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Booz Allen Hamilton is

Ranked

#62

Business and Consumer Services Brands

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Booz Allen Hamilton

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Booz Allen Hamilton

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Booz Allen Hamilton is ranked #62 in Business and Consumer Services Brands

About Booz Allen Hamilton's Brand

Our mission is simple: make the world a better place. Can we really change the world? Together we can. And at Booz Allen, you will. Booz Allen Hamilton’s brand is ranked #449 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Booz Allen Hamilton. When compared to other organizations within the Business and Consumer Services industry, Booz Allen Hamilton is ranked #62. Among its major competitors, Booz Allen Hamilton is ranked in 1st place for NPS while ManTech is 2nd, and Deloitte (US) is 3rd. Overall, Booz Allen Hamilton has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.09B

Brand at a Glance

73%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Booz Allen Hamilton Ranking

Booz Allen Hamilton NPS

Booz Allen Hamilton's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether Booz Allen Hamilton's customers would recommend using the product based on a scale of -100 to 100.

Booz Allen Hamilton Overall NPS

NPS

59%	Promoters
19%	Passives
22%	Detractors

Booz Allen Hamilton NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 41	Dec 2023	41
Jan 2024 39	Jan 2024	39
Feb 2024 37	Feb 2024	37
Apr 2024 36	Apr 2024	36
May 2024 36	May 2024	36
Jun 2024 38	Jun 2024	38
Jul 2024 38	Jul 2024	38
Aug 2024 39	Aug 2024	39
Nov 2024 39	Nov 2024	39
Dec 2024 37	Dec 2024	37
Feb 2025 38	Feb 2025	38
Mar 2025 36	Mar 2025	36

How Other Brands Compare

Booz Allen Hamilton is ranked first for NPS among its competitors. Deloitte (US) and Accenture come in second and third, with Paychex coming in at #4. Among those competitors, it is the third most valued company behind Accenture.

	Booz Allen Hamilton	Accenture	Deloitte (US)	Paychex
Global Ranking	#449	#124	#154	#195
NPS	37	20	27	-14
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$11.09B	$168.12B	$4.87B	$35.62B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Booz Allen Hamilton NPS by Gender

Male customers rated Booz Allen Hamilton's NPS 8 points higher than Female customers.

Male

Booz Allen Hamilton's NPS was rated 51 by Male customers on Comparably.

61%

Promoters

29%

Passives

10%

Detractors

Female

Booz Allen Hamilton's NPS was rated 43 by Female customers on Comparably.

57%

Promoters

29%

Passives

14%

Detractors

Booz Allen Hamilton NPS by Ethnicity

Booz Allen Hamilton's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 49	Caucasian	49
African American/Black 83	African American/Black	83
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 0	Other	0

Booz Allen Hamilton NPS by Age

Booz Allen Hamilton's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

26-30

80%

20%

36-40

50%

25%

41-45

50%

33%

17%

46-50

75%

25%

51-55

57%

29%

14%

56-60

33%

34%

33%

Booz Allen Hamilton NPS by Usage

Booz Allen Hamilton's NPS was rated the highest by customers who have used Booz Allen Hamilton's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 49	Less than 1 Year	49
1 to 2 Years -1	1 to 2 Years	-1
2 to 5 Years 58	2 to 5 Years	58
5 to 10 Years 45	5 to 10 Years	45
Over 10 Years 50	Over 10 Years	50

Booz Allen Hamilton NPS vs. Competitors

Compared to its competitors, Booz Allen Hamilton's NPS is rated right above ManTech.

COMPANY		NPS Score
	Booz Allen Hamilton	37
	ManTech	34
	Deloitte (US)	27
	Accenture	20
	Bain & Company	15
	KEYW Corporation	N/A
	Paychex	-14

Booz Allen Hamilton NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Booz Allen Hamilton's NPS is rated right above Visa.

COMPANY		NPS Score
	Booz Allen Hamilton	37
	Visa	32
	Bloomberg	30
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	0
	T-Mobile	-4
	Allstate	-31

Booz Allen Hamilton Customer Reviews

Out of the 8 Booz Allen Hamilton customer reviews 8 were positive and 0 were constructive. Booz Allen Hamilton customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Booz Allen Hamilton Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Booz Allen Hamilton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Booz Allen Hamilton Customer Loyalty Score by Gender

Female customers rated Booz Allen Hamilton's Customer Loyalty score 15% higher than Male customers.

