-34
NPS
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SonicWall
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About SonicWall's Brand
SonicWall delivers real-time breach detection and prevention solutions via the Capture Cloud Platform. Among its major competitors, SonicWall is ranked in 5th place for NPS while Fortinet is 1st, and Juniper Networks is 2nd.
Brand at a Glance
57%
Customer Loyalty
2.9/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
SonicWall Ranking
- #4 / 4 of its competitors
SonicWall NPS
SonicWall's Net Promoter Score (NPS) is a -34 with 28% Promoters, 10% Passives, and 62% Detractors. Net Promoter Score tracks whether SonicWall's customers would recommend using the product based on a scale of -100 to 100.
SonicWall Overall NPS
| 28% | Promoters |
|---|---|
| 10% | Passives |
| 62% | Detractors |
SonicWall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -17 | Apr 2022 | -17 |
Aug 2022 -29 | Aug 2022 | -29 |
Sep 2022 -13 | Sep 2022 | -13 |
Nov 2022 -11 | Nov 2022 | -11 |
Dec 2022 -9 | Dec 2022 | -9 |
Jan 2023 -17 | Jan 2023 | -17 |
Oct 2023 -24 | Oct 2023 | -24 |
Jan 2024 -29 | Jan 2024 | -29 |
Feb 2024 -34 | Feb 2024 | -34 |
Mar 2024 -30 | Mar 2024 | -30 |
Apr 2024 -30 | Apr 2024 | -30 |
Jul 2025 -34 | Jul 2025 | -34 |
How Other Brands Compare
SonicWall is ranked #4 for NPS among its competitors. Fortinet and Juniper Networks come in first and second, with Palo Alto Networks coming in at third.
SonicWall |  Fortinet |  Palo Alto Networks |  Juniper Networks | |
| Global Ranking | #- | #275 | #446 | #816 |
| NPS | -34 | 42 | 32 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $27.91B | $31.32B | $8.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SonicWall NPS by Gender
SonicWall's NPS was rated -40 by Male customers on Comparably.
Male
-40
SonicWall's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
SonicWall's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SonicWall NPS vs. Competitors
Compared to its competitors, SonicWall's NPS is rated right above WatchGuard Technologies, and is preceded by Sophos.
| COMPANY | NPS Score | |
|---|---|---|
| Fortinet | 42 |
| Juniper Networks | 34 |
| Palo Alto Networks | 32 |
 | Sophos | 22 |
| SonicWall | -34 |
 | WatchGuard Technologies | -50 |
SonicWall Customer Reviews
Out of the 2 SonicWall customer reviews 1 was positive and 1 was constructive. SonicWall customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SonicWall Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of SonicWall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SonicWall Customer Loyalty Score by Gender
SonicWall's Customer Loyalty score was rated 28 by Male customers on Comparably.
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Male
28%
Yes
Female
N/A
Yes
SonicWall Customer Loyalty vs. Competitors
Compared to its competitors, SonicWall's Customer Loyalty score is rated right above WatchGuard Technologies, and is preceded by Sophos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Juniper Networks | 86% |
| Fortinet | 82% |
| Palo Alto Networks | 82% |
| Sophos | 73% |
| SonicWall | 57% |
| WatchGuard Technologies | 10% |
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SonicWall Product Quality
2.9/5
SonicWall has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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SonicWall Product Information
SonicWall’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.sonicwall.com
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into SonicWall Product Quality
SonicWall's Product Quality score was rated highest by Male customers.
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Ranked SonicWall Product Quality the Highest
SonicWall Product Quality Score by Gender
SonicWall's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
SonicWall Product Quality vs. Competitors
Compared to its competitors, SonicWall's Product Quality score is rated right above WatchGuard Technologies, and is preceded by Sophos.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Palo Alto Networks | 3.9/5 |
| Sophos | 3.8/5 |
| SonicWall | 2.9/5 |
| WatchGuard Technologies | 2.5/5 |
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SonicWall Pricing
SonicWall ROI & Value For Money
2.5/5
SonicWall has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into SonicWall ROI
SonicWall's ROI score was rated highest by Male customers.
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Ranked SonicWall ROI the Highest
SonicWall ROI Score by Gender
SonicWall's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
SonicWall Pricing vs. Competitors
Compared to its competitors, SonicWall's ROI score is rated right below WatchGuard Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Sophos | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| WatchGuard Technologies | 3/5 |
| SonicWall | 2.5/5 |
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SonicWall Customer Satisfaction (CSAT)
SonicWall Customer Satisfaction (CSAT) Score
56 / 100
SonicWall has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
25%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SonicWall Customer Satisfaction
SonicWall's Customer Satisfaction score was rated highest by Male customers.
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Ranked SonicWall Customer Satisfaction the Highest
SonicWall Customer Satisfaction Score by Gender
SonicWall's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
SonicWall Customer Satisfaction vs. Competitors
Compared to its competitors, SonicWall's Customer Satisfaction score is rated right above WatchGuard Technologies, and is preceded by Sophos.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fortinet | 83% |
| Juniper Networks | 78% |
| Palo Alto Networks | 73% |
| Sophos | 73% |
| SonicWall | 57% |
| WatchGuard Technologies | 0% |
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SonicWall Customer Service
2.8/5
SonicWall has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About SonicWall's Customer Service
Address
1033 McCarthy Boulevard, Milpitas, CA 95035
Website
http://www.sonicwall.com
Phone Number
408-745-9600
SonicWall's Social Links
Quick Insights into SonicWall Customer Service
SonicWall's Customer Service score was rated highest by Male customers.
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Ranked SonicWall Customer Service the Highest
SonicWall Customer Service Score by Gender
SonicWall's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
SonicWall Customer Service vs. Competitors
Compared to its competitors, SonicWall's Customer Service score is rated right below Sophos.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Juniper Networks | 4.2/5 |
| WatchGuard Technologies | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Sophos | 3.9/5 |
| SonicWall | 2.8/5 |
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SonicWall as an Employer
3.8/5
SonicWall has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
SonicWall scored a -34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of SonicWall would recommend the brand to a friend. ENPS measures how likely SonicWall employees would recommend working at SonicWall to a friend.
Net Promoter Score
-34
NPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
