Cushman & Wakefield NPS & Customer Reviews | Comparably
Cushman & Wakefield is
Ranked
#82
in
Business and Consumer Services Brands
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Cushman & Wakefield is ranked #82 in Business and Consumer Services Brands

About Cushman & Wakefield's Brand

Cushman & Wakefield is a real estate services firm that offers agency leasing, tenant representation, and investment management services. Cushman & Wakefield’s brand is ranked #514 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Cushman & Wakefield. When compared to other organizations within the Business and Consumer Services industry, Cushman & Wakefield is ranked #82. Among its major competitors, Cushman & Wakefield is ranked in 9th place for NPS while Newmark is 1st, and Eastdil Secured is 2nd. Overall, Cushman & Wakefield has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $3.67B

Brand at a Glance

78%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service

Cushman & Wakefield CMO
  Cushman & Wakefield CMO

Adrienne Fasano

Adrienne Fasano serves as the Chief Marketing Officer of Cushman & Wakefield. Adrienne started at Cushman & Wakefield in August of 2015. Adrienne currently resides in the Greater Chicago Area.

Cushman & Wakefield Ranking

Cushman & Wakefield NPS

Cushman & Wakefield's Net Promoter Score (NPS) is a -11 with 36% Promoters, 17% Passives, and 47% Detractors. Net Promoter Score tracks whether Cushman & Wakefield's customers would recommend using the product based on a scale of -100 to 100.

Cushman & Wakefield Overall NPS

-11
NPS
36%Promoters
17%Passives
47%Detractors
Cushman & Wakefield Overall NPS

Cushman & Wakefield NPS Trend

-100
-50
0
50
100
Mar 2024
-13
Mar 2024-13
May 2024
-12
May 2024-12
Jun 2024
-12
Jun 2024-12
Aug 2024
-12
Aug 2024-12
Sep 2024
-13
Sep 2024-13
Oct 2024
-13
Oct 2024-13
Dec 2024
-13
Dec 2024-13
Jan 2025
-12
Jan 2025-12
Mar 2025
-13
Mar 2025-13
Apr 2025
-13
Apr 2025-13
Aug 2025
-12
Aug 2025-12
Jan 2026
-13
Jan 2026-13

How Other Brands Compare

Cushman & Wakefield is ranked #4 for NPS among its competitors. JLL and CBRE come in first and second, with Cresa coming in at third. Among those competitors, it is the lowest valued company behind Cresa.

Cushman & Wakefield's Logo
Cushman & Wakefield
CBRE's Logo
CBRE
JLL's Logo
JLL
Cresa's Logo
Cresa
Global Ranking#514#267#443#-
NPS-1117190
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$3.67B$24.40B$9.43B$37.23B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cushman & Wakefield NPS by Gender

Female customers rated Cushman & Wakefield's NPS 16 points higher than Male customers.

Male

-36

Cushman & Wakefield's NPS was rated -36 by Male customers on Comparably.

28%
Promoters
8%
Passives
64%
Detractors

Female

-20

Cushman & Wakefield's NPS was rated -20 by Female customers on Comparably.

33%
Promoters
14%
Passives
53%
Detractors

Cushman & Wakefield NPS by Ethnicity

Cushman & Wakefield's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
-46
Caucasian-46
African American/Black
0
African American/Black0
Asian or Pacific Islander
-10
Asian or Pacific Islander-10
Other
-70
Other-70

Cushman & Wakefield NPS by Age

Cushman & Wakefield's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

0
20
40
60
80
100
Promoters
37%
Passives
13%
Detractors
50%
18-2537%13%50%
Promoters
60%
Passives
20%
Detractors
20%
26-3060%20%20%
Promoters
0%
Passives
0%
Detractors
100%
31-350%0%100%
Promoters
40%
Passives
20%
Detractors
40%
36-4040%20%40%
Promoters
20%
Passives
0%
Detractors
80%
41-4520%0%80%
Promoters
25%
Passives
0%
Detractors
75%
46-5025%0%75%
Promoters
25%
Passives
0%
Detractors
75%
51-5525%0%75%
Promoters
20%
Passives
20%
Detractors
60%
56-6020%20%60%

Cushman & Wakefield NPS by Usage

Cushman & Wakefield's NPS was rated the highest by customers who have used Cushman & Wakefield's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
-28
Less than 1 Year-28
1 to 2 Years
-55
1 to 2 Years-55
2 to 5 Years
-66
2 to 5 Years-66
Over 10 Years
0
Over 10 Years0

Cushman & Wakefield NPS vs. Competitors

Compared to its competitors, Cushman & Wakefield's NPS is rated right below Savills.

