15
NPS
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A.T. Kearney
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About A.T. Kearney's Brand
AT Kearney provides management consulting services for businesses, governments, and institutions. Among its major competitors, A.T. Kearney is ranked in 8th place for NPS while Booz Allen Hamilton is 1st, and Deloitte (US) is 2nd.Their current valuation is $1.04B
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
A.T. Kearney CMO
Abby Klanecky
Abby Klanecky serves as the Chief Marketing Officer of A.T. Kearney. Abby started at A.T. Kearney in July of 2017. Abby is currently based in the Charlotte, North Carolina Area.
A.T. Kearney Ranking
- #4 / 4 of its competitors
A.T. Kearney NPS
A.T. Kearney's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether A.T. Kearney's customers would recommend using the product based on a scale of -100 to 100.
A.T. Kearney Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
A.T. Kearney NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 10 | Apr 2022 | 10 |
May 2022 15 | May 2022 | 15 |
Aug 2022 14 | Aug 2022 | 14 |
Sep 2022 12 | Sep 2022 | 12 |
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 15 | Dec 2022 | 15 |
Jun 2023 18 | Jun 2023 | 18 |
Oct 2023 14 | Oct 2023 | 14 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 16 | Apr 2024 | 16 |
Feb 2025 15 | Feb 2025 | 15 |
How Other Brands Compare
A.T. Kearney is ranked #4 for NPS among its competitors. Deloitte (US) and PwC come in first and second, with Accenture coming in at third. Among those competitors, it is the third most valued company behind Accenture.
A.T. Kearney |  Accenture |  Deloitte (US) |  PwC | |
| Global Ranking | #- | #124 | #154 | #184 |
| NPS | 15 | 20 | 27 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.04B | $168.12B | $4.87B | $129.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A.T. Kearney NPS by Gender
Male customers rated A.T. Kearney's NPS 66 points higher than Female customers.
Male
100
A.T. Kearney's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
34
A.T. Kearney's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
A.T. Kearney NPS by Ethnicity
A.T. Kearney's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
A.T. Kearney NPS by Usage
A.T. Kearney's NPS was rated 0 points by customers who have used A.T. Kearney's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
A.T. Kearney NPS vs. Competitors
Compared to its competitors, A.T. Kearney's NPS is rated right above Kaiser Associates, and is preceded by Bain & Company.
| COMPANY | NPS Score | |
|---|---|---|
 | Booz Allen Hamilton | 37 |
| Deloitte (US) | 27 |
| PwC | 25 |
 | Ernst & Young (EY) | 21 |
 | McKinsey & Company | 20 |
| Accenture | 20 |
 | Bain & Company | 15 |
| A.T. Kearney | 15 |
 | Kaiser Associates | N/A |
 | Boston Consulting Group | -19 |
A.T. Kearney Customer Reviews
Out of the 2 A.T. Kearney customer reviews 2 were positive and 0 were constructive. A.T. Kearney customer reviews reflect that all customers have a favorable experience using the products/services of the company.
A.T. Kearney Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of A.T. Kearney users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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A.T. Kearney Customer Loyalty Score by Gender
Female customers rated A.T. Kearney's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
A.T. Kearney Customer Loyalty Score by Ethnicity
A.T. Kearney's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
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70
out of 100
Other
A.T. Kearney Customer Loyalty Score by Usage
A.T. Kearney's Customer Loyalty score was rated 70% by customers who have used A.T. Kearney's products/services for Less than 1 Year.
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A.T. Kearney Customer Loyalty Score by Industry
A.T. Kearney's Customer Loyalty score was rated 40% by Accounting industry customers.
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A.T. Kearney Customer Loyalty vs. Competitors
Compared to its competitors, A.T. Kearney's Customer Loyalty score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ernst & Young (EY) | 76% |
| Bain & Company | 76% |
| A.T. Kearney | 75% |
| McKinsey & Company | 74% |
| Booz Allen Hamilton | 73% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| PwC | 68% |
| Boston Consulting Group | 62% |
| Kaiser Associates | N/A |
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A.T. Kearney Product Quality
3.7/5
A.T. Kearney has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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A.T. Kearney Product Information
A.T. Kearney’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated A.T. Kearney's product the highest.
- Website
- https://www.atkearney.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into A.T. Kearney Product Quality
A.T. Kearney's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked A.T. Kearney Product Quality the Highest
Ranked A.T. Kearney Product Quality the Lowest
A.T. Kearney Product Quality Score by Gender
Female customers rated A.T. Kearney's Product Quality score 0.5 stars higher than Male customers.
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Male
3.8/5
Female
4.3/5
A.T. Kearney Product Quality Score by Ethnicity
A.T. Kearney's Product Quality score was rated 3.1 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
A.T. Kearney Product Quality Score by Usage
A.T. Kearney's Product Quality score was rated 3.5 stars by customers who have used A.T. Kearney's products/services for Less than 1 Year.
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A.T. Kearney Product Quality Score by Industry
A.T. Kearney's Product Quality score was rated 2 stars by Accounting industry customers.
