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NPS
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Brooks Brothers is ranked #76 in Retail Brands
Brooks Brothers is ranked #76 in Retail Brands
About Brooks Brothers' Brand
Brooks Brothers is offering stylish modern clothing and fresh takes on heritage designs for men, women, and kids. Brooks Brothers’s brand is ranked #444 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Brooks Brothers. When compared to other organizations within the Retail industry, Brooks Brothers is ranked #76. Among its major competitors, Brooks Brothers is ranked in 4th place for NPS while Charles Tyrwhitt is 1st, and Boot Barn Holdings is 2nd.
Brand at a Glance
70%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Brooks Brothers Ranking
- #76 in Retail
- #4 / 4 of its competitors
Brooks Brothers NPS
Brooks Brothers's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Brooks Brothers's customers would recommend using the product based on a scale of -100 to 100.
Brooks Brothers Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Brooks Brothers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 3 | Oct 2024 | 3 |
Nov 2024 3 | Nov 2024 | 3 |
Dec 2024 1 | Dec 2024 | 1 |
Jan 2025 3 | Jan 2025 | 3 |
Feb 2025 1 | Feb 2025 | 1 |
Mar 2025 1 | Mar 2025 | 1 |
Apr 2025 1 | Apr 2025 | 1 |
May 2025 0 | May 2025 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 -1 | Oct 2025 | -1 |
Nov 2025 1 | Nov 2025 | 1 |
How Other Brands Compare
Brooks Brothers is ranked #4 for NPS among its competitors. Charles Tyrwhitt and Boot Barn Holdings come in first and second, with Tory Burch coming in at third.
 Brooks Brothers |  Tory Burch |  Boot Barn Holdings |  Charles Tyrwhitt | |
| Global Ranking | #444 | #373 | #- | #- |
| NPS | 0 | 22 | 25 | 56 |
| Valuation Updated every 24 hours for public companies | - | $105.71B | $1.82B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brooks Brothers NPS by Gender
Male customers rated Brooks Brothers's NPS 16 points higher than Female customers.
Male
-12
Brooks Brothers's NPS was rated -12 by Male customers on Comparably.
43%
Promoters
2%
Passives
55%
Detractors
Female
-28
Brooks Brothers's NPS was rated -28 by Female customers on Comparably.
36%
Promoters
0%
Passives
64%
Detractors
Brooks Brothers NPS by Ethnicity
Brooks Brothers's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Hispanic or Latino 20 | Hispanic or Latino | 20 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 12 | Asian or Pacific Islander | 12 |
Other -66 | Other | -66 |
Brooks Brothers NPS by Age
Brooks Brothers's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Brooks Brothers NPS by Usage
Brooks Brothers's NPS was rated the highest by customers who have used Brooks Brothers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 54 | 2 to 5 Years | 54 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -47 | Over 10 Years | -47 |
Brooks Brothers NPS vs. Competitors
Compared to its competitors, Brooks Brothers's NPS is rated right above Paul Smith, and is preceded by Tory Burch.
| COMPANY | NPS Score | |
|---|---|---|
| Charles Tyrwhitt | 56 |
| Boot Barn Holdings | 25 |
| Tory Burch | 22 |
| Brooks Brothers | 0 |
 | Paul Smith | N/A |
 | Saks Fifth Avenue | -4 |
Brooks Brothers NPS vs Companies in Retail
In the Retail industry, Brooks Brothers's NPS is rated right below Chipotle.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
| Brooks Brothers | 0 |
Brooks Brothers Customer Reviews
Out of the 16 Brooks Brothers customer reviews 9 were positive and 7 were constructive. Brooks Brothers customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Brooks Brothers Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Brooks Brothers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Brooks Brothers Customer Loyalty Score by Gender
Female customers rated Brooks Brothers's Customer Loyalty score 1% higher than Male customers.
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Male
80%
Yes
Female
81%
Yes
Brooks Brothers Customer Loyalty Score by Ethnicity
Brooks Brothers's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brooks Brothers.
78
out of 100
Caucasian
82
out of 100
Hispanic or Latino
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Brooks Brothers Customer Loyalty Score by Age
Brooks Brothers's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 82% | 26-30 | 82% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 85% | 46-50 | 85% |
51-55 70% | 51-55 | 70% |
61-65 87% | 61-65 | 87% |
66+ 76% | 66+ | 76% |
Brooks Brothers Customer Loyalty Score by Usage
Brooks Brothers's Customer Loyalty score was rated the highest by customers who have used Brooks Brothers's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Brooks Brothers Customer Loyalty Score by Industry
Brooks Brothers's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Brooks Brothers Customer Loyalty vs. Competitors
Compared to its competitors, Brooks Brothers's Customer Loyalty score is rated right above Paul Smith, and is preceded by Saks Fifth Avenue.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Charles Tyrwhitt | 81% |
| Tory Burch | 81% |
| Boot Barn Holdings | 75% |
| Saks Fifth Avenue | 71% |
| Brooks Brothers | 70% |
| Paul Smith | N/A |
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Customer Loyalty for Other Retail Brands
In the Retail industry, Brooks Brothers's Customer Loyalty score is rated right below Chipotle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Chipotle | 76% |
| Brooks Brothers | 70% |
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Brooks Brothers Product Quality
3.3/5
Brooks Brothers has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Brooks Brothers Product Information
Brooks Brothers’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Brooks Brothers's product the highest. Reviewers from the Accounting industry rated Brooks Brothers the lowest at 2.2.