Cushman & Wakefield NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Cushman & Wakefield's NPS is rated right above Allstate, and is preceded by T-Mobile.

Cushman & Wakefield Customer Reviews

Out of the 5 Cushman & Wakefield customer reviews 1 was positive and 4 were constructive. Cushman & Wakefield customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Fix their damn payment site so residents can pay their rent. Payment system says I owe nothing. I owe this months rent. I'm not paying a late fee for you not having your poop in a group.
What can this brand most improve?
Go private and focus on their internal (employees) and external customers more. Focus on building leaders not extracting as much as you can until they leave.
What do you value most about this brand?
The people are great there.
What can this brand most improve?
N/apoor customer service , and buildng need work inside and out , building has water leakage , mold in inside of appartment . Bad for someone with bad health condition and kids
What can this brand most improve?
Better property management in Georgia

Cushman & Wakefield Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Cushman & Wakefield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78
78%
22
22%
Cushman & Wakefield Customer Loyalty

Cushman & Wakefield Customer Loyalty Score by Gender

Male customers rated Cushman & Wakefield's Customer Loyalty score 8% higher than Female customers.

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Male
78%
Yes
Female
70%
Yes

Cushman & Wakefield Customer Loyalty Score by Ethnicity

Cushman & Wakefield's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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67
out of 100
Caucasian
70
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
64
out of 100
Other

Cushman & Wakefield Customer Loyalty Score by Age

Cushman & Wakefield's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
82%
26-3082%
31-35
70%
31-3570%
36-40
100%
36-40100%
41-45
64%
41-4564%
46-50
78%
46-5078%
51-55
78%
51-5578%
56-60
28%
56-6028%

Cushman & Wakefield Customer Loyalty Score by Usage

Cushman & Wakefield's Customer Loyalty score was rated the highest by customers who have used Cushman & Wakefield's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
70%
1 to 2 Years
84%
2 to 5 Years
55%
Over 10 Years
78%

Cushman & Wakefield Customer Loyalty Score by Industry

Cushman & Wakefield's Customer Loyalty score was rated the highest by Commercial Real Estate industry customers, and the lowest by Tech industry customers.

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Tech
40%
Accounting
82%
Commercial Real Estate
100%
Real Estate
46%

Cushman & Wakefield Customer Loyalty vs. Competitors

Compared to its competitors, Cushman & Wakefield's Customer Loyalty score is rated right above JLL, and is preceded by Savills.

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Cushman & Wakefield's Logo
VS
Savills' Logo
JLL's Logo
Eastdil Secured's Logo
CBRE's Logo
Newmark's Logo
Colliers International's Logo
HFF's Logo
Cresa's Logo

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Cushman & Wakefield's Customer Loyalty score is rated right above Bloomberg, and is preceded by Verizon.

COMPANYCustomer Loyalty Score
USAA87%
Visa84%
T-Mobile82%
Verizon80%
Cushman & Wakefield78%
Bloomberg77%
FedEx74%
Allstate74%
Accenture71%

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Cushman & Wakefield's Logo
VS
USAA's Logo
Visa's Logo
T-Mobile's Logo
Verizon's Logo
Bloomberg's Logo
FedEx's Logo
Allstate's Logo
Accenture's Logo

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Cushman & Wakefield Product Quality

3.1/5

Cushman & Wakefield has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Cushman & Wakefield Product Information

Cushman & Wakefield’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated Cushman & Wakefield's product the highest. Reviewers from the Tech industry rated Cushman & Wakefield the lowest at 1.5.

Website
http://www.cushmanwakefield.com
Company Size
10,000+ Employees

Industry

Business Services
Government & Legal
Real Estate

Quick Insights into Cushman & Wakefield Product Quality

Cushman & Wakefield's Product Quality score was rated highest by customers who have used Cushman & Wakefield's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.

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Ranked Cushman & Wakefield Product Quality the Highest

Over 10 Years
4.1
26-30
3.9
Commercial Real Estate
3.6

Ranked Cushman & Wakefield Product Quality the Lowest

2 to 5 Years
1.6
31-35
1.5
Tech
1.5

Cushman & Wakefield Product Quality Score by Gender

Cushman & Wakefield's Product Quality score was rated 2.5 by both Female and Male customers on Comparably.

