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Palo Alto Networks is

Ranked

#132

Tech Brands

Brand Page

Palo Alto Networks

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Palo Alto Networks

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Palo Alto Networks is ranked #132 in Tech Brands

About Palo Alto Networks' Brand

Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before. Palo Alto Networks’s brand is ranked #446 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Palo Alto Networks. When compared to other organizations within the Tech industry, Palo Alto Networks is ranked #132. Among its major competitors, Palo Alto Networks is ranked in 5th place for NPS while Barracuda Networks is 1st, and CrowdStrike is 2nd. Overall, Palo Alto Networks has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $31.32B

Brand at a Glance

82%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Palo Alto Networks CMO

Rene Bonvanie

Mr. Rene Bonvanie, also known as Ren, has been the Chief Marketing Officer at Palo Alto Networks, Inc. since November 2011 and serves as its Executive Vice President. Mr. Bonvanie has 25 years of executive management and marketing experience in the enterprise software industry. Mr. Bonvanie served as Vice President of Worldwide Marketing at Palo Alto Networks, Inc. from September 2009 to November 2011. He served as Chief Marketing Officer at SAP Business Objects SA from December 20, 2004 to December 11, 2006. Mr. Bonvanie served as Head of Worldwide Marketing of Palo Alto Networks, Inc., since September 2009. Mr. Bonvanie served as the Senior Vice President of Marketing, Information Technology & Serena on Demand for Serena Software, Inc. from June 2006 to August 31, 2009. He served as Senior Vice President of Worldwide Marketing for VERITAS Software Corporation since September 20, 2004, where he led its worldwide marketing and corporate communications. Mr. Bonvanie served as Senior Vice President of Partner Programs and Online Services of Serena Software, Inc., since June 21, 2007 and served as its Senior Vice President of Worldwide Marketing from June 21, 2007 to August 31, 2009. He led Serena's efforts to develop partner relationships and go-to-market activities for new products and services. His responsibilities included developing business and marketing strategies to consolidate Serena's position as the Leader in ALM and capitalize on future trends in application development, such as Agile and Mashups, Service-Oriented Architecture (SOA), Web services and Software-as-a-Service (SaaS). He served as a Vice President of Corporate Marketing for VERITAS since joining it in 2003. Mr. Bonvanie served as General Manager of AppExchange and Developer Marketing and Senior Vice President of Salesforce.com, Inc., since February 14, 2007. He served as Senior Vice President of Global Marketing of SAP. He served as Chief Marketing Officer of Worldwide Marketing for Business Objects SA from December 20, 2004 to December 11, 2006. He served as Vice President of Product Marketing of Oracle Corporation. He managed the launch of Oracle 9i and has editorial responsibility for Oracle Magazine and Profit Magazine. Mr. Bonvanie co-founded Oracle's developer program Oracle Technology Network. Before working at Oracle, he served positions in field sales and marketing at Oracle in Europe. Prior to Oracle, he served at Ingres for eight years where he served senior roles in Sales and Marketing. He serves as Director of Collibra NV. He served as Board Member of Marketbright, Inc. He served as a Director of Active Endpoints, Inc. since February 2010. He served as a Member of Advisory Board at Marketbright Inc. Mr. Bonvanie holds a Bachelor's degree in Economics from Vrije Universiteit in Amsterdam, Netherlands.

Palo Alto Networks Ranking

^#132 in Tech
^#4 / 4 of its competitors

Palo Alto Networks NPS

Palo Alto Networks's Net Promoter Score (NPS) is a 32 with 57% Promoters, 18% Passives, and 25% Detractors. Net Promoter Score tracks whether Palo Alto Networks's customers would recommend using the product based on a scale of -100 to 100.