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Male

79%

Yes

Female

94%

Yes

Booz Allen Hamilton Customer Loyalty Score by Ethnicity

Booz Allen Hamilton's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Booz Allen Hamilton Customer Loyalty Score by Age

Booz Allen Hamilton's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 82%	26-30	82%
36-40 100%	36-40	100%
41-45 85%	41-45	85%
46-50 100%	46-50	100%
51-55 87%	51-55	87%
56-60 70%	56-60	70%

Booz Allen Hamilton Customer Loyalty Score by Usage

Booz Allen Hamilton's Customer Loyalty score was rated the highest by customers who have used Booz Allen Hamilton's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	70%
1 to 2 Years	61%
2 to 5 Years	85%
5 to 10 Years	90%
Over 10 Years	89%

Booz Allen Hamilton Customer Loyalty Score by Industry

Booz Allen Hamilton's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	67%
Accounting	100%
Aerospace and Aviation	100%
Architecture and Planning	70%
Military and Defense	100%

Booz Allen Hamilton Customer Loyalty vs. Competitors

Compared to its competitors, Booz Allen Hamilton's Customer Loyalty score is rated right above Deloitte (US), and is preceded by Paychex.

COMPANY		Customer Loyalty Score
	Bain & Company	76%
	Paychex	74%
	Booz Allen Hamilton	73%
	Deloitte (US)	72%
	Accenture	71%
	ManTech	69%
	KEYW Corporation	N/A

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Booz Allen Hamilton's Customer Loyalty score is rated right above Accenture, and is preceded by Allstate.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	76%
	FedEx	74%
	Allstate	74%
	Booz Allen Hamilton	73%
	Accenture	71%

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Booz Allen Hamilton Product Quality

3.9/5

Booz Allen Hamilton has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Booz Allen Hamilton Product Information

Booz Allen Hamilton’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Military and Defense industry rated Booz Allen Hamilton's product the highest. Reviewers from the Tech industry rated Booz Allen Hamilton the lowest at 3.5.

Website: http://www.boozallen.com

Company Size: 10,000+ Employees

Industry

Consulting

Quick Insights into Booz Allen Hamilton Product Quality

Booz Allen Hamilton's Product Quality score was rated highest by customers from the Military and Defense industry, and rated lowest by Other customers.

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Ranked Booz Allen Hamilton Product Quality the Highest

Military and Defense	5
46-50	4.7
African American/Black	4.4

Ranked Booz Allen Hamilton Product Quality the Lowest

18-25	3.2
1 to 2 Years	3.1
Other	3.1

Booz Allen Hamilton Product Quality Score by Gender

Female customers rated Booz Allen Hamilton's Product Quality score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

Booz Allen Hamilton Product Quality Score by Ethnicity

Booz Allen Hamilton's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 3.1	Other	3.1

Booz Allen Hamilton Product Quality Score by Age

Booz Allen Hamilton's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.2	18-25	3.2
26-30 4.1	26-30	4.1
36-40 4.5	36-40	4.5
41-45 4.6	41-45	4.6
46-50 4.7	46-50	4.7
51-55 3.8	51-55	3.8
56-60 3.8	56-60	3.8

Booz Allen Hamilton Product Quality Score by Usage

Booz Allen Hamilton's Product Quality score was rated the highest by customers who have used Booz Allen Hamilton's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	3.1
2 to 5 Years	4.2
5 to 10 Years	4.3
Over 10 Years	3.7

Booz Allen Hamilton Product Quality Score by Industry

Booz Allen Hamilton's Product Quality score was rated the highest by Military and Defense industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Accounting	4.5
Aerospace and Aviation	4.4
Architecture and Planning	3.5
Military and Defense	5

Booz Allen Hamilton Product Quality vs. Competitors

Compared to its competitors, Booz Allen Hamilton's Product Quality score is rated right above Accenture, and is preceded by Deloitte (US).

COMPANY		Product Quality Score
	Bain & Company	4.3/5
	Deloitte (US)	3.9/5
	Booz Allen Hamilton	3.9/5
	Accenture	3.7/5
	ManTech	3.2/5
	Paychex	2.8/5
	KEYW Corporation	N/A

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Booz Allen Hamilton's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Product Quality Score
	Visa	4.1/5
	Bloomberg	3.9/5
	Booz Allen Hamilton	3.9/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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Booz Allen Hamilton Pricing

Booz Allen Hamilton ROI & Value For Money

3.9/5

Booz Allen Hamilton has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Booz Allen Hamilton Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Military and Defense industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Booz Allen Hamilton.

Quick Insights into Booz Allen Hamilton ROI

Booz Allen Hamilton's ROI score was rated highest by customers who have used Booz Allen Hamilton's products/services for Less than 1 Year, and rated lowest by Other customers.

