56
NPS
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Charles Tyrwhitt
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About Charles Tyrwhitt's Brand
A multi-channel British clothing retailer, specialising in formal men’s shirts, shoes, suits, knitwear and accessories Among its major competitors, Charles Tyrwhitt is ranked in 1st place for NPS while Superdry is 2nd, and ZARA FRANCE is 3rd.
Brand at a Glance
81%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Charles Tyrwhitt Ranking
- #1 / 4 of its competitors
Charles Tyrwhitt NPS
Charles Tyrwhitt's Net Promoter Score (NPS) is a 56 with 66% Promoters, 24% Passives, and 10% Detractors. Net Promoter Score tracks whether Charles Tyrwhitt's customers would recommend using the product based on a scale of -100 to 100.
Charles Tyrwhitt Overall NPS
| 66% | Promoters |
|---|---|
| 24% | Passives |
| 10% | Detractors |
Charles Tyrwhitt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 40 | Apr 2023 | 40 |
May 2023 38 | May 2023 | 38 |
Jul 2023 42 | Jul 2023 | 42 |
Aug 2023 46 | Aug 2023 | 46 |
Nov 2023 47 | Nov 2023 | 47 |
Dec 2023 48 | Dec 2023 | 48 |
Feb 2024 49 | Feb 2024 | 49 |
Apr 2024 52 | Apr 2024 | 52 |
Jan 2025 52 | Jan 2025 | 52 |
Feb 2025 57 | Feb 2025 | 57 |
Apr 2025 54 | Apr 2025 | 54 |
Jun 2025 56 | Jun 2025 | 56 |
How Other Brands Compare
Charles Tyrwhitt is ranked first for NPS among its competitors. Superdry and ZARA FRANCE come in second and third, with Brooks Brothers coming in at #4.
Charles Tyrwhitt |  Brooks Brothers |  Superdry |  ZARA FRANCE | |
| Global Ranking | #- | #444 | #- | #- |
| NPS | 56 | 0 | 27 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Charles Tyrwhitt NPS by Gender
Charles Tyrwhitt's NPS was rated 59 by Male customers on Comparably.
Male
59
Charles Tyrwhitt's NPS was rated 59 by Male customers on Comparably.
70%
Promoters
19%
Passives
11%
Detractors
Female
N/A
Charles Tyrwhitt's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Charles Tyrwhitt NPS by Ethnicity
Charles Tyrwhitt's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 77 | Caucasian | 77 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 0 | African American/Black | 0 |
Other 25 | Other | 25 |
Charles Tyrwhitt NPS by Age
Charles Tyrwhitt's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Charles Tyrwhitt NPS by Usage
Charles Tyrwhitt's NPS was rated the highest by customers who have used Charles Tyrwhitt's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 50 | Over 10 Years | 50 |
Charles Tyrwhitt NPS vs. Competitors
Compared to its competitors, Charles Tyrwhitt's NPS is rated right above Superdry.
| COMPANY | NPS Score | |
|---|---|---|
| Charles Tyrwhitt | 56 |
| Superdry | 27 |
| ZARA FRANCE | 17 |
| Brooks Brothers | 0 |
Charles Tyrwhitt Customer Reviews
Out of the 8 Charles Tyrwhitt customer reviews 8 were positive and 0 were constructive. Charles Tyrwhitt customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Charles Tyrwhitt Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Charles Tyrwhitt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Charles Tyrwhitt Customer Loyalty Score by Gender
Charles Tyrwhitt's Customer Loyalty score was rated 93 by Male customers on Comparably.
