17
NPS
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ZARA FRANCE
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About ZARA FRANCE's Brand
"Clothes for women Jackets and blazers, for women Skirts, short and long Dresses, short and long Jackets and skirts, denim Clothes, outsize, for women; Clothes for children Shirts for children Dresses for children Skirts and half slips, for children; Clothes for babies Dresses for babies Skirts for babies; Clothes and articles, weatherproof and waterproof Jackets, weatherproof and waterproof; Leather clothing Coats and jackets, leather Skirts, leather Dresses, leather; Fur clothing and products Jackets, fur"
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
ZARA FRANCE NPS
ZARA FRANCE's Net Promoter Score (NPS) is a 17 with 48% Promoters, 21% Passives, and 31% Detractors. Net Promoter Score tracks whether ZARA FRANCE's customers would recommend using the product based on a scale of -100 to 100.
ZARA FRANCE Overall NPS
| 48% | Promoters |
|---|---|
| 21% | Passives |
| 31% | Detractors |
ZARA FRANCE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 24 | Jun 2023 | 24 |
Aug 2023 18 | Aug 2023 | 18 |
Sep 2023 21 | Sep 2023 | 21 |
Oct 2023 24 | Oct 2023 | 24 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 28 | Mar 2024 | 28 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 18 | Nov 2024 | 18 |
Jan 2025 19 | Jan 2025 | 19 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 17 | Apr 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZARA FRANCE NPS by Gender
ZARA FRANCE's NPS was rated 45 by Female customers on Comparably.
Female
45
ZARA FRANCE's NPS was rated 45 by Female customers on Comparably.
56%
Promoters
33%
Passives
11%
Detractors
Male
N/A
ZARA FRANCE's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ZARA FRANCE NPS by Ethnicity
ZARA FRANCE's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Other 67 | Other | 67 |
ZARA FRANCE NPS by Age
ZARA FRANCE's NPS was rated 50 points by customers ages 18-25 on Comparably.
ZARA FRANCE NPS by Usage
ZARA FRANCE's NPS was rated 50 points by customers who have used ZARA FRANCE's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
ZARA FRANCE Customer Reviews
Out of the 2 ZARA FRANCE customer reviews 2 were positive and 0 were constructive. ZARA FRANCE customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ZARA FRANCE Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of ZARA FRANCE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZARA FRANCE Customer Loyalty Score by Gender
ZARA FRANCE's Customer Loyalty score was rated 90 by Female customers on Comparably.
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Female
90%
Yes
Male
N/A
Yes
ZARA FRANCE Customer Loyalty Score by Ethnicity
ZARA FRANCE's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZARA FRANCE.
100
out of 100
Caucasian
70
out of 100
Other
ZARA FRANCE Customer Loyalty Score by Age
ZARA FRANCE's Customer Loyalty score was rated 85% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ZARA FRANCE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
ZARA FRANCE Customer Loyalty Score by Usage
ZARA FRANCE's Customer Loyalty score was rated 78% by customers who have used ZARA FRANCE's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ZARA FRANCE Product Quality
3.8/5
ZARA FRANCE has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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ZARA FRANCE Product Information
ZARA FRANCE’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.zara.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into ZARA FRANCE Product Quality
ZARA FRANCE's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked ZARA FRANCE Product Quality the Highest
Ranked ZARA FRANCE Product Quality the Lowest
ZARA FRANCE Product Quality Score by Gender
ZARA FRANCE's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ZARA FRANCE.
Female
3.9/5
Male
N/A
ZARA FRANCE Product Quality Score by Ethnicity
ZARA FRANCE's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZARA FRANCE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 4.6 | Other | 4.6 |
ZARA FRANCE Product Quality Score by Age
ZARA FRANCE's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ZARA FRANCE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
ZARA FRANCE Product Quality Score by Usage
ZARA FRANCE's Product Quality score was rated 4.5 stars by customers who have used ZARA FRANCE's products/services for 2 to 5 Years.
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ZARA FRANCE Pricing
ZARA FRANCE ROI & Value For Money
3.5/5
ZARA FRANCE has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into ZARA FRANCE ROI
ZARA FRANCE's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked ZARA FRANCE ROI the Highest
Ranked ZARA FRANCE ROI the Lowest
ZARA FRANCE ROI Score by Gender
ZARA FRANCE's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ZARA FRANCE.
Female
3.6/5
Male
N/A
ZARA FRANCE ROI Score by Ethnicity
ZARA FRANCE's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZARA FRANCE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 4.1 | Other | 4.1 |
ZARA FRANCE ROI Score by Age
ZARA FRANCE's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ZARA FRANCE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
ZARA FRANCE ROI Score by Usage
ZARA FRANCE's ROI score was rated 4 stars by customers who have used ZARA FRANCE's products/services for 2 to 5 Years.
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ZARA FRANCE Customer Satisfaction (CSAT)
ZARA FRANCE Customer Satisfaction (CSAT) Score
79 / 100
ZARA FRANCE has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZARA FRANCE Customer Satisfaction
ZARA FRANCE's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked ZARA FRANCE Customer Satisfaction the Highest
Ranked ZARA FRANCE Customer Satisfaction the Lowest
ZARA FRANCE Customer Satisfaction Score by Gender
ZARA FRANCE's Customer Satisfaction score was rated 88 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZARA FRANCE.
88 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
ZARA FRANCE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ZARA FRANCE's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZARA FRANCE.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
ZARA FRANCE's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZARA FRANCE.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ZARA FRANCE Customer Satisfaction Score by Age
ZARA FRANCE's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ZARA FRANCE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
ZARA FRANCE Customer Satisfaction Score by Usage
ZARA FRANCE's Customer Satisfaction score was rated 100 points by customers who have used ZARA FRANCE's products/services for 2 to 5 Years.
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ZARA FRANCE Customer Service
3.5/5
ZARA FRANCE has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ZARA FRANCE's Customer Service
Address
80 AVENUE DES TERROIRS DE FRANCE IMMEUBLE, Paris 12, 75012 France
Website
http://www.zara.com
Quick Insights into ZARA FRANCE Customer Service
ZARA FRANCE's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked ZARA FRANCE Customer Service the Highest
Ranked ZARA FRANCE Customer Service the Lowest
ZARA FRANCE Customer Service Score by Gender
ZARA FRANCE's Customer Service score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
ZARA FRANCE Customer Service Score by Ethnicity
ZARA FRANCE's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZARA FRANCE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 4.3 | Other | 4.3 |
ZARA FRANCE Customer Service Score by Age
ZARA FRANCE's Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ZARA FRANCE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
ZARA FRANCE Customer Service Score by Usage
ZARA FRANCE's Customer Service score was rated 4.1 stars by customers who have used ZARA FRANCE's products/services for 2 to 5 Years.
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ZARA FRANCE as an Employer
Consumer vs. Employees
ZARA FRANCE scored a 17 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of ZARA FRANCE would recommend the brand to a friend. ENPS measures how likely ZARA FRANCE employees would recommend working at ZARA FRANCE to a friend.
Net Promoter Score
17
NPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
