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Jersey Mike's Subs is

Ranked

#77

Retail Brands

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Jersey Mike's Subs

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Jersey Mike's Subs

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Jersey Mike's Subs is ranked #77 in Retail Brands

About Jersey Mike's Subs' Brand

It started back in 1956, in this actual storefront location and was originally called Mike's Subs. Jersey Mike's Subs’s brand is ranked #445 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jersey Mike's Subs. When compared to other organizations within the Retail industry, Jersey Mike's Subs is ranked #77.

Brand at a Glance

74%

Customer Loyalty

3.1/5

Product Quality

2.9/5

Pricing

2.8/5

Customer Service

Jersey Mike's Subs Ranking

^#445 in Global Best Brands
^#77 in Retail

Jersey Mike's Subs NPS

Jersey Mike's Subs's Net Promoter Score (NPS) is a -10 with 41% Promoters, 8% Passives, and 51% Detractors. Net Promoter Score tracks whether Jersey Mike's Subs's customers would recommend using the product based on a scale of -100 to 100.

Jersey Mike's Subs Overall NPS

-10

NPS

41%	Promoters
8%	Passives
51%	Detractors

Jersey Mike's Subs NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -10	Jan 2025	-10
Feb 2025 -10	Feb 2025	-10
Mar 2025 -10	Mar 2025	-10
Apr 2025 -10	Apr 2025	-10
May 2025 -10	May 2025	-10
Jul 2025 -12	Jul 2025	-12
Aug 2025 -12	Aug 2025	-12
Sep 2025 -10	Sep 2025	-10
Oct 2025 -10	Oct 2025	-10
Nov 2025 -10	Nov 2025	-10
Dec 2025 -10	Dec 2025	-10
Jan 2026 -10	Jan 2026	-10

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Jersey Mike's Subs NPS by Gender

Female customers rated Jersey Mike's Subs's NPS 12 points higher than Male customers.

Male

-27

Jersey Mike's Subs's NPS was rated -27 by Male customers on Comparably.

33%

Promoters

Passives

60%

Detractors

Female

-15

Jersey Mike's Subs's NPS was rated -15 by Female customers on Comparably.

42%

Promoters

Passives

57%

Detractors

Jersey Mike's Subs NPS by Ethnicity

Jersey Mike's Subs's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -22	Caucasian	-22
Hispanic or Latino -42	Hispanic or Latino	-42
African American/Black 0	African American/Black	0
Native American -100	Native American	-100
Other -47	Other	-47

Jersey Mike's Subs NPS by Age

Jersey Mike's Subs's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

29%

26-30

40%

60%

31-35

20%

80%

36-40

11%

22%

67%

41-45

11%

78%

46-50

25%

75%

51-55

42%

53%

56-60

24%

76%

61-65

50%

66+

41%

50%

Jersey Mike's Subs NPS by Usage

Jersey Mike's Subs's NPS was rated the highest by customers who have used Jersey Mike's Subs's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -44	Less than 1 Year	-44
1 to 2 Years -26	1 to 2 Years	-26
2 to 5 Years -45	2 to 5 Years	-45
5 to 10 Years -7	5 to 10 Years	-7
Over 10 Years 15	Over 10 Years	15

Jersey Mike's Subs NPS vs Companies in Retail

In the Retail industry, Jersey Mike's Subs's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	Jersey Mike's Subs	-10

Jersey Mike's Subs Customer Reviews

Out of the 33 Jersey Mike's Subs customer reviews 20 were positive and 13 were constructive. Jersey Mike's Subs customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Jersey Mike's Subs Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Jersey Mike's Subs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Jersey Mike's Subs Customer Loyalty Score by Gender

Female customers rated Jersey Mike's Subs's Customer Loyalty score 15% higher than Male customers.

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Male

68%

Yes

Female

83%

Yes

Jersey Mike's Subs Customer Loyalty Score by Ethnicity

Jersey Mike's Subs's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jersey Mike's Subs.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Native American

out of 100

Other

Jersey Mike's Subs Customer Loyalty Score by Age

Jersey Mike's Subs's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jersey Mike's Subs.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 74%	18-25	74%
26-30 82%	26-30	82%
31-35 64%	31-35	64%
36-40 40%	36-40	40%
41-45 60%	41-45	60%
46-50 63%	46-50	63%
51-55 76%	51-55	76%
56-60 78%	56-60	78%
61-65 85%	61-65	85%
66+ 78%	66+	78%

Jersey Mike's Subs Customer Loyalty Score by Usage

Jersey Mike's Subs's Customer Loyalty score was rated the highest by customers who have used Jersey Mike's Subs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	41%
1 to 2 Years	68%
2 to 5 Years	84%
5 to 10 Years	82%
Over 10 Years	84%

