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NPS
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Tory Burch is ranked #47 in Fashion and Beauty Brands
Tory Burch is ranked #47 in Fashion and Beauty Brands
About Tory Burch's Brand
Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its CEO and designer, Tory Burch. Tory Burch’s brand is ranked #373 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Tory Burch. When compared to other organizations within the Fashion and Beauty industry, Tory Burch is ranked #47. Among its major competitors, Tory Burch is ranked in 3rd place for NPS while Coach is 1st, and Michael Kors is 2nd.Their current valuation is $105.71B
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Tory Burch CMO
Tory Burch Ranking
- #373 in Global Best Brands
- #47 in Fashion and Beauty
- #3 / 4 of its competitors
Tory Burch NPS
Tory Burch's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether Tory Burch's customers would recommend using the product based on a scale of -100 to 100.
Tory Burch Overall NPS
| 53% | Promoters |
|---|---|
| 16% | Passives |
| 31% | Detractors |
Tory Burch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 22 | Nov 2024 | 22 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 22 | Jan 2025 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 22 | Mar 2025 | 22 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jun 2025 22 | Jun 2025 | 22 |
Jul 2025 22 | Jul 2025 | 22 |
Aug 2025 22 | Aug 2025 | 22 |
Oct 2025 22 | Oct 2025 | 22 |
Nov 2025 20 | Nov 2025 | 20 |
How Other Brands Compare
Tory Burch is ranked third for NPS among its competitors. Coach and Michael Kors come in first and second, with Brooks Brothers coming in at #4. Among those competitors, it is the most valued company.
 Tory Burch |  Brooks Brothers |  Coach |  Michael Kors | |
| Global Ranking | #373 | #444 | #497 | #- |
| NPS | 22 | 0 | 41 | 23 |
| Valuation Updated every 24 hours for public companies | $105.71B | - | $3.29B | $1.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tory Burch NPS by Gender
Female customers rated Tory Burch's NPS 15 points higher than Male customers.
Male
13
Tory Burch's NPS was rated 13 by Male customers on Comparably.
44%
Promoters
25%
Passives
31%
Detractors
Female
28
Tory Burch's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Tory Burch NPS by Ethnicity
Tory Burch's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 22 | Caucasian | 22 |
Hispanic or Latino 54 | Hispanic or Latino | 54 |
African American/Black 18 | African American/Black | 18 |
Asian or Pacific Islander 18 | Asian or Pacific Islander | 18 |
Other 23 | Other | 23 |
Tory Burch NPS by Age
Tory Burch's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Tory Burch NPS by Usage
Tory Burch's NPS was rated the highest by customers who have used Tory Burch's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 18 | Less than 1 Year | 18 |
1 to 2 Years 22 | 1 to 2 Years | 22 |
2 to 5 Years 48 | 2 to 5 Years | 48 |
5 to 10 Years 12 | 5 to 10 Years | 12 |
Over 10 Years 12 | Over 10 Years | 12 |
Tory Burch NPS vs. Competitors
Compared to its competitors, Tory Burch's NPS is rated right above Alex and Ani, and is preceded by Michael Kors.
| COMPANY | NPS Score | |
|---|---|---|
| Coach | 41 |
| Michael Kors | 23 |
| Tory Burch | 22 |
 | Alex and Ani | 9 |
| Brooks Brothers | 0 |
 | Fullbeauty Brands | -74 |
Tory Burch NPS vs Companies in Fashion and Beauty
In the Fashion and Beauty industry, Tory Burch's NPS is rated right below Gucci.
| COMPANY | NPS Score | |
|---|---|---|
 | Nike | 48 |
 | Vans | 47 |
 | American Eagle Outfitters | 44 |
 | Uniqlo | 40 |
 | CHANEL | 39 |
 | Glossier | 38 |
 | Crocs | 34 |
 | Gucci | 31 |
| Tory Burch | 22 |
Tory Burch Customer Reviews
Out of the 34 Tory Burch customer reviews 25 were positive and 9 were constructive. Tory Burch customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tory Burch Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Tory Burch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tory Burch Customer Loyalty Score by Gender
Female customers rated Tory Burch's Customer Loyalty score 4% higher than Male customers.
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Male
83%
Yes
Female
87%
Yes
Tory Burch Customer Loyalty Score by Ethnicity
Tory Burch's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tory Burch.
