suisse. When compared to other organizations within the Banking and Financial Services industry, Credit Suisse is ranked #34. Among its major competitors, Credit Suisse is ranked in 4th place for NPS while JPMorgan Chase & Co is 1st, and Goldman Sachs is 2nd.Their current market cap is $1.71B
Credit Suisse's Net Promoter Score (NPS) is a 15 with 51% Promoters, 13% Passives, and 36% Detractors. Net Promoter Score tracks whether Credit Suisse's customers would recommend using the product based on a scale of -100 to 100.
| 51% | Promoters |
|---|---|
| 13% | Passives |
| 36% | Detractors |
| Summary | Date | Score |
|---|---|---|
Nov 2023 18 | Nov 2023 | 18 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 17 | Feb 2024 | 17 |
May 2024 17 | May 2024 | 17 |
Jul 2024 17 | Jul 2024 | 17 |
Oct 2024 17 | Oct 2024 | 17 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 16 | Feb 2025 | 16 |
May 2025 17 | May 2025 | 17 |
Sep 2025 15 | Sep 2025 | 15 |
Jan 2026 15 | Jan 2026 | 15 |
Credit Suisse is ranked third for NPS among its competitors. JPMorgan Chase & Co and Goldman Sachs come in first and second, with Morgan Stanley coming in at #4. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.
![]() Credit Suisse | ![]() JPMorgan Chase & Co | ![]() Goldman Sachs | ![]() Morgan Stanley | |
| Global Ranking | #401 | #72 | #145 | #199 |
| NPS | 15 | 31 | 27 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.71B | $451.20B | $113.07B | $147.94B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Credit Suisse's NPS 1 points higher than Female customers.
Credit Suisse's NPS was rated 25 by Male customers on Comparably.
Credit Suisse's NPS was rated 24 by Female customers on Comparably.
Credit Suisse's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Credit Suisse's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Credit Suisse's NPS was rated the highest by customers who have used Credit Suisse's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 61 | Over 10 Years | 61 |
Compared to its competitors, Credit Suisse's NPS is rated right above Discover, and is preceded by Td Bank.
| COMPANY | NPS Score | |
|---|---|---|
![]() | JPMorgan Chase & Co | 31 |
![]() | Goldman Sachs | 27 |
![]() | Td Bank | 15 |
![]() | Credit Suisse | 15 |
![]() | Discover | 10 |
![]() | Barclays | 7 |
![]() | UBS | -6 |
![]() | Morgan Stanley | -8 |
![]() | CIT Group | -53 |
In the Banking and Financial Services industry, Credit Suisse's NPS is rated right above PayPal, and is preceded by American Express.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Visa | 32 |
![]() | JPMorgan Chase & Co | 31 |
![]() | Mastercard | 27 |
![]() | Stripe | 26 |
![]() | Block | 25 |
![]() | American Express | 18 |
![]() | Credit Suisse | 15 |
![]() | PayPal | 9 |
![]() | USAA | 7 |
Out of the 5 Credit Suisse customer reviews 3 were positive and 2 were constructive. Credit Suisse customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Credit Suisse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Credit Suisse's Customer Loyalty score 6% higher than Female customers.
Credit Suisse's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Credit Suisse's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
36-40 70% | 36-40 | 70% |
51-55 78% | 51-55 | 78% |
61-65 100% | 61-65 | 100% |
Credit Suisse's Customer Loyalty score was rated the highest by customers who have used Credit Suisse's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Credit Suisse's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
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Compared to its competitors, Credit Suisse's Customer Loyalty score is rated right above Td Bank, and is preceded by Barclays.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | JPMorgan Chase & Co | 83% |
![]() | Discover | 83% |
![]() | Barclays | 82% |
![]() | Credit Suisse | 80% |
![]() | Td Bank | 76% |
![]() | UBS | 70% |
![]() | Morgan Stanley | 69% |
![]() | Goldman Sachs | 65% |
![]() | CIT Group | 55% |
In the Banking and Financial Services industry, Credit Suisse's Customer Loyalty score is rated right above PayPal, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | USAA | 87% |
![]() | American Express | 85% |
![]() | Visa | 84% |
![]() | JPMorgan Chase & Co | 83% |
![]() | Credit Suisse | 80% |
![]() | PayPal | 79% |
![]() | Mastercard | 78% |
![]() | Stripe | 77% |
![]() | Block | 76% |
Credit Suisse has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Credit Suisse’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Credit Suisse's product the highest. Reviewers from the Accounting industry rated Credit Suisse the lowest at 3.5.
