31
NPS
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Hines
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About Hines' Brand
Among its major competitors, Hines is ranked in 1st place for NPS while Colliers International is 2nd, and CBRE is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Hines Ranking
- #1 / 4 of its competitors
Hines NPS
Hines's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether Hines's customers would recommend using the product based on a scale of -100 to 100.
Hines Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
Hines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 31 | Aug 2023 | 31 |
Sep 2023 31 | Sep 2023 | 31 |
Jan 2024 30 | Jan 2024 | 30 |
Mar 2024 31 | Mar 2024 | 31 |
May 2024 30 | May 2024 | 30 |
Jul 2024 32 | Jul 2024 | 32 |
Aug 2024 33 | Aug 2024 | 33 |
Nov 2024 33 | Nov 2024 | 33 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 34 | Feb 2025 | 34 |
Apr 2025 31 | Apr 2025 | 31 |
Dec 2025 29 | Dec 2025 | 29 |
How Other Brands Compare
Hines is ranked first for NPS among its competitors. Colliers International and CBRE come in second and third, with Jones Lang LaSalle coming in at #4.
Hines |  CBRE |  Jones Lang LaSalle |  Colliers International | |
| Global Ranking | #- | #267 | #- | #- |
| NPS | 31 | 17 | - | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $24.40B | $7.28B | $4.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hines NPS by Gender
Female customers rated Hines's NPS 32 points higher than Male customers.
Male
17
Hines's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
49
Hines's NPS was rated 49 by Female customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Hines NPS by Ethnicity
Hines's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Other 67 | Other | 67 |
Hines NPS by Age
Hines's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Hines NPS by Usage
Hines's NPS was rated the highest by customers who have used Hines's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 71 | Less than 1 Year | 71 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 50 | Over 10 Years | 50 |
Hines NPS vs. Competitors
Compared to its competitors, Hines's NPS is rated right above Colliers International.
| COMPANY | NPS Score | |
|---|---|---|
| Hines | 31 |
| Colliers International | 20 |
| CBRE | 17 |
Hines Customer Reviews
Out of the 4 Hines customer reviews 4 were positive and 0 were constructive. Hines customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hines Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Hines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hines Customer Loyalty Score by Gender
Male customers rated Hines's Customer Loyalty score 4% higher than Female customers.
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Male
70%
Yes
Female
66%
Yes
Hines Customer Loyalty Score by Ethnicity
Hines's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
100
out of 100
Other
Hines Customer Loyalty Score by Age
Hines's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 55% | 31-35 | 55% |
Hines Customer Loyalty Score by Usage
Hines's Customer Loyalty score was rated the highest by customers who have used Hines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hines Customer Loyalty Score by Industry
Hines's Customer Loyalty score was rated 70% by Real Estate industry customers.
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Hines Customer Loyalty vs. Competitors
Compared to its competitors, Hines's Customer Loyalty score is rated right above Colliers International, and is preceded by CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CBRE | 72% |
| Hines | 69% |
| Colliers International | 65% |
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Hines Product Quality
3.9/5
Hines has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Hines Product Information
Hines’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Hines's product the highest.
- Website
- https://www.hines.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Quick Insights into Hines Product Quality
Hines's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers who have used Hines's products/services for 5 to 10 Years.
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Ranked Hines Product Quality the Highest
Ranked Hines Product Quality the Lowest
Hines Product Quality Score by Gender
Female customers rated Hines's Product Quality score 0.9 stars higher than Male customers.
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Male
3.1/5
Female
4/5
Hines Product Quality Score by Ethnicity
Hines's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 4.3 | Other | 4.3 |
Hines Product Quality Score by Age
Hines's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 4.5 | 31-35 | 4.5 |
Hines Product Quality Score by Usage
Hines's Product Quality score was rated the highest by customers who have used Hines's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hines Product Quality Score by Industry
Hines's Product Quality score was rated 5 stars by Real Estate industry customers.
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Hines Product Quality vs. Competitors
Compared to its competitors, Hines's Product Quality score is rated right above Colliers International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hines | 3.9/5 |
| Colliers International | 3.9/5 |
| CBRE | 3.6/5 |
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Hines Pricing
Hines ROI & Value For Money
3.9/5
Hines has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Hines Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Quick Insights into Hines ROI
Hines's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers who have used Hines's products/services for 5 to 10 Years.
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Ranked Hines ROI the Highest
Ranked Hines ROI the Lowest
Hines ROI Score by Gender
Female customers rated Hines's ROI score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
Hines ROI Score by Ethnicity
Hines's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 4.1 | Other | 4.1 |
Hines ROI Score by Age
Hines's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.4 | 31-35 | 4.4 |
Hines ROI Score by Usage
Hines's ROI score was rated the highest by customers who have used Hines's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hines ROI Score by Industry
Hines's ROI score was rated 4.8 stars by Real Estate industry customers.
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Hines Pricing vs. Competitors
Compared to its competitors, Hines's ROI score is rated right above Colliers International.
| COMPANY | Pricing Score | |
|---|---|---|
| Hines | 3.9/5 |
| Colliers International | 3.9/5 |
| CBRE | 3.5/5 |
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Hines Customer Satisfaction (CSAT)
Hines Customer Satisfaction (CSAT) Score
78 / 100
Hines has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
41%
Satisfied
37%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hines Customer Satisfaction
Hines's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Hines's products/services for 5 to 10 Years.
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Ranked Hines Customer Satisfaction the Highest
Ranked Hines Customer Satisfaction the Lowest
Hines Customer Satisfaction Score by Gender
Female customers rated Hines's Customer Satisfaction score 19 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
86 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 72% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Hines Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hines' Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
13%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%
CSAT according to Other
Hines' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hines Customer Satisfaction Score by Age
Hines's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% |
Hines Customer Satisfaction Score by Usage
Hines's Customer Satisfaction score was rated the highest by customers who have used Hines's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hines Customer Satisfaction vs. Competitors
Compared to its competitors, Hines's Customer Satisfaction score is rated right above Colliers International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hines | 78% |
| Colliers International | 78% |
| CBRE | 67% |
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Hines Customer Service
3.9/5
Hines has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Hines's Customer Service
Address
Houston, TX 77056
Website
https://www.hines.com
Phone Number
17136343808
Quick Insights into Hines Customer Service
Hines's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by customers who have used Hines's products/services for 5 to 10 Years.
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Ranked Hines Customer Service the Highest
Ranked Hines Customer Service the Lowest
Hines Customer Service Score by Gender
Female customers rated Hines's Customer Service score 0.5 stars higher than Male customers.
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Male
3.4/5
Female
3.9/5
Hines Customer Service Score by Ethnicity
Hines's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 4.1 | Other | 4.1 |
Hines Customer Service Score by Age
Hines's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.7 | 31-35 | 4.7 |
Hines Customer Service Score by Usage
Hines's Customer Service score was rated the highest by customers who have used Hines's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hines Customer Service Score by Industry
Hines's Customer Service score was rated 4.8 stars by Real Estate industry customers.
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Hines Customer Service vs. Competitors
Compared to its competitors, Hines's Customer Service score is rated right above CBRE, and is preceded by Colliers International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colliers International | 4/5 |
| Hines | 3.9/5 |
| CBRE | 3.7/5 |
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Hines as an Employer
4.5/5
Hines has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hines scored a 31 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Hines would recommend the brand to a friend. ENPS measures how likely Hines employees would recommend working at Hines to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