Palo Alto Networks Overall NPS

NPS

57%	Promoters
18%	Passives
25%	Detractors

Palo Alto Networks NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2024 33	Jul 2024	33
Aug 2024 32	Aug 2024	32
Sep 2024 32	Sep 2024	32
Oct 2024 32	Oct 2024	32
Nov 2024 32	Nov 2024	32
Dec 2024 32	Dec 2024	32
Jan 2025 32	Jan 2025	32
May 2025 32	May 2025	32
Jun 2025 32	Jun 2025	32
Jul 2025 32	Jul 2025	32
Oct 2025 32	Oct 2025	32
Nov 2025 32	Nov 2025	32

How Other Brands Compare

Palo Alto Networks is ranked #4 for NPS among its competitors. CrowdStrike and Cisco come in first and second, with Juniper Networks coming in at third. Among those competitors, it is the third most valued company behind Cisco.

	Palo Alto Networks	Cisco	Juniper Networks	CrowdStrike
Global Ranking	#446	#71	#816	#972
NPS	32	36	34	42
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	Neutral
Valuation Updated every 24 hours for public companies	$31.32B	$192.85B	$8.38B	$37.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Palo Alto Networks NPS by Gender

Female customers rated Palo Alto Networks's NPS 19 points higher than Male customers.

Male

Palo Alto Networks's NPS was rated 31 by Male customers on Comparably.

59%

Promoters

13%

Passives

28%

Detractors

Female

Palo Alto Networks's NPS was rated 50 by Female customers on Comparably.

71%

Promoters

Passives

21%

Detractors

Palo Alto Networks NPS by Ethnicity

Palo Alto Networks's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 15	Caucasian	15
African American/Black 34	African American/Black	34
Asian or Pacific Islander 50	Asian or Pacific Islander	50
Other 67	Other	67

Palo Alto Networks NPS by Age

Palo Alto Networks's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

86%

14%

26-30

60%

40%

31-35

80%

20%

36-40

29%

14%

57%

41-45

86%

14%

46-50

62%

13%

25%

51-55

33%

34%

33%

56-60

33%

67%

Palo Alto Networks NPS by Usage

Palo Alto Networks's NPS was rated the highest by customers who have used Palo Alto Networks's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 40	Less than 1 Year	40
1 to 2 Years 60	1 to 2 Years	60
2 to 5 Years 59	2 to 5 Years	59
5 to 10 Years -20	5 to 10 Years	-20

Palo Alto Networks NPS vs. Competitors

Compared to its competitors, Palo Alto Networks's NPS is rated right above FireEye, Inc., and is preceded by Juniper Networks.

COMPANY		NPS Score
	Barracuda Networks	56
	CrowdStrike	42
	Cisco	36
	Juniper Networks	34
	Palo Alto Networks	32
	FireEye, Inc.	30
	Sophos	22
	Symantec	15
	Zscaler	10
	Perception Point	N/A
	SonicWall	-34

Palo Alto Networks NPS vs Companies in Tech

In the Tech industry, Palo Alto Networks's NPS is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Palo Alto Networks	32
	Peloton	31

Palo Alto Networks Customer Reviews

Out of the 11 Palo Alto Networks customer reviews 8 were positive and 3 were constructive. Palo Alto Networks customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Palo Alto Networks Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Palo Alto Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

Palo Alto Networks Customer Loyalty Score by Gender

Female customers rated Palo Alto Networks's Customer Loyalty score 7% higher than Male customers.

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Male

87%

Yes

Female

94%

Yes

Palo Alto Networks Customer Loyalty Score by Ethnicity

Palo Alto Networks's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Palo Alto Networks Customer Loyalty Score by Age

Palo Alto Networks's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Palo Alto Networks.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 91%	26-30	91%
31-35 100%	31-35	100%
36-40 74%	36-40	74%
41-45 100%	41-45	100%
46-50 66%	46-50	66%
51-55 100%	51-55	100%
56-60 70%	56-60	70%

Palo Alto Networks Customer Loyalty Score by Usage

Palo Alto Networks's Customer Loyalty score was rated the highest by customers who have used Palo Alto Networks's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	91%
1 to 2 Years	90%
2 to 5 Years	94%
5 to 10 Years	76%

Palo Alto Networks Customer Loyalty Score by Industry

Palo Alto Networks's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	89%
Accounting	100%
Aerospace and Aviation	100%
Banking and Financial Services	100%

Palo Alto Networks Customer Loyalty vs. Competitors

Compared to its competitors, Palo Alto Networks's Customer Loyalty score is rated right above Cisco, and is preceded by Juniper Networks.