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A.T. Kearney Product Quality vs. Competitors
Compared to its competitors, A.T. Kearney's Product Quality score is rated right above Boston Consulting Group, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| McKinsey & Company | 4/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| Ernst & Young (EY) | 3.9/5 |
| PwC | 3.8/5 |
| Accenture | 3.7/5 |
| A.T. Kearney | 3.7/5 |
| Boston Consulting Group | 3.3/5 |
| Kaiser Associates | N/A |
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A.T. Kearney Pricing
A.T. Kearney ROI & Value For Money
3.9/5
A.T. Kearney has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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A.T. Kearney Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into A.T. Kearney ROI
A.T. Kearney's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked A.T. Kearney ROI the Highest
Ranked A.T. Kearney ROI the Lowest
A.T. Kearney ROI Score by Gender
Male customers rated A.T. Kearney's ROI score 0.8 stars higher than Female customers.
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Male
4.6/5
Female
3.8/5
A.T. Kearney ROI Score by Ethnicity
A.T. Kearney's ROI score was rated 4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of A.T. Kearney.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4 | Other | 4 |
A.T. Kearney ROI Score by Usage
A.T. Kearney's ROI score was rated 3.6 stars by customers who have used A.T. Kearney's products/services for Less than 1 Year.
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A.T. Kearney ROI Score by Industry
A.T. Kearney's ROI score was rated 4 stars by Accounting industry customers.
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A.T. Kearney Pricing vs. Competitors
Compared to its competitors, A.T. Kearney's ROI score is rated right above Deloitte (US), and is preceded by Booz Allen Hamilton.
| COMPANY | Pricing Score | |
|---|---|---|
| Booz Allen Hamilton | 3.9/5 |
| A.T. Kearney | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| Bain & Company | 3.9/5 |
| Ernst & Young (EY) | 3.8/5 |
| McKinsey & Company | 3.8/5 |
| PwC | 3.7/5 |
| Accenture | 3.6/5 |
| Boston Consulting Group | 3.2/5 |
| Kaiser Associates | N/A |
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A.T. Kearney Customer Satisfaction (CSAT)
A.T. Kearney Customer Satisfaction (CSAT) Score
70 / 100
A.T. Kearney has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A.T. Kearney Customer Satisfaction
A.T. Kearney's Customer Satisfaction score was rated highest by Female customers.
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Ranked A.T. Kearney Customer Satisfaction the Highest
A.T. Kearney Customer Satisfaction Score by Gender
A.T. Kearney's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
A.T. Kearney Customer Satisfaction Score by Ethnicity
CSAT according to Other
A.T. Kearney's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
A.T. Kearney Customer Satisfaction Score by Usage
A.T. Kearney's Customer Satisfaction score was rated 67 points by customers who have used A.T. Kearney's products/services for Less than 1 Year.
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A.T. Kearney Customer Satisfaction Score by Industry
A.T. Kearney's Customer Satisfaction score was rated 34 points by Accounting industry customers.
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}A.T. Kearney Customer Satisfaction vs. Competitors
Compared to its competitors, A.T. Kearney's Customer Satisfaction score is rated right above PwC, and is preceded by Booz Allen Hamilton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Accenture | 75% |
| Ernst & Young (EY) | 74% |
| Deloitte (US) | 73% |
| Booz Allen Hamilton | 71% |
| A.T. Kearney | 70% |
| PwC | 60% |
| Boston Consulting Group | 57% |
| Kaiser Associates | 0% |
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A.T. Kearney Customer Service
3.8/5
A.T. Kearney has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About A.T. Kearney's Customer Service
Address
227 West Monroe Street, Chicago, IL 60606
Website
https://www.atkearney.com
Phone Number
(312) 648-0111
Quick Insights into A.T. Kearney Customer Service
A.T. Kearney's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked A.T. Kearney Customer Service the Highest
Ranked A.T. Kearney Customer Service the Lowest
A.T. Kearney Customer Service Score by Gender
Male customers rated A.T. Kearney's Customer Service score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
A.T. Kearney Customer Service Score by Ethnicity
A.T. Kearney's Customer Service score was rated 4 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4 | Other | 4 |
A.T. Kearney Customer Service Score by Usage
A.T. Kearney's Customer Service score was rated 3 stars by customers who have used A.T. Kearney's products/services for Less than 1 Year.
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A.T. Kearney Customer Service Score by Industry
A.T. Kearney's Customer Service score was rated 3.1 stars by Accounting industry customers.
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A.T. Kearney Customer Service vs. Competitors
Compared to its competitors, A.T. Kearney's Customer Service score is rated right above Boston Consulting Group, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Ernst & Young (EY) | 4/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| PwC | 3.9/5 |
| McKinsey & Company | 3.9/5 |
| Accenture | 3.8/5 |
| A.T. Kearney | 3.8/5 |
| Boston Consulting Group | 3.2/5 |
| Kaiser Associates | N/A |
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A.T. Kearney as an Employer
4.1/5
A.T. Kearney has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
A.T. Kearney scored a 15 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of A.T. Kearney would recommend the brand to a friend. ENPS measures how likely A.T. Kearney employees would recommend working at A.T. Kearney to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 33% | Promoters |
|---|---|
| 26% | Passive |
| 41% | Detractors |