Credit Suisse's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Credit Suisse's products/services for 2 to 5 Years.
Female customers rated Credit Suisse's Product Quality score 0.4 stars higher than Male customers.
Credit Suisse's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Credit Suisse's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
36-40 2.6 | 36-40 | 2.6 |
51-55 4.1 | 51-55 | 4.1 |
61-65 4.6 | 61-65 | 4.6 |
Credit Suisse's Product Quality score was rated the highest by customers who have used Credit Suisse's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Credit Suisse's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, Credit Suisse's Product Quality score is rated right above Td Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | JPMorgan Chase & Co | 4/5 |
![]() | Credit Suisse | 3.8/5 |
![]() | Td Bank | 3.6/5 |
![]() | Goldman Sachs | 3.5/5 |
![]() | UBS | 3.5/5 |
![]() | Barclays | 3.5/5 |
![]() | Morgan Stanley | 3.4/5 |
![]() | Discover | 3.2/5 |
![]() | CIT Group | 2.4/5 |
In the Banking and Financial Services industry, Credit Suisse's Product Quality score is rated right above Stripe, and is preceded by Mastercard.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Visa | 4.1/5 |
![]() | JPMorgan Chase & Co | 4/5 |
![]() | Mastercard | 4/5 |
![]() | Credit Suisse | 3.8/5 |
![]() | Stripe | 3.8/5 |
![]() | Block | 3.6/5 |
![]() | American Express | 3.5/5 |
![]() | PayPal | 3.5/5 |
![]() | USAA | 3.3/5 |
Credit Suisse has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Credit Suisse's ROI score was rated highest by customers ages 61-65, and rated lowest by customers who have used Credit Suisse's products/services for 5 to 10 Years.
Male customers rated Credit Suisse's ROI score 0.1 stars higher than Female customers.
Credit Suisse's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Credit Suisse's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
51-55 3.7 | 51-55 | 3.7 |
61-65 4.5 | 61-65 | 4.5 |
Credit Suisse's ROI score was rated the highest by customers who have used Credit Suisse's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Credit Suisse's ROI score was rated 3.5 stars by both Accounting and Tech industry customers.
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Compared to its competitors, Credit Suisse's ROI score is rated right above Goldman Sachs, and is preceded by Td Bank.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | JPMorgan Chase & Co | 3.9/5 |
![]() | Td Bank | 3.7/5 |
![]() | Credit Suisse | 3.6/5 |
![]() | Goldman Sachs | 3.5/5 |
![]() | UBS | 3.4/5 |
![]() | Discover | 3.3/5 |
![]() | Morgan Stanley | 3.3/5 |
![]() | Barclays | 3.2/5 |
![]() | CIT Group | 2.6/5 |
In the Banking and Financial Services industry, Credit Suisse's ROI score is rated right above Block, and is preceded by Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Visa | 3.9/5 |
![]() | JPMorgan Chase & Co | 3.9/5 |
![]() | Mastercard | 3.9/5 |
![]() | Stripe | 3.7/5 |
![]() | Credit Suisse | 3.6/5 |
![]() | Block | 3.6/5 |
![]() | PayPal | 3.4/5 |
![]() | American Express | 3.3/5 |
![]() | USAA | 3.2/5 |
Credit Suisse has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Credit Suisse's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Credit Suisse's products/services for 2 to 5 Years.
Female customers rated Credit Suisse's Customer Satisfaction score 1 points higher than Male customers.
Very Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Very Satisfied | 14% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Credit Suisse's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
Credit Suisse's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Credit Suisse's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 51-55 | 50% |
Credit Suisse's Customer Satisfaction score was rated the highest by customers who have used Credit Suisse's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Credit Suisse's Customer Satisfaction score was rated 83 points by Tech industry customers.