COMPANY		Customer Loyalty Score
	Juniper Networks	86%
	Palo Alto Networks	82%
	Cisco	81%
	FireEye, Inc.	80%
	CrowdStrike	79%
	Zscaler	77%
	Barracuda Networks	74%
	Sophos	73%
	Symantec	68%
	SonicWall	57%
	Perception Point	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Palo Alto Networks's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Palo Alto Networks	82%
	Peloton	82%

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Palo Alto Networks Product Quality

3.9/5

Palo Alto Networks has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Palo Alto Networks Product Information

Palo Alto Networks’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Palo Alto Networks's product the highest. Reviewers from the Tech industry rated Palo Alto Networks the lowest at 4.1.

Website: http://www.paloaltonetworks.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Enterprise

Quick Insights into Palo Alto Networks Product Quality

Palo Alto Networks's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 56-60.

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Ranked Palo Alto Networks Product Quality the Highest

Banking and Financial Services	5
1 to 2 Years	4.8
18-25	4.7

Ranked Palo Alto Networks Product Quality the Lowest

5 to 10 Years	3.6
Caucasian	3.5
56-60	2

Palo Alto Networks Product Quality Score by Gender

Palo Alto Networks's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

Palo Alto Networks Product Quality Score by Ethnicity

Palo Alto Networks's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 4.7	Other	4.7

Palo Alto Networks Product Quality Score by Age

Palo Alto Networks's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 4.3	26-30	4.3
31-35 4.7	31-35	4.7
36-40 3.8	36-40	3.8
41-45 4.5	41-45	4.5
46-50 4	46-50	4
51-55 4.6	51-55	4.6
56-60 2	56-60	2

Palo Alto Networks Product Quality Score by Usage

Palo Alto Networks's Product Quality score was rated the highest by customers who have used Palo Alto Networks's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.8
2 to 5 Years	4.3
5 to 10 Years	3.6

Palo Alto Networks Product Quality Score by Industry

Palo Alto Networks's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	4.1
Accounting	4.1
Aerospace and Aviation	4.7
Banking and Financial Services	5

Palo Alto Networks Product Quality vs. Competitors

Compared to its competitors, Palo Alto Networks's Product Quality score is rated right above Sophos, and is preceded by FireEye, Inc..

COMPANY		Product Quality Score
	Barracuda Networks	4.7/5
	Juniper Networks	4.2/5
	Cisco	4.1/5
	CrowdStrike	4.1/5
	FireEye, Inc.	4/5
	Palo Alto Networks	3.9/5
	Sophos	3.8/5
	Zscaler	3.7/5
	Symantec	3.6/5
	SonicWall	2.9/5
	Perception Point	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Palo Alto Networks's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	Palo Alto Networks	3.9/5

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Palo Alto Networks Pricing

Palo Alto Networks ROI & Value For Money

3.8/5

Palo Alto Networks has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Palo Alto Networks Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Palo Alto Networks.

Quick Insights into Palo Alto Networks ROI

Palo Alto Networks's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 56-60.

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Ranked Palo Alto Networks ROI the Highest

Banking and Financial Services	5
1 to 2 Years	4.7
Other	4.7

Ranked Palo Alto Networks ROI the Lowest

Caucasian	3.4
5 to 10 Years	3.3
56-60	2

Palo Alto Networks ROI Score by Gender

Palo Alto Networks's ROI score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Palo Alto Networks ROI Score by Ethnicity

Palo Alto Networks's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4.7	Other	4.7

Palo Alto Networks ROI Score by Age

Palo Alto Networks's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 3.9	26-30	3.9
31-35 4.6	31-35	4.6
36-40 3.7	36-40	3.7
41-45 4.4	41-45	4.4
46-50 3.8	46-50	3.8
51-55 4.5	51-55	4.5
56-60 2	56-60	2

Palo Alto Networks ROI Score by Usage

Palo Alto Networks's ROI score was rated the highest by customers who have used Palo Alto Networks's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.7
2 to 5 Years	4.2
5 to 10 Years	3.3

Palo Alto Networks ROI Score by Industry

Palo Alto Networks's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Accounting	4.3
Aerospace and Aviation	4.9
Banking and Financial Services	5

Palo Alto Networks Pricing vs. Competitors

Compared to its competitors, Palo Alto Networks's ROI score is rated right above FireEye, Inc., and is preceded by Sophos.