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Male

2.5/5

Female

2.5/5

Cushman & Wakefield Product Quality Score by Ethnicity

Cushman & Wakefield's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.4
Caucasian2.4
African American/Black
2.1
African American/Black2.1
Asian or Pacific Islander
3
Asian or Pacific Islander3
Other
2
Other2

Cushman & Wakefield Product Quality Score by Age

Cushman & Wakefield's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.2
18-253.2
26-30
3.9
26-303.9
31-35
1.5
31-351.5
36-40
3.1
36-403.1
41-45
2
41-452
46-50
2.1
46-502.1
51-55
1.9
51-551.9
56-60
2.1
56-602.1

Cushman & Wakefield Product Quality Score by Usage

Cushman & Wakefield's Product Quality score was rated the highest by customers who have used Cushman & Wakefield's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
2.2
1 to 2 Years
2.5
2 to 5 Years
1.6
Over 10 Years
4.1

Cushman & Wakefield Product Quality Score by Industry

Cushman & Wakefield's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Tech industry customers.

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Tech
1.5
Accounting
3
Commercial Real Estate
3.6
Real Estate
2.7

Cushman & Wakefield Product Quality vs. Competitors

Compared to its competitors, Cushman & Wakefield's Product Quality score is rated right below HFF.

COMPANYProduct Quality Score
Cresa4.5/5
Eastdil Secured4.2/5
Colliers International3.9/5
JLL3.7/5
CBRE3.6/5
Newmark3.5/5
Savills3.2/5
HFF3.1/5
Cushman & Wakefield3.1/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Cushman & Wakefield's Product Quality score is rated right above T-Mobile, and is preceded by Verizon.

COMPANYProduct Quality Score
Visa4.1/5
Bloomberg4/5
Accenture3.7/5
FedEx3.6/5
USAA3.3/5
Verizon3.3/5
Cushman & Wakefield3.1/5
T-Mobile3.1/5
Allstate2.3/5

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Cushman & Wakefield's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Cushman & Wakefield Pricing

Cushman & Wakefield ROI & Value For Money

3.1/5

Cushman & Wakefield has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Cushman & Wakefield Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Commercial Real Estate industry. The users from the Tech industry think that they had the lowest ROI from Cushman & Wakefield.

Quick Insights into Cushman & Wakefield ROI

Cushman & Wakefield's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.

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Ranked Cushman & Wakefield ROI the Highest

26-30
3.7
Commercial Real Estate
3.5
Over 10 Years
3.5

Ranked Cushman & Wakefield ROI the Lowest

2 to 5 Years
1.6
31-35
1.5
Tech
1.5

Cushman & Wakefield ROI Score by Gender

Cushman & Wakefield's ROI score was rated 2.4 by both Female and Male customers on Comparably.

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Male

2.4/5

Female

2.4/5

Cushman & Wakefield ROI Score by Ethnicity

Cushman & Wakefield's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.2
Caucasian2.2
African American/Black
2.5
African American/Black2.5
Asian or Pacific Islander
2.9
Asian or Pacific Islander2.9
Other
2
Other2

Cushman & Wakefield ROI Score by Age

Cushman & Wakefield's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.2
18-253.2
26-30
3.7
26-303.7
31-35
1.5
31-351.5
36-40
3
36-403
41-45
1.8
41-451.8
46-50
2.1
46-502.1
51-55
2.1
51-552.1
56-60
2.1
56-602.1

Cushman & Wakefield ROI Score by Usage

Cushman & Wakefield's ROI score was rated the highest by customers who have used Cushman & Wakefield's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
2.2
1 to 2 Years
2.4
2 to 5 Years
1.6
Over 10 Years
3.5

Cushman & Wakefield ROI Score by Industry

Cushman & Wakefield's ROI score was rated the highest by Commercial Real Estate industry customers, and the lowest by Tech industry customers.

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Tech
1.5
Accounting
3
Commercial Real Estate
3.5
Real Estate
2.6

Cushman & Wakefield Pricing vs. Competitors

Compared to its competitors, Cushman & Wakefield's ROI score is rated right above Savills, and is preceded by CBRE.

COMPANYPricing Score
Eastdil Secured4.2/5
Colliers International3.9/5
Newmark3.7/5
JLL3.6/5
CBRE3.5/5
Cushman & Wakefield3.1/5
Savills2.9/5
HFF2.7/5
Cresa2.5/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Cushman & Wakefield's ROI score is rated right above T-Mobile, and is preceded by Verizon.