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}Compared to its competitors, Credit Suisse's Customer Satisfaction score is rated right above Discover, and is preceded by UBS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | JPMorgan Chase & Co | 77% |
![]() | Goldman Sachs | 72% |
![]() | Td Bank | 71% |
![]() | Barclays | 67% |
![]() | UBS | 65% |
![]() | Credit Suisse | 64% |
![]() | Discover | 56% |
![]() | Morgan Stanley | 45% |
![]() | CIT Group | 24% |
In the Banking and Financial Services industry, Credit Suisse's Customer Satisfaction score is rated right above PayPal, and is preceded by Stripe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Visa | 82% |
![]() | Mastercard | 79% |
![]() | JPMorgan Chase & Co | 77% |
![]() | Stripe | 68% |
![]() | Credit Suisse | 64% |
![]() | PayPal | 64% |
![]() | Block | 63% |
![]() | American Express | 62% |
![]() | USAA | 30% |
Credit Suisse has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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8070
http://www.credit-suisse.com
+41 44 333 11 11
Credit Suisse's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Credit Suisse's products/services for 2 to 5 Years.
Female customers rated Credit Suisse's Customer Service score 0.4 stars higher than Male customers.
Credit Suisse's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Credit Suisse's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 3.6 | 36-40 | 3.6 |
51-55 4 | 51-55 | 4 |
61-65 4.5 | 61-65 | 4.5 |
Credit Suisse's Customer Service score was rated the highest by customers who have used Credit Suisse's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Credit Suisse's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, Credit Suisse's Customer Service score is rated right above Goldman Sachs, and is preceded by Td Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | JPMorgan Chase & Co | 4/5 |
![]() | Td Bank | 3.8/5 |
![]() | Credit Suisse | 3.7/5 |
![]() | Goldman Sachs | 3.6/5 |
![]() | UBS | 3.5/5 |
![]() | Discover | 3.4/5 |
![]() | Morgan Stanley | 3.4/5 |
![]() | Barclays | 3.3/5 |
![]() | CIT Group | 2.2/5 |
In the Banking and Financial Services industry, Credit Suisse's Customer Service score is rated right above Stripe, and is preceded by Mastercard.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Visa | 4/5 |
![]() | JPMorgan Chase & Co | 4/5 |
![]() | Mastercard | 3.9/5 |
![]() | Credit Suisse | 3.7/5 |
![]() | Stripe | 3.6/5 |
![]() | Block | 3.4/5 |
![]() | American Express | 3.4/5 |
![]() | USAA | 3.3/5 |
![]() | PayPal | 3.3/5 |
Credit Suisse has a 2.4/5 stars for its overall company culture rated by their employees

Credit Suisse scored a 15 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Credit Suisse would recommend the brand to a friend. ENPS measures how likely Credit Suisse employees would recommend working at Credit Suisse to a friend.
| 51% | Promoters |
|---|---|
| 13% | Passive |
| 36% | Detractors |
| 28% | Promoters |
|---|---|
| 15% | Passive |
| 57% | Detractors |
Credit Suisse is ranked #401 in the Global Top 100 Brands. It ranks just behind McKinsey & Company and just ahead of Citi.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
399 | ![]() | UiPath | ![]() | Daniel Dines | Tech |
400 | ![]() | McKinsey & Company | ![]() | Bob Sternfels | Business and Consumer Services |
401 | ![]() | Credit Suisse | ![]() | Thomas Gottstein | Banking and Financial Services |
402 | ![]() | Citi | ![]() | Michael Corbat | Banking and Financial Services |
403 | ![]() | Robinhood | ![]() | Vlad Tenev | Banking and Financial Services |
404 | ![]() | Navan | ![]() | Ariel Cohen | Tech |
405 | ![]() | Casper | ![]() | Philip Krim | Retail |
Credit Suisse is ranked #34 in the Banking and Financial Services Industry. It ranks just behind TransUnion and just ahead of Citi.
| RANK | COMPANY | Location | |
|---|---|---|---|
32 | ![]() | NerdWallet | San Francisco, CA |
33 | ![]() | TransUnion | Chicago, IL |
34 | ![]() | Credit Suisse | |
35 | ![]() | Citi | New York City, NY |
36 | ![]() | Robinhood | Menlo Park, CA |
37 | ![]() | SoFi | San Francisco, CA |
38 | ![]() | JLL | Chicago, IL |