FireEye, Inc. NPS & Customer Reviews

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FireEye, Inc.

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FireEye, Inc.

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About FireEye, Inc. Brand

FireEye is the leader in intelligence-led security-as-a-service. Among its major competitors, FireEye, Inc. is ranked in 6th place for NPS while Tanium is 1st, and Trend Micro is 2nd. Overall, FireEye, Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.74B

Brand at a Glance

80%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.5/5

Customer Service

FireEye, Inc. Ranking

^#3 / 4 of its competitors

FireEye, Inc. NPS

FireEye, Inc.'s Net Promoter Score (NPS) is a 30 with 52% Promoters, 26% Passives, and 22% Detractors. Net Promoter Score tracks whether FireEye, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

FireEye, Inc. Overall NPS

NPS

52%	Promoters
26%	Passives
22%	Detractors

FireEye, Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2021 24	Nov 2021	24
Dec 2021 15	Dec 2021	15
Mar 2022 20	Mar 2022	20
Apr 2022 26	Apr 2022	26
May 2022 32	May 2022	32
Oct 2022 34	Oct 2022	34
May 2023 38	May 2023	38
Jul 2023 36	Jul 2023	36
Mar 2024 40	Mar 2024	40
Jul 2024 43	Jul 2024	43
Jun 2025 36	Jun 2025	36
Jul 2025 31	Jul 2025	31

How Other Brands Compare

FireEye, Inc. is ranked third for NPS among its competitors. Cisco and Palo Alto Networks come in first and second, with McAfee coming in at #4. Among those competitors, it is the lowest valued company behind Cisco.

	FireEye, Inc.	Cisco	Palo Alto Networks	McAfee
Global Ranking	#-	#71	#446	#503
NPS	30	36	32	7
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$4.74B	$192.85B	$31.32B	$31.96B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

FireEye, Inc. NPS by Gender

FireEye, Inc.'s NPS was rated 40 by Male customers on Comparably.

Male

FireEye, Inc.'s NPS was rated 40 by Male customers on Comparably.

60%

Promoters

20%

Passives

20%

Detractors

Female

N/A

FireEye, Inc.'s NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

FireEye, Inc. NPS by Ethnicity

FireEye, Inc.'s NPS was rated 50 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50

FireEye, Inc. NPS by Usage

FireEye, Inc.'s NPS was rated the highest by customers who have used FireEye, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -33	2 to 5 Years	-33
5 to 10 Years 100	5 to 10 Years	100

FireEye, Inc. NPS vs. Competitors

Compared to its competitors, FireEye, Inc.'s NPS is rated right above Symantec, and is preceded by Palo Alto Networks.

COMPANY		NPS Score
	Tanium	47
	Trend Micro	46
	CrowdStrike	42
	Cisco	36
	Palo Alto Networks	32
	FireEye, Inc.	30
	Symantec	15
	Darktrace	11
	McAfee	7
	Cylance	0
	RSA	-67

FireEye, Inc. Customer Reviews

FireEye, Inc. Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of FireEye, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

FireEye, Inc. Customer Loyalty Score by Gender

FireEye, Inc.'s Customer Loyalty score was rated 82 by Male customers on Comparably.

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Male

82%

Yes

Female

N/A

Yes

FireEye, Inc. Customer Loyalty Score by Ethnicity

FireEye, Inc.'s Customer Loyalty score was rated 78% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

FireEye, Inc. Customer Loyalty Score by Usage

FireEye, Inc.'s Customer Loyalty score was rated the highest by customers who have used FireEye, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	100%
5 to 10 Years	70%

FireEye, Inc. Customer Loyalty Score by Industry

FireEye, Inc.'s Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

FireEye, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, FireEye, Inc.'s Customer Loyalty score is rated right above CrowdStrike, and is preceded by Cisco.

COMPANY		Customer Loyalty Score
	Tanium	86%
	McAfee	83%
	Palo Alto Networks	82%
	Trend Micro	81%
	Cisco	81%
	FireEye, Inc.	80%
	CrowdStrike	79%
	Darktrace	70%
	Cylance	70%
	Symantec	68%
	RSA	54%

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FireEye, Inc. Product Quality

4/5

FireEye, Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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FireEye, Inc. Product Information

FireEye, Inc.’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FireEye, Inc.'s product the highest.

Website: http://fireeye.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Quick Insights into FireEye, Inc. Product Quality

FireEye, Inc.'s Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used FireEye, Inc.'s products/services for 2 to 5 Years.

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Ranked FireEye, Inc. Product Quality the Highest

Tech	4.5
5 to 10 Years	3.8
Male	3.6

Ranked FireEye, Inc. Product Quality the Lowest

2 to 5 Years	3.5

FireEye, Inc. Product Quality Score by Gender

FireEye, Inc.'s Product Quality score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

FireEye, Inc. Product Quality Score by Ethnicity

FireEye, Inc.'s Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

FireEye, Inc. Product Quality Score by Usage

FireEye, Inc.'s Product Quality score was rated the highest by customers who have used FireEye, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	3.5
5 to 10 Years	3.8

FireEye, Inc. Product Quality Score by Industry

FireEye, Inc.'s Product Quality score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

FireEye, Inc. Product Quality vs. Competitors

Compared to its competitors, FireEye, Inc.'s Product Quality score is rated right above Palo Alto Networks, and is preceded by CrowdStrike.

