56
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Barracuda Networks
Marketing or Exec? Claim Your Free Account
About Barracuda Networks' Brand
Barracuda Networks, Inc. is a company providing security, networking, and storage products based on network appliances and cloud services. The company's security products include products for protection against email, web surfing, web hackers, and instant messaging threats such as spam, spyware, trojans, and viruses. Among its major competitors, Barracuda Networks is ranked in 1st place for NPS while Commvault is 2nd, and Fortinet is 3rd.
Brand at a Glance
74%
Customer Loyalty
4.7/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Barracuda Networks CMO
Barracuda Networks Ranking
- #1 / 4 of its competitors
Barracuda Networks NPS
Barracuda Networks's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether Barracuda Networks's customers would recommend using the product based on a scale of -100 to 100.
Barracuda Networks Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
Barracuda Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
Jan 2024 20 | Jan 2024 | 20 |
Apr 2024 43 | Apr 2024 | 43 |
Oct 2024 50 | Oct 2024 | 50 |
Nov 2024 55 | Nov 2024 | 55 |
How Other Brands Compare
Barracuda Networks is ranked first for NPS among its competitors. Fortinet and Palo Alto Networks come in second and third, with F5, Inc. coming in at #4.
Barracuda Networks |  Fortinet |  Palo Alto Networks |  F5, Inc. | |
| Global Ranking | #- | #275 | #446 | #609 |
| NPS | 56 | 42 | 32 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $27.91B | $31.32B | $13.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barracuda Networks NPS by Ethnicity
Barracuda Networks's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Barracuda Networks NPS vs. Competitors
Compared to its competitors, Barracuda Networks's NPS is rated right above Commvault.
| COMPANY | NPS Score | |
|---|---|---|
| Barracuda Networks | 56 |
 | Commvault | 49 |
| Fortinet | 42 |
 | Juniper Networks | 34 |
| Palo Alto Networks | 32 |
 | FireEye, Inc. | 30 |
| F5, Inc. | 24 |
 | Symantec | 15 |
Barracuda Networks Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Barracuda Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barracuda Networks Customer Loyalty Score by Ethnicity
Barracuda Networks's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Barracuda Networks.
100
out of 100
African American/Black
Barracuda Networks Customer Loyalty vs. Competitors
Compared to its competitors, Barracuda Networks's Customer Loyalty score is rated right above Symantec, and is preceded by FireEye, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Juniper Networks | 86% |
| Commvault | 83% |
| Fortinet | 82% |
| Palo Alto Networks | 82% |
| F5, Inc. | 82% |
| FireEye, Inc. | 80% |
| Barracuda Networks | 74% |
| Symantec | 68% |
Unlock Barracuda Networks Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Barracuda Networks Customer Loyalty vs. Competitors data and gain insights into your customers today.
Barracuda Networks Product Quality
4.7/5
Barracuda Networks has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Barracuda Networks' overall Product Quality score rated by its users and customers.
Barracuda Networks Product Information
Barracuda Networks’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Website
- http://www.barracuda.com
- Company Size
- 1,001-5,000 Employees
Industry
Security and Investigations
Quick Insights into Barracuda Networks Product Quality
Barracuda Networks's Product Quality score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Barracuda Networks' Product Quality.
Ranked Barracuda Networks Product Quality the Highest
Barracuda Networks Product Quality Score by Ethnicity
Barracuda Networks's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Barracuda Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Barracuda Networks Product Quality vs. Competitors
Compared to its competitors, Barracuda Networks's Product Quality score is rated right above Fortinet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barracuda Networks | 4.7/5 |
| Fortinet | 4.2/5 |
| Juniper Networks | 4.2/5 |
| FireEye, Inc. | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Commvault | 3.9/5 |
| F5, Inc. | 3.8/5 |
| Symantec | 3.6/5 |
Unlock Barracuda Networks Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Barracuda Networks Product Quality vs. Competitors data and gain insights into your customers today.
Barracuda Networks Pricing
Barracuda Networks ROI & Value For Money
4.2/5
Barracuda Networks has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Barracuda Networks' overall ROI score rated by its users and customers.
Quick Insights into Barracuda Networks ROI
Barracuda Networks's ROI score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Barracuda Networks' ROI score.
Ranked Barracuda Networks ROI the Highest
Barracuda Networks ROI Score by Ethnicity
Barracuda Networks's ROI score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Barracuda Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Barracuda Networks Pricing vs. Competitors
Compared to its competitors, Barracuda Networks's ROI score is rated right above Commvault, and is preceded by Juniper Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Barracuda Networks | 4.2/5 |
| Commvault | 4/5 |
| F5, Inc. | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| FireEye, Inc. | 3.8/5 |
| Symantec | 3.5/5 |
Unlock Barracuda Networks ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Barracuda Networks ROI vs. Competitors data and gain insights into your customers today.
Barracuda Networks Customer Satisfaction (CSAT)
Barracuda Networks Customer Satisfaction (CSAT) Score
100 / 100
Barracuda Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Barracuda Networks Customer Satisfaction
Barracuda Networks's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Barracuda Networks' Customer Satisfaction.
Ranked Barracuda Networks Customer Satisfaction the Highest
Barracuda Networks Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Barracuda Networks' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Barracuda Networks.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Barracuda Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Barracuda Networks's Customer Satisfaction score is rated right above Fortinet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barracuda Networks | 100% |
| Fortinet | 83% |
| Juniper Networks | 78% |
| Palo Alto Networks | 73% |
| F5, Inc. | 72% |
| Commvault | 67% |
| FireEye, Inc. | 67% |
| Symantec | 43% |
Unlock Barracuda Networks Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Barracuda Networks Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Barracuda Networks Customer Service
4/5
Barracuda Networks has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Barracuda Networks' overall Customer Service score rated by its users and customers.
About Barracuda Networks's Customer Service
Address
Campbell, CA 95008
Website
http://www.barracuda.com
Barracuda Networks's Social Links
Quick Insights into Barracuda Networks Customer Service
Barracuda Networks's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Barracuda Networks' Customer Service score.
Ranked Barracuda Networks Customer Service the Highest
Barracuda Networks Customer Service Score by Ethnicity
Barracuda Networks's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Barracuda Networks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Barracuda Networks Customer Service vs. Competitors
Compared to its competitors, Barracuda Networks's Customer Service score is rated right above Commvault, and is preceded by Juniper Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Juniper Networks | 4.2/5 |
| Barracuda Networks | 4/5 |
| Commvault | 4/5 |
| F5, Inc. | 3.9/5 |
| Palo Alto Networks | 3.9/5 |
| FireEye, Inc. | 3.5/5 |
| Symantec | 2.9/5 |
Unlock Barracuda Networks Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Barracuda Networks Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Barracuda Networks scored a 56 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Barracuda Networks would recommend the brand to a friend. ENPS measures how likely Barracuda Networks employees would recommend working at Barracuda Networks to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 44% | Promoters |
|---|---|
| 32% | Passive |
| 24% | Detractors |
