19
NPS
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Ranked
#38
Banking and Financial Services Brands
Brand Page
JLL
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JLL is ranked #38 in Banking and Financial Services Brands
JLL is ranked #38 in Banking and Financial Services Brands
About JLL's Brand
JLL are a professional services & investment management firm offering specialised real estate services. JLL’s brand is ranked #443 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of JLL. When compared to other organizations within the Banking and Financial Services industry, JLL is ranked #38. Among its major competitors, JLL is ranked in 3rd place for NPS while Newmark is 1st, and Colliers International is 2nd. Overall, JLL has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $9.43B
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
JLL CMO
Jill Kouri
Jill Kouri serves as the Chief Marketing Officer, Americas of JLL. Jill started at JLL in July of 2014. Jill currently resides in Greater Chicago Area.
JLL Ranking
- #443 in Global Best Brands
- #38 in Banking and Financial Services
- #3 / 4 of its competitors
JLL NPS
JLL's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether JLL's customers would recommend using the product based on a scale of -100 to 100.
JLL Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
JLL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 19 | Dec 2024 | 19 |
Jan 2025 20 | Jan 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 18 | Aug 2025 | 18 |
Sep 2025 18 | Sep 2025 | 18 |
Oct 2025 18 | Oct 2025 | 18 |
Nov 2025 18 | Nov 2025 | 18 |
Dec 2025 18 | Dec 2025 | 18 |
Jan 2026 18 | Jan 2026 | 18 |
How Other Brands Compare
JLL is ranked third for NPS among its competitors. Newmark and Colliers International come in first and second, with Cushman & Wakefield coming in at #4. Among those competitors, it is the most valued company.
JLL |  Cushman & Wakefield |  Colliers International |  Newmark | |
| Global Ranking | #443 | #514 | #- | #- |
| NPS | 19 | -11 | 20 | 57 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $9.43B | $3.67B | $4.22B | $1.63B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JLL NPS by Gender
Female customers rated JLL's NPS 21 points higher than Male customers.
Male
14
JLL's NPS was rated 14 by Male customers on Comparably.
46%
Promoters
22%
Passives
32%
Detractors
Female
35
JLL's NPS was rated 35 by Female customers on Comparably.
58%
Promoters
19%
Passives
23%
Detractors
JLL NPS by Ethnicity
JLL's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Hispanic or Latino 11 | Hispanic or Latino | 11 |
African American/Black 7 | African American/Black | 7 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Native American 34 | Native American | 34 |
Other -6 | Other | -6 |
JLL NPS by Age
JLL's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
JLL NPS by Usage
JLL's NPS was rated the highest by customers who have used JLL's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 6 | 1 to 2 Years | 6 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 20 | Over 10 Years | 20 |
JLL NPS vs. Competitors
Compared to its competitors, JLL's NPS is rated right above Kidder Mathews, and is preceded by Colliers International.
| COMPANY | NPS Score | |
|---|---|---|
| Newmark | 57 |
| Colliers International | 20 |
| JLL | 19 |
 | Kidder Mathews | 0 |
| Cushman & Wakefield | -11 |
JLL NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, JLL's NPS is rated right above American Express, and is preceded by Block.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 32 |
 | JPMorgan Chase & Co | 31 |
 | Mastercard | 27 |
 | Stripe | 26 |
 | Block | 25 |
| JLL | 19 |
 | American Express | 18 |
 | PayPal | 9 |
 | USAA | 7 |
JLL Customer Reviews
Out of the 17 JLL customer reviews 14 were positive and 3 were constructive. JLL customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
JLL Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of JLL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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JLL Customer Loyalty Score by Gender
Female customers rated JLL's Customer Loyalty score 15% higher than Male customers.
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Male
73%
Yes
Female
88%
Yes
JLL Customer Loyalty Score by Ethnicity
JLL's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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78
out of 100
Caucasian
89
out of 100
Hispanic or Latino
81
out of 100
African American/Black
67
out of 100
Asian or Pacific Islander
100
out of 100
Native American
79
out of 100
Other
JLL Customer Loyalty Score by Age
JLL's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
26-30 67% | 26-30 | 67% |
31-35 67% | 31-35 | 67% |
36-40 87% | 36-40 | 87% |
41-45 75% | 41-45 | 75% |
46-50 75% | 46-50 | 75% |
51-55 78% | 51-55 | 78% |
56-60 100% | 56-60 | 100% |
61-65 64% | 61-65 | 64% |
66+ 82% | 66+ | 82% |
JLL Customer Loyalty Score by Usage
JLL's Customer Loyalty score was rated the highest by customers who have used JLL's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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JLL Customer Loyalty Score by Industry
JLL's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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JLL Customer Loyalty vs. Competitors
Compared to its competitors, JLL's Customer Loyalty score is rated right above Kidder Mathews, and is preceded by Cushman & Wakefield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cushman & Wakefield | 78% |
| JLL | 74% |
| Kidder Mathews | 73% |
| Newmark | 69% |
| Colliers International | 65% |
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Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JLL's Customer Loyalty score is rated right below Block.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 87% |
| American Express | 85% |
| Visa | 84% |
| JPMorgan Chase & Co | 83% |
| PayPal | 79% |
| Mastercard | 78% |
| Stripe | 77% |
| Block | 76% |
| JLL | 74% |
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JLL Product Quality
3.7/5
JLL has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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JLL Product Information
JLL’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated JLL's product the highest. Reviewers from the Accounting industry rated JLL the lowest at 3.6.