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Male
93%
Yes
Female
N/A
Yes
Charles Tyrwhitt Customer Loyalty Score by Ethnicity
Charles Tyrwhitt's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Charles Tyrwhitt.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Other
Charles Tyrwhitt Customer Loyalty Score by Age
Charles Tyrwhitt's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 100% | 41-45 | 100% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Charles Tyrwhitt Customer Loyalty Score by Usage
Charles Tyrwhitt's Customer Loyalty score was rated the highest by customers who have used Charles Tyrwhitt's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Charles Tyrwhitt Customer Loyalty Score by Industry
Charles Tyrwhitt's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Charles Tyrwhitt Customer Loyalty vs. Competitors
Compared to its competitors, Charles Tyrwhitt's Customer Loyalty score is rated right above ZARA FRANCE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Charles Tyrwhitt | 81% |
| ZARA FRANCE | 80% |
| Brooks Brothers | 70% |
| Superdry | 69% |
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Charles Tyrwhitt Product Quality
4.3/5
Charles Tyrwhitt has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Charles Tyrwhitt Product Information
Charles Tyrwhitt’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Charles Tyrwhitt's product the highest. Reviewers from the Banking and Financial Services industry rated Charles Tyrwhitt the lowest at 4.3.
- Website
- http://www.ctshirts.com/
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Quick Insights into Charles Tyrwhitt Product Quality
Charles Tyrwhitt's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Charles Tyrwhitt Product Quality the Highest
Ranked Charles Tyrwhitt Product Quality the Lowest
Charles Tyrwhitt Product Quality Score by Gender
Charles Tyrwhitt's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Charles Tyrwhitt Product Quality Score by Ethnicity
Charles Tyrwhitt's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Charles Tyrwhitt.
0
1
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.5 | Other | 3.5 |
Charles Tyrwhitt Product Quality Score by Age
Charles Tyrwhitt's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 4.1 | 41-45 | 4.1 |
51-55 4.3 | 51-55 | 4.3 |
56-60 4.6 | 56-60 | 4.6 |
66+ 4.8 | 66+ | 4.8 |
Charles Tyrwhitt Product Quality Score by Usage
Charles Tyrwhitt's Product Quality score was rated the highest by customers who have used Charles Tyrwhitt's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Charles Tyrwhitt Product Quality Score by Industry
Charles Tyrwhitt's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Charles Tyrwhitt Product Quality vs. Competitors
Compared to its competitors, Charles Tyrwhitt's Product Quality score is rated right above ZARA FRANCE.
| COMPANY | Product Quality Score | |
|---|---|---|
| Charles Tyrwhitt | 4.3/5 |
| ZARA FRANCE | 3.8/5 |
| Superdry | 3.8/5 |
| Brooks Brothers | 3.3/5 |
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Charles Tyrwhitt Pricing
Charles Tyrwhitt ROI & Value For Money
4.2/5
Charles Tyrwhitt has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Charles Tyrwhitt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Charles Tyrwhitt.
Quick Insights into Charles Tyrwhitt ROI
Charles Tyrwhitt's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Charles Tyrwhitt ROI the Highest
Ranked Charles Tyrwhitt ROI the Lowest
Charles Tyrwhitt ROI Score by Gender
Charles Tyrwhitt's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Charles Tyrwhitt ROI Score by Ethnicity
Charles Tyrwhitt's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Charles Tyrwhitt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4 | African American/Black | 4 |
Other 3.5 | Other | 3.5 |
Charles Tyrwhitt ROI Score by Age
Charles Tyrwhitt's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Charles Tyrwhitt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
41-45 3.5 | 41-45 | 3.5 |
51-55 4.2 | 51-55 | 4.2 |
56-60 4.1 | 56-60 | 4.1 |
66+ 4.4 | 66+ | 4.4 |
Charles Tyrwhitt ROI Score by Usage
Charles Tyrwhitt's ROI score was rated the highest by customers who have used Charles Tyrwhitt's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Charles Tyrwhitt ROI Score by Industry
Charles Tyrwhitt's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Charles Tyrwhitt Pricing vs. Competitors
Compared to its competitors, Charles Tyrwhitt's ROI score is rated right above Superdry.
| COMPANY | Pricing Score | |
|---|---|---|
| Charles Tyrwhitt | 4.2/5 |
| Superdry | 3.8/5 |
| ZARA FRANCE | 3.5/5 |
| Brooks Brothers | 3.2/5 |
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Charles Tyrwhitt Customer Satisfaction (CSAT)
Charles Tyrwhitt Customer Satisfaction (CSAT) Score
90 / 100
Charles Tyrwhitt has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Charles Tyrwhitt Customer Satisfaction
Charles Tyrwhitt's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Charles Tyrwhitt's Customer Satisfaction.
