25
NPS
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Boot Barn Holdings
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About Boot Barn Holdings' Brand
Boot Barn Holdings, Inc. is a lifestyle retail chain
Brand at a Glance
75%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Boot Barn Holdings NPS
Boot Barn Holdings's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Boot Barn Holdings's customers would recommend using the product based on a scale of -100 to 100.
Boot Barn Holdings Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
Boot Barn Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 9 | Oct 2023 | 9 |
Feb 2024 -1 | Feb 2024 | -1 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 0 | May 2024 | 0 |
Jun 2024 12 | Jun 2024 | 12 |
Aug 2024 20 | Aug 2024 | 20 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 29 | Dec 2024 | 29 |
Jan 2025 25 | Jan 2025 | 25 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 22 | Apr 2025 | 22 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boot Barn Holdings NPS by Gender
Male customers rated Boot Barn Holdings's NPS 60 points higher than Female customers.
Male
100
Boot Barn Holdings's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
40
Boot Barn Holdings's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Boot Barn Holdings NPS by Ethnicity
Boot Barn Holdings's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Boot Barn Holdings NPS by Age
Boot Barn Holdings's NPS was rated 80 points by customers ages 18-25 on Comparably.
Boot Barn Holdings NPS by Usage
Boot Barn Holdings's NPS was rated 100 points by customers who have used Boot Barn Holdings's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Boot Barn Holdings Customer Reviews
Out of the 5 Boot Barn Holdings customer reviews 4 were positive and 1 was constructive. Boot Barn Holdings customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Boot Barn Holdings Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Boot Barn Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boot Barn Holdings Customer Loyalty Score by Gender
Female customers rated Boot Barn Holdings's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Boot Barn Holdings.
Male
70%
Yes
Female
82%
Yes
Boot Barn Holdings Customer Loyalty Score by Ethnicity
Boot Barn Holdings's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Boot Barn Holdings.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Boot Barn Holdings Customer Loyalty Score by Age
Boot Barn Holdings's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Boot Barn Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Boot Barn Holdings Customer Loyalty Score by Usage
Boot Barn Holdings's Customer Loyalty score was rated 70% by customers who have used Boot Barn Holdings's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Boot Barn Holdings Product Quality
4.3/5
Boot Barn Holdings has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Boot Barn Holdings Product Information
Boot Barn Holdings’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.bootbarn.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Retail
Quick Insights into Boot Barn Holdings Product Quality
Boot Barn Holdings's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Boot Barn Holdings Product Quality the Highest
Ranked Boot Barn Holdings Product Quality the Lowest
Boot Barn Holdings Product Quality Score by Gender
Male customers rated Boot Barn Holdings's Product Quality score 0.5 stars higher than Female customers.
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Male
5/5
Female
4.5/5
Boot Barn Holdings Product Quality Score by Ethnicity
Boot Barn Holdings's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Boot Barn Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Boot Barn Holdings Product Quality Score by Age
Boot Barn Holdings's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Boot Barn Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Boot Barn Holdings Product Quality Score by Usage
Boot Barn Holdings's Product Quality score was rated 5 stars by customers who have used Boot Barn Holdings's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Boot Barn Holdings Pricing
Boot Barn Holdings ROI & Value For Money
4.3/5
Boot Barn Holdings has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Boot Barn Holdings ROI
Boot Barn Holdings's ROI score was rated highest by customers who have used Boot Barn Holdings's products/services for Over 10 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Boot Barn Holdings ROI the Highest
Ranked Boot Barn Holdings ROI the Lowest
Boot Barn Holdings ROI Score by Gender
Male customers rated Boot Barn Holdings's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Boot Barn Holdings.
Male
4.8/5
Female
3.9/5
Boot Barn Holdings ROI Score by Ethnicity
Boot Barn Holdings's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boot Barn Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Boot Barn Holdings ROI Score by Age
Boot Barn Holdings's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Boot Barn Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Boot Barn Holdings ROI Score by Usage
Boot Barn Holdings's ROI score was rated 5 stars by customers who have used Boot Barn Holdings's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Boot Barn Holdings Customer Satisfaction (CSAT)
Boot Barn Holdings Customer Satisfaction (CSAT) Score
78 / 100
Boot Barn Holdings has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boot Barn Holdings Customer Satisfaction
Boot Barn Holdings's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Boot Barn Holdings' Customer Satisfaction.
Ranked Boot Barn Holdings Customer Satisfaction the Highest
Ranked Boot Barn Holdings Customer Satisfaction the Lowest
Boot Barn Holdings Customer Satisfaction Score by Gender
Male customers rated Boot Barn Holdings's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Boot Barn Holdings.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Boot Barn Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boot Barn Holdings' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Boot Barn Holdings.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Boot Barn Holdings' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Boot Barn Holdings.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Boot Barn Holdings Customer Satisfaction Score by Age
Boot Barn Holdings's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Boot Barn Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Boot Barn Holdings Customer Satisfaction Score by Usage
Boot Barn Holdings's Customer Satisfaction score was rated 100 points by customers who have used Boot Barn Holdings's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Boot Barn Holdings Customer Service
4.2/5
Boot Barn Holdings has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Boot Barn Holdings's Customer Service
Address
15776 Laguna Canyon Road, Irvine, CA
Website
http://www.bootbarn.com/
Phone Number
(949) 453-4401
Quick Insights into Boot Barn Holdings Customer Service
Boot Barn Holdings's Customer Service score was rated highest by customers who have used Boot Barn Holdings's products/services for Over 10 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Boot Barn Holdings' Customer Service score.
Ranked Boot Barn Holdings Customer Service the Highest
Ranked Boot Barn Holdings Customer Service the Lowest
Boot Barn Holdings Customer Service Score by Gender
Male customers rated Boot Barn Holdings's Customer Service score 1.1 stars higher than Female customers.
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Male
4.8/5
Female
3.7/5
Boot Barn Holdings Customer Service Score by Ethnicity
Boot Barn Holdings's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Boot Barn Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Boot Barn Holdings Customer Service Score by Age
Boot Barn Holdings's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Boot Barn Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Boot Barn Holdings Customer Service Score by Usage
Boot Barn Holdings's Customer Service score was rated 5 stars by customers who have used Boot Barn Holdings's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Boot Barn Holdings as an Employer
2.4/5
Boot Barn Holdings has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Boot Barn Holdings scored a 25 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Boot Barn Holdings would recommend the brand to a friend. ENPS measures how likely Boot Barn Holdings employees would recommend working at Boot Barn Holdings to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 18% | Promoters |
|---|---|
| 16% | Passive |
| 66% | Detractors |