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Social
Quick Insights into Brooks Brothers Product Quality
Brooks Brothers's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 36-40.
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Ranked Brooks Brothers Product Quality the Highest
Ranked Brooks Brothers Product Quality the Lowest
Brooks Brothers Product Quality Score by Gender
Male customers rated Brooks Brothers's Product Quality score 0.7 stars higher than Female customers.
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Male
3.5/5
Female
2.8/5
Brooks Brothers Product Quality Score by Ethnicity
Brooks Brothers's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.7 | Other | 2.7 |
Brooks Brothers Product Quality Score by Age
Brooks Brothers's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.4 | 31-35 | 4.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4 | 51-55 | 4 |
61-65 3 | 61-65 | 3 |
66+ 2.9 | 66+ | 2.9 |
Brooks Brothers Product Quality Score by Usage
Brooks Brothers's Product Quality score was rated the highest by customers who have used Brooks Brothers's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Brooks Brothers Product Quality Score by Industry
Brooks Brothers's Product Quality score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Brooks Brothers Product Quality vs. Competitors
Compared to its competitors, Brooks Brothers's Product Quality score is rated right above Saks Fifth Avenue, and is preceded by Tory Burch.
| COMPANY | Product Quality Score | |
|---|---|---|
| Boot Barn Holdings | 4.3/5 |
| Charles Tyrwhitt | 4.3/5 |
| Tory Burch | 4/5 |
| Brooks Brothers | 3.3/5 |
| Saks Fifth Avenue | 3.2/5 |
| Paul Smith | N/A |
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Product Quality for Other Retail Brands
In the Retail industry, Brooks Brothers's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| Brooks Brothers | 3.3/5 |
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Brooks Brothers Pricing
Brooks Brothers ROI & Value For Money
3.2/5
Brooks Brothers has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Brooks Brothers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Retail industry think that they had the lowest ROI from Brooks Brothers.
Quick Insights into Brooks Brothers ROI
Brooks Brothers's ROI score was rated highest by customers from the Education industry, and rated lowest by customers ages 36-40.
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Ranked Brooks Brothers ROI the Highest
Ranked Brooks Brothers ROI the Lowest
Brooks Brothers ROI Score by Gender
Male customers rated Brooks Brothers's ROI score 0.3 stars higher than Female customers.
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Male
3.2/5
Female
2.9/5
Brooks Brothers ROI Score by Ethnicity
Brooks Brothers's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
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2
3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.8 | Other | 2.8 |
Brooks Brothers ROI Score by Age
Brooks Brothers's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.2 | 31-35 | 4.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.5 | 51-55 | 3.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.6 | 66+ | 2.6 |
Brooks Brothers ROI Score by Usage
Brooks Brothers's ROI score was rated the highest by customers who have used Brooks Brothers's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Brooks Brothers ROI Score by Industry
Brooks Brothers's ROI score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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Brooks Brothers Pricing vs. Competitors
Compared to its competitors, Brooks Brothers's ROI score is rated right above Saks Fifth Avenue, and is preceded by Tory Burch.
| COMPANY | Pricing Score | |
|---|---|---|
| Boot Barn Holdings | 4.3/5 |
| Charles Tyrwhitt | 4.2/5 |
| Tory Burch | 3.8/5 |
| Brooks Brothers | 3.2/5 |
| Saks Fifth Avenue | 3/5 |
| Paul Smith | N/A |
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ROI for Other Retail Brands
In the Retail industry, Brooks Brothers's ROI score is rated right below Chipotle.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
| Brooks Brothers | 3.2/5 |
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Brooks Brothers Customer Satisfaction (CSAT)
Brooks Brothers Customer Satisfaction (CSAT) Score
58 / 100
Brooks Brothers has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
40%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brooks Brothers Customer Satisfaction
Brooks Brothers's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Brooks Brothers Customer Satisfaction the Highest
Ranked Brooks Brothers Customer Satisfaction the Lowest
Brooks Brothers Customer Satisfaction Score by Gender
Male customers rated Brooks Brothers's Customer Satisfaction score 15 points higher than Female customers.