Ranked Charles Tyrwhitt Customer Satisfaction the Highest
Ranked Charles Tyrwhitt Customer Satisfaction the Lowest
Charles Tyrwhitt Customer Satisfaction Score by Gender
Charles Tyrwhitt's Customer Satisfaction score was rated 89 by Male customers on Comparably.
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89 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 3% | |
Very Dissatisfied | 4% |
Charles Tyrwhitt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Charles Tyrwhitt's Customer Satisfaction (CSAT) score was rated 94% according to Caucasian users and customers.
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94 / 100
Very Satisfied
83%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Charles Tyrwhitt's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Charles Tyrwhitt's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Charles Tyrwhitt's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Charles Tyrwhitt Customer Satisfaction Score by Age
Charles Tyrwhitt's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Charles Tyrwhitt.
0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 66+ | 100% |
Charles Tyrwhitt Customer Satisfaction Score by Usage
Charles Tyrwhitt's Customer Satisfaction score was rated the highest by customers who have used Charles Tyrwhitt's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Charles Tyrwhitt Customer Satisfaction Score by Industry
Charles Tyrwhitt's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Charles Tyrwhitt Customer Satisfaction vs. Competitors
Compared to its competitors, Charles Tyrwhitt's Customer Satisfaction score is rated right above Superdry.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Charles Tyrwhitt | 90% |
| Superdry | 83% |
| ZARA FRANCE | 79% |
| Brooks Brothers | 58% |
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Charles Tyrwhitt Customer Service
4.1/5
Charles Tyrwhitt has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Charles Tyrwhitt's Customer Service
Address
Charles Tyrwhitt, Cottons Centre, 1st Floor, Cottons Lane, LDN Bridge, London, MN SE1 2QG United Kingdom
Website
http://www.ctshirts.com/
Phone Number
0000000000000000000
Quick Insights into Charles Tyrwhitt Customer Service
Charles Tyrwhitt's Customer Service score was rated highest by customers ages 66+, and rated lowest by Hispanic or Latino customers.
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Ranked Charles Tyrwhitt Customer Service the Highest
Ranked Charles Tyrwhitt Customer Service the Lowest
Charles Tyrwhitt Customer Service Score by Gender
Charles Tyrwhitt's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Charles Tyrwhitt Customer Service Score by Ethnicity
Charles Tyrwhitt's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Charles Tyrwhitt.
0
20
40
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 4 | African American/Black | 4 |
Other 3.9 | Other | 3.9 |
Charles Tyrwhitt Customer Service Score by Age
Charles Tyrwhitt's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Charles Tyrwhitt.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
41-45 4.3 | 41-45 | 4.3 |
51-55 3.7 | 51-55 | 3.7 |
56-60 4.1 | 56-60 | 4.1 |
66+ 4.6 | 66+ | 4.6 |
Charles Tyrwhitt Customer Service Score by Usage
Charles Tyrwhitt's Customer Service score was rated the highest by customers who have used Charles Tyrwhitt's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Charles Tyrwhitt Customer Service Score by Industry
Charles Tyrwhitt's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Charles Tyrwhitt Customer Service vs. Competitors
Compared to its competitors, Charles Tyrwhitt's Customer Service score is rated right above Superdry.
| COMPANY | Customer Service Score | |
|---|---|---|
| Charles Tyrwhitt | 4.1/5 |
| Superdry | 3.8/5 |
| ZARA FRANCE | 3.5/5 |
| Brooks Brothers | 3/5 |
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Charles Tyrwhitt as an Employer
3.7/5
Charles Tyrwhitt has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Charles Tyrwhitt scored a 56 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Charles Tyrwhitt would recommend the brand to a friend. ENPS measures how likely Charles Tyrwhitt employees would recommend working at Charles Tyrwhitt to a friend.
Net Promoter Score
56
NPS Score
| 66% | Promoters |
|---|---|
| 24% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