COMPANYPricing Score
Visa3.9/5
Bloomberg3.9/5
Accenture3.6/5
FedEx3.4/5
USAA3.2/5
Verizon3.1/5
Cushman & Wakefield3.1/5
T-Mobile3/5
Allstate2.3/5

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Allstate's Logo

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Cushman & Wakefield Customer Satisfaction (CSAT)

Cushman & Wakefield Customer Satisfaction (CSAT) Score

52 / 100

Cushman & Wakefield has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied29%
Satisfied23%
Neither Satisfied nor Dissatisfied15%
Dissatisfied6%
Very Dissatisfied27%
Very Satisfied
29%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
27%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cushman & Wakefield Customer Satisfaction

Cushman & Wakefield's Customer Satisfaction score was rated highest by customers from the Commercial Real Estate industry, and rated lowest by customers from the Tech industry.

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Ranked Cushman & Wakefield Customer Satisfaction the Highest

Commercial Real Estate
67%
Over 10 Years
67%
18-25
66%

Ranked Cushman & Wakefield Customer Satisfaction the Lowest

2 to 5 Years
17%
31-35
0%
Tech
0%

Cushman & Wakefield Customer Satisfaction Score by Gender

Male customers rated Cushman & Wakefield's Customer Satisfaction score 12 points higher than Female customers.

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41 / 100
Male
Very Satisfied
18%
Satisfied
23%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
45%
29 / 100
Female
Very Satisfied
15%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
57%

Cushman & Wakefield Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cushman & Wakefield's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.

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46 / 100
Very Satisfied19%
Satisfied27%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied45%
Very Satisfied
19%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
45%

CSAT according to African American/Black

Cushman & Wakefield's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.

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20 / 100
Very Satisfied20%
Satisfied0%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied60%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%

CSAT according to Asian or Pacific Islander

Cushman & Wakefield's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.

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34 / 100
Very Satisfied23%
Satisfied11%
Neither Satisfied nor Dissatisfied22%
Dissatisfied11%
Very Dissatisfied33%
Very Satisfied
23%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
33%

CSAT according to Other

Cushman & Wakefield's Customer Satisfaction (CSAT) score was rated 44% according to Other users and customers.

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44 / 100
Very Satisfied11%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied56%
Very Satisfied
11%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
56%

Cushman & Wakefield Customer Satisfaction Score by Age

Cushman & Wakefield's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
66%
Very Satisfied
17%
Satisfied
49%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
18-2566%
26-30 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
26-3050%
31-35 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
31-350%
36-40 CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
36-4034%
41-45 CSAT Score
20%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
41-4520%
46-50 CSAT Score
25%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
46-5025%
51-55 CSAT Score
50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
51-5550%
56-60 CSAT Score
20%
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
56-6020%

Cushman & Wakefield Customer Satisfaction Score by Usage

Cushman & Wakefield's Customer Satisfaction score was rated the highest by customers who have used Cushman & Wakefield's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
26
1 to 2 Years
40
2 to 5 Years
17
Over 10 Years
67

Cushman & Wakefield Customer Satisfaction Score by Industry

Cushman & Wakefield's Customer Satisfaction score was rated the highest by Commercial Real Estate industry customers, and the lowest by Tech industry customers.

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Tech
0
Accounting
50
Commercial Real Estate
67
Real Estate
20

Cushman & Wakefield Customer Satisfaction vs. Competitors

Compared to its competitors, Cushman & Wakefield's Customer Satisfaction score is rated right above HFF, and is preceded by Newmark.

COMPANYCustomer Satisfaction (CSAT) Score
Cresa100%
Eastdil Secured85%
Colliers International78%
JLL70%
CBRE67%
Newmark64%
Cushman & Wakefield52%
HFF50%
Savills50%

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Colliers International's Logo
JLL's Logo
CBRE's Logo
Newmark's Logo
HFF's Logo
Savills' Logo

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Cushman & Wakefield's Customer Satisfaction score is rated right above T-Mobile, and is preceded by Verizon.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
Bloomberg76%
Accenture75%
FedEx65%
Verizon55%
Cushman & Wakefield52%
T-Mobile50%
Allstate33%
USAA30%

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Cushman & Wakefield's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo
USAA's Logo

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Cushman & Wakefield Customer Service

3.2/5

Cushman & Wakefield has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Cushman & Wakefield's Customer Service

Address

New York City, NY NY 10104


Website

http://www.cushmanwakefield.com


Phone Number

2128417500

Quick Insights into Cushman & Wakefield Customer Service

Cushman & Wakefield's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.

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Ranked Cushman & Wakefield Customer Service the Highest

26-30
3.7
Commercial Real Estate
3.6
Over 10 Years
3.6

Ranked Cushman & Wakefield Customer Service the Lowest

2 to 5 Years
1.6
31-35
1.5
Tech
1.5

Cushman & Wakefield Customer Service Score by Gender

Male customers rated Cushman & Wakefield's Customer Service score 0.1 stars higher than Female customers.