Jersey Mike's Subs Customer Loyalty Score by Industry

Jersey Mike's Subs's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	80%
Accounting	64%
Aerospace and Aviation	40%
Banking and Financial Services	89%
Beverage, Wine and Spirits	40%
Business and Consumer Services	89%
Construction	55%
Consulting	100%
Education	93%
Healthcare, Hospitals and Medicine	70%
Hospitality	100%
Legal	78%
Logistics and Supply Chain	70%
Manufacturing and Machinery	40%
Professional Services	100%
Real Estate	70%
Restaurants	80%
Retail	85%

Customer Loyalty for Other Retail Brands

In the Retail industry, Jersey Mike's Subs's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Jersey Mike's Subs	74%

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Jersey Mike's Subs Product Quality

3.1/5

Jersey Mike's Subs has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Jersey Mike's Subs Product Information

Jersey Mike's Subs’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Jersey Mike's Subs's product the highest. Reviewers from the Restaurants industry rated Jersey Mike's Subs the lowest at 3.2.

Website: http://jerseymikes.com

Company Size: 501-1,000 Employees

Industry

Food and Beverages

Quick Insights into Jersey Mike's Subs Product Quality

Jersey Mike's Subs's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Beverage, Wine and Spirits industry.

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Ranked Jersey Mike's Subs Product Quality the Highest

Consulting	4.5
26-30	4.1
5 to 10 Years	3.4

Ranked Jersey Mike's Subs Product Quality the Lowest

Hispanic or Latino	2
31-35	1.9
Beverage, Wine and Spirits	1.5

Jersey Mike's Subs Product Quality Score by Gender

Male customers rated Jersey Mike's Subs's Product Quality score 0.2 stars higher than Female customers.

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Male

3.1/5

Female

2.9/5

Jersey Mike's Subs Product Quality Score by Ethnicity

Jersey Mike's Subs's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 3.3	African American/Black	3.3
Native American 2.3	Native American	2.3
Other 2.4	Other	2.4

Jersey Mike's Subs Product Quality Score by Age

Jersey Mike's Subs's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.1	26-30	4.1
31-35 1.9	31-35	1.9
36-40 2.3	36-40	2.3
41-45 2.1	41-45	2.1
46-50 2.5	46-50	2.5
51-55 3.1	51-55	3.1
56-60 2.2	56-60	2.2
61-65 3.5	61-65	3.5
66+ 3.3	66+	3.3

Jersey Mike's Subs Product Quality Score by Usage

Jersey Mike's Subs's Product Quality score was rated the highest by customers who have used Jersey Mike's Subs's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.9
2 to 5 Years	2.6
5 to 10 Years	3.4
Over 10 Years	3.4

Jersey Mike's Subs Product Quality Score by Industry

Jersey Mike's Subs's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	2.7
Accounting	2.2
Aerospace and Aviation	1.5
Banking and Financial Services	3
Beverage, Wine and Spirits	1.5
Business and Consumer Services	2.7
Construction	3.4
Consulting	4.5
Education	3.6
Healthcare, Hospitals and Medicine	2.2
Hospitality	3.5
Legal	3.6
Logistics and Supply Chain	2.3
Manufacturing and Machinery	3.5
Professional Services	1.6
Real Estate	4
Restaurants	3.2
Retail	2.7

Product Quality for Other Retail Brands

In the Retail industry, Jersey Mike's Subs's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Jersey Mike's Subs	3.1/5

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Jersey Mike's Subs Pricing

Jersey Mike's Subs ROI & Value For Money

2.9/5

Jersey Mike's Subs has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Jersey Mike's Subs Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Beverage, Wine and Spirits industry think that they had the lowest ROI from Jersey Mike's Subs.

Quick Insights into Jersey Mike's Subs ROI

Jersey Mike's Subs's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Beverage, Wine and Spirits industry.

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Ranked Jersey Mike's Subs ROI the Highest

18-25	3.7
Real Estate	3.7
African American/Black	3.4

Ranked Jersey Mike's Subs ROI the Lowest

Native American	2
36-40	1.5
Beverage, Wine and Spirits	1.5

Jersey Mike's Subs ROI Score by Gender

Female customers rated Jersey Mike's Subs's ROI score 0.1 stars higher than Male customers.