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Ranked Booz Allen Hamilton ROI the Highest

Less than 1 Year	4.7
African American/Black	4.6
26-30	4.5

Ranked Booz Allen Hamilton ROI the Lowest

Architecture and Planning	3.1
1 to 2 Years	3
Other	2.9

Booz Allen Hamilton ROI Score by Gender

Male customers rated Booz Allen Hamilton's ROI score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

Booz Allen Hamilton ROI Score by Ethnicity

Booz Allen Hamilton's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 2.9	Other	2.9

Booz Allen Hamilton ROI Score by Age

Booz Allen Hamilton's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.5	26-30	4.5
36-40 4.4	36-40	4.4
41-45 4.3	41-45	4.3
46-50 4.1	46-50	4.1
51-55 4	51-55	4
56-60 3.6	56-60	3.6

Booz Allen Hamilton ROI Score by Usage

Booz Allen Hamilton's ROI score was rated the highest by customers who have used Booz Allen Hamilton's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	3
2 to 5 Years	4.4
5 to 10 Years	3.9
Over 10 Years	3.6

Booz Allen Hamilton ROI Score by Industry

Booz Allen Hamilton's ROI score was rated the highest by Military and Defense industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.7
Accounting	4.1
Aerospace and Aviation	4.2
Architecture and Planning	3.1
Military and Defense	4.3

Booz Allen Hamilton Pricing vs. Competitors

Compared to its competitors, Booz Allen Hamilton's ROI score is rated right above Deloitte (US), and is preceded by ManTech.

COMPANY		Pricing Score
	ManTech	4/5
	Booz Allen Hamilton	3.9/5
	Deloitte (US)	3.9/5
	Bain & Company	3.9/5
	Accenture	3.6/5
	Paychex	2.7/5
	KEYW Corporation	N/A

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Booz Allen Hamilton's ROI score is rated right above Visa.

COMPANY		Pricing Score
	Booz Allen Hamilton	3.9/5
	Visa	3.9/5
	Bloomberg	3.9/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Booz Allen Hamilton Customer Satisfaction (CSAT)

Booz Allen Hamilton Customer Satisfaction (CSAT) Score

70 / 100

Booz Allen Hamilton has an overall Customer Satisfaction score of 70 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	30%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	4%
Very Dissatisfied	12%

Very Satisfied

40%

Satisfied

30%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Booz Allen Hamilton Customer Satisfaction

Booz Allen Hamilton's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 51-55.

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Ranked Booz Allen Hamilton Customer Satisfaction the Highest

36-40	100%
Accounting	100%
Caucasian	82%

Ranked Booz Allen Hamilton Customer Satisfaction the Lowest

Other	34%
Architecture and Planning	33%
51-55	28%

Booz Allen Hamilton Customer Satisfaction Score by Gender

Male customers rated Booz Allen Hamilton's Customer Satisfaction score 2 points higher than Female customers.

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71 / 100

Male

	Very Satisfied	47%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	23%
	Dissatisfied	0%
	Very Dissatisfied	6%

69 / 100

Female

	Very Satisfied	38%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	8%
	Very Dissatisfied	8%

Booz Allen Hamilton Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Booz Allen Hamilton's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.

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82 / 100

Very Satisfied	55%
Satisfied	27%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

55%

Satisfied

27%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Booz Allen Hamilton's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Booz Allen Hamilton's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Booz Allen Hamilton's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	16%
Very Dissatisfied	17%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

16%

Very Dissatisfied

17%

Booz Allen Hamilton Customer Satisfaction Score by Age

Booz Allen Hamilton's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

26-30

75%

36-40

100%

41-45

100%

46-50

100%

51-55

28%

Booz Allen Hamilton Customer Satisfaction Score by Usage

Booz Allen Hamilton's Customer Satisfaction score was rated the highest by customers who have used Booz Allen Hamilton's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	80
1 to 2 Years	67
2 to 5 Years	70
5 to 10 Years	75
Over 10 Years	43

Booz Allen Hamilton Customer Satisfaction Score by Industry

Booz Allen Hamilton's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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{
	"title": "Booz Allen Hamilton Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 40,
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			"score": 83,
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			"groupId": 538,
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Tech	40
Accounting	100
Aerospace and Aviation	83
Architecture and Planning	33
Military and Defense	100

Booz Allen Hamilton Customer Satisfaction vs. Competitors

Compared to its competitors, Booz Allen Hamilton's Customer Satisfaction score is rated right above Paychex, and is preceded by Deloitte (US).

COMPANY		Customer Satisfaction (CSAT) Score
	Bain & Company	82%
	Accenture	75%
	Deloitte (US)	73%
	Booz Allen Hamilton	71%
	Paychex	35%
	ManTech	0%
	KEYW Corporation	0%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Booz Allen Hamilton's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	Booz Allen Hamilton	71%
	FedEx	65%
	Verizon	54%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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Booz Allen Hamilton Customer Service

3.9/5

Booz Allen Hamilton has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Booz Allen Hamilton's Customer Service

Address

8283 Greensboro Drive, Mclean, VA 22102

Website

http://www.boozallen.com

Phone Number

+1-703-902-5000

Booz Allen Hamilton's Social Links

Quick Insights into Booz Allen Hamilton Customer Service

Booz Allen Hamilton's Customer Service score was rated highest by customers who have used Booz Allen Hamilton's products/services for Less than 1 Year, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Booz Allen Hamilton Customer Service the Highest

Less than 1 Year	4.8
Military and Defense	4.8
41-45	4.6

Ranked Booz Allen Hamilton Customer Service the Lowest

1 to 2 Years	3.1
Other	2.7
Architecture and Planning	2.1

Booz Allen Hamilton Customer Service Score by Gender

Male customers rated Booz Allen Hamilton's Customer Service score 0.4 stars higher than Female customers.

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Male

4.2/5

Female

3.8/5

Booz Allen Hamilton Customer Service Score by Ethnicity

Booz Allen Hamilton's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 2.7	Other	2.7

Booz Allen Hamilton Customer Service Score by Age

Booz Allen Hamilton's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 4.2	26-30	4.2
36-40 3.6	36-40	3.6
41-45 4.6	41-45	4.6
46-50 4.6	46-50	4.6
51-55 3.5	51-55	3.5
56-60 3.6	56-60	3.6

Booz Allen Hamilton Customer Service Score by Usage

Booz Allen Hamilton's Customer Service score was rated the highest by customers who have used Booz Allen Hamilton's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.8
1 to 2 Years	3.1
2 to 5 Years	4
5 to 10 Years	3.6
Over 10 Years	4.1

Booz Allen Hamilton Customer Service Score by Industry

Booz Allen Hamilton's Customer Service score was rated the highest by Military and Defense industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.8
Accounting	3.4
Aerospace and Aviation	4.2
Architecture and Planning	2.1
Military and Defense	4.8

Booz Allen Hamilton Customer Service vs. Competitors

Compared to its competitors, Booz Allen Hamilton's Customer Service score is rated right above ManTech, and is preceded by Deloitte (US).

COMPANY		Customer Service Score
	Bain & Company	4.1/5
	Deloitte (US)	3.9/5
	Booz Allen Hamilton	3.9/5
	ManTech	3.8/5
	Accenture	3.8/5
	Paychex	2.4/5
	KEYW Corporation	N/A

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Booz Allen Hamilton's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	Booz Allen Hamilton	3.9/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.4/5

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Booz Allen Hamilton as an Employer

4.2/5

Booz Allen Hamilton has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of Booz Allen Hamilton

Horacio Rozanski

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Booz Allen Hamilton scored a 37 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Booz Allen Hamilton would recommend the brand to a friend. ENPS measures how likely Booz Allen Hamilton employees would recommend working at Booz Allen Hamilton to a friend.

Net Promoter Score

NPS Score

59%	Promoters
19%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
24%	Passive
24%	Detractors

Global Ranking Snapshot

Booz Allen Hamilton is ranked #449 in the Global Top 100 Brands. It ranks just behind Southern Company and just ahead of CVENT.

RANK			INDUSTRY
447	Redfin	Glenn Kelman	Business and Consumer Services
448	Southern Company	Thomas Fanning	Energy and Manufacturing
449	Booz Allen Hamilton	Horacio Rozanski	Business and Consumer Services
450	CVENT	Reggie Aggarwal	Tech
451	Bonobos	Greg Scott	Retail
452	Globant	Martin Migoya	Tech
453	SAP Concur	Steve Singh	Tech

Business and Consumer Services Ranking Snapshot

Booz Allen Hamilton is ranked #62 in the Business and Consumer Services Industry. It ranks just behind Redfin and just ahead of Globant.

RANK		Location
60	Palo Alto Networks	Santa Clara, CA
61	Redfin	Seattle, WA
62	Booz Allen Hamilton	Mclean, VA
63	Globant	San Francisco, CA
64	SAP Concur	Bellevue, WA
65	SolarCity	San Mateo, CA
66	Vista	Waltham, MA