67
NPS
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Roland Berger
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About Roland Berger's Brand
Roland Berger, founded in 1967, is one of the world's leading strategy consultancies with successful operations in all major international markets. We advise international industry and service enterprises as well as public institutions and cover every strategic topic that is decisive for our clients' success. Among its major competitors, Roland Berger is ranked in 1st place for NPS while McKinsey & Company is 2nd, and Bain & Company is 3rd.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Roland Berger Ranking
- #1 / 4 of its competitors
Roland Berger NPS
Roland Berger's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Roland Berger's customers would recommend using the product based on a scale of -100 to 100.
Roland Berger Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Roland Berger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Dec 2023 60 | Dec 2023 | 60 |
Jul 2024 66 | Jul 2024 | 66 |
How Other Brands Compare
Roland Berger is ranked first for NPS among its competitors. McKinsey & Company and A.T. Kearney come in second and third, with Boston Consulting Group coming in at #4.
Roland Berger |  McKinsey & Company |  Boston Consulting Group |  A.T. Kearney | |
| Global Ranking | #- | #400 | #506 | #- |
| NPS | 67 | 20 | -19 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $244.24M | - | $1.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roland Berger NPS vs. Competitors
Compared to its competitors, Roland Berger's NPS is rated right above McKinsey & Company.
| COMPANY | NPS Score | |
|---|---|---|
| Roland Berger | 67 |
| McKinsey & Company | 20 |
 | Bain & Company | 15 |
| A.T. Kearney | 15 |
| Boston Consulting Group | -19 |
Roland Berger Customer Reviews
Out of the 2 Roland Berger customer reviews 2 were positive and 0 were constructive. Roland Berger customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Roland Berger Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Roland Berger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Roland Berger Customer Loyalty vs. Competitors
Compared to its competitors, Roland Berger's Customer Loyalty score is rated right above Boston Consulting Group, and is preceded by McKinsey & Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bain & Company | 76% |
| A.T. Kearney | 75% |
| McKinsey & Company | 74% |
| Roland Berger | 73% |
| Boston Consulting Group | 62% |
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Roland Berger Product Quality
4/5
Roland Berger has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Roland Berger Product Information
Roland Berger’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.rolandberger.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Roland Berger Product Quality vs. Competitors
Compared to its competitors, Roland Berger's Product Quality score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| Roland Berger | 4/5 |
| McKinsey & Company | 4/5 |
| A.T. Kearney | 3.7/5 |
| Boston Consulting Group | 3.3/5 |
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Roland Berger Pricing
Roland Berger ROI & Value For Money
3.9/5
Roland Berger has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Roland Berger Pricing vs. Competitors
Compared to its competitors, Roland Berger's ROI score is rated right above Bain & Company, and is preceded by A.T. Kearney.
| COMPANY | Pricing Score | |
|---|---|---|
| A.T. Kearney | 3.9/5 |
| Roland Berger | 3.9/5 |
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| Boston Consulting Group | 3.2/5 |
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Roland Berger Customer Satisfaction (CSAT)
Roland Berger Customer Satisfaction (CSAT) Score
80 / 100
Roland Berger has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roland Berger Customer Satisfaction vs. Competitors
Compared to its competitors, Roland Berger's Customer Satisfaction score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bain & Company | 82% |
| Roland Berger | 80% |
| McKinsey & Company | 78% |
| A.T. Kearney | 70% |
| Boston Consulting Group | 57% |
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Roland Berger Customer Service
3.9/5
Roland Berger has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Roland Berger's Customer Service
Address
1 Sederanger, Munich 80538 Germany
Website
https://www.rolandberger.com
Phone Number
+49-89-9230-0
Roland Berger's Social Links
Roland Berger Customer Service vs. Competitors
Compared to its competitors, Roland Berger's Customer Service score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Roland Berger | 3.9/5 |
| McKinsey & Company | 3.9/5 |
| A.T. Kearney | 3.8/5 |
| Boston Consulting Group | 3.2/5 |
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Roland Berger as an Employer
Consumer vs. Employees
Roland Berger scored a 67 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Roland Berger would recommend the brand to a friend. ENPS measures how likely Roland Berger employees would recommend working at Roland Berger to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