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57 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 34% |
42 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Brooks Brothers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brooks Brothers' Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
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55 / 100
Very Satisfied
39%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
32%
CSAT according to Hispanic or Latino
Brooks Brothers' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Brooks Brothers' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Brooks Brothers' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
25%
CSAT according to Other
Brooks Brothers' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Brooks Brothers Customer Satisfaction Score by Age
Brooks Brothers's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 83% | |||||||||||||||
| 51-55 | 78% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 34% |
Brooks Brothers Customer Satisfaction Score by Usage
Brooks Brothers's Customer Satisfaction score was rated the highest by customers who have used Brooks Brothers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Brooks Brothers Customer Satisfaction Score by Industry
Brooks Brothers's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "Brooks Brothers Customer Satisfaction Score by Industry",
"text": "Brooks Brothers's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
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"label": "Tech",
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"label": "Accounting",
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{
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}Brooks Brothers Customer Satisfaction vs. Competitors
Compared to its competitors, Brooks Brothers's Customer Satisfaction score is rated right above Paul Smith, and is preceded by Saks Fifth Avenue.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Charles Tyrwhitt | 90% |
| Boot Barn Holdings | 78% |
| Tory Burch | 71% |
| Saks Fifth Avenue | 59% |
| Brooks Brothers | 58% |
| Paul Smith | 0% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, Brooks Brothers's Customer Satisfaction score is rated right below Chipotle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Chipotle | 62% |
| Brooks Brothers | 58% |
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Brooks Brothers Customer Service
3/5
Brooks Brothers has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Brooks Brothers's Customer Service
Address
New York City, NY 10017
Website
http://www.brooksbrothers.com
Phone Number
1(860)741-4800
Quick Insights into Brooks Brothers Customer Service
Brooks Brothers's Customer Service score was rated highest by customers from the Legal industry, and rated lowest by customers ages 36-40.
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Ranked Brooks Brothers Customer Service the Highest
Ranked Brooks Brothers Customer Service the Lowest
Brooks Brothers Customer Service Score by Gender
Female customers rated Brooks Brothers's Customer Service score 0.1 stars higher than Male customers.
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Male
2.8/5
Female
2.9/5
Brooks Brothers Customer Service Score by Ethnicity
Brooks Brothers's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brooks Brothers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2 | Other | 2 |
Brooks Brothers Customer Service Score by Age
Brooks Brothers's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 3 | 41-45 | 3 |
46-50 4 | 46-50 | 4 |
51-55 3.6 | 51-55 | 3.6 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.1 | 66+ | 2.1 |
Brooks Brothers Customer Service Score by Usage
Brooks Brothers's Customer Service score was rated the highest by customers who have used Brooks Brothers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Brooks Brothers Customer Service Score by Industry
Brooks Brothers's Customer Service score was rated the highest by Legal industry customers, and the lowest by Banking and Financial Services industry customers.
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Brooks Brothers Customer Service vs. Competitors
Compared to its competitors, Brooks Brothers's Customer Service score is rated right above Paul Smith, and is preceded by Saks Fifth Avenue.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boot Barn Holdings | 4.2/5 |
| Charles Tyrwhitt | 4.1/5 |
| Tory Burch | 3.9/5 |
| Saks Fifth Avenue | 3.1/5 |
| Brooks Brothers | 3/5 |
| Paul Smith | N/A |
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Customer Service for Other Retail Brands
In the Retail industry, Brooks Brothers's Customer Service score is rated right below Chipotle.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
| Brooks Brothers | 3/5 |
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Brooks Brothers as an Employer
2.9/5
Brooks Brothers has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Brooks Brothers scored a 0 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Brooks Brothers would recommend the brand to a friend. ENPS measures how likely Brooks Brothers employees would recommend working at Brooks Brothers to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 29% | Promoters |
|---|---|
| 15% | Passive |
| 56% | Detractors |
Global Ranking Snapshot
Brooks Brothers is ranked #444 in the Global Top 100 Brands. It ranks just behind JLL and just ahead of Jersey Mike's Subs.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
442 |  | Dollar Shave Club |  | Michael Dubin | Consumer Goods |
443 |  | JLL |  | Christian Ulbrich | Banking and Financial Services |
444 | | Brooks Brothers | | Claudio Vecchio | Retail |
445 |  | Jersey Mike's Subs |  | Peter Cancro | Retail |
446 |  | Palo Alto Networks |  | Nikesh Arora | Tech |
447 |  | Redfin |  | Glenn Kelman | Business and Consumer Services |
448 |  | Southern Company |  | Thomas Fanning | Energy and Manufacturing |
Retail Ranking Snapshot
Brooks Brothers is ranked #76 in the Retail Industry. It ranks just behind Lids and just ahead of Jersey Mike's Subs.
| RANK | COMPANY | Location | |
|---|---|---|---|
74 |  | Speedway | Enon, OH |
75 |  | Lids | Indianapolis, IN |
76 | | Brooks Brothers | New York City, NY |
77 | | Jersey Mike's Subs | Manasquan, NJ |
78 |  | Bonobos | York, NY |
79 |  | Vista | Waltham, MA |
80 |  | Topshop | London, AR |