80
out of 100
Caucasian
93
out of 100
Hispanic or Latino
88
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
90
out of 100
Other
Tory Burch Customer Loyalty Score by Age
Tory Burch's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 88% | 18-25 | 88% |
26-30 72% | 26-30 | 72% |
31-35 87% | 31-35 | 87% |
36-40 95% | 36-40 | 95% |
41-45 86% | 41-45 | 86% |
46-50 83% | 46-50 | 83% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 82% | 61-65 | 82% |
66+ 82% | 66+ | 82% |
Tory Burch Customer Loyalty Score by Usage
Tory Burch's Customer Loyalty score was rated the highest by customers who have used Tory Burch's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tory Burch Customer Loyalty Score by Industry
Tory Burch's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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Tory Burch Customer Loyalty vs. Competitors
Compared to its competitors, Tory Burch's Customer Loyalty score is rated right above Michael Kors, and is preceded by Coach.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coach | 87% |
| Tory Burch | 81% |
| Michael Kors | 80% |
| Alex and Ani | 72% |
| Brooks Brothers | 70% |
| Fullbeauty Brands | 69% |
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tory Burch's Customer Loyalty score is rated right above Uniqlo, and is preceded by Nike.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Vans | 85% |
| Nike | 83% |
| Tory Burch | 81% |
| Uniqlo | 81% |
| CHANEL | 79% |
| Crocs | 79% |
| Glossier | 77% |
| Gucci | 76% |
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Tory Burch Product Quality
4/5
Tory Burch has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Tory Burch Product Information
Tory Burch’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Tory Burch's product the highest. Reviewers from the Fashion and Beauty industry rated Tory Burch the lowest at 3.9.
- Website
- http://toryburch.com
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Hardware and Devices
Quick Insights into Tory Burch Product Quality
Tory Burch's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Tory Burch Product Quality the Highest
Ranked Tory Burch Product Quality the Lowest
Tory Burch Product Quality Score by Gender
Female customers rated Tory Burch's Product Quality score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
Tory Burch Product Quality Score by Ethnicity
Tory Burch's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.5 | Other | 3.5 |
Tory Burch Product Quality Score by Age
Tory Burch's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.4 | 51-55 | 4.4 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.6 | 66+ | 3.6 |
Tory Burch Product Quality Score by Usage
Tory Burch's Product Quality score was rated the highest by customers who have used Tory Burch's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Tory Burch Product Quality Score by Industry
Tory Burch's Product Quality score was rated the highest by Education industry customers, and the lowest by Government and Public Policy industry customers.
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Tory Burch Product Quality vs. Competitors
Compared to its competitors, Tory Burch's Product Quality score is rated right above Michael Kors, and is preceded by Coach.
| COMPANY | Product Quality Score | |
|---|---|---|
| Coach | 4/5 |
| Tory Burch | 4/5 |
| Michael Kors | 3.8/5 |
| Alex and Ani | 3.7/5 |
| Brooks Brothers | 3.3/5 |
| Fullbeauty Brands | 1.9/5 |
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tory Burch's Product Quality score is rated right below Crocs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| Glossier | 4.3/5 |
| CHANEL | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Gucci | 4.2/5 |
| Crocs | 4.1/5 |
| Tory Burch | 4/5 |
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Tory Burch Pricing
Tory Burch ROI & Value For Money
3.8/5
Tory Burch has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Tory Burch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Tory Burch.
Quick Insights into Tory Burch ROI
Tory Burch's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Tory Burch ROI the Highest
Ranked Tory Burch ROI the Lowest
Tory Burch ROI Score by Gender
Female customers rated Tory Burch's ROI score 0.3 stars higher than Male customers.
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Male
3.5/5
Female
3.8/5
Tory Burch ROI Score by Ethnicity
Tory Burch's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tory Burch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.8 | Other | 3.8 |
Tory Burch ROI Score by Age
Tory Burch's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4.3 | 51-55 | 4.3 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.6 | 66+ | 3.6 |
Tory Burch ROI Score by Usage
Tory Burch's ROI score was rated the highest by customers who have used Tory Burch's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Tory Burch ROI Score by Industry
Tory Burch's ROI score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
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Tory Burch Pricing vs. Competitors
Compared to its competitors, Tory Burch's ROI score is rated right above Michael Kors, and is preceded by Coach.
| COMPANY | Pricing Score | |
|---|---|---|
| Coach | 3.9/5 |
| Tory Burch | 3.8/5 |
| Michael Kors | 3.7/5 |
| Alex and Ani | 3.2/5 |
| Brooks Brothers | 3.2/5 |
| Fullbeauty Brands | 1.9/5 |
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tory Burch's ROI score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Uniqlo | 4/5 |
| Nike | 3.9/5 |
| CHANEL | 3.9/5 |
| Glossier | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Gucci | 3.8/5 |
| Tory Burch | 3.8/5 |
| Crocs | 3.7/5 |
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Tory Burch Customer Satisfaction (CSAT)
Tory Burch Customer Satisfaction (CSAT) Score
71 / 100
Tory Burch has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
48%
Satisfied
23%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tory Burch Customer Satisfaction
Tory Burch's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers ages 61-65.
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Ranked Tory Burch Customer Satisfaction the Highest
Ranked Tory Burch Customer Satisfaction the Lowest
Tory Burch Customer Satisfaction Score by Gender
Female customers rated Tory Burch's Customer Satisfaction score 12 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
75 / 100
FemaleVery Satisfied | 52% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 7% | |
Very Dissatisfied | 14% |
Tory Burch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tory Burch's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
53%
Satisfied
17%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
CSAT according to Hispanic or Latino
Tory Burch's Customer Satisfaction (CSAT) score was rated 92% according to Hispanic or Latino users and customers.
