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NPS
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Cresa
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About Cresa's Brand
Cresa is an international corporate real estate advisory firm that exclusively represents tenants. Among its major competitors, Cresa is ranked in 4th place for NPS while Colliers International is 1st, and CBRE is 2nd.Their current valuation is $37.23B
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
2.5/5
Pricing
3.7/5
Customer Service
Cresa Ranking
- #3 / 4 of its competitors
Cresa NPS
Cresa's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Cresa's customers would recommend using the product based on a scale of -100 to 100.
Cresa Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Cresa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jul 2023 -50 | Jul 2023 | -50 |
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
Cresa is ranked third for NPS among its competitors. Colliers International and CBRE come in first and second, with Cushman & Wakefield coming in at #4. Among those competitors, it is the most valued company.
Cresa |  CBRE |  Cushman & Wakefield |  Colliers International | |
| Global Ranking | #- | #267 | #514 | #- |
| NPS | 0 | 17 | -11 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $37.23B | $24.40B | $3.67B | $4.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cresa NPS vs. Competitors
Compared to its competitors, Cresa's NPS is rated right above Cassidy Turley, and is preceded by Movoto.
| COMPANY | NPS Score | |
|---|---|---|
| Colliers International | 20 |
| CBRE | 17 |
 | Movoto | 0 |
| Cresa | 0 |
 | Cassidy Turley | N/A |
 | Keyser | N/A |
| Cushman & Wakefield | -11 |
Cresa Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cresa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cresa Customer Loyalty vs. Competitors
Compared to its competitors, Cresa's Customer Loyalty score is rated right above Cassidy Turley, and is preceded by Colliers International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cushman & Wakefield | 78% |
| Movoto | 73% |
| CBRE | 72% |
| Colliers International | 65% |
| Cresa | 55% |
| Cassidy Turley | N/A |
| Keyser | N/A |
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Cresa Product Quality
4.5/5
Cresa has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Cresa Product Information
Cresa’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://cresa.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Cresa Product Quality vs. Competitors
Compared to its competitors, Cresa's Product Quality score is rated right above Colliers International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cresa | 4.5/5 |
| Colliers International | 3.9/5 |
| CBRE | 3.6/5 |
| Movoto | 3.5/5 |
| Cushman & Wakefield | 3.1/5 |
| Cassidy Turley | N/A |
| Keyser | N/A |
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Cresa Pricing
Cresa ROI & Value For Money
2.5/5
Cresa has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Cresa Pricing vs. Competitors
Compared to its competitors, Cresa's ROI score is rated right above Cassidy Turley, and is preceded by Movoto.
| COMPANY | Pricing Score | |
|---|---|---|
| Colliers International | 3.9/5 |
| CBRE | 3.5/5 |
| Cushman & Wakefield | 3.1/5 |
| Movoto | 3/5 |
| Cresa | 2.5/5 |
| Cassidy Turley | N/A |
| Keyser | N/A |
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Cresa Customer Satisfaction (CSAT)
Cresa Customer Satisfaction (CSAT) Score
100 / 100
Cresa has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cresa Customer Satisfaction vs. Competitors
Compared to its competitors, Cresa's Customer Satisfaction score is rated right above Colliers International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cresa | 100% |
| Colliers International | 78% |
| CBRE | 67% |
| Movoto | 60% |
| Cushman & Wakefield | 52% |
| Cassidy Turley | 0% |
| Keyser | 0% |
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Cresa Customer Service
3.7/5
Cresa has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cresa's Customer Service
Address
200 State Street, 13th Floor, Boston, MA United States of America
Website
http://cresa.com
Phone Number
4153941048
Cresa Customer Service vs. Competitors
Compared to its competitors, Cresa's Customer Service score is rated right above Cushman & Wakefield, and is preceded by CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colliers International | 4/5 |
| CBRE | 3.7/5 |
| Cresa | 3.7/5 |
| Cushman & Wakefield | 3.2/5 |
| Movoto | 2.8/5 |
| Cassidy Turley | N/A |
| Keyser | N/A |
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Cresa as an Employer
4.2/5
Cresa has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cresa scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Cresa would recommend the brand to a friend. ENPS measures how likely Cresa employees would recommend working at Cresa to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
