20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Colliers International
Marketing or Exec? Claim Your Free Account
About Colliers International's Brand
Colliers International is the leader in global real estate services, defined by their spirit of enterprise. Among its major competitors, Colliers International is ranked in 3rd place for NPS while Roland Berger is 1st, and Hines is 2nd.Their current market cap is $4.22B
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Colliers International CMO
Crissy Nolen
Crissy Nolen serves as the Chief Marketing Officer | Houston & Austin of Colliers International. Crissy started at Colliers International in October of 2017. Crissy currently resides in the Houston, Texas Area.
Colliers International Ranking
- #1 / 4 of its competitors
Colliers International NPS
Colliers International's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Colliers International's customers would recommend using the product based on a scale of -100 to 100.
Colliers International Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Colliers International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 16 | Mar 2023 | 16 |
May 2023 27 | May 2023 | 27 |
Jun 2023 22 | Jun 2023 | 22 |
Jul 2023 27 | Jul 2023 | 27 |
Sep 2023 24 | Sep 2023 | 24 |
Oct 2023 22 | Oct 2023 | 22 |
Apr 2024 18 | Apr 2024 | 18 |
Jun 2024 23 | Jun 2024 | 23 |
Oct 2024 25 | Oct 2024 | 25 |
Jan 2025 26 | Jan 2025 | 26 |
Feb 2025 28 | Feb 2025 | 28 |
Sep 2025 21 | Sep 2025 | 21 |
How Other Brands Compare
Colliers International is ranked first for NPS among its competitors. JLL and CBRE come in second and third, with Cushman & Wakefield coming in at #4. Among those competitors, it is the third most valued company behind CBRE.
Colliers International |  CBRE |  JLL |  Cushman & Wakefield | |
| Global Ranking | #- | #267 | #443 | #514 |
| NPS | 20 | 15 | 19 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $4.22B | $24.40B | $9.43B | $3.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Colliers International NPS by Gender
Male customers rated Colliers International's NPS 84 points higher than Female customers.
Male
34
Colliers International's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-50
Colliers International's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Colliers International NPS by Ethnicity
Colliers International's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Other -50 | Other | -50 |
Colliers International NPS by Age
Colliers International's NPS was rated 50 points by customers ages 36-40 on Comparably.
Colliers International NPS by Usage
Colliers International's NPS was rated the highest by customers who have used Colliers International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
Colliers International NPS vs. Competitors
Compared to its competitors, Colliers International's NPS is rated right above JLL, and is preceded by Hines.
| COMPANY | NPS Score | |
|---|---|---|
 | Roland Berger | 67 |
 | Hines | 31 |
| Colliers International | 20 |
| JLL | 19 |
| CBRE | 15 |
 | Cresa | 0 |
| Cushman & Wakefield | -12 |
 | Healthcare Services Group | -35 |
Colliers International Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Colliers International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Colliers International Customer Loyalty Score by Gender
Female customers rated Colliers International's Customer Loyalty score 28% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Colliers International.
Male
50%
Yes
Female
78%
Yes
Colliers International Customer Loyalty Score by Ethnicity
Colliers International's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Colliers International.
33
out of 100
African American/Black
78
out of 100
Other
Colliers International Customer Loyalty Score by Age
Colliers International's Customer Loyalty score was rated 55% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Colliers International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
Colliers International Customer Loyalty Score by Usage
Colliers International's Customer Loyalty score was rated the highest by customers who have used Colliers International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Colliers International Customer Loyalty Score by Industry
Colliers International's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Colliers International Customer Loyalty vs. Competitors
Compared to its competitors, Colliers International's Customer Loyalty score is rated right above Cresa, and is preceded by Healthcare Services Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cushman & Wakefield | 76% |
| JLL | 74% |
| Roland Berger | 73% |
| CBRE | 72% |
| Hines | 69% |
| Healthcare Services Group | 69% |
| Colliers International | 65% |
| Cresa | 55% |
Unlock Colliers International Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Colliers International Customer Loyalty vs. Competitors data and gain insights into your customers today.
Colliers International Product Quality
3.9/5
Colliers International has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Colliers International's overall Product Quality score rated by its users and customers.
Colliers International Product Information
Colliers International’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Colliers International's product the highest.
- Company Size
- 10,000+ Employees
Industry
Commercial Real Estate
Real Estate
Quick Insights into Colliers International Product Quality
Colliers International's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Colliers International's Product Quality.
Ranked Colliers International Product Quality the Highest
Ranked Colliers International Product Quality the Lowest
Colliers International Product Quality Score by Gender
Female customers rated Colliers International's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Colliers International.
Male
3.7/5
Female
4.5/5
Colliers International Product Quality Score by Ethnicity
Colliers International's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Colliers International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Other 4.5 | Other | 4.5 |
Colliers International Product Quality Score by Age
Colliers International's Product Quality score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Colliers International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
Colliers International Product Quality Score by Usage
Colliers International's Product Quality score was rated the highest by customers who have used Colliers International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Colliers International Product Quality Score by Industry
Colliers International's Product Quality score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Colliers International Product Quality vs. Competitors
Compared to its competitors, Colliers International's Product Quality score is rated right above JLL, and is preceded by Hines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cresa | 4.5/5 |
| Roland Berger | 4/5 |
| Hines | 3.9/5 |
| Colliers International | 3.9/5 |
| JLL | 3.7/5 |
| CBRE | 3.6/5 |
| Cushman & Wakefield | 3.1/5 |
| Healthcare Services Group | 2.4/5 |
Unlock Colliers International Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Colliers International Product Quality vs. Competitors data and gain insights into your customers today.