COMPANY		Pricing Score
	Juniper Networks	4.2/5
	Barracuda Networks	4.2/5
	Cisco	4/5
	CrowdStrike	3.9/5
	Sophos	3.9/5
	Palo Alto Networks	3.8/5
	FireEye, Inc.	3.8/5
	Zscaler	3.6/5
	Symantec	3.5/5
	SonicWall	2.5/5
	Perception Point	N/A

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ROI for Other Tech Brands

In the Tech industry, Palo Alto Networks's ROI score is rated right above ROBLOX, and is preceded by Apple.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	Palo Alto Networks	3.8/5
	ROBLOX	3.8/5

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Palo Alto Networks Customer Satisfaction (CSAT)

Palo Alto Networks Customer Satisfaction (CSAT) Score

73 / 100

Palo Alto Networks has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied	42%
Satisfied	31%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	6%
Very Dissatisfied	10%

Very Satisfied

42%

Satisfied

31%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Palo Alto Networks Customer Satisfaction

Palo Alto Networks's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked Palo Alto Networks Customer Satisfaction the Highest

18-25	100%
Aerospace and Aviation	100%
Asian or Pacific Islander	89%

Ranked Palo Alto Networks Customer Satisfaction the Lowest

Caucasian	54%
Accounting	34%
56-60	33%

Palo Alto Networks Customer Satisfaction Score by Gender

Male customers rated Palo Alto Networks's Customer Satisfaction score 1 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	49%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	3%
	Very Dissatisfied	10%

77 / 100

Female

	Very Satisfied	46%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	0%
	Very Dissatisfied	8%

Palo Alto Networks Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Palo Alto Networks' Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.

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54 / 100

Very Satisfied	27%
Satisfied	27%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	26%

Very Satisfied

27%

Satisfied

27%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

26%

CSAT according to African American/Black

Palo Alto Networks' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	16%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

16%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Palo Alto Networks' Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.

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89 / 100

Very Satisfied	61%
Satisfied	28%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	5%

Very Satisfied

61%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Palo Alto Networks' Customer Satisfaction (CSAT) score was rated 87% according to Other users and customers.

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87 / 100

Very Satisfied	63%
Satisfied	24%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

63%

Satisfied

24%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

Palo Alto Networks Customer Satisfaction Score by Age

Palo Alto Networks's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

100%

26-30

67%

31-35

83%

36-40

60%

41-45

86%

46-50

63%

51-55

100%

56-60

33%

Palo Alto Networks Customer Satisfaction Score by Usage

Palo Alto Networks's Customer Satisfaction score was rated the highest by customers who have used Palo Alto Networks's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	88
1 to 2 Years	80
2 to 5 Years	79
5 to 10 Years	59

Palo Alto Networks Customer Satisfaction Score by Industry

Palo Alto Networks's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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{
	"title": "Palo Alto Networks Customer Satisfaction Score by Industry",
	"text": "Palo Alto Networks's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
			"text": "Palo Alto Networks's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Palo Alto Networks's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Palo Alto Networks's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Palo Alto Networks's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	76
Accounting	34
Aerospace and Aviation	100
Banking and Financial Services	100

Palo Alto Networks Customer Satisfaction vs. Competitors

Compared to its competitors, Palo Alto Networks's Customer Satisfaction score is rated right above Sophos, and is preceded by Cisco.