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Male

2.8/5

Female

2.9/5

Jersey Mike's Subs ROI Score by Ethnicity

Jersey Mike's Subs's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 3.4	African American/Black	3.4
Native American 2	Native American	2
Other 2.3	Other	2.3

Jersey Mike's Subs ROI Score by Age

Jersey Mike's Subs's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 2.8	26-30	2.8
31-35 1.9	31-35	1.9
36-40 1.5	36-40	1.5
41-45 1.9	41-45	1.9
46-50 2.3	46-50	2.3
51-55 2.8	51-55	2.8
56-60 2.3	56-60	2.3
61-65 3.7	61-65	3.7
66+ 3.2	66+	3.2

Jersey Mike's Subs ROI Score by Usage

Jersey Mike's Subs's ROI score was rated the highest by customers who have used Jersey Mike's Subs's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.7
2 to 5 Years	2.4
5 to 10 Years	3.2
Over 10 Years	3.2

Jersey Mike's Subs ROI Score by Industry

Jersey Mike's Subs's ROI score was rated the highest by Real Estate industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	2.5
Accounting	2.2
Aerospace and Aviation	1.6
Banking and Financial Services	2.9
Beverage, Wine and Spirits	1.5
Business and Consumer Services	2.9
Construction	2.9
Consulting	3.6
Education	3.5
Healthcare, Hospitals and Medicine	2.6
Hospitality	3.5
Legal	2.2
Logistics and Supply Chain	2.1
Manufacturing and Machinery	3.6
Professional Services	1.8
Real Estate	3.7
Restaurants	3.4
Retail	2.1

ROI for Other Retail Brands

In the Retail industry, Jersey Mike's Subs's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Jersey Mike's Subs	2.9/5

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Jersey Mike's Subs Customer Satisfaction (CSAT)

Jersey Mike's Subs Customer Satisfaction (CSAT) Score

48 / 100

Jersey Mike's Subs has an overall Customer Satisfaction score of 48 rated by its users and customers.

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Very Satisfied	38%
Satisfied	10%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	11%
Very Dissatisfied	35%

Very Satisfied

38%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

35%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Jersey Mike's Subs Customer Satisfaction

Jersey Mike's Subs's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Native American customers.

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Ranked Jersey Mike's Subs Customer Satisfaction the Highest

18-25	77%
African American/Black	50%
Banking and Financial Services	50%

Ranked Jersey Mike's Subs Customer Satisfaction the Lowest

46-50	13%
Logistics and Supply Chain	0%
Native American	0%

Jersey Mike's Subs Customer Satisfaction Score by Gender

Female customers rated Jersey Mike's Subs's Customer Satisfaction score 8 points higher than Male customers.

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38 / 100

Male

	Very Satisfied	29%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	17%
	Very Dissatisfied	36%

46 / 100

Female

	Very Satisfied	40%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	10%
	Very Dissatisfied	44%

Jersey Mike's Subs Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Jersey Mike's Subs' Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.

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42 / 100

Very Satisfied	35%
Satisfied	7%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	14%
Very Dissatisfied	40%

Very Satisfied

35%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

40%

CSAT according to Hispanic or Latino

Jersey Mike's Subs' Customer Satisfaction (CSAT) score was rated 29% according to Hispanic or Latino users and customers.

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29 / 100

Very Satisfied	29%
Satisfied	0%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	43%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

43%

CSAT according to African American/Black

Jersey Mike's Subs' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	43%
Satisfied	7%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	36%

Very Satisfied

43%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

36%

CSAT according to Native American

Jersey Mike's Subs' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

67%

CSAT according to Other

Jersey Mike's Subs' Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	17%
Very Dissatisfied	44%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

44%

Jersey Mike's Subs Customer Satisfaction Score by Age

Jersey Mike's Subs's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

77%

26-30

50%

31-35

25%

36-40

14%

41-45

26%

46-50

13%

51-55

52%

56-60

16%

61-65

42%

66+

50%

Jersey Mike's Subs Customer Satisfaction Score by Usage

Jersey Mike's Subs's Customer Satisfaction score was rated the highest by customers who have used Jersey Mike's Subs's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	22
1 to 2 Years	46
2 to 5 Years	34
5 to 10 Years	49
Over 10 Years	48

Jersey Mike's Subs Customer Satisfaction Score by Industry

Jersey Mike's Subs's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Logistics and Supply Chain industry customers.

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	"title": "Jersey Mike's Subs Customer Satisfaction Score by Industry",
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			"groupId": 510,
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			"scoreLabel": 38
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Jersey Mike's Subs's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
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		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 37,
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			"csatScore": 37,
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			"scoreClassName": "",
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		{
			"label": "Legal",
			"groupId": 529,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
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			"scoreClassName": "max",
			"scoreLabel": 50
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		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
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		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "",
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		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
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			"csatScore": 33,
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		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 50,
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		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 43,
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			"csatScore": 43,
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		{
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			"groupId": 559,
			"score": 40,
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}