Colliers International Pricing
Colliers International ROI & Value For Money
3.9/5
Colliers International has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Colliers International's overall ROI score rated by its users and customers.
Colliers International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Colliers International ROI
Colliers International's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Colliers International's ROI score.
Ranked Colliers International ROI the Highest
Ranked Colliers International ROI the Lowest
Colliers International ROI Score by Gender
Female customers rated Colliers International's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Colliers International.
Male
3.6/5
Female
3.7/5
Colliers International ROI Score by Ethnicity
Colliers International's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Colliers International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Other 3 | Other | 3 |
Colliers International ROI Score by Age
Colliers International's ROI score was rated 4.4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Colliers International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
Colliers International ROI Score by Usage
Colliers International's ROI score was rated the highest by customers who have used Colliers International's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Colliers International ROI Score by Industry
Colliers International's ROI score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Colliers International Pricing vs. Competitors
Compared to its competitors, Colliers International's ROI score is rated right above Roland Berger, and is preceded by Hines.
| COMPANY | Pricing Score | |
|---|---|---|
| Hines | 3.9/5 |
| Colliers International | 3.9/5 |
| Roland Berger | 3.9/5 |
| JLL | 3.6/5 |
| CBRE | 3.6/5 |
| Cushman & Wakefield | 3/5 |
| Cresa | 2.5/5 |
| Healthcare Services Group | 2.3/5 |
Unlock Colliers International ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Colliers International ROI vs. Competitors data and gain insights into your customers today.
Colliers International Customer Satisfaction (CSAT)
Colliers International Customer Satisfaction (CSAT) Score
78 / 100
Colliers International has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
28%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Colliers International Customer Satisfaction
Colliers International's Customer Satisfaction score was rated highest by Other customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Colliers International's Customer Satisfaction.
Ranked Colliers International Customer Satisfaction the Highest
Ranked Colliers International Customer Satisfaction the Lowest
Colliers International Customer Satisfaction Score by Gender
Male customers rated Colliers International's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Colliers International.
72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Colliers International Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Colliers International's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Colliers International.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Colliers International's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Colliers International.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Colliers International Customer Satisfaction Score by Age
Colliers International's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Colliers International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Colliers International Customer Satisfaction Score by Usage
Colliers International's Customer Satisfaction score was rated 33 points by customers who have used Colliers International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Colliers International Customer Satisfaction Score by Industry
Colliers International's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Colliers International Customer Satisfaction Score by Industry",
"text": "Colliers International's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Colliers International's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Colliers International Customer Satisfaction vs. Competitors
Compared to its competitors, Colliers International's Customer Satisfaction score is rated right above JLL, and is preceded by Hines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cresa | 100% |
| Roland Berger | 80% |
| Hines | 78% |
| Colliers International | 78% |
| JLL | 70% |
| CBRE | 67% |
| Cushman & Wakefield | 53% |
| Healthcare Services Group | 36% |
Unlock Colliers International Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Colliers International Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Colliers International Customer Service
4/5
Colliers International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Colliers International's overall Customer Service score rated by its users and customers.
About Colliers International's Customer Service
Address
1140 Bay Street, Suite 4000, Toronto, OH M5S 2B4
Website
http://www.colliers.com/en-us
Phone Number
1 416 960 9500
Colliers International's Social Links
Quick Insights into Colliers International Customer Service
Colliers International's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Colliers International's Customer Service score.
Ranked Colliers International Customer Service the Highest
Ranked Colliers International Customer Service the Lowest
Colliers International Customer Service Score by Gender
Female customers rated Colliers International's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Colliers International.
Male
3.8/5
Female
4.4/5
Colliers International Customer Service Score by Ethnicity
Colliers International's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Colliers International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Other 3.9 | Other | 3.9 |
Colliers International Customer Service Score by Age
Colliers International's Customer Service score was rated 4.4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Colliers International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
Colliers International Customer Service Score by Usage
Colliers International's Customer Service score was rated 4 stars by customers who have used Colliers International's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Colliers International Customer Service Score by Industry
Colliers International's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Colliers International Customer Service vs. Competitors
Compared to its competitors, Colliers International's Customer Service score is rated right above Roland Berger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colliers International | 4/5 |
| Roland Berger | 3.9/5 |
| Hines | 3.9/5 |
| CBRE | 3.7/5 |
| Cresa | 3.7/5 |
| JLL | 3.7/5 |
| Cushman & Wakefield | 3.1/5 |
| Healthcare Services Group | 2.3/5 |
Unlock Colliers International Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Colliers International Customer Service vs. Competitors data and gain insights into your customers today.
Colliers International as an Employer
4.2/5
Colliers International has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Colliers International scored a 20 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Colliers International would recommend the brand to a friend. ENPS measures how likely Colliers International employees would recommend working at Colliers International to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