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92 / 100
Very Satisfied
62%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
CSAT according to African American/Black
Tory Burch's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
15%
CSAT according to Asian or Pacific Islander
Tory Burch's Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
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79 / 100
Very Satisfied
46%
Satisfied
33%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
13%
CSAT according to Other
Tory Burch's Customer Satisfaction (CSAT) score was rated 71% according to Other users and customers.
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71 / 100
Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
18%
Tory Burch Customer Satisfaction Score by Age
Tory Burch's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 89% | |||||||||||||||
| 36-40 | 58% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 61% | |||||||||||||||
| 51-55 | 89% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 60% |
Tory Burch Customer Satisfaction Score by Usage
Tory Burch's Customer Satisfaction score was rated the highest by customers who have used Tory Burch's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tory Burch Customer Satisfaction Score by Industry
Tory Burch's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Government and Public Policy industry customers.
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{
"title": "Tory Burch Customer Satisfaction Score by Industry",
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}Tory Burch Customer Satisfaction vs. Competitors
Compared to its competitors, Tory Burch's Customer Satisfaction score is rated right above Brooks Brothers, and is preceded by Michael Kors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Coach | 78% |
| Alex and Ani | 74% |
| Michael Kors | 73% |
| Tory Burch | 71% |
| Brooks Brothers | 58% |
| Fullbeauty Brands | 18% |
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tory Burch's Customer Satisfaction score is rated right below Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uniqlo | 88% |
| Nike | 86% |
| Vans | 85% |
| American Eagle Outfitters | 82% |
| CHANEL | 80% |
| Glossier | 79% |
| Crocs | 79% |
| Gucci | 79% |
| Tory Burch | 71% |
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Tory Burch Customer Service
3.9/5
Tory Burch has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Tory Burch's Customer Service
Address
New York City, NY
Website
http://toryburch.com
Phone Number
212-683-2323
Quick Insights into Tory Burch Customer Service
Tory Burch's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Tory Burch Customer Service the Highest
Ranked Tory Burch Customer Service the Lowest
Tory Burch Customer Service Score by Gender
Female customers rated Tory Burch's Customer Service score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
Tory Burch Customer Service Score by Ethnicity
Tory Burch's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.5 | Other | 3.5 |
Tory Burch Customer Service Score by Age
Tory Burch's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.7 | 41-45 | 3.7 |
46-50 4 | 46-50 | 4 |
51-55 4.4 | 51-55 | 4.4 |
56-60 3.6 | 56-60 | 3.6 |
61-65 2.7 | 61-65 | 2.7 |
66+ 3.6 | 66+ | 3.6 |
Tory Burch Customer Service Score by Usage
Tory Burch's Customer Service score was rated the highest by customers who have used Tory Burch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Tory Burch Customer Service Score by Industry
Tory Burch's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
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Tory Burch Customer Service vs. Competitors
Compared to its competitors, Tory Burch's Customer Service score is rated right above Michael Kors, and is preceded by Coach.
| COMPANY | Customer Service Score | |
|---|---|---|
| Coach | 3.9/5 |
| Tory Burch | 3.9/5 |
| Michael Kors | 3.7/5 |
| Alex and Ani | 3.2/5 |
| Brooks Brothers | 3/5 |
| Fullbeauty Brands | 1.6/5 |
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tory Burch's Customer Service score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Uniqlo | 4.1/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| CHANEL | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Gucci | 4/5 |
| Tory Burch | 3.9/5 |
| Crocs | 3.8/5 |
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Tory Burch as an Employer
2.4/5
Tory Burch has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Tory Burch scored a 22 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Tory Burch would recommend the brand to a friend. ENPS measures how likely Tory Burch employees would recommend working at Tory Burch to a friend.
Net Promoter Score
22
NPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
Global Ranking Snapshot
Tory Burch is ranked #373 in the Global Top 100 Brands. It ranks just behind Marc Jacobs and just ahead of Dodge.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
371 |  | BBVA |  | Javier Rodríguez Soler | Banking and Financial Services |
372 |  | Marc Jacobs |  | Marc Jacobs | Fashion and Beauty |
373 | | Tory Burch | | Tory Burch | Fashion and Beauty |
374 |  | Dodge |  | Timothy Kuniskis | Automotive and Transportation |
375 |  | Fitbit |  | James Park | Health and Wellness |
376 |  | Eventbrite |  | Julia Hartz | Business and Consumer Services |
377 |  | Frito-Lay |  | Steven William | Food and Beverages |
Fashion and Beauty Ranking Snapshot
Tory Burch is ranked #47 in the Fashion and Beauty Industry. It ranks just behind Marc Jacobs and just ahead of Athleta.
| RANK | COMPANY | Location | |
|---|---|---|---|
45 |  | GUESS | Los Angeles, CA |
46 | | Marc Jacobs | New York City, NY |
47 | | Tory Burch | New York City, NY |
48 |  | Athleta | San Francisco, CA |
49 |  | Calvin Klein | New York City, NY |
50 |  | Ralph Lauren Corporation | New York City, NY |
51 |  | Revlon | New York City, NY |