COMPANY		Product Quality Score
	Cisco	4.1/5
	Tanium	4.1/5
	Trend Micro	4.1/5
	CrowdStrike	4.1/5
	FireEye, Inc.	4/5
	Palo Alto Networks	3.9/5
	McAfee	3.8/5
	Darktrace	3.7/5
	Symantec	3.6/5
	Cylance	3.3/5
	RSA	2.1/5

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FireEye, Inc. Pricing

FireEye, Inc. ROI & Value For Money

3.8/5

FireEye, Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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FireEye, Inc. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into FireEye, Inc. ROI

FireEye, Inc.'s ROI score was rated highest by customers who have used FireEye, Inc.'s products/services for 5 to 10 Years, and rated lowest by customers who have used FireEye, Inc.'s products/services for 2 to 5 Years.

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Ranked FireEye, Inc. ROI the Highest

5 to 10 Years	4.6
Tech	4.4
Caucasian	4

Ranked FireEye, Inc. ROI the Lowest

2 to 5 Years	3

FireEye, Inc. ROI Score by Gender

FireEye, Inc.'s ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

FireEye, Inc. ROI Score by Ethnicity

FireEye, Inc.'s ROI score was rated 4 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4

FireEye, Inc. ROI Score by Usage

FireEye, Inc.'s ROI score was rated the highest by customers who have used FireEye, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	3
5 to 10 Years	4.6

FireEye, Inc. ROI Score by Industry

FireEye, Inc.'s ROI score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

FireEye, Inc. Pricing vs. Competitors

Compared to its competitors, FireEye, Inc.'s ROI score is rated right above Darktrace, and is preceded by Palo Alto Networks.

COMPANY		Pricing Score
	Cisco	4/5
	CrowdStrike	3.9/5
	Trend Micro	3.9/5
	Tanium	3.8/5
	Palo Alto Networks	3.8/5
	FireEye, Inc.	3.8/5
	Darktrace	3.7/5
	Symantec	3.5/5
	McAfee	3.5/5
	Cylance	3.5/5
	RSA	2.2/5

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FireEye, Inc. Customer Satisfaction (CSAT)

FireEye, Inc. Customer Satisfaction (CSAT) Score

67 / 100

FireEye, Inc. has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied	25%
Satisfied	42%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	8%
Very Dissatisfied	8%

Very Satisfied

25%

Satisfied

42%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into FireEye, Inc. Customer Satisfaction

FireEye, Inc.'s Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked FireEye, Inc. Customer Satisfaction the Highest

Tech	100%
5 to 10 Years	67%
Caucasian	50%

FireEye, Inc. Customer Satisfaction Score by Gender

FireEye, Inc.'s Customer Satisfaction score was rated 50 by Male customers on Comparably.

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50 / 100

Male

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	25%
	Very Dissatisfied	0%

FireEye, Inc. Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

FireEye, Inc. Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

FireEye, Inc. Customer Satisfaction Score by Usage

FireEye, Inc.'s Customer Satisfaction score was rated 67 points by customers who have used FireEye, Inc.'s products/services for 5 to 10 Years.

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5 to 10 Years	67

FireEye, Inc. Customer Satisfaction Score by Industry

FireEye, Inc.'s Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

FireEye, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, FireEye, Inc.'s Customer Satisfaction score is rated right above McAfee, and is preceded by Tanium.

COMPANY		Customer Satisfaction (CSAT) Score
	Trend Micro	86%
	CrowdStrike	83%
	Cisco	77%
	Palo Alto Networks	73%
	Darktrace	72%
	Tanium	69%
	FireEye, Inc.	67%
	McAfee	58%
	Symantec	43%
	RSA	40%
	Cylance	31%

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FireEye, Inc. Customer Service

3.5/5

FireEye, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About FireEye, Inc.'s Customer Service

Address

601 McCarthy Boulevard, Milpitas, CA 95035

Website

http://fireeye.com

Phone Number

408-321-6300

FireEye, Inc.'s Social Links

Quick Insights into FireEye, Inc. Customer Service

FireEye, Inc.'s Customer Service score was rated highest by customers from the Tech industry.

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Ranked FireEye, Inc. Customer Service the Highest

Tech	4.4
Male	3.7
Caucasian	3.5

FireEye, Inc. Customer Service Score by Gender

FireEye, Inc.'s Customer Service score was rated 3.7 by Male customers on Comparably.

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Male

3.7/5

Female

N/A

FireEye, Inc. Customer Service Score by Ethnicity

FireEye, Inc.'s Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5

FireEye, Inc. Customer Service Score by Usage

FireEye, Inc.'s Customer Service score was rated 3 stars by customers who have used FireEye, Inc.'s products/services for 2 to 5 Years.

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2 to 5 Years	3

FireEye, Inc. Customer Service Score by Industry

FireEye, Inc.'s Customer Service score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

FireEye, Inc. Customer Service vs. Competitors

Compared to its competitors, FireEye, Inc.'s Customer Service score is rated right above Cylance, and is preceded by McAfee.

COMPANY		Customer Service Score
	Cisco	4.1/5
	Tanium	4/5
	CrowdStrike	4/5
	Darktrace	4/5
	Palo Alto Networks	3.9/5
	Trend Micro	3.8/5
	McAfee	3.6/5
	FireEye, Inc.	3.5/5
	Cylance	3.5/5
	Symantec	2.9/5
	RSA	2.2/5

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FireEye, Inc. as an Employer

3.8/5

FireEye, Inc. has a 3.8/5 stars for its overall company culture rated by their employees

top

15%

CEO of FireEye, Inc.

Kevin Mandia

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

FireEye, Inc. scored a 30 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of FireEye, Inc. would recommend the brand to a friend. ENPS measures how likely FireEye, Inc. employees would recommend working at FireEye, Inc. to a friend.

Net Promoter Score

NPS Score

52%	Promoters
26%	Passive
22%	Detractors

Employee Net Promoter Score

-11

eNPS Score

26%	Promoters
37%	Passive
37%	Detractors

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