57
NPS
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Newmark
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About Newmark's Brand
Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries ("Newmark"), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Among its major competitors, Newmark is ranked in 1st place for NPS while BGC Partners is 2nd, and JLL is 3rd.Their current market cap is $1.63B
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Newmark Ranking
- #1 / 4 of its competitors
Newmark NPS
Newmark's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Newmark's customers would recommend using the product based on a scale of -100 to 100.
Newmark Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Newmark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 85 | Apr 2021 | 85 |
May 2021 63 | May 2021 | 63 |
Sep 2021 66 | Sep 2021 | 66 |
Nov 2021 70 | Nov 2021 | 70 |
Jan 2022 72 | Jan 2022 | 72 |
Feb 2022 75 | Feb 2022 | 75 |
Mar 2022 57 | Mar 2022 | 57 |
May 2022 60 | May 2022 | 60 |
Jun 2022 66 | Jun 2022 | 66 |
Jul 2022 57 | Jul 2022 | 57 |
Aug 2022 57 | Aug 2022 | 57 |
How Other Brands Compare
Newmark is ranked first for NPS among its competitors. JLL and CBRE come in second and third, with Cushman & Wakefield coming in at #4. Among those competitors, it is the lowest valued company behind CBRE.
Newmark |  CBRE |  JLL |  Cushman & Wakefield | |
| Global Ranking | #- | #267 | #443 | #514 |
| NPS | 57 | 17 | 19 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.63B | $24.40B | $9.43B | $3.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newmark NPS by Gender
Newmark's NPS was rated 67 by Male customers on Comparably.
Male
67
Newmark's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Newmark's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Newmark NPS by Usage
Newmark's NPS was rated 0 points by customers who have used Newmark's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Newmark NPS vs. Competitors
Compared to its competitors, Newmark's NPS is rated right above BGC Partners.
| COMPANY | NPS Score | |
|---|---|---|
| Newmark | 57 |
 | BGC Partners | 20 |
| JLL | 19 |
| CBRE | 17 |
 | Liberty Property Trust | N/A |
| Cushman & Wakefield | -11 |
Newmark Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Newmark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Newmark Customer Loyalty Score by Gender
Newmark's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Newmark Customer Loyalty Score by Usage
Newmark's Customer Loyalty score was rated 40% by customers who have used Newmark's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Newmark Customer Loyalty vs. Competitors
Compared to its competitors, Newmark's Customer Loyalty score is rated right above BGC Partners, and is preceded by CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cushman & Wakefield | 78% |
| JLL | 74% |
| CBRE | 72% |
| Newmark | 69% |
| BGC Partners | 64% |
| Liberty Property Trust | N/A |
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Newmark Product Quality
3.5/5
Newmark has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Newmark Product Information
Newmark’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.nmrk.com/
- Company Size
- 5,001-10,000 Employees
Industry
Commercial Real Estate
Quick Insights into Newmark Product Quality
Newmark's Product Quality score was rated highest by Male customers.
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Ranked Newmark Product Quality the Highest
Newmark Product Quality Score by Gender
Newmark's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Newmark Product Quality Score by Usage
Newmark's Product Quality score was rated 2.8 stars by customers who have used Newmark's products/services for Less than 1 Year.
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Newmark Product Quality vs. Competitors
Compared to its competitors, Newmark's Product Quality score is rated right above BGC Partners, and is preceded by CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| JLL | 3.7/5 |
| CBRE | 3.6/5 |
| Newmark | 3.5/5 |
| BGC Partners | 3.2/5 |
| Cushman & Wakefield | 3.1/5 |
| Liberty Property Trust | N/A |
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Newmark Pricing
Newmark ROI & Value For Money
3.7/5
Newmark has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Newmark ROI
Newmark's ROI score was rated highest by Male customers.
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Ranked Newmark ROI the Highest
Newmark ROI Score by Gender
Newmark's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Newmark ROI Score by Usage
Newmark's ROI score was rated 2.5 stars by customers who have used Newmark's products/services for Less than 1 Year.
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Newmark Pricing vs. Competitors
Compared to its competitors, Newmark's ROI score is rated right above JLL.
| COMPANY | Pricing Score | |
|---|---|---|
| Newmark | 3.7/5 |
| JLL | 3.6/5 |
| CBRE | 3.5/5 |
| BGC Partners | 3.1/5 |
| Cushman & Wakefield | 3.1/5 |
| Liberty Property Trust | N/A |
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Newmark Customer Satisfaction (CSAT)
Newmark Customer Satisfaction (CSAT) Score
64 / 100
Newmark has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Newmark Customer Satisfaction vs. Competitors
Compared to its competitors, Newmark's Customer Satisfaction score is rated right above Cushman & Wakefield, and is preceded by CBRE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JLL | 70% |
| CBRE | 67% |
| Newmark | 64% |
| Cushman & Wakefield | 52% |
| BGC Partners | 47% |
| Liberty Property Trust | 0% |
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Newmark Customer Service
3.6/5
Newmark has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Newmark's Customer Service
Address
125 Park Ave, York, NY 10017
Website
https://www.nmrk.com/
Phone Number
1-212-372-2000
Newmark's Social Links
Quick Insights into Newmark Customer Service
Newmark's Customer Service score was rated highest by Male customers.
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Ranked Newmark Customer Service the Highest
Newmark Customer Service Score by Gender
Newmark's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Newmark Customer Service Score by Usage
Newmark's Customer Service score was rated 2.5 stars by customers who have used Newmark's products/services for Less than 1 Year.
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Newmark Customer Service vs. Competitors
Compared to its competitors, Newmark's Customer Service score is rated right above BGC Partners, and is preceded by JLL.
| COMPANY | Customer Service Score | |
|---|---|---|
| CBRE | 3.7/5 |
| JLL | 3.7/5 |
| Newmark | 3.6/5 |
| BGC Partners | 3.2/5 |
| Cushman & Wakefield | 3.2/5 |
| Liberty Property Trust | N/A |
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Newmark as an Employer
3.2/5
Newmark has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Newmark scored a 57 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Newmark would recommend the brand to a friend. ENPS measures how likely Newmark employees would recommend working at Newmark to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