- Website
- http://www.jll.co.uk
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Real Estate
Quick Insights into JLL Product Quality
JLL's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Facilities Services industry.
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Ranked JLL Product Quality the Highest
Ranked JLL Product Quality the Lowest
JLL Product Quality Score by Gender
Female customers rated JLL's Product Quality score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
JLL Product Quality Score by Ethnicity
JLL's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.1 | Native American | 4.1 |
Other 3.5 | Other | 3.5 |
JLL Product Quality Score by Age
JLL's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3 | 61-65 | 3 |
66+ 4.3 | 66+ | 4.3 |
JLL Product Quality Score by Usage
JLL's Product Quality score was rated the highest by customers who have used JLL's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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JLL Product Quality Score by Industry
JLL's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Facilities Services industry customers.
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JLL Product Quality vs. Competitors
Compared to its competitors, JLL's Product Quality score is rated right above Newmark, and is preceded by Colliers International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Colliers International | 3.9/5 |
| JLL | 3.7/5 |
| Newmark | 3.5/5 |
| Cushman & Wakefield | 3.1/5 |
| Kidder Mathews | 2.8/5 |
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Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JLL's Product Quality score is rated right above Block, and is preceded by Stripe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.1/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| JLL | 3.7/5 |
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| USAA | 3.3/5 |
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JLL Pricing
JLL ROI & Value For Money
3.6/5
JLL has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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JLL Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Facilities Services industry think that they had the lowest ROI from JLL.
Quick Insights into JLL ROI
JLL's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Facilities Services industry.
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Ranked JLL ROI the Highest
Ranked JLL ROI the Lowest
JLL ROI Score by Gender
Female customers rated JLL's ROI score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
JLL ROI Score by Ethnicity
JLL's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4 | Native American | 4 |
Other 3.3 | Other | 3.3 |
JLL ROI Score by Age
JLL's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 4.1 | 56-60 | 4.1 |
61-65 3.1 | 61-65 | 3.1 |
66+ 4.2 | 66+ | 4.2 |
JLL ROI Score by Usage
JLL's ROI score was rated the highest by customers who have used JLL's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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JLL ROI Score by Industry
JLL's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Facilities Services industry customers.
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JLL Pricing vs. Competitors
Compared to its competitors, JLL's ROI score is rated right above Kidder Mathews, and is preceded by Newmark.
| COMPANY | Pricing Score | |
|---|---|---|
| Colliers International | 3.9/5 |
| Newmark | 3.7/5 |
| JLL | 3.6/5 |
| Kidder Mathews | 3.2/5 |
| Cushman & Wakefield | 3.1/5 |
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ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JLL's ROI score is rated right above Block, and is preceded by Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 3.9/5 |
| JPMorgan Chase & Co | 3.9/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.7/5 |
| JLL | 3.6/5 |
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| USAA | 3.2/5 |
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JLL Customer Satisfaction (CSAT)
JLL Customer Satisfaction (CSAT) Score
70 / 100
JLL has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
38%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JLL Customer Satisfaction
JLL's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 61-65.
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Ranked JLL Customer Satisfaction the Highest
Ranked JLL Customer Satisfaction the Lowest
JLL Customer Satisfaction Score by Gender
Female customers rated JLL's Customer Satisfaction score 3 points higher than Male customers.
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70 / 100
MaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 4% | |
Very Dissatisfied | 20% |
73 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
JLL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JLL's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
39%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
11%
CSAT according to Hispanic or Latino
JLL's Customer Satisfaction (CSAT) score was rated 76% according to Hispanic or Latino users and customers.
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76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to African American/Black
JLL's Customer Satisfaction (CSAT) score was rated 73% according to African American/Black users and customers.
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73 / 100
Very Satisfied
37%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
18%
CSAT according to Asian or Pacific Islander
JLL's Customer Satisfaction (CSAT) score was rated 69% according to Asian or Pacific Islander users and customers.