Tech	46
Accounting	25
Aerospace and Aviation	0
Banking and Financial Services	50
Beverage, Wine and Spirits	0
Business and Consumer Services	43
Construction	38
Education	50
Healthcare, Hospitals and Medicine	37
Legal	50
Logistics and Supply Chain	0
Manufacturing and Machinery	33
Professional Services	33
Real Estate	50
Restaurants	43
Retail	40

Customer Satisfaction for Other Retail Brands

In the Retail industry, Jersey Mike's Subs's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	Jersey Mike's Subs	48%

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Jersey Mike's Subs Customer Service

2.8/5

Jersey Mike's Subs has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About Jersey Mike's Subs's Customer Service

Address

2251 Landmark Place, Manasquan, NJ 08736

Website

http://jerseymikes.com

Quick Insights into Jersey Mike's Subs Customer Service

Jersey Mike's Subs's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Native American customers.

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Ranked Jersey Mike's Subs Customer Service the Highest

18-25	3.9
Manufacturing and Machinery	3.8
African American/Black	3.1

Ranked Jersey Mike's Subs Customer Service the Lowest

36-40	1.7
Logistics and Supply Chain	1.5
Native American	1.5

Jersey Mike's Subs Customer Service Score by Gender

Male customers rated Jersey Mike's Subs's Customer Service score 0.1 stars higher than Female customers.

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Male

2.8/5

Female

2.7/5

Jersey Mike's Subs Customer Service Score by Ethnicity

Jersey Mike's Subs's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 3.1	African American/Black	3.1
Native American 1.5	Native American	1.5
Other 2.4	Other	2.4

Jersey Mike's Subs Customer Service Score by Age

Jersey Mike's Subs's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.2	26-30	3.2
31-35 2	31-35	2
36-40 1.7	36-40	1.7
41-45 2	41-45	2
46-50 1.8	46-50	1.8
51-55 2.9	51-55	2.9
56-60 2.1	56-60	2.1
61-65 3.3	61-65	3.3
66+ 3.1	66+	3.1

Jersey Mike's Subs Customer Service Score by Usage

Jersey Mike's Subs's Customer Service score was rated the highest by customers who have used Jersey Mike's Subs's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.8
2 to 5 Years	2.3
5 to 10 Years	3
Over 10 Years	3.1

Jersey Mike's Subs Customer Service Score by Industry

Jersey Mike's Subs's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech	2.8
Accounting	1.9
Aerospace and Aviation	1.5
Banking and Financial Services	3.3
Beverage, Wine and Spirits	1.6
Business and Consumer Services	2.5
Construction	3
Consulting	3.1
Education	3.6
Healthcare, Hospitals and Medicine	1.9
Hospitality	3.5
Legal	2.6
Logistics and Supply Chain	1.5
Manufacturing and Machinery	3.8
Professional Services	2.8
Real Estate	3.6
Restaurants	2.5
Retail	3.4

Customer Service for Other Retail Brands

In the Retail industry, Jersey Mike's Subs's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Jersey Mike's Subs	2.8/5

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Jersey Mike's Subs as an Employer

3.5/5

Jersey Mike's Subs has a 3.5/5 stars for its overall company culture rated by their employees

top

20%

CEO of Jersey Mike's Subs

Peter Cancro

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Jersey Mike's Subs scored a -10 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Jersey Mike's Subs would recommend the brand to a friend. ENPS measures how likely Jersey Mike's Subs employees would recommend working at Jersey Mike's Subs to a friend.

Net Promoter Score

-10

NPS Score

41%	Promoters
8%	Passive
51%	Detractors

Employee Net Promoter Score

-1

eNPS Score

37%	Promoters
25%	Passive
38%	Detractors

Global Ranking Snapshot

Jersey Mike's Subs is ranked #445 in the Global Top 100 Brands. It ranks just behind Brooks Brothers and just ahead of Palo Alto Networks.

RANK			INDUSTRY
443	JLL	Christian Ulbrich	Banking and Financial Services
444	Brooks Brothers	Claudio Vecchio	Retail
445	Jersey Mike's Subs	Peter Cancro	Retail
446	Palo Alto Networks	Nikesh Arora	Tech
447	Redfin	Glenn Kelman	Business and Consumer Services
448	Southern Company	Thomas Fanning	Energy and Manufacturing
449	Booz Allen Hamilton	Horacio Rozanski	Business and Consumer Services

Retail Ranking Snapshot

Jersey Mike's Subs is ranked #77 in the Retail Industry. It ranks just behind Brooks Brothers and just ahead of Bonobos.

RANK		Location
75	Lids	Indianapolis, IN
76	Brooks Brothers	New York City, NY
77	Jersey Mike's Subs	Manasquan, NJ
78	Bonobos	York, NY
79	Vista	Waltham, MA
80	Topshop	London, AR
81	West Marine	Watsonville, CA