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Male

2.5/5

Female

2.4/5

Cushman & Wakefield Customer Service Score by Ethnicity

Cushman & Wakefield's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
2.3
Caucasian2.3
African American/Black
2.5
African American/Black2.5
Asian or Pacific Islander
3
Asian or Pacific Islander3
Other
2.1
Other2.1

Cushman & Wakefield Customer Service Score by Age

Cushman & Wakefield's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25
3.4
18-253.4
26-30
3.7
26-303.7
31-35
1.5
31-351.5
36-40
3.1
36-403.1
41-45
1.7
41-451.7
46-50
2.2
46-502.2
51-55
2.2
51-552.2
56-60
2.1
56-602.1

Cushman & Wakefield Customer Service Score by Usage

Cushman & Wakefield's Customer Service score was rated the highest by customers who have used Cushman & Wakefield's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
2.3
1 to 2 Years
2.5
2 to 5 Years
1.6
Over 10 Years
3.6

Cushman & Wakefield Customer Service Score by Industry

Cushman & Wakefield's Customer Service score was rated the highest by Commercial Real Estate industry customers, and the lowest by Tech industry customers.

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Tech
1.5
Accounting
3.4
Commercial Real Estate
3.6
Real Estate
2.6

Cushman & Wakefield Customer Service vs. Competitors

Compared to its competitors, Cushman & Wakefield's Customer Service score is rated right above Savills, and is preceded by Newmark.

COMPANYCustomer Service Score
HFF4.2/5
Eastdil Secured4/5
Colliers International4/5
CBRE3.7/5
Cresa3.7/5
JLL3.7/5
Newmark3.6/5
Cushman & Wakefield3.2/5
Savills3/5

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Cushman & Wakefield's Logo
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HFF's Logo
Eastdil Secured's Logo
Colliers International's Logo
CBRE's Logo
Cresa's Logo
JLL's Logo
Newmark's Logo
Savills' Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Cushman & Wakefield's Customer Service score is rated right above Verizon, and is preceded by USAA.

COMPANYCustomer Service Score
Visa4/5
Bloomberg4/5
Accenture3.8/5
FedEx3.5/5
USAA3.3/5
Cushman & Wakefield3.2/5
Verizon3.2/5
T-Mobile3/5
Allstate2.4/5

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Cushman & Wakefield's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Cushman & Wakefield as an Employer

3.2/5

Cushman & Wakefield has a 3.2/5 stars for its overall company culture rated by their employees

  Cushman & Wakefield CEO
top
50%
CEO of Cushman & Wakefield

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cushman & Wakefield scored a -11 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Cushman & Wakefield would recommend the brand to a friend. ENPS measures how likely Cushman & Wakefield employees would recommend working at Cushman & Wakefield to a friend.

Net Promoter Score

-11
NPS Score
36%Promoters
17%Passive
47%Detractors

Employee Net Promoter Score

-3
eNPS Score
38%Promoters
21%Passive
41%Detractors

Global Ranking Snapshot

Cushman & Wakefield is ranked #514 in the Global Top 100 Brands. It ranks just behind Smart & Final and just ahead of New York Life Insurance Company.

RANKCOMPANYCEOINDUSTRY
512
W.W. Grainger  W.W. Grainger CEO
D.G. Macpherson
Energy and Manufacturing
513
Smart & Final  Smart & Final CEO
David Hirz
Retail
514
Cushman & Wakefield  Cushman & Wakefield CEO
Brett White
Business and Consumer Services
515
New York Life Insurance Company  New York Life Insurance Company CEO
Theodore Mathas
Banking and Financial Services
516
Barry's  Barry's CEO
Joey Gonzalez
Health and Wellness
517
Burt's Bees  Burt's Bees CEO
Jim Geikie
Consumer Goods
518
Pegasystems  Pegasystems CEO
Alan Trefler
Tech

Business and Consumer Services Ranking Snapshot

Cushman & Wakefield is ranked #82 in the Business and Consumer Services Industry. It ranks just behind Zendesk and just ahead of Pegasystems.

RANKCOMPANYLocation
80
Upwork
San Francisco, CA
81
Zendesk
San Francisco, CA
82
Cushman & Wakefield
New York City, NY
83
Pegasystems
Cambridge, MA
84
Capgemini
Paris, OH
85
Randstad
Atlanta, GA
86
ZipRecruiter
Santa Monica, CA