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69 / 100
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
8%
CSAT according to Native American
JLL's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
JLL's Customer Satisfaction (CSAT) score was rated 69% according to Other users and customers.
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69 / 100
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
25%
JLL Customer Satisfaction Score by Age
JLL's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 63% | |||||||||||||||
| 26-30 | 55% | |||||||||||||||
| 31-35 | 77% | |||||||||||||||
| 36-40 | 91% | |||||||||||||||
| 41-45 | 82% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 80% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 80% |
JLL Customer Satisfaction Score by Usage
JLL's Customer Satisfaction score was rated the highest by customers who have used JLL's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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JLL Customer Satisfaction Score by Industry
JLL's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "JLL Customer Satisfaction Score by Industry",
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"bars": [
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{
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}JLL Customer Satisfaction vs. Competitors
Compared to its competitors, JLL's Customer Satisfaction score is rated right above Newmark, and is preceded by Colliers International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Colliers International | 78% |
| JLL | 70% |
| Newmark | 64% |
| Cushman & Wakefield | 52% |
| Kidder Mathews | 25% |
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Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JLL's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 82% |
| Mastercard | 79% |
| JPMorgan Chase & Co | 77% |
| JLL | 70% |
| Stripe | 68% |
| PayPal | 64% |
| Block | 63% |
| American Express | 62% |
| USAA | 30% |
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JLL Customer Service
3.7/5
JLL has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About JLL's Customer Service
Address
Chicago, IL
Website
http://www.jll.co.uk
Phone Number
(312)782-5800
Quick Insights into JLL Customer Service
JLL's Customer Service score was rated highest by customers from the Commercial Real Estate industry, and rated lowest by customers from the Facilities Services industry.
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Ranked JLL Customer Service the Highest
Ranked JLL Customer Service the Lowest
JLL Customer Service Score by Gender
Female customers rated JLL's Customer Service score 0.5 stars higher than Male customers.
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Male
3.4/5
Female
3.9/5
JLL Customer Service Score by Ethnicity
JLL's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 4 | Native American | 4 |
Other 3.2 | Other | 3.2 |
JLL Customer Service Score by Age
JLL's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4 | 36-40 | 4 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4 | 66+ | 4 |
JLL Customer Service Score by Usage
JLL's Customer Service score was rated the highest by customers who have used JLL's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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JLL Customer Service Score by Industry
JLL's Customer Service score was rated the highest by Commercial Real Estate industry customers, and the lowest by Facilities Services industry customers.
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JLL Customer Service vs. Competitors
Compared to its competitors, JLL's Customer Service score is rated right above Newmark, and is preceded by Colliers International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colliers International | 4/5 |
| JLL | 3.7/5 |
| Newmark | 3.6/5 |
| Cushman & Wakefield | 3.2/5 |
| Kidder Mathews | 3/5 |
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Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, JLL's Customer Service score is rated right above Stripe, and is preceded by Mastercard.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 3.9/5 |
| JLL | 3.7/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| American Express | 3.4/5 |
| USAA | 3.3/5 |
| PayPal | 3.3/5 |
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JLL as an Employer
4.5/5
JLL has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JLL scored a 19 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of JLL would recommend the brand to a friend. ENPS measures how likely JLL employees would recommend working at JLL to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 57% | Promoters |
|---|---|
| 21% | Passive |
| 22% | Detractors |
Global Ranking Snapshot
JLL is ranked #443 in the Global Top 100 Brands. It ranks just behind Dollar Shave Club and just ahead of Brooks Brothers.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
441 |  | SoFi |  | Anthony Noto | Banking and Financial Services |
442 |  | Dollar Shave Club |  | Michael Dubin | Consumer Goods |
443 | | JLL | | Christian Ulbrich | Banking and Financial Services |
444 |  | Brooks Brothers |  | Claudio Vecchio | Retail |
445 |  | Jersey Mike's Subs |  | Peter Cancro | Retail |
446 |  | Palo Alto Networks |  | Nikesh Arora | Tech |
447 |  | Redfin |  | Glenn Kelman | Business and Consumer Services |
Banking and Financial Services Ranking Snapshot
JLL is ranked #38 in the Banking and Financial Services Industry. It ranks just behind SoFi and just ahead of Silicon Valley Bank.
| RANK | COMPANY | Location | |
|---|---|---|---|
36 |  | Robinhood | Menlo Park, CA |
37 | | SoFi | San Francisco, CA |
38 | | JLL | Chicago, IL |
39 |  | Silicon Valley Bank | |
40 |  | CME Group | Chicago, IL |
41 |  | Netsuite | San Mateo, CA |
42 |  | New York Life Insurance Company |