COMPANY		Customer Satisfaction (CSAT) Score
	Barracuda Networks	100%
	CrowdStrike	83%
	Juniper Networks	78%
	Cisco	77%
	Palo Alto Networks	73%
	Sophos	73%
	FireEye, Inc.	67%
	Zscaler	63%
	SonicWall	57%
	Symantec	43%
	Perception Point	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Palo Alto Networks's Customer Satisfaction score is rated right above ROBLOX, and is preceded by Zoom Video Communications.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	Palo Alto Networks	73%
	ROBLOX	73%
	Peloton	64%

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Palo Alto Networks Customer Service

3.9/5

Palo Alto Networks has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Palo Alto Networks's Customer Service

Address

3000 Tannery Way, Santa Clara, CA 95054

Website

http://www.paloaltonetworks.com

Phone Number

+1-408-753-4001

Palo Alto Networks's Social Links

Quick Insights into Palo Alto Networks Customer Service

Palo Alto Networks's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 56-60.

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Ranked Palo Alto Networks Customer Service the Highest

Banking and Financial Services	5
Other	4.9
31-35	4.7

Ranked Palo Alto Networks Customer Service the Lowest

5 to 10 Years	3.3
Caucasian	3.2
56-60	1.6

Palo Alto Networks Customer Service Score by Gender

Palo Alto Networks's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Palo Alto Networks Customer Service Score by Ethnicity

Palo Alto Networks's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4.9	Other	4.9

Palo Alto Networks Customer Service Score by Age

Palo Alto Networks's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 3.6	26-30	3.6
31-35 4.7	31-35	4.7
36-40 3.3	36-40	3.3
41-45 4.5	41-45	4.5
46-50 4.1	46-50	4.1
51-55 4	51-55	4
56-60 1.6	56-60	1.6

Palo Alto Networks Customer Service Score by Usage

Palo Alto Networks's Customer Service score was rated the highest by customers who have used Palo Alto Networks's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.5
2 to 5 Years	4.2
5 to 10 Years	3.3

Palo Alto Networks Customer Service Score by Industry

Palo Alto Networks's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.8
Accounting	3.8
Aerospace and Aviation	4.9
Banking and Financial Services	5

Palo Alto Networks Customer Service vs. Competitors

Compared to its competitors, Palo Alto Networks's Customer Service score is rated right above Sophos, and is preceded by Barracuda Networks.

COMPANY		Customer Service Score
	Juniper Networks	4.2/5
	Cisco	4.1/5
	CrowdStrike	4/5
	Barracuda Networks	4/5
	Palo Alto Networks	3.9/5
	Sophos	3.9/5
	Zscaler	3.7/5
	FireEye, Inc.	3.5/5
	Symantec	2.9/5
	SonicWall	2.8/5
	Perception Point	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Palo Alto Networks's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	Palo Alto Networks	3.9/5
	ROBLOX	3.6/5

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Palo Alto Networks as an Employer

4.8/5

Palo Alto Networks has a 4.8/5 stars for its overall company culture rated by their employees

top

CEO of Palo Alto Networks

Nikesh Arora

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Palo Alto Networks scored a 32 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Palo Alto Networks would recommend the brand to a friend. ENPS measures how likely Palo Alto Networks employees would recommend working at Palo Alto Networks to a friend.

Net Promoter Score

NPS Score

57%	Promoters
18%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

68%	Promoters
17%	Passive
15%	Detractors

Global Ranking Snapshot

Palo Alto Networks is ranked #446 in the Global Top 100 Brands. It ranks just behind Jersey Mike's Subs and just ahead of Redfin.

RANK			INDUSTRY
444	Brooks Brothers	Claudio Vecchio	Retail
445	Jersey Mike's Subs	Peter Cancro	Retail
446	Palo Alto Networks	Nikesh Arora	Tech
447	Redfin	Glenn Kelman	Business and Consumer Services
448	Southern Company	Thomas Fanning	Energy and Manufacturing
449	Booz Allen Hamilton	Horacio Rozanski	Business and Consumer Services
450	CVENT	Reggie Aggarwal	Tech

Tech Ranking Snapshot

Palo Alto Networks is ranked #132 in the Tech Industry. It ranks just behind Squarespace and just ahead of Southern Company .

RANK		Location
130	Toast	Boston, MA
131	Squarespace	New York City, NY
132	Palo Alto Networks	Santa Clara, CA
133	Southern Company	Atlanta, GA
134	CVENT	Mclean, VA
135	Globant	San Francisco, CA
136	SAP Concur	Bellevue, WA