6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#61
Business and Consumer Services Brands
Brand Page
Redfin
Marketing or Exec? Claim Your Free Account
Redfin is ranked #61 in Business and Consumer Services Brands
Redfin is ranked #61 in Business and Consumer Services Brands
About Redfin's Brand
Redfin works to create a financial and investment community where its members are benefactors and beneficiaries of it. Redfin’s brand is ranked #447 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Redfin. When compared to other organizations within the Business and Consumer Services industry, Redfin is ranked #61. Among its major competitors, Redfin is ranked in 2nd place for NPS while Zillow is 1st, and Movoto is 3rd. Overall, Redfin has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $9.89B
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Redfin Ranking
- #447 in Global Best Brands
- #61 in Business and Consumer Services
- #2 / 4 of its competitors
Redfin NPS
Redfin's Net Promoter Score (NPS) is a 6 with 42% Promoters, 22% Passives, and 36% Detractors. Net Promoter Score tracks whether Redfin's customers would recommend using the product based on a scale of -100 to 100.
Redfin Overall NPS
| 42% | Promoters |
|---|---|
| 22% | Passives |
| 36% | Detractors |
Redfin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 5 | Dec 2023 | 5 |
Feb 2024 6 | Feb 2024 | 6 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 6 | May 2024 | 6 |
Jun 2024 6 | Jun 2024 | 6 |
Sep 2024 7 | Sep 2024 | 7 |
Nov 2024 5 | Nov 2024 | 5 |
Jan 2025 5 | Jan 2025 | 5 |
Mar 2025 7 | Mar 2025 | 7 |
Aug 2025 6 | Aug 2025 | 6 |
Sep 2025 6 | Sep 2025 | 6 |
Nov 2025 7 | Nov 2025 | 7 |
How Other Brands Compare
Redfin is ranked second for NPS among its competitors. Zillow and Movoto come in first and third, with Trulia coming in at #4. Among those competitors, it is the second most valued company behind Zillow.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Redfin NPS by Gender
Female customers rated Redfin's NPS 41 points higher than Male customers.
Male
4
Redfin's NPS was rated 4 by Male customers on Comparably.
42%
Promoters
20%
Passives
38%
Detractors
Female
45
Redfin's NPS was rated 45 by Female customers on Comparably.
59%
Promoters
27%
Passives
14%
Detractors
Redfin NPS by Ethnicity
Redfin's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 13 | African American/Black | 13 |
Asian or Pacific Islander 29 | Asian or Pacific Islander | 29 |
Other -17 | Other | -17 |
Redfin NPS by Age
Redfin's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Redfin NPS by Usage
Redfin's NPS was rated the highest by customers who have used Redfin's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -12 | Less than 1 Year | -12 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years -8 | 2 to 5 Years | -8 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 60 | Over 10 Years | 60 |
Redfin Customer Reviews
Out of the 8 Redfin customer reviews 7 were positive and 1 was constructive. Redfin customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Redfin Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Redfin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Redfin Customer Loyalty Score by Gender
Female customers rated Redfin's Customer Loyalty score 16% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Redfin.
Male
72%
Yes
Female
88%
Yes
Redfin Customer Loyalty Score by Ethnicity
Redfin's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Redfin.
72
out of 100
Caucasian
100
out of 100
Hispanic or Latino
61
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
70
out of 100
Other
Redfin Customer Loyalty Score by Age
Redfin's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Redfin.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
31-35 74% | 31-35 | 74% |
36-40 73% | 36-40 | 73% |
41-45 100% | 41-45 | 100% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
66+ 55% | 66+ | 55% |
Redfin Customer Loyalty Score by Usage
Redfin's Customer Loyalty score was rated the highest by customers who have used Redfin's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Redfin Customer Loyalty Score by Industry
Redfin's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Redfin Customer Loyalty vs. Competitors
Compared to its competitors, Redfin's Customer Loyalty score is rated right above Zillow.
Unlock Redfin Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Redfin's Customer Loyalty score is rated right above Allstate, and is preceded by Bloomberg.
Unlock Redfin Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Redfin Product Quality
3.6/5
Redfin has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Redfin's overall Product Quality score rated by its users and customers.
Redfin Product Information
Redfin’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Redfin's product the highest. Reviewers from the Accounting industry rated Redfin the lowest at 3.1.
- Website
- http://www.redfin.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Marketplaces
Real Estate
Quick Insights into Redfin Product Quality
Redfin's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Redfin's Product Quality.
Ranked Redfin Product Quality the Highest
Ranked Redfin Product Quality the Lowest
Redfin Product Quality Score by Gender
Female customers rated Redfin's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Redfin.
Male
3.4/5
Female
4.1/5
Redfin Product Quality Score by Ethnicity
Redfin's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Redfin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.1 | Other | 3.1 |
Redfin Product Quality Score by Age
Redfin's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Redfin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3 | 31-35 | 3 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.7 | 41-45 | 4.7 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.5 | 51-55 | 4.5 |
56-60 3.4 | 56-60 | 3.4 |
66+ 2.2 | 66+ | 2.2 |
Redfin Product Quality Score by Usage
Redfin's Product Quality score was rated the highest by customers who have used Redfin's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Redfin Product Quality Score by Industry
Redfin's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Redfin Product Quality vs. Competitors
Compared to its competitors, Redfin's Product Quality score is rated right above Movoto, and is preceded by Zillow.
Unlock Redfin Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Redfin's Product Quality score is rated right above FedEx, and is preceded by Accenture.
Unlock Redfin Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Redfin Pricing
Redfin ROI & Value For Money
3.5/5
Redfin has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Redfin's overall ROI score rated by its users and customers.
Redfin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Accounting industry think that they had the lowest ROI from Redfin.
Quick Insights into Redfin ROI
Redfin's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Redfin's ROI score.
Ranked Redfin ROI the Highest
Ranked Redfin ROI the Lowest
Redfin ROI Score by Gender
Female customers rated Redfin's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Redfin.
Male
3.6/5
Female
4/5
Redfin ROI Score by Ethnicity
Redfin's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Redfin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.1 | Other | 3.1 |
Redfin ROI Score by Age
Redfin's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Redfin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4 | 36-40 | 4 |
41-45 4 | 41-45 | 4 |
46-50 4 | 46-50 | 4 |
51-55 4.7 | 51-55 | 4.7 |
56-60 3.1 | 56-60 | 3.1 |
66+ 2.2 | 66+ | 2.2 |
Redfin ROI Score by Usage
Redfin's ROI score was rated the highest by customers who have used Redfin's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Redfin ROI Score by Industry
Redfin's ROI score was rated the highest by Legal industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Redfin Pricing vs. Competitors
Compared to its competitors, Redfin's ROI score is rated right above Movoto, and is preceded by Zillow.
Unlock Redfin ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Redfin ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Redfin's ROI score is rated right above FedEx, and is preceded by Accenture.
Unlock Redfin ROI vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Redfin ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Redfin Customer Satisfaction (CSAT)
Redfin Customer Satisfaction (CSAT) Score
62 / 100
Redfin has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
34%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Redfin Customer Satisfaction
Redfin's Customer Satisfaction score was rated highest by customers who have used Redfin's products/services for Over 10 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Redfin's Customer Satisfaction.
Ranked Redfin Customer Satisfaction the Highest
Ranked Redfin Customer Satisfaction the Lowest
Redfin Customer Satisfaction Score by Gender
Female customers rated Redfin's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Redfin.
61 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
72 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Redfin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Redfin's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Redfin.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Redfin's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Redfin.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Redfin's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Redfin.
72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Redfin's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Redfin.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Redfin's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Redfin.
60 / 100
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Redfin Customer Satisfaction Score by Age
Redfin's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Redfin.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 76% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 66+ | 50% |
Redfin Customer Satisfaction Score by Usage
Redfin's Customer Satisfaction score was rated the highest by customers who have used Redfin's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Redfin Customer Satisfaction Score by Industry
Redfin's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Redfin Customer Satisfaction Score by Industry",
"text": "Redfin's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Redfin's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Redfin's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Redfin Customer Satisfaction vs. Competitors
Compared to its competitors, Redfin's Customer Satisfaction score is rated right above Movoto.
Unlock Redfin Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Redfin's Customer Satisfaction score is rated right above Verizon, and is preceded by FedEx.
Unlock Redfin Customer Satisfaction vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Redfin Customer Service
3.6/5
Redfin has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Redfin's overall Customer Service score rated by its users and customers.
About Redfin's Customer Service
Address
Seattle, WA
Website
http://www.redfin.com/
Phone Number
877-973-3346
Quick Insights into Redfin Customer Service
Redfin's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Redfin's Customer Service score.
Ranked Redfin Customer Service the Highest
Ranked Redfin Customer Service the Lowest
Redfin Customer Service Score by Gender
Female customers rated Redfin's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Redfin.
Male
3.4/5
Female
4.1/5
Redfin Customer Service Score by Ethnicity
Redfin's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Redfin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.1 | Other | 3.1 |
Redfin Customer Service Score by Age
Redfin's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Redfin.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4 | 36-40 | 4 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4 | 46-50 | 4 |
51-55 4.7 | 51-55 | 4.7 |
56-60 3 | 56-60 | 3 |
66+ 2.4 | 66+ | 2.4 |
Redfin Customer Service Score by Usage
Redfin's Customer Service score was rated the highest by customers who have used Redfin's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Redfin Customer Service Score by Industry
Redfin's Customer Service score was rated the highest by Legal industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Redfin Customer Service vs. Competitors
Compared to its competitors, Redfin's Customer Service score is rated right above Zillow.
Unlock Redfin Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Redfin's Customer Service score is rated right above FedEx, and is preceded by Accenture.
Unlock Redfin Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Redfin Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Redfin as an Employer
4.8/5
Redfin has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Redfin scored a 6 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Redfin would recommend the brand to a friend. ENPS measures how likely Redfin employees would recommend working at Redfin to a friend.
Net Promoter Score
6
NPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 69% | Promoters |
|---|---|
| 19% | Passive |
| 12% | Detractors |
Global Ranking Snapshot
Redfin is ranked #447 in the Global Top 100 Brands. It ranks just behind Palo Alto Networks and just ahead of Southern Company .
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
445 |  | Jersey Mike's Subs |  | Peter Cancro | Retail |
446 |  | Palo Alto Networks |  | Nikesh Arora | Tech |
447 | | Redfin | | Glenn Kelman | Business and Consumer Services |
448 |  | Southern Company |  | Thomas Fanning | Energy and Manufacturing |
449 |  | Booz Allen Hamilton |  | Horacio Rozanski | Business and Consumer Services |
450 |  | CVENT |  | Reggie Aggarwal | Tech |
451 |  | Bonobos |  | Greg Scott | Retail |
Business and Consumer Services Ranking Snapshot
Redfin is ranked #61 in the Business and Consumer Services Industry. It ranks just behind Palo Alto Networks and just ahead of Booz Allen Hamilton.
| RANK | COMPANY | Location | |
|---|---|---|---|
59 |  | JLL | Chicago, IL |
60 | | Palo Alto Networks | Santa Clara, CA |
61 | | Redfin | Seattle, WA |
62 | | Booz Allen Hamilton | Mclean, VA |
63 |  | Globant | San Francisco, CA |
64 |  | SAP Concur | Bellevue, WA |
65 |  | SolarCity | San Mateo, CA